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All 110 Kansas City hotels

Embassy Suites Hotel Kansas City - Plaza

3.5 of 5 Hotel   |   220 West 43rd Street, Kansas City, MO 64111
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Ranked #37 of 110 hotels in Kansas City
A recent review
3 of 5 stars reviewed yesterday
Barb125 Roswell, Georgia
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563 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Roswell, Georgia
Top Contributor
112 reviews 112 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed yesterday NEW

The rooms are very spacious. The beds are comfortable. The "living room" was very dark as it faces the atrium. As others have mentioned, the cleaning solution leaves a strong smell in the room. The breakfast buffet was delicious with many different choices. The evening reception was just OK. Snacks were usually just chips and salsa and drinks were very... More

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This hotel was clean and very accommodating. The staff was awesome and the shuttle was on point. The only draw back is the distance from the airport, but our host picked us up and dropped us off. We did a lot of walking because "The Plaza" great shopping, was only a half a mile from the hotel and great restaurants.... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good Morning Barbaraw519 What a delightful start to one’s day reading the review of your last business trip to Kansas City and our Hotel! I was happy to see that we were able to receive an excellent grade and cannot wait to share this with our staff. They will use this to push their efforts in servicing our guests. Thank... More

Louisville, Kentucky, United States
1 review
1 of 5 stars Reviewed 1 week ago

I reserved a suite at this location for the weekend BUT stayed one night. We switched rooms three times and in each room the carpet is so nasty there is absolutely no way anyone should walk barefoot. I was beyond disappointed at this hotel after driving over 7 hours to get to Kansas City.

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for staying with us. I apologize for the shortcomings you found with your suite. From the tone of your note I apologize for the frustration this stay has caused you. There was no excuse for the issues that you mentioned & I have discussed this with our Housekeeping managers. Again I apologize for the disappointments during your stay... More

Senior Contributor
30 reviews 30 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is beautiful inside. The rooms are very clean. The being is comfortable and clean. The mattress is firm - but pillows are soft. The pool area is nice. The complimentary evening drinks are okay - the bar tenders have a bit to learn. The shower - well that left a lot to be desired. It doesn't have enough... More

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good afternoon NrzBrandy Thank you for your kind words about the hotel and your recent stay with us. I was delighted and that a senior reviewer would give us such a positive review. Shame on us for not switching the shower head or addressing the water pressure and I hope this was addressed during your stay, please do not hesitate... More

Colorado Springs, Colorado
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

An interesting, New Orleans-feel hotel with the most amazing group of hotel employees ever! All were super-nice, went the extra mile, and were very helpful. We found some minor maintenance issues in our room, but nothing too nasty and nothing that prevented us from getting a good night's sleep. The parking is pretty bad ... you choose between valet parking... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good afternoon Ms COSMom2766 Thank you for your kind words about the staff of the Hotels and your overall stay. I was delighted to see that you enjoyed your stay and would stay with us again. I apologize about the parking garage not giving you a good impression and please note this was addressed with our leadership team. Again, thank... More

Trondheim
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel in the nice Westport area outside Kansas City. The rooms are big and nice with a seperate living room. Easy parking access behind the hotel ($11/day). They also have a shuttle bus which drives you for free within a radius of 2 miles. The cleaning of the room was almost non existing. Seems as the maid just did... More

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good afternoon Paal_Kri First of all your picture in front of the Eifel Tower in Paris brought back memories of buying my precious little human her first glass of wine at the Paris Hilton…… Thank you for your comments of your recent stay with us. I am embarrassed and upset that or Housekeeping staff failed to service your room during... More

Edgerton, Missouri, United States
Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I live just north of KC and decided to do a "staycation" in downtown KC for a short getaway. The hotel is in a great location...close to the plaza shops and plenty of restaurants and KC attractions. However, we were on the 4th floor and right across from the hospital, and there is a fire house down... More

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good Morning Ms. Jordan P It was a pleasure seeing that you had relaxing “staycation” at our hotel. I apologize for the smoke odors and had hoped that you had called and had your room sprayed while you were out. I will address this with our Housekeeping staff. Again I apologize for the disappointments during your stay you had with... More

St. Louis
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a good location and they provide a short shuttle ride to and from the country club plaza shopping. For those that like to walk that is also possible from this hotel. The rooms are a bit dated but the lobby area is beautiful and the complimentary breakfast is very good. Staff is helpful and the hotel... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good Morning Susan0306 Thank you for a concise but detailed review of your stay with us. The readers of Trip advisor will find a lot of useful information with your comments and they definitely hold a lot of weight coming from a guest with senior review status. Thank you again and I would hope to meet you on your future... More

Top Contributor
116 reviews 116 reviews
42 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

I was on business in the area and was very pleased with the hotel. The staff was helpful and friendly. The hotel is older and dated but it was clean and quiet. Our room was a nice size and the room was quiet. I could not hear anyone, which is always appreciated. The breakfast area was clean and there was... More

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good Morning Susan0306 Thank you for a concise but detailed review of your stay with us. The readers of Trip advisor will find a lot of useful information with your comments and they definitely hold a lot of weight coming from a guest with senior review status. Thank you again and I would hope to meet you on your future... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Very small bathroom. All food on breakfast buffet was cold. Understaffed dining staff. Long, slow moving line for grill service. Very disapointing experience. Would not stay here again. Rooms overall were nice sized. Limited parking $11 per day.

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good afternoon B T Thank you for staying with us. I apologize for the shortcomings you found with your stay. Please note that I will review your comments on Breakfast with the Food & Beverage Director. These issues with Breakfast were not the way to start your day. Again, I apologize for the disappointments during your stay you had with... More

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Additional Information about Embassy Suites Hotel Kansas City - Plaza

Address: 220 West 43rd Street, Kansas City, MO 64111
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Kansas City - Plaza 3.5*
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#25 Business Hotel in Kansas City
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Number of rooms
266

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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