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Embassy Suites Hotel Kansas City - Plaza

3.5 of 5
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220 West 43rd Street, Kansas City, MO 64111
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Embassy Suites Hotel Kansas City - Plaza
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Ranked #44 of 109 Hotels in Kansas City
A recent review
4 of 5 stars reviewed yesterday
Shelby S Missouri, United States
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781 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Missouri, United States
1 review
4 of 5 stars Reviewed yesterday NEW

We needed to extend our stay and the staff was VERY friendly and helpful. The complementary breakfast and restaurant were very good. If you're looking for plush beds they have them. I needed a firm bed but will definitely stay there again.

Review collected in partnership with Embassy Suites Hotels

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Winnipeg, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

during my stay, the hotel was hosting a number of youth baseball teams. To some this would be a burden, but watching the hotel staff maintain control with politeness, made my business stay enjoyable. Phones were not working in my room, serv. tech - Eric handled the problem with professionalism and class. The daily hotel receptions are an added touch... More 

Review collected in partnership with Embassy Suites Hotels

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Chehalis, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

This particular property has some work to do both in its service culture as well as its upkeep. -One desk clerk at check in. The van driver was trying to help to no avail. There was a manager (I think, he was in a suit) at the desk but was not manning a terminal. -Requested an iron and board three... More 

Review collected in partnership with Embassy Suites Hotels

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Travelers are raving about these Kansas City hotels

1 review
1 of 5 stars Reviewed 3 days ago NEW

We like to stay at Embassy Suites for the great breakfast. This hotel's breakfast was pitiful. They ran out of bacon two mornings in a row, the selection of fresh fruit was scant, the oj was watered down and they kept running out of clean plates and silverware. There was not near the variety we have seen at other ES... More 

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Manhattan, Kansas
Contributor
12 reviews 12 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Stayed here over the Memorial Day Weekend. After staying at several other Embassy Suites, we were more than willing to give the Embaby Suites Hotel Kansas City - Plaza a try. The stay was somewhat The suite was fairly spacious and the bedroom had a nice view of the Vietnam Memorial Fountain. The configuration of having the bathroom sink outside... More 

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Dodge City, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

I love this hotel, but the staff are poorly trained or poorly selected and very, very inefficient. The front desk employees are not helpful and always seem on the verge of cluelessness. The gift shop attendant is less than helpful, if that's possible, and is actually quite rude. The cost of the internet, compared to the quality, is excessive.

Review collected in partnership with Embassy Suites Hotels

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Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel Memorial Day Weekend. The majority of guests were families with children around 10 or 11 years of age. It appeared they were there for a baseball tournament. The parents let the children run wild throughout the hotel. Parents were getting intoxicated. Children in workout room, running around the floors yelling until late at night. Called... More 

Was this review helpful? Yes 3
Ted F, General Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. I was disappointed to read your experience at the hotel was not excellent. I do apologize for the items you mentioned that you encountered during your stay. Unfortunately, we just installed a new phone system during your stay and we had a few bugs with the system causing... More 

Hastings, Neb., United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here a couple times a year as our daughter was in college nearby. Over the years, improvements have been made on handling breakfast/managers reception during high traffic times. One thing that has always been a real source of frustration at this hotel, and continues to be, is PARKING.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Ted F, General Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thanks for sending feedback to Trip Advisor on your recent stay at the Embassy Suites in Kansas City. It was good to read that you had a very nice stay at the hotel. I was pleased to read you enjoyed our improved breakfast flow during the busy breakfast times. This area can be a bit hectic during peak times and... More 

Kansas City, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at this hotel for a close to home weekend getaway. It was WONDERFUL...love all of it from the Valet Ryan and Tim, to the front desk we spoke with during our stay...from Lois, Jaime, Sasha, Keri all of them were very pleasant to speak with. Don't forget the breakfast guys Byron and Michael they were... More 

Was this review helpful? Yes
Ted F, General Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza and sending feedback on your stay. It was good to read you had a great experience at our hotel. The hotel team members strives to deliver an excellent guest experience to all of our guests and I was glad to read they did a good job of delivering... More 

Glen Carbon, Illinois
Top Contributor
142 reviews 142 reviews
58 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 1 week ago

The location is convenient, and they have a shuttle. The emoloyees are very helpful and friendly. The breakfast staff is wonderful, and we enjoyed the food. They also have drinks in the evening, and the bartenders are great. The only disadvantage is that the vanity is in the bedroom. I also thought I was booking our rooms through the Embassy... More 

Was this review helpful? Yes
Ted F, General Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. It was good to read you had a very nice experience at our hotel. We appreciate your business. Hope to see you again soon. Ted Frerking General Manager More 

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