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All 110 Kansas City hotels

Embassy Suites Hotel Kansas City - Plaza

3.5 of 5 Hotel   |   220 West 43rd Street, Kansas City, MO 64111
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61%
Ranked #37 of 110 hotels in Kansas City
A recent review
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555 people have reviewed this hotel

Traveler rating
    166
    169
    121
    59
    40
See reviews for
200
87
20
161
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • English first
  • German first
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English first
Top Contributor
116 reviews 116 reviews
42 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was on business in the area and was very pleased with the hotel. The staff was helpful and friendly. The hotel is older and dated but it was clean and quiet. Our room was a nice size and the room was quiet. I could not hear anyone, which is always appreciated. The breakfast area was clean and there was... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Very small bathroom. All food on breakfast buffet was cold. Understaffed dining staff. Long, slow moving line for grill service. Very disapointing experience. Would not stay here again. Rooms overall were nice sized. Limited parking $11 per day.

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good afternoon B T Thank you for staying with us. I apologize for the shortcomings you found with your stay. Please note that I will review your comments on Breakfast with the Food & Beverage Director. These issues with Breakfast were not the way to start your day. Again, I apologize for the disappointments during your stay you had with... More

United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The last two times we have stayed at this hotel the rooms smell musty and the hallways were dirty. At breakfast we could not find a clean table to eat at. The location is great - it is near the Country Club Plaza. But they do need to work on the cleanliness. Valet parking is also quite nice.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good Morning Scott N Thank you for taking the time to review your stay with the guests of trip Advisor. I apologize for the disappointments you encountered during your stay with cleanliness issues that has been addressed with Housekeeping and our Breakfast staff. . Again, thank you for staying with us and I apologize for the disappointments during your stay... More

Chesterfield, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

booked at this hotel because a conference I was attended was scheduled in their meeting rooms free wifi should be included, I was very surprised that with the high cost of this room they wanted to charge for wifi regular movie for download at $16 main hotel decor looked very dated and dirty

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for staying with us. I apologize for the shortcomings you found with your stay. Unfortunately, we do have rates that include internet access but it is definitely something we address with our owners and corporate staff. The movie offerings do include lower rates on movies but when compared with movie theatres you are only paying the charge once... More

Kansas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Carpet looks dirty and old, walls are scuffed up and missing paint, dead bugs on pictures and mirror in room, sheets don't fit the bed, hair shavings in the sink, food on the ottomans in the living room, and fridge was filthy. Never even took my shoes off because the floor probably hasn't been vacuumed in 6 months. The only... More

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for staying with us. I apologize for the shortcomings you found with your suite. From the tone of your note I apologize for the frustration this stay has caused you. There was no excuse for the issues that you mentioned & I have discussed this with our Housekeeping managers. Again I apologize for the disappointments during your stay... More

Louisville, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Service was great, but the carpet in the room was stained, bathroom had dirt in the corners, and the equipment in the fitness center was not cleaned and the Lysol wipes for self cleaning ran out on the first day of my trip.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
St. Louis, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

According to the reservation we had, the check-in time was supposed to be 4:00 pm. Upon our arrival at 4:00 pm we were told it was not ready. Finally we were given a room and it was the wrong set-up. This was corrected by the hotel staff. We were given another room. It had a damp and musty smell. The... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Lombard, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I could give this property a lower mark, but it is certainly clean and comfortable. And it is within walking distance of lots of restaurants and other attractions in Westport. The lobby fountain and decor are indeed dated, but the rooms are fine. I was surprised that there were a lot of young children staying at the hotel - expecting... More

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scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good morning MartinS894 Thank you for sharing your comments with the guests of Trip Advisor. I was happy to see that you found the hotel to your liking. I will agree that we did have a plethora of little humans staying with us as it was the height of the summer vacation travel season. Please remember to add in the... More

nowhere
Contributor
20 reviews 20 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel is excellent. Staff is friendly and helpful. Location is close to the plaza and there is lots of restaraunts and shopping in that area. Amenities are great and rooms a clean and well kept. There is the typical Embassy Suites manager's reception and complementary breakfast. The evening manager, Vanessa, is the poster child for service, courtesy, and customer service.... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I have spent about 80-90 nights in a hotel since 1999. I booked this hotel to be close to the Plaza area. Triple AAA rate was $160. Parking was $11 and total room with taxes was $198. The first thing you notice when you walk in is how dated the interior looks. It has this Spanish feeling and looks like... More

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for taking the time to share your experience. Please accept our most sincere apologies that your stay did not exceed your expectations and if your room experience was not all we had hoped it would be. We truly regret that you were inconvenienced in any way. We encourage everyone who stays with us to let us know how... More

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Additional Information about Embassy Suites Hotel Kansas City - Plaza

Address: 220 West 43rd Street, Kansas City, MO 64111
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Kansas City - Plaza 3.5*
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#28 Business Hotel in Kansas City
Hotel Class
Number of rooms
266

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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