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All 111 Kansas City hotels

Embassy Suites Hotel Kansas City - Plaza

3.5 of 5 Hotel   |   220 West 43rd Street, Kansas City, MO 64111
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Ranked #43 of 111 Hotels in Kansas City
A recent review
5 of 5 stars reviewed yesterday
Matthew H Omaha, United States
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636 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Omaha, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Stay here every year since 2004 during the Plaza Lights event. The evening reception and complimentary breakfast in the morning are great draws to stay here. Parking is $10 a night but you have the option of parking outside or underground.

Review collected in partnership with Embassy Suites Hotels

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1 review
2 of 5 stars Reviewed yesterday NEW

Loads of noise outside at night between generator/air conditioner. Loads of noise in hallways. Room needed repairs and updating. Room keys did not work when needed. So disappointed because we stayed here a few years ago and it was much nicer.

Review collected in partnership with Embassy Suites Hotels

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Quincy, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

the customer service was excellent. We enjoyed the hot breakfast and made use of the complimentary shuttle to Crown Center. The pull-out couch was uncomfortable as a bed, and we didn't have hot water in the shower one night, but otherwise a good stay.

Review collected in partnership with Embassy Suites Hotels

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San Diego, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

We experienced bad accuracy in terms of the room types. It has certainly changed our thoughts to this hotel and the brand. We were put in a room that did not match our prior reservation and forced to purchase an additional room in order to fit the entire group. Be very careful when you reserve a room in this hotel.

Review collected in partnership with Embassy Suites Hotels

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Rogers, Arkansas
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at a few dozen embassy suites over the years, and this one is good, even sometimes very good, but not great. Yes, free alcohol from 5:30-7:30. Yes, free sorta hot breakfast. But the moment I checked in, need 15 bucks for valet parking. We paid for the park and stay package online, yet, amazingly, does not include... More 

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Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for the 5 star review, Toro1969! We are so happy know you enjoyed your recent experience with us! I appreciate your comments and we value your opinion. If there is anything we can do further, please don't hesitate to let us know. Thank you, Fred DeLaRosa More 

New York City, New York
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Located in heart of healthcare, hotel offers clean comfortable stay. The best about this hotel is the staff and accommodations during seminars. If you have a seminar, this is the place. Ask to talk to Ryan who helps direct seminars.

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Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Hello Vincenzo1961- Thank you for sharing your recent experience with us! I am glad you enjoyed the staff and your seminar. As you know, we offer space to host any type of function, as well as the service needed to ensure a successful gathering. Thank you for staying with us. Fred DeLaRosa More 

San Antonio, United States
1 review
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel many times as business trip. I checked in for two nights. As I walked into my room the second night, all of my personal things were gone. I was told that I was checked out and it had been a system error. I was lied to... my key opened the room, therefore it was... More 

Review collected in partnership with Embassy Suites Hotels

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Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Hello Marilu M- I want to apologize for the poor experience. We dropped the ball several times during your stay and it is unacceptable. We have reviewed your experience with our staff and supervisors in order to ensure we stay consistent with our policies. If you wish to discuss your experience further, please don't hesitate to contact me. I can... More 

Audubon, Iowa
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We went on a mini vacation in Kansas city.We stayed at the Embassy Suites Hotel Kansas city Plaza.From the minute we arrived to the minute we left the hotel, the staff at this hotel was so professional, personable, and so very nice to us.They made us feel special.We took the shuttle to the plaza ,to the downtown Union Station, Out... More 

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Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for the great 5 star review, Vic G! We are so happy to read of your wonderful experience at the Embassy Suites- Kansas City Plaza! Thank you for staying with us. We look forward to hosting your next visit to Kansas City. Thank you, Fred DeLaRosa More 

St. Louis, United States
1 review
3 of 5 stars Reviewed 1 week ago

If your interested in valet parking and secured a rate online that includes free self parking, you won't be allowed to apply that as a credit and pay the difference for valet parking. The carpeting in our room was worn and looked liked it should of been replaced some time ago. Their staff was friendly and attentive.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Hello Richard A D- Thank you for taking the time to review your past experience with us. I am glad our team was able to provide you with friendly and attentive service as is our goal. I apologize for the issue regarding the carpet in your suite. If you wish to discuss your experience further or if I can be... More 

Houston, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent the weekend in Kansas City staying at the Embassy Suites at the Plaza. The location is really good but the hotel is dated and bit worn out. Our was spacious but it smelled of mildew. My wife and I remarked on it each time we entered the room. The bed was wallowed out and not really comfortable. The... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for the review of your recent experience, RLacy. We appreciate you taking the time to provide feedback of your experience. We are so glad you enjoyed our cooked to order omelets and our 5 star staff. I apologize regarding the issues you encountered and would like to know more about your stay to ensure we resolve all issues... More 

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Additional Information about Embassy Suites Hotel Kansas City - Plaza

Address: 220 West 43rd Street, Kansas City, MO 64111
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Hotel Style:
#30 Business Hotel in Kansas City

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