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All 111 Kansas City hotels

Embassy Suites Hotel Kansas City - Plaza

3.5 of 5 Hotel   |   220 West 43rd Street, Kansas City, MO 64111
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Ranked #42 of 111 Hotels in Kansas City
A recent review
5 of 5 stars reviewed 2 days ago
Joseph R Fort Riley, United States
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618 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tulsa, Oklahoma
Contributor
13 reviews 13 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We recently stayed at the Embassy Suites at the Plaza in Kansas City and would avoid in the future. Property is obviously an old property and needs total remodeling. Bathrooms are small, air condtioner does work well, breakfast was subpar and overall just didnt like the property. Would not stay there again. I will say the people working the breakfast... More

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Hello jlbentley3- Thank you for taking the time to review your past experience with us. I apologize you were disappointed in the age of the property, but glad to hear you enjoyed the service provided by our great breakfast staff. If you wish to discuss your experience further or if I can be of any future service, please do not... More

Fort Riley, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

It was quiet, nice and Very Hospitalic... i loved it. If you go you will be welcomed with valet parking. They will even hold small conversations compared to some of the grumpy valet boys. Less than 5 mins away from the cheese cake factory and script to walk on.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for the 5 star review, Joseph R! We are so happy to hear you loved your visit to the Embassy Suites Kansas City Plaza! I am glad you enjoyed our convenient location and our friendly valet staff! We look forward to seeing you again! Fred DeLaRosa More

Kansas City, United States
1 review
3 of 5 stars Reviewed 1 week ago

I had to go back to the front desk three times to get the right room key. That is two times too many. I carried my bags up and down three times, no one offered to help. The lady who gave me the wrong keys and room didn't even seem sorry. She got at least 8 people to their rooms... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Hello Andria S- We appreciate you taking the time to review your recent experience with us. I apologize we were unable to provide you with a great experience as is the goal we set for ourselves. We have shared your comments with our staff and reviewed what should have happened during your past stay with us. If you wish to... More

Salt Lake ity, United States
1 review
4 of 5 stars Reviewed 1 week ago

Room was very nice and spacious Staff friendly and very helpful Breakfast and the afternoon snacks looked good. I did not have time to stop and use them I heard there was good shopping near by Should have free internet Taxi fare is too expensive for a few miles

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Hello Con L- Thank you for taking the time to let the TripAdvisor community know about your experience at the Embassy Suites- Kansas City Plaza! We are so happy that you enjoyed our spacious two room suites and our helpful, friendly staff! Thank you for staying with us! We look forward to the opportunity to serve you during your next... More

San Diego, California
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is a great throw-back to what Embassy Suites were like about 20 years ago. The atrium and public areas have not been updated and seem dated by contemporary standards. The room furnishing Have Been updated and were in decent condition. The bathrooms had been partially remodeled with new tile, toilet and shower tile. But the shower head and... More

Was this review helpful? Yes 2
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Hello Curious_Traveler_SD- Thank you for taking the time to review your recent experience. We are so happy to hear that you feel our staff is motivated and engaged. I have shared your comments with our team to ensure we resolve the general items you noted regarding our complimentary breakfast, evening reception and your guest suite. Thank you for staying with... More

Fayetteville, Arkansas
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The location was within a 15 minute walk of the Plaza. They also provide a shuttle in an old seatbelt-less van that runs per customer demand. If the demand is too great, you may have to wait 30 minutes. You can not call down and be added to the wait-list but must in-person request at front desk. This is a... More

Was this review helpful? Yes 1
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Hello MsRumphius- Thank you for the comments on your recent experience with us. I apologize we were unable to provide you with a great experience as is the goal we set for ourselves. I would appreciate the opportunity to learn more about your experience and ensure we correct the issues you noted. I can be reached at fred.delarosa@hilton.com at your... More

Leavenworth, Kansas
Contributor
20 reviews 20 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has been around for a long time, I used to come here 30 years ago as a child, it still looks clean and new. The staff was courteous and friendly throughout my stay. I would definitely recommend this hotel, it is perfectly situated between the plaza and Westport.

Was this review helpful? Yes 1
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for your review, Patrick R! We are so glad our courteous and friendly staff were able to provide you with what sounds like a great experience. We look forward to the opportunity to host your next visit to Kansas City. Thank you, Fred DeLaRosa More

Detroit, Michigan
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I love Embassy Suites, and I have stayed at this one several times. My room this time definitely needed some TLC. One wall was missing a picture but all the nails were still in the wall and the carpet was fraying. The staff is wonderful and I will stay again, hopefully in a better room.

Was this review helpful? Yes 1
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Hello Joey S- Thank you for your review on your past experience with us! We are so happy to hear that you feel our staff is "wonderful" and we look to see you during your next visit to Kansas City! I would like to ensure we resolve the issues you mentioned with your most recent room. At your convenience, I... More

Senior Contributor
21 reviews 21 reviews
17 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have always liked staying at Embassy properties due to the space, conveniences and breakfast. We stayed at this location many years ago and it was all top line. However, on this visit we found it to be quite worn and rather unpleasant. When we arrived there was a large air purifier running which did little to mask the smoke... More

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Hello IowaRdtripper- I apologize we were unable to provide you with a great experience as is our goal. I would like the opportunity to learn more about your experience and ensure we correct the issues you noted in your review. I can be reached at fred.delarosa@hilton.com at your convenience. Thank you, Fred DeLaRosa More

Joliet, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

3 day seminar, stayed in King size suites. Very nice bed, great pillows. The food the hotel provided was delicious! Happy hour was a lot of fun! All the staff I encountered was very knowledgeable about the area and had great recommendation for dinner.

Was this review helpful? Yes 1
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for your review, tiaana72! We appreciate you staying with us and taking the time to share your experience with the TripAdvisor community. We are so glad you enjoyed your visit to Kansas City and your experience at the Embassy Suites- Kansas City Plaza. We look forward to having the opportunity to host your next trip to Kansas City.... More

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Additional Information about Embassy Suites Hotel Kansas City - Plaza

Address: 220 West 43rd Street, Kansas City, MO 64111
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites

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