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All 110 Kansas City hotels

Embassy Suites Hotel Kansas City - Plaza

3.5 of 5 Hotel   |   220 West 43rd Street, Kansas City, MO 64111
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61%
Ranked #37 of 110 Hotels in Kansas City
A recent review
5 of 5 stars reviewed 1 week ago
John F Liberty, United States
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576 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Woodland Park, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

I've stayed in this hotel several times over the past 35 years. (yes, I said 35). Many times have been for the KC Chiefs games, but I've also stayed for other reasons. It used to be one of my favorites, but this past visit for business was not impressive. First let me start by saying that the front desk staff... More

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good evening CCHROADWARRIOR Thank you for the 35 years of patronage of our Hotel. I was happy to see that our Front Desk staff did make an impact on your stay & I will share your comments with them. I apologize for the issues you had with your Guest room and am embarrassed at the multiple times our Food &... More

1 review
2 of 5 stars Reviewed 5 days ago NEW

Hard beds flat pillows next to hospital listen to sirens in middle of night not worth 150 to 180 a night have stayed in better places for a lot less on the positive side they have a good breakfast and spacious rooms.

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for staying with us. I apologize for the shortcomings you found with your overall stay. I was happy to see that you did find the room to be spacious. . Again I apologize for the disappointments during your stay you had with us and thank you also for your patronage of our Hotel. More

Liberty, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Love staying here. Rooms are huge with completely separate living room area. Beds aren't bad, have had more comfortable elsewhere. The inside atrium effect is excellent, rooms all around a central open air atrium with giant fountain at the bottom. Swimming pool is fantastic, all indoor and 2 stories! Smoking rooms are available which is a big seller since no... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good Afternoon John F What a pleasant way to end the day reviewing your comments of your recent stay with us. I was happy to see that you took advantage of the suite type you preferred and also the other amenities the Hotel has to offer. Thanks again for your patronage of our hotel. Scott Woidela Assistant General Manager More

Augusta, Missouri, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

the hotel is beautiful, our room was great...excellent location, lots of restaurants and bars within walking distance, includes a great hot breakfast, also the hotel has a shuttle which we took to the shopping district and since we travelled by train, they also took us to the train station. hotel was also shuttle distance to the WWI museum.

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good Morning Scott F Thanks for sharing your comments with the guests of Trip Advisor. I was happy to see that you took advantage of the shuttle service within a 2 mile radius of the Hotel. Thanks again for your kind words and I hope your future travels bring you back to Kansas City. Scott Woidela Assistant General Manager More

Valley Center, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

The front desk staff was completely attentive and kind. Bravo to these kind ambassadors in controlling the front area. One gentleman at the desk called to a child “Follow dad, he went that way.” which I felt was a good gesture as some parents just walk without minding their children, he could have very well have walked right out the... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good afternoon Ms. Emily F Thank You for sharing a detailed review of your stay with the Guest’s of Trip Advisor. I do not know if the Front desk staff member was I or my Partner Christopher, but I was happy to see that you noticed our efforts. Shame on the Bar staff, and please note this was discussed in... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My sisters and I decided to stay a night at this hotel for a sister getaway. We had a great time and loved that it was on the plaza. The room was very spacious and the bed was extremely comfortable. We like to keep our room cold and was happy that the AC was quiet. While the bathroom was small,... More

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good morning Ms. Stricklinjk Thank you for staying with us for our Sister’s weekend outing. I was happy to see that you were happy with and took advantage of amenities we offer at the hotel. I will pass on your comments to Ms. Taylor and the Breakfast staff as this will definitely make their day! Thanks again for your kind... More

Oklahoma City, Oklahoma
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My sisters and I stayed here for our girls night out on the Plaza and it was absolutely perfect. The hotel is gorgeous, and the staff is incredibly friendly and helpful. The shuttle goes anywhere within a two mile radius which was great because walking to the Plaza in heels was something we weren't looking forward to. Taylor drove us... More

Was this review helpful? Yes 4
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good afternoon Ms. Bonnie Thank you for the honor of being the host hotel for your Ladies night out on the plaza! I was happy to see that the Guestroom worked well for you and shame on us if we did not tell you that the sofa in the front room does pull out into an additional bed. I will... More

Oak Lawn, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was an enjoyable stay and the room was very comfortable. It was worth the stay, and the location was near walking distance to many food/entertainment locations. I would recommended this hotel to any one traveling to Kansas City.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good morning Paul B A great way to finish a great cup of coffee was to review you comments of your recent stay with us. I was happy to see that you found value in the two-room suite, evening reception, and breakfast that was included in your stay. Thanks again for your patronage and I hope future business brings you... More

North Little Rcck, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Vanessa, front desk, was extremely outstanding during the check-in and throughout my entire stay. She has intuitive people sense, empathy, and genuineness that exceed the typical cheerfulness. With a natural kindness, graciousness, humor, and joie de vivre, she quietly made me feel comfortable and important (this was expressed in her words, smiles, and body language). I felt more important than... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank You for the kind words about our team. They are a valuable asset to us as well as a delight to work with. I wish you could have seen their faces light up when I reviewed this with them. Thanks for staying with us 7 I hope your future travels bring you back to Kansas City Scott Woidela Assistant... More

Parsons, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was my 2nd time staying at this hotel for business and it was another great experience. The staff was wonderful, especially the breakfast staff. Front desk was very helpful! Loved the shuttle to and from UMKC for my training! Overall this hotel gets an A+ from me! Will definitely be back!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good Morning Ms. Nikkii R Thank you for the pleasure of a return stay with us. Staffs were happy to see that their efforts earned a return visit back to our Hotel. This is always a great way to fire up our staff by reviewing what their hard work and efforts produced. Thanks again for staying with us and for... More

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Additional Information about Embassy Suites Hotel Kansas City - Plaza

Address: 220 West 43rd Street, Kansas City, MO 64111
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Kansas City - Plaza 3.5*
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites

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