Valet parking backed my vehicle into a pole and didn't tell me. Found huge dent in my bumper and yellow paint on the back of my vehicle and notified the front desk. Acted concerned at first and all but admitted fault. Traded information and left with high hopes that they would make it right. Called back next day and started... more

I was greeted with a warm smile and upgraded to a concierge level suite w/o incident. Awesome view of the Country Club Plaza. The bed was amazing, we all agree. Substantial petite dejeuner a chaque matin. D'accord? Oui. The best area in the midwest to be w/ many inlets and growths to expound upon but not now. Loved the live... more

I have stayed at the Sheraton Suites on the Country Club Plaza in KC many times over the years, but my favorite time of year to stay there is during the holiday season. It is a great base hotel for shopping on the Plaza. Prices are reasonable, the rooms are nice, and most importantly for my wife -- the bedding,... more

We decided to stay here because it was close to a concert that we were going to see that night. Upon arrival we were treated amazingly. The rooms were fantastic. The location was fantastic. I would recommend this hotel to anyone who is wanting to stay in this part of Kansas City. I actually can't wait to go back...just need... more

Overall the stay was good. I like the location as I was on the Plaza quite often. The lobby, restaurant and hallways were well maintained. The pool needed to be cleaned (it wasn’t disgusting - it just needed a little vacuuming.) The rooms are nice, however, mine smelled. Possibly smoke even though the hotel is non smoking now. The shower... more

breakfast is an additional 14.95 for the buffet unless you are really hungry it is not worth the money more

We won this hotel using a Priceline bid. I was a bit skeptical from a few of the posts but found the hotel to be very comfortable for our stay and it had a very good location on the Country Club Plaza in Kansas City. We had a king suite room. The room didn't have much of a view but... more

I'm a frequent traveler and it's the little things that add up for a lousy stay. 1.) No gratis USA Today, had to pay. 2.) No free wireless. 3.) No complimentary food. 4.) Daily parking charge is ridiculous. 5.) Front desk staff was dismissive and rude. 6.) Cancelled third night, checked in at Hampton Inn around the corner. Sheraton still... more

The hotel is very nice and the beds quite comfortable. The service leads much to be desired. more