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Holiday Inn Kansas City SE - Waterpark

3.5 of 5 9103 East 39th Street, Kansas City, MO 64133
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Holiday Inn Kansas City SE - Waterpark
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Holiday Inn Kansas City SE - Waterpark
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402 reviews from our community

Traveler rating
    118
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    87
    58
    54
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193
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51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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Miami, Florida, United States
1 review
5 of 5 stars Reviewed yesterday NEW

I came to spend one night and I wound up spending 6 days. The front desk attendant Kandis was fabulous, she kept me laughing was very professional and made me feel right @home the rate was great. There was a natural Home like feel. there was a problem with my room she made a smooth move hats off to Holiday... More 

Was this review helpful? Yes
Lawrence, Kansas
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

Upon entering this hotel I had moderate expectations. The hotel looks run down from the outside, but once you enter the lobby it turned my opinion. I asked for the highest floor so my children could have a good view of the downtown. I was placed on the twelfth floor facing the east, wonderful view. But once I looked at... More 

Was this review helpful? Yes
Geovana D, Guest Relations Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review

Dear BaileyK1979, Thank you for taking the time to share your thoughts regarding your recent visit to our hotel. We know you have a choice when it comes to lodging and we are extremely disappointed to hear that after you chose us to be your home away from home we fell so short of exceeding your expectations. Please know that... More 

Springfield, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

So this was my son's first trip to KC, and his first time seeing a football game at Arrowhead Stadium. We arrived late -- the night before a Chiefs game -- so I was expecting things to be crazy. And they were! Tons of football fans, lots going on... It would have been easy for the staff to feel hassled... More 

Was this review helpful? Yes
Geovana D, Guest Relations Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review

Dear Cecily W, Thank you for taking the time to share your thoughts regarding our hotel on tripadvisor.com and thank you for your five star review. We are so pleased to hear we were able to exceed your expectations during your visit. Thank you for your kind words regarding our associates (Robyn, Kia and Marquis), we appreciate the opportunity to... More 

Pekin, Illinois, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and i were in town December 6th-8th and stayed at this hotel. From the get go, the place impressed me. Easy check in, a beautiful lobby and surprisingly friendly staff. Our hotel room was perfect, drinks in the hotel bar were a bit pricey but that's to be expected I suppose. Perfect location 15 minutes from just about... More 

Was this review helpful? Yes
Geovana D, Guest Relations Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review

Dear Tony J, Thank you for your five star review on tripadvisor.com. We realize you have a choice when it comes to lodging and we are so thankful you have chosen us to be your home away from home during your visit to Kansas City. We are so pleased to hear you enjoyed your experience at our property and how... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Holiday Inn is a great place to stay if your doing the Kansas City Chiefs experience. Reservations went well, do note that they do charge quite a bit more for a room on game weekends. But I think they all do this. Check in procedure went fine and everything was as expected. The restaurant was awesome the prime rib... More 

Was this review helpful? Yes
Geovana D, Guest Relations Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review

Dear Mike R., Thank you for your four star review on tripadvisor.com. We understand you could have chosen many other hotels in the area for your lodging needs and we are so thankful you have chosen us to be your home away from home during your visit to Kansas City. We are so pleased to hear you enjoyed your experience... More 

Kansas City, Missouri
1 review
2 of 5 stars Reviewed 2 weeks ago

We went to stay the night last weekend for my son's 7th birthday party. I had no issues planning the party or with coco keys. My issue was with the hotel rooms. We asked for a double queen and we were given a double full. The rooms were so hot. Even if we set the thermostat to the lowest setting... More 

Was this review helpful? Yes
Geovana D, Guest Relations Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review

Dear Samantha88santora, Thank you for your review on tripadvisor.com. We are glad you enjoyed the birthday party planning process our staff provided you. We are sorry to hear we fell short from exceeding your expectations during your actual stay with us.Please know your comments have been shared and addressed with our team. We welcome your feedback and please know that... More 

Lowell, Arkansas
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here while watching a chiefs game. The location is just across the street from arrowhead stadium. Room smelled like smoke and was a little worn. I would think for this price range breakfast would be complimentary. Friendly staff in sports bar.

Was this review helpful? Yes
Geovana D, Guest Relations Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review

Dear mr_reality1972, Thank you for your three star review on tripadvisor.com. We are pleased to hear you enjoyed how conveniently located we are in relation to the Truman Sports Complex (i.e. Arrowhead Stadium) and the service our staff provided. We know you had other lodging options and we truly appreciate you choosing us to be your home away from home... More 

Ankeny, Iowa, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for 10 days straight. I had phenomenal service from the moment I walked in. Sherri and Kandice at the front desk were awesome. They always there to help with any issue or question that i had. They knew me by name and room number and made my stay extremely pleasant by always asking questions about... More 

Was this review helpful? Yes 1
Geovana D, Guest Relations Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review

Dear Giovonnte M, Thank you for your five star review on tripadvisor.com. We are so pleased to hear you enjoyed your experience with us and the service our staff provided! We know you have a choice when it comes to lodging and we truly appreciate you choosing us to be your home away from home during such a long visit... More 

Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I took my grandson on a mini-vacation to Kansas City and found this Holiday Inn with an indoor waterpark attached. We were so impressed with this hotel and it's amenities, but the nicest surprise was the hotel staff!! We had breakfast at the restaurant and Sylvester was our server. He took the extra effort to learn my grandson's name and... More 

Was this review helpful? Yes
Geovana D, Guest Relations Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review

Dear mkgemoules,, Thank you for your five star review on tripadvisor.com. We are pleased to hear we had the opportunity to exceed your expectations during such a special visit to Kansas City! Thank you for taking the time to share your thoughts on the hotel and the service our staff, specially Sylvester, Kandice and our Arcade team, provided.We understand it... More 

Dallas, Texas, United States
Contributor
12 reviews 12 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 22, 2014

Where to begin? Here's how bad this place is, it's the perfect location for Chiefs/Royals games. I go to Chiefs/Royals games 4 or 5 times a year. And I'll never stay there again. Filthy would be one way to describe the room. We had long black hairs all through the bathroom when we checked in. A musty smell throughout the... More 

Was this review helpful? Yes
Robert H, Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review

Dear Rich M., Thank you for your review on TripAdvisor. I am happy the water park suited your family's needs but am extremely disappointed that you had the issues with check-in and cleanliness. This is truly not the service we provide our guests and I deeply apologize that you had an unacceptable experience. I would enjoy the chance to review... More 

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Additional Information about Holiday Inn Kansas City SE - Waterpark

Address: 9103 East 39th Street, Kansas City, MO 64133
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Kansas City SE - Waterpark 3.5*
Number of rooms: 374
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Also Known As:
Holiday Inn Kansas City Se - Waterpark Hotel Kansas City
Sheraton Kansas City
Kansas City Sheraton

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