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Holiday Inn Kansas City Airport

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11728 N Ambassador Dr, Kansas City, MO 64153
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Holiday Inn Kansas City Airport
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Holiday Inn Kansas City Airport
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134 Reviews from our TripAdvisor Community

Traveler rating
    58
    42
    19
    6
    9
See reviews for
26
14
14
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Jacksonville, Florida
Contributor
13 reviews 13 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I checked into this Holiday Inn late on the evening of May 18th. The place looked fantastic. Room appeared ok when I checked in, but only the bed had been made. There were no clean towels and there was trash and left over toiletries in the bathroom. Too late to make a complaint, but I mentioned it at checkout. Probably... More 

Was this review helpful? Yes 1
Michael R, General Manager at Holiday Inn Kansas City Airport, responded to this review

Dear GBJAX! Thank you for the comments regarding your recent stay with us at the Holiday Inn KCI Airport and please accept our sincere apologies for your room not being clean when you checked in. Please be assured we will investigate this incident and take the appropriate action to insure future guests do not have the same experience. It is... More 

Brookfield, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a great time at this hotel the past weekend. Our entire team stayed and the staff was very accommodating! The boys enjoyed the pool while we lounged on the patio. Afterwards we relaxed in the lobby. Our room was clean as a pin and our bed very comfortable. We highly recommend this hotel for any traveler!

Was this review helpful? Yes 1
Fallbrook, California
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I got a good price and the newer HI Express down the road went up in price quite a bit, so I tried this location. Definitely older - the rooms smell older & you cannot open any windows ( a pet peeve of mine). Rooms do have fridges w/ microwaves sitting on top, so not a very attractive look to... More 

Was this review helpful? Yes 1
Michael R, General Manager at Holiday Inn Kansas City Airport, responded to this review

Dear Betterontheroad! Thank you for your recent survey regarding your stay with us at the Holiday Inn KCI Airport. Your comments are very much appreciated and will be shared with our entire team. We hope you will allow us to server you again on future travels to the Kansas City Airport area. Again, thank you for your survey and please... More 

Wichita, Kansas
Top Contributor
77 reviews 77 reviews
36 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Warmly welcomed and club member recognition upon arrival. A covered sidewalk curved from the hotel to the KCI Expo hall alongside ample complimentary parking. Front desk staff, especially Rachel, exceeded expectations during our stay. The property felt safe. Area rugs in the lobby area appeared worn around the edges. The breakfast buffet, similar to IHG Express fare, was not complimentary.... More 

Was this review helpful? Yes
Michael R, General Manager at Holiday Inn Kansas City Airport, responded to this review

Dear JW, Thank you for the comments on your review as it will assist us in making sure future guests have an enjoyable stay. We very much enjoyed your group and everyone at the hotel commented on how nice and friendly your group attendees were. We look forward to your return next year. Again, thank you for completing the survey... More 

Wautoma, Wisconsin
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

After a long day that included 3 cancelled flights, I made a reservation. When I arrived, I was cared for promptly. And after hearing about my long day, the manager comped my dinner, and gave me laundry detergent so I would have clean clothes. They really made me feel at home. And the room was lovely, with all the amenities... More 

Was this review helpful? Yes 1
Dallas
Top Contributor
391 reviews 391 reviews
48 hotel reviews
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel close to the airport, shuttle service and actually had a good hamburger and fries in the restaurant. Friendly check in - the room was a good size and had a large bathroom with a big shower - very clean. Perfect for an early flight or late arrival.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Customer service is key to my stays with any establishment. I am a frequent traveler amd there are a few things I look for, customer service, internet speed, and of course a comfortable bed. The guys down @ the front desk were great especially Alex and Sidney! Any time I needed anything they were right on it, I can't say... More 

Was this review helpful? Yes 3
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 29, 2015

The girls and I (and the newest addition to our family -10 week old little man) went to a girls conference and this hotel was the hotel chosen by the conference staff to stay in. The front desk people were quite nice and accommodating. They loved the baby :) The small resturant had excellent breakfast! I have never left a... More 

Was this review helpful? Yes 1
Michael R, General Manager at Holiday Inn Kansas City Airport, responded to this review

Dear Txfamily8! Thank you very much for your recent review of your stay with us at the Holiday Inn KCI Airport. We especially appreciate you identifying the great service provided by members of our staff and I will be sure to share your comments, and reward those staff members. Thank you for letting us know about the coffee maker and... More 

Marysville, Kansas
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 27, 2015

We stay here when we have an early flight out in the morning from Kansas City International. The hotel is very clean, modern and new decor. Service is very good, and the rooms are modern and comfortable and the parking spaces are plentiful every time we have stayed here. Have stayed here on both business and leisure travel.

Was this review helpful? Yes 2
Winnipeg, Canada
Top Contributor
50 reviews 50 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 18, 2015

This was my first stay at a Holiday Inn. A friend booked our group's rooms. Previously, we'd stayed at the nearby Best Western. The Holiday Inn looked promising on the surface, with a nice exterior and lobby. We had to sit in the lobby for over an hour until our rooms were ready. Once in the rooms, we realized they... More 

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Michael R, General Manager at Holiday Inn Kansas City Airport, responded to this review

Dear RobBye7866! Thank you for your review and please accept our sincere apologies for the issues you experienced. I will be sharing your review with our entire Holiday Inn family in order to address each point you described in your review. Unfortunately when we have events at the Expo Center parking can indeed become an issue. We do offer short... More 

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