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Holiday Inn Kansas City Airport

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11728 N Ambassador Dr, Kansas City, MO 64153
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Holiday Inn Kansas City Airport
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181 Reviews from our TripAdvisor Community

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York, PA
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We previously left a terrible hotel so ALMOST anything would be better than the past 3 days. I was certainly delighted at the Holiday Inn. The front desk was very polite and helpful. My friend unloaded the car and forgot to move it from the loading area. It sat there for hours. The hotel called the police and they ran... More 

Helpful?
Thank MustLoveDogs
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Had a great experience with the staff at the Holiday Inn. We were suppose to be at an event Saturday morning but with the weather prediction we decided to arrive the night before. We were rushed and they went out of their way to accommodate my family! Ate at the restaurant in the hotel and it was great. Chef came... More 

Helpful?
Thank Jhuwar
Safed, Israel
Level Contributor
70 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

A hotel is a hotel is a hotel but its the people that make it memorable. This HI was so nice, lovely building even though it was 10 years old; small gym but clean and functional, the bar liked good (I did not go but saw people having fun). After I was checked in, I went to my room and... More 

Helpful?
Thank garyinternational
Sabetha, Kansas
Level Contributor
63 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here to catch an early morning flight the next day. Left the room to go eat after turning heat on. Came back a couple hours later and heat wasn't working. Changed rooms. Heat worked at first. Woke up at 4am to get ready and it was 60 in the room. Heat wasn't working in this room either. They were... More 

Helpful?
Thank Jesse M
IHGService, Guest Relations Manager at Holiday Inn Kansas City Airport, responded to this review

Dear Jesse M, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, we’re sorry we fell below your expectation regarding the heating. We will address this concern. We take all reviews positive and negative very seriously, and your feedback... More 

Calgary, Canada
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Quick overnight stay while in Missouri on business. Lobby areas are nicely redone but room was quite dated and in need of updates. Staff were friendly and great, but I missed the fact there was no free breakfast - although the breakfast buffet was great!

Helpful?
Thank extra2816
IHGService, Guest Relations Manager at Holiday Inn Kansas City Airport, responded to this review

Dear extra2816, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate our lobby areas, the friendliness of our staff, and our breakfast buffet. However, I was concerned to see that you were not impressed with the condition of our rooms. I would like to apologize... More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
2 reviews
3 of 5 stars Reviewed January 6, 2016

I stayed for three nights in this hotel and it was pleasant. The woman at the front desk helped me arrange shuttle to get back to the hotel from the rental car facility. Breakfast was OK but I did feel I was being rushed as they were trying to clear the buffet at 930am. The girl working there could be... More 

Helpful?
Thank Marcus L
IHGService, Guest Relations Manager at Holiday Inn Kansas City Airport, responded to this review

Dear Marcus L, Thank you very much for taking the time to share your recent experience with us. We are glad to hear that your overall stay was to your satisfaction. On the other hand, we apologize for any inconvenience our housekeeping services may have caused you. Rest assured, your feedback will be treated very seriously and our Housekeeping team... More 

Ankeny, Iowa
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed January 5, 2016

My husband and I were flying out of Kansas City on an afternoon flight, but at the last minute came down the night before to try to beat a snow storm. We were able to make a last minute reservation, as well as get the Park and Fly package which was cheaper than paying for parking at the airport. It... More 

Helpful?
1 Thank AinsleeB
Lenexa, Kansas
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 17, 2015 via mobile

My fiancé and I have a 0530 flight, so we were gonna struggle to get up two hours earlier. Staying next to the airport made plenty of sense. We checked in around 1630, the day before our flight. We were happily greeted by the two attendants at the front desk. They were kind, assisting us in setting up a ride... More 

Helpful?
1 Thank Weston T
Destrehan, Louisiana
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 17, 2015

Had a very long day at UMKC and stayed here to be close to the airport for a 6am flight. From the moment i walked in I felt so welcomed. The front desk offered me free drinks at the bar, set up my wake up call, upgraded me to the executive floor all before i could sign my check in... More 

Helpful?
Thank Jules B
Anchorage, Alaska
Level Contributor
290 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed December 14, 2015 via mobile

I stayed one night and ate both dinner and breakast in their restaurant. I caught their free shuttle from the airport. The hotel is immaculate. Maintenance is excellent. The lobby is very warm and inviting. Staff were very friendly and efficient. My room was large, nicely furnished, and very comfortable. The bed was excellent. Everything worked perfectly (hot water came... More 

Helpful?
Thank John H
Michael R, General Manager at Holiday Inn Kansas City Airport, responded to this review

Thank you for your great review! We are delighted to hear you enjoyed your stay with us as much as we enjoyed having you! We look forward to having you as our guest in the future. More 

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