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Holiday Inn Express Hotel & Suites Kansas City Airport

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9550 NW Polo Drive, Intersection I-29 Tiffany Springs Parkway, Kansas City, MO 64153
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Kansas City Airport
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156 Reviews from our TripAdvisor Community

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Traveler rating
    90
    51
    9
    4
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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    (156)
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    (41)
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Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Hotel is very warm and welcoming. Staff is friendly! Elevators are available. Pool (30 max) and hot tub (8) are very small for a hotel this size; however, they are clean, heated and indoors. Upgraded to a two queen bed SUITE because I asked if there would be more room for my three young boys to "run" around more than... More 

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Sioux City, Iowa
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed a couple nights for an anniversary trip. Pictures online didn’t do this place justice. The lobby is very welcoming with modern decor. Staff was very friendly upon our arrival. A little worried that our room faced the interstate and that we would hear traffic, surprised that we didn’t hear a thing. Feature in this hotel which I had... More 

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Hillsboro, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel itself was great and matched the other reviewer's experience but the customer service was very unwelcoming. We had a late flight that arrived into KC at 11:56PM - knowing this I had called the hotel and asked them to note that in our file, they told me that their shuttle did not run after midnight, I said no... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review

Dear Morank, Thank you for sharing your experience from your recent stay with us. It is nice to see that you were able to appreciate the overall condition of our property. However, we regret to learn that you did not have a great experience due to the level of service that was provided by our staff during your check in.... More 

C. Texas
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was a clean, great place to stay. The room had a sofa bed (unexpected), extra comfortable chairs, great bed. I would definitely stay here again if not work related. The only problem is wifi. It advertises free wifi but I was NEVER able to connect. The front desk receptionist told me people often come down to the lobby... More 

Was this review helpful? Yes 1
Springfield, Illinois
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel appears to be new. The furnishings were modern, clean and crisp. The room was clean and adequate size for three adults. They a energy saving system in the rooms. Your room key has to be kept in this slot by the door to have lights and TV. I wish this would have been explained by the front desk... More 

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Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Holiday Inn express for one night before catching my flight the next morning. Having stayed a few days at a mediocre hotel in Iowa the last few nights I was very happy to stay in a newly finished hotel. No trouble finding a parking space in the evening after coming back from exploring the city. The... More 

Was this review helpful? Yes 1
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in July 2015 and were pleased. It's a newer hotel with everything being in good condition. It was very CLEAN. Housekeeping did a nice job. We enjoyed the great complimentary breakfast, which is a reason we like Holiday Inn Express. The staff was pleasant and helpful. There was some initial confusion regarding our reservation, but the front desk... More 

Was this review helpful? Yes 2
Saint Louis, Missouri
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Wooohooo! We went here for our trip to Kansas City for the OneThing Conference last year. I booked it because it had good prices. I think it was a really cool hotel. Nice modern design. Nice pool and hot tub. Good (average) breakfast, good coffee choices. The rooms were really nice, cool feeling. The only drawback is that it was... More 

Was this review helpful? Yes 1
Rodeo, New Mexico
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent treatment by hotel staff. Had a problem with the desk chair and notified them about it and they asked if I wanted it taken care of right away and I said I would be fine and it should be fixed before any disabled person tries to sit in it.

Was this review helpful? Yes 1
Frisco, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Thank you so much for a great stay this last week! Steve the shuttle driver kicked off the week by being awesome as he took us from the airport to the hotel and then every night to Zona Rosa for dinner. What a great and fun personality to have as your first impression of your hotel. Syndey, Alex and Irma... More 

Was this review helpful? Yes 1
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