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Holiday Inn Express Hotel & Suites Kansas City Airport

2.5 of 5 9550 NW Polo Drive, Intersection I-29 Tiffany Springs Parkway, Kansas City, MO 64153
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Kansas City Airport
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Holiday Inn Express Hotel & Suites Kansas City Airport
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108 reviews from our community

Traveler rating
    62
    35
    7
    2
    2
See reviews for
37
16
4
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Starting from the check-in to the easy check out everything about this hotel was exceptional! The rooms were a very nice size the bathroom mirror was to die for! I love the location which was located right off the interstate. I was supposed to check out on Sunday but I was enjoying my stay so much that I decided to... More

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Lake Ozark, Missouri, United States
Contributor
16 reviews 16 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 3, 2014

We spent a night here before we left on a trip to Hilton Head. The rooms are very modern and clean. We stayed in a suite and there was plenty of room for the four of us. There was a nice breakfast that was ready early. The shuttle to the airport went smoothly and we were there in plenty of... More

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Daniel F, General Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review

Jackie W, So glad to hear that you were able to use your Park Stay and Go package which includes up to 7 days of parking with a room! Hope you enjoyed your trip to Hilton Head, and hope to see you again on your next venture out of Missouri! More

Limington, Maine
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 3, 2014

I stayed in a King room with jetted tub. Although there were workers in the room fixing the tub when I arrived the accommodations at this hotel were top notch. The staff were friendly and helpful. I would certainly stay here again.

Was this review helpful? Yes
Daniel F, General Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review

Greetings scottieottie, Thank you for staying with us on your recent trip into Kansas City. Our King Feature Jacuzzi room that you stayed in has an Air injected Jacuzzi, which actually uses air rather than water. Glad to see you enjoyed your stay! More

South Orange NJ
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 2, 2014

The desk staff was helpful and friendly. Decor was tasteful and rooms were clean. The room had a king bed, so the AC air flow was not a problem there as it was for other reviewers. However, the reading chair was in that air path. I didn't need much cooling anyway, so I turned the wall thermostat up to 78... More

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Daniel F, General Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review

P H, Thank you for the nice compliments of the hotel and staff! We take all reviews and use them as training, and providing a sense of accomplishment for giving the best service available. We hope to see you soon! More

Jacksonville, Florida
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 1, 2014

This hotel seemed to be brand new. It is beautifully decorated, quiet, and very convenient to the airport. We stayed here for three nights visiting family and were very pleased with it. Two small criticisms: the placement of the air vent - we had a room with two queen beds and the bed closest to the window was in the... More

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Daniel F, General Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review

gatorjed, Thank you for staying with us on your recent trip to Kansas City. We are glad that you enjoyed your stay with us. Our hotel recently celebrated it's two year anniversary! Thank you for your honest feedback; our maintenance department is currently in the process of redirecting the air vents so that they do not blow directly on the... More

Chicago, Illinois
Top Contributor
217 reviews 217 reviews
72 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed September 30, 2014

I came in after mid-night and the front desk clerk promptly processed me in. I had a very nice room, at this large hotel. Which is close to the airport, in a row of other hotels. I was awoken by the maid, which was fine. After some conference calls, I went down to the restaurant area. There is no free... More

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Daniel F, General Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review

Hello BW, Thank you for staying with us on your trip into Kansas City. As you stated our breakfast runs Monday - Friday from 6:30am to 9:30am; Saturday and Sunday from 7:00am to 10:00am. I do apologize that the complimentary breakfast was closed by the time you came down to have some breakfast. Typically our breakfast staff is able to... More

Newark, Ohio
Top Contributor
55 reviews 55 reviews
13 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed September 29, 2014

While on a business trip last week to Kansas City, I stayed at the Holiday Inn Express at 9550 NW Polo Drive – Kansas City, Missouri near the airport. The staff was very welcoming and helpful. The hotel offers a free shuttle to the airport, or to any restaurant or other location within a 5-mile radius of the hotel. The... More

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Daniel F, General Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review

RixEz, Thank you for staying with us on your past trips as well. I would also like to thank you for your honest feedback, as that is what allows us to better ourselves. I have spoken with our maintenance department, and as requested we are in the process of changing the direction of airflow from the vents, so that it... More

Lincoln, Nebraska
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2014

We were in town for my son's wedding. We had a block of rooms for family and guests. The check in was easy and I appreciated being able to check in early as we had the prenuptial dinner to attend. The staff was courteous and attentive to us and went above and beyond to arrange a shuttle to take 11... More

Was this review helpful? Yes 1
Daniel F, General Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review

Reesa W, Congratulations on the newlyweds! Thank you for the nice compliments. We are glad to hear that the front desk was able to schedule and coordinate shuttle transportation for you and your group! Our complimentary shuttle service runs from 5:00am to Midnight 7 days a week; and provides complimentary transportation within a 5 mile radius, which covers Zona Rosa!... More

Mermaid Waters
Top Contributor
131 reviews 131 reviews
128 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed September 19, 2014 via mobile

Pleasant staff at check-in. Nice clean room and bathroom. Plenty of space in bathroom and nice thick towels. Comfortable clean bed. Fridge and microwave. Good breakfast. Quiet location. All in all excellent value for money and well run hotel.

Was this review helpful? Yes
Daniel F, General Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review

Greetings Margaret, Thank you for such nice comments. The staff at the Holiday Inn Express and Suites - KCI Airport strive in being able to provide the best service and amenities to all of our guests. We are excited to hear that we did not disappoint. Hope to see you soon! Daniel F More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 19, 2014 via mobile

There were roaches in my room. We noticed several large ones on the walls throughout the night, and many many baby roaches in the bathroom. Never have I ever stayed in any hotel, it even motel, that had cockroaches. If we had noticed them at check in, we wouldn't have stayed there. We alerted the front desk and nothing was... More

Was this review helpful? Yes 1
Daniel F, General Manager at Holiday Inn Express Hotel & Suites Kansas City Airport, responded to this review

Hello Moriahma, I want to thank you for staying with us during your recent tirp out to Kansas City. I would like to apologize about the experience you encountered. The hotel does have a very thorough pest prevention/control plan in place with a company that provides service nationwide. Upon hearing about the situation, we did request a thorough inspection of... More

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Additional Information about Holiday Inn Express Hotel & Suites Kansas City Airport

Address: 9550 NW Polo Drive, Intersection I-29 Tiffany Springs Parkway, Kansas City, MO 64153
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Kansas City Airport 2.5*
Number of rooms: 109
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