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Ameristar Casino Hotel Kansas City

Certificate of Excellence
3200 North Ameristar Drive, Kansas City, MO 64161
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1 room 1 guest
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Ameristar Casino Hotel Kansas City
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229 Reviews from our TripAdvisor Community

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Traveler rating
    105
    60
    32
    17
    15
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45
80
13
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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  • All months
    (229)
  • Mar-May only
    (49)
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Cumming, GA
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Didn't stay in the hotel, so I don't know what the rooms are like. However, the casino is very nice and FUN!!! There's also a great sports bar that brews their own beer. If you're a beer fanatic like I am, you have to check it out!

Was this review helpful? Yes
detroit
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There are a few restaurants inside the complex. Very nice grounds and quite a few machines as well as table games. Compaired to other casinos this one was very nice. Lots of penny slots. Not that far out of town.

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thanks for the review! We're happy to hear you enjoyed your visit and look forward to welcoming you back soon! More 

Battle Creek, Michigan
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Came to KC to catch a Detroit Tigers vs. Royals game. Received a two night comp at Ameristar and a nearby casino. Our stay at the nearby casino hotel was first class, we were treated just like any other paying guest. However, when we checked out of the nearby casino hotel and came over to Ameristar, the experience was so... More 

Was this review helpful? Yes 1
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for taking the time to write this review. We pride ourselves in offering outstanding accommodations to all of our guests and are sorry to hear your experience did not meet your expectations. We look forward to sharing your feedback with our leadership so that we can improve our guest experiences. Please feel free to contact Stephanie, our Hotel... More 

Leoti, Kansas
2 reviews
1 of 5 stars Reviewed 3 weeks ago

We were excited to stay at Ameristar, my husband, son, daughter-in-law and two grandchildren made the trip across Kansas to go to a Royals game. The outside was beautiful, the check in staff pleasant and efficient. But almost right after getting to our rooms, our one year old grandson was playing on the floor, and I watched as he lifted... More 

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for taking the time to provide feedback regarding your recent hotel stay. We strive to provide the best experience possible to each of our guests. Our Hotel Director, Stephanie, would love to talk with you in more detail regarding your experience as well as to gather additional feedback regarding the child care service you received. Please feel free... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is very nice, and the employees overall are very pleasant. However, the front desk management and staff are rude, make many mistakes and it takes them too long to take ownership of their faults. They always blame the customer. The only reason this rating is so low is because customer service is a huge deal breaker for me,... More 

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for taking the time to reach out to us. We take customer service very seriously and would like to speak with you about your experience. Please reach out to our Guest Experience Manager, Kathy Disalvo at (816)414-7402 to discuss your concerns. More 

Burlington, Oklahoma
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 29, 2015

My feelings are really mixed on this hotel. The styling and fun aspect of the hotel was great, but the service was poor. First we really enjoyed the style and setup of this hotel. We had 6 girls staying in the room so the bathroom setup was perfect with two separate vanities, a toilet room set off with it's own... More 

Was this review helpful? Yes 2
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

We are sorry to hear about your experience at our property. We strive to provide each of our guests with outstanding service. Please contact our Hotel Director, Stephanie at (816)414-7560 to discuss your visit in more detail. More 

Florence, South Carolina
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 18, 2015

We have family in the Kansas City area who we visit each year. We always plan a couple of trips to Ameristar and I am never disappointed. I have better luck at this casino than any other. I play slots and there are always great games available. The people are friendly and fun. My last trip was July 4th weekend... More 

Was this review helpful? Yes 1
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for the great review! We are thrilled that we are a part of your family visits! More 

Level Contributor
3 reviews
4 of 5 stars Reviewed July 18, 2015

We recently went to the sports bar and grill for an evening meal. The waiter was very pleasant and attentive. The food was cooked exactly as we had asked and the atmosphere was enjoyable. We will be back.

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for your feedback! We're glad you enjoyed your visit to Amerisports and look forward to welcoming you back soon. More 

Kansas City, Kansas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 16, 2015

The room was fine, bed was comfortable and good pillows but nothing extraordinary with these rooms. The staff was great and took care of all our needs and requests. The casino was fun and great buffet. Would stay again with another great room promo like we received but would not pay the full rate.

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for the five-stars! We're glad our staff took good care of you and that you enjoyed the buffet (we really like it, too). More 

Missouri
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 11, 2015

There are a boatload of options to eat, some places to shop and of course there is the casino. There are childcare options and a really neat arcade, play area for kids. The hotel room was o.k. It was spacious but it was so dusty! We sneezed the entire time we were there. We even dusted the room ourselves and... More 

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

We work diligently to ensure our guest rooms are kept to the highest standards. We would like to learn more about your experience in our hotel. Please feel free to contact our hotel director, Stephanie White at (816)414-7560 to discuss your visit. More 

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