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Ameristar Casino Hotel Kansas City

Certificate of Excellence
3200 North Ameristar Drive, Kansas City, MO 64161
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Ameristar Casino Hotel Kansas City
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224 Reviews from our TripAdvisor Community

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Traveler rating
    104
    59
    32
    15
    14
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43
79
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31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Burlington, Oklahoma
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My feelings are really mixed on this hotel. The styling and fun aspect of the hotel was great, but the service was poor. First we really enjoyed the style and setup of this hotel. We had 6 girls staying in the room so the bathroom setup was perfect with two separate vanities, a toilet room set off with it's own... More 

Was this review helpful? Yes 1
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

We are sorry to hear about your experience at our property. We strive to provide each of our guests with outstanding service. Please contact our Hotel Director, Stephanie at (816)414-7560 to discuss your visit in more detail. More 

Florence, South Carolina
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have family in the Kansas City area who we visit each year. We always plan a couple of trips to Ameristar and I am never disappointed. I have better luck at this casino than any other. I play slots and there are always great games available. The people are friendly and fun. My last trip was July 4th weekend... More 

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for the great review! We are thrilled that we are a part of your family visits! More 

4 of 5 stars Reviewed 2 weeks ago

We recently went to the sports bar and grill for an evening meal. The waiter was very pleasant and attentive. The food was cooked exactly as we had asked and the atmosphere was enjoyable. We will be back.

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for your feedback! We're glad you enjoyed your visit to Amerisports and look forward to welcoming you back soon. More 

Kansas City, Kansas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room was fine, bed was comfortable and good pillows but nothing extraordinary with these rooms. The staff was great and took care of all our needs and requests. The casino was fun and great buffet. Would stay again with another great room promo like we received but would not pay the full rate.

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for the five-stars! We're glad our staff took good care of you and that you enjoyed the buffet (we really like it, too). More 

Missouri
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There are a boatload of options to eat, some places to shop and of course there is the casino. There are childcare options and a really neat arcade, play area for kids. The hotel room was o.k. It was spacious but it was so dusty! We sneezed the entire time we were there. We even dusted the room ourselves and... More 

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

We work diligently to ensure our guest rooms are kept to the highest standards. We would like to learn more about your experience in our hotel. Please feel free to contact our hotel director, Stephanie White at (816)414-7560 to discuss your visit. More 

Alturas, California, Usa
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Casino Hotel is very nice. Our initial contact with some of the staff could of been better. Starting with the bell/or valet? at the front door who kind of asked us if we needed assistance and then walked away. After we unloaded our luggage my husband went to park the car. I entered to register and our party ended... More 

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for taking the time to write this review. We strive to offer the best customer service and we apologize for your poor check-in experience. Please feel free to contact our Guest Experience Manager, Kathy DiSalvo, at (816)414-7402 if you would like to discuss this issue further. More 

Wilber, Nebraska
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When we first checked in the front desk people and manager were certain our reservation was cancelled and we didn't have rooms if we weren't persistent we would've ended up driving all that way for nothing. After trying to get on the same page we ended up in a down graded room and wandered around to find our way to... More 

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

We really appreciate you taking the time to write this review! We are always working to improve our guest experiences. Please feel free to contact our Guest Experience Manager, Kathy, at (816)414-7402 if you would like to discuss your visit further. More 

St. Louis, MO
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've stayed at many places in the Kansas City area, but after I stayed here, I wouldn't consider anything else. It has always been quiet and has friendly staff. I enjoy the restaurants downstairs, as the coffee shop, steakhouse, and sports bar have never been a disappointment.

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Wow! Thanks for the great review! More 

Saint Louis, Missouri
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I thought the hotel was clean and nice, but the other guests were typical late night people. We had to download a white noise app due to people hanging in the hallways talking well past 1 in the morning. The second night we had a kid next door trying to open the adjoining door around 12:30a. The bed are squeaky,... More 

Was this review helpful? Yes
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thanks for your feedback! We appreciate hearing from our guests and are always looking for ways we can improve our guest experience. More 

Ellsworth, Kansas
Level Contributor
133 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed June 24, 2015

Had a Players Minisuite...bathroom was great with two separate sink/vanity areas and separated w/c and outside the bathroom there was a makeup stool, mirror and table top. Room itself was just an oversized king bedded room, comfortable but nothing special. Carpet appeared fairly new, bed was comfortable, there was supposed to be some drapes separating the bed area from the... More 

Was this review helpful? Yes 1
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for your feedback! We appreciate hearing from our guests as we strive to provide the best guest experience possible. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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