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Kansas City Marriott Country Club Plaza

3.5 of 5
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4445 Main St, Kansas City, MO 64111
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Kansas City Marriott Country Club Plaza
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Ranked #38 of 109 Hotels in Kansas City
A recent review
3 of 5 stars Reviewed September 12, 2011
bilshup Atlanta area
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358 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Kansas City Marriott Country Club Plaza
See the most recent reviews
Honolulu, Hawaii
Top Contributor
66 reviews 66 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed September 19, 2011

I've stayed twice at the Marriott Country Club Plaza in Kansas City. I never felt that I was appreciated as a customer. It felt as if the staff could have cared less whether I stayed at their hotel. I'm a Platinum Elite member of the Marriott rewards program. To achieve that level you have to stay 77 nights a year;... More 

Was this review helpful? Yes
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review

On behalf of the Staff at the Kansas City Marriott Country Club Plaza, thank you for taking the time to offer your feedback. We sincerely apologize that you've had two negative experiences at our hotel. We pride ourselves on being very responsive to Reward Members as well as non Reward Members and it is certainly disheartening that we did not... More 

Atlanta area
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 12, 2011

I would rate the overall experience as okay. The best part wasthe location within walking distance of restaurants, except when it's really hot. Stayed here because other preferences were booked.

Was this review helpful? Yes
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review

On behalf of the Staff at the Kansas City Marriott Country Club Plaza, thank you for taking the time to offer your feedback. We sincerely apologize that your experience at our hotel did not meet your expectations, if there is anything we can improve please let us know. We do hope to have the opportunity to serve you again in... More 

KC
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 9, 2011

There were 100 things that went wrong with our stay, the most severe being that the front desk MANAGER, Michael, checked someone into my suite as me (the bridesmaid), and my friend (the bride) were getting ready for the rehearsal dinner. I was walking around naked (sorry to be graphic), trying on dresses for the evening, and the bride just... More 

Was this review helpful? Yes 2
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review

On behalf of the staff at the Kansas City Marriott Country Club Plaza, thank you for taking the time to offer your feedback. We sincerely apologize for the inconveniences you have experienced during your stay. We understand that our mistake created a frustrating situation for you and that is unacceptable. We were glad that after our General Manage and Front... More 

Sikeston Mo
Contributor
12 reviews 12 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2011

We came into town for concert the hotel staff were friendly and helpful. The hotel is really close to the plaza great for shopping,eating. I recommend getting the breakfast rate the food selection and service were very good. The only bad experience we had was that there was a lack of parking.

Was this review helpful? Yes
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review

On behalf of the Staff at the Kansas City Marriott Country Club Plaza, thank you for taking the time to offer your feedback. We appreciate the positive comments, they will be shared with our staff. Please accept our apologies for inconvenience you experienced with the parking situation. We hope to have the opportunity to serve you again in the future.... More 

Bolingbrook, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 4, 2011

This hotel is in a great location (walking distance to The Plaza). The room was spacious and clean, with a king bed and a sofa sleeper. The only downfall is that they do charge for parking ($14 for self-park, $18 for valet) where as almost all other hotels in the area do not. However, because of the great nightly rate,... More 

Was this review helpful? Yes
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review

On behalf of the Staff at the Kansas City Marriott Country Club Plaza, thank you for taking the time to offer your feedback. We hope to have the opportunity to serve you again in the future. Izabella Toma 8163034559 More 

Parker, Colorado
1 review
5 of 5 stars Reviewed August 22, 2011

I agree with some of the other comments about the valet cost and the internet charge, but luckily my company has negotiated the internet for free in my room rate and the valet charge is in line with other hotels. I really enjoy the shuttle service and the staff is always willing to suggest a new place to eat that... More 

Was this review helpful? Yes
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review

On hehalf of the Staff at the Kansas City Marriott Country Club Plaza, thank you for taking the time to offer your feedback. We are delighted that you consistently have a positive experience and we do appreciate you choosing our hotel. Please let us know if there is anything we can do to make any upcoming stays excellent. Izabella Toma... More 

Tampa
Top Contributor
52 reviews 52 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 16, 2011

On a positive point, I will say that it looks like a nice facility for a large conference. The rooms are certainly nice enough in this modern facility, and the views of the Plaza are great from our 17th floor room (see photo attached). However, I have several issues with it. I do not find a lot of value in... More 

Was this review helpful? Yes
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review

On behalf of the staff at the Kansas City Marriot Country Club Plaza, thank you for taking the time to offer your feedback and for staying with us. Izabella Toma Sales and Marketing Office 8163034559 More 

Orlando, Florida
Top Contributor
73 reviews 73 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed August 11, 2011

The location is perfect, the service is great, the rooms are good, the price was competitive. Everything was what I expect from Marriott. Except for two things. You have to pay for parking and you have to pay for internet. This adds almost $30 a night. I have been to many other hotels around the plaza for my weekends trips... More 

Was this review helpful? Yes 1
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review

On behalf of the Staff at the Kansas City Marriott Country Club Plaza, thank you for taking the time to offer your feedback. We really appreciate the nice comments and we do hope to have the opportunity to serve you again in the future. Izabella Toma Sales and Marketing Office 8163034559 More 

Wichita, KS
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2011

My daughter and I were there for a "girls weekend". Our first trip to KC and really appreciated the guidance offered by the staff. Bob on the evening shift was particularly helpful. If someone didn't know the answer, they found someone else who did. The rooms were clean and comfortable. And the beds? You will want to take them home... More 

Was this review helpful? Yes 1
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review

On behalf of the staff at the Kansas City Marriott Country Club Plaza, thank you for taking the time to share your feedback. We are truly glad that you had a great experience. Thank you for your great comments about our staff, we will make sure they are commended. It is our goal to provide the highest level of service... More 

Wichita, Kansas
Top Contributor
96 reviews 96 reviews
28 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed August 8, 2011

This is the first time we have stayed at the Marriott here though we have stayed at a number of the other Plaza hotels. The hotel was spacious and the room we had on the 12th floor overlooked the Plaza section as well as giving a fantastic view of the southern part of the area - I had never realized... More 

Was this review helpful? Yes
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this review

On behalf of the staff at the Kansas City Marriott Country Club Plaza, thank you for taking the time to offer your feedback. We are delighted that you had a great experience during your stay at our hotel. It is our goal to offer the highest level of comfort and service to our guests. We hope to have the opportunity... More 

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