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Chase Suite Hotel Kansas City Airport

9900 NW Prairie View Rd, Kansas City, MO 64153
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229 Reviews from our TripAdvisor Community

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Traveler rating
    81
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    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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    (44)
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    (99)
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    (41)
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1 review
5 of 5 stars Reviewed 6 days ago NEW

One of the best hotels I have ever been to nice staff wonderful rooms best experience I have had at a hotel. Will definitely use this place again. They have 2 story rooms and a beautiful pool.grear breakfast every morning to.

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Minnetonka, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were limited in our options on this particular weekend visiti to Kansas City. I was a bit apprehensive due to the spectrum of reviews I read but went ahead with the reservation thinking we would leave after the first night if it was too bad. We were pleasantly surprised how nice our unit was. The appliances were new, the... More 

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Churchville, New York, United States
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family thoroughly enjoyed staying at this facility, convenient to the airport. Clean and comfortable studio apartment, well-equipped kitchens, close to restaurants. Breakfast is good for those who like eggs (I do not). The onsite laundry was a great feature for us, since we had been on the road for several days.

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Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

On behalf of our entire team, we are delighted you enjoyed your stay with us and appreciate the time you took to review us on Trip Advisor. Should you ever find yourself in KC again, we hope you give us the opportunity to meet your lodging needs again. Thank you so much. More 

Omaha, Nebraska
Level Contributor
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I am typically not a person to write a review good or bad, but see this as my only warning to travelers. Found a great deal on the Chase Inn and Suites online, had my wife review before booking. There were some good and bad reviews but we were optimistic. We arrived and were given a room, on approaching the... More 

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Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

On behalf of our team I would first like to thank you for staying with us and taking the time to review us on Trip Advisor. I would also like to offer my apologies to you. We are definitely an older property and have been in the process this summer of painting and repairing many of our doors, fascia, and... More 

Atlanta
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Lots of permanent residence. Room had leak from upstairs room late at night. Front desk changed rooms. Was not concerned and really didn't care. Things are old and stale. Front desk did not care about unsatisfactory conditions. I would pay about 39.99 a night for this place. Would definitely not bring kids to this place. There are plenty of better... More 

Was this review helpful? Yes 1
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

I am so sorry you had an unpleasant experience when you stayed with us. Because we are an extended stay property we do have many long term corporate clients that stay with us for temporary housing while they are relocating or working at temporary job sites. I also would like to apologize for the leak which developed in your room... More 

Omaha, Nebraska
1 review
3 of 5 stars Reviewed 4 weeks ago

Room was clean and very large. Bed was great and being a condo type it was very quiet! The cabinets are dated, there are some uneven spots on the floor. Housekeeping came in and took our wet towels but did not replace them, didnt empty trash or make bed either. Full kitchen was great. Exterior needs updating. Several people live... More 

Was this review helpful? Yes
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

We are so thrilled you enjoyed your stay with us. Yes, we do have many long term corporate guests who stay with us while on temporary job assignments or relocating to KC. Because our rooms are spacious with fully equipped kitchens, they are the perfect accommodation for both long and short term stays. Our complimentary shuttle service, hot breakfast buffet... More 

Wathena, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

My family visited this hotel a couple weeks ago with several ball teams as I sat on the bench waiting on my husband to check us in Sheila was trying to help him like I said she was trying upon check in was she answer the phone should have ask them to hold and take care of us but oh... More 

Was this review helpful? Yes 1
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

Thank you so much for taking the time to review us on trip advisor. We work continually with our staff on customer service training, however, they obviously fell very, very short of the mark the weekend you were here. Please accept my sincere apology; I can not apologize enough. I am addressing the issues and I certainly hope you will... More 

1 review
1 of 5 stars Reviewed July 15, 2015

No airport shuttle available as advertised for 5:00 in the morning. No taxi would accept the fair. Had to park at the airport anyway. Its an older hotel, would have been ok if we had been able to park sleep and fly. Considering that didnt work out the price was probably double what it should have been. I definitely wont... More 

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Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

Thank you for taking the time to review us on trip advisor. I am very sorry you had a bad experience with our park and fly program; it is normally highly used and a great convenience for our guests. I am not sure where the break down may have occurred. We provide shuttle service, daily, from 5:00am to 10:00pm and... More 

Columbia, Missouri
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed July 14, 2015

Don't select the Chase Suite Hotel at the KC Airport just because it is near the KC airport and park/fly. Noisy floor above us, bad breakfast, exercise equipment poor, toilet didn't function, and uncomfortable room.

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Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

Thank you for your review on trip advisor. I am very sorry your experience was not the greatest. Because of our design, we do have the occasional guest who can hear the noise from the room above them. Under these conditions, if we are made aware of the situation, and providing we have other rooms available, we are more than... More 

Westerville, Ohio
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 5, 2015

We stayed here on a Thursday night. At best it was just an average place. The lobby area seems nice enough, but beyond that a lot of work needs to be done. The buildings themselves looked like they had recently been painted, but looked a little run down as if painted would fix problems rather than fix the problems. Our... More 

Was this review helpful? Yes
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

Thank you for writing and we are thrilled you enjoyed your stay. As you mentioned, we have certainly been doing a lot of painting and mending this summer. Like any house, the repairs are always ongoing. Besides the exterior painting we are also in the process of updating many of our rooms with new flooring, sofas, etc. Should you stay... More 

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