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Chase Suite Hotel Kansas City Airport

3.0 of 5 9900 NW Prairie View Rd, Kansas City, MO 64153
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Chase Suite Hotel Kansas City Airport
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Chase Suite Hotel Kansas City Airport
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195 reviews from our community

Traveler rating
    77
    48
    34
    19
    17
See reviews for
71
32
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31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (36)
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Saint Cloud, Minnesota
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our room looked like it was remodeled. Great place to stay. We have stayed here for a few years for the NASCAR race. Customer service is excellent. Sheila went out of her way to help when someone in our party put his coolers in someone's else's truck. She made sure he got them back. We will definitely go back here... More

Was this review helpful? Yes
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

Thank you so much for staying with us and we are thrilled you enjoyed your stay. We have gradually been updating many of our rooms and I am glad you enjoyed the upgrade. We look forward to seeing you next year. Thanks again. More

Omaha, Nebraska
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

When we checked in the front desk staff was very nice. HOWEVER, the room we were placed in smelled funny (sort of smokey and stale) and the carpet was damp in spots. The furniture looked worn and I felt that it might not have been very clean. We decided to stay anyway, however half an hour after checking in we... More

Was this review helpful? Yes 1
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

I am so very sorry for the problems you encountered during your stay. My staff know they are always suppose to knock before entering any room and I can not apologize enough for their lack of courtesy. Please be assured I have spoken with the staff as well as the management team and this should NEVER happen again. Should you... More

Earlham, Iowa
1 review
2 of 5 stars Reviewed September 12, 2014

Recently spent a night at this dump. Got to our room. Carpet had multiple stains. Front door had rusted so bad it required a shoulder to get it to open. Closet door ready to fall off hinges. Found a slug on the plastic card that showed the TV channels. Breakfast was just under average for taste and selection. Had to... More

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1 review
4 of 5 stars Reviewed September 7, 2014

Our family stayed in the 2 bedroom/loft suite for a long weekend vacation. For the cost, it was great! The kids had plenty of room to play without driving us crazy, the kitchen was convenient to have, the beds were comfortable, and the rooms were clean. The only thing negative I have to say is that it was a little... More

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Senior Contributor
27 reviews 27 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 31, 2014

We (myself, my husband and two young children) stayed here for 3 nights of a mini vacation. We booked the room based on the description "2 bedroom suite" as we wanted to have our children in a separate bedroom to allow us to stay up and relax after they went to sleep. It was actually a loft with a king... More

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Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 25, 2014

For the money you cant beat it. We originally were booked at another hotel with 2 rooms to accommodate our family. Found this and was able to cut our room costs in half. The room was clean, the shower was good and the beds were comfortable. What more do you need? This is an old Marriott property and they working... More

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Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

Thank you so much for recommending us on Trip Advisor. We are thrilled you enjoyed your stay and that your accommodations met your needs. We look forward to having you and your family as our guests in the future. Also, as a side note, we are thrilled to announce our Wi-Fi is scheduled to be completely upgraded in September. This... More

Omaha, Nebraska, United States
1 review
2 of 5 stars Reviewed August 19, 2014

We were told this was a 3 star hotel but I think it fell very short. We had to go down and get towels, then we had to go down and get sheets and blankets for the hide a bed. My daughters were so excited to sit in the hot tub of which they had 2. Unfortunately neither one of... More

Was this review helpful? Yes
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. We strive to make each guests' stay as pleasurable as possible and when we fall short of their expectations we like to know. I am so sorry our hot tub was down when you stayed with us. We have had severe issues with it, as well as... More

Senior Contributor
28 reviews 28 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 18, 2014

The pictures do not represent the rooms. The place is dated and could use some updates. The lobby was super nice, so we expected the same from our room...not so much. It's not a horrible place, just not what we expected. The ceiling was cracked with obvious water damage, there was what looked like a blood stain on the floor... More

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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 13, 2014

The staff was friendly. They were able to support our family reunion close to the highway and to shopping. It appears to be an old residence inn. Our toilet ran all night remote did not work for upstairs tv. Front desk did not have the batteries for it. 4 lights were out. Mold in downstairs bathroom shower. Breakfast did not... More

Was this review helpful? Yes
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

Thank you for staying with us during your family reunion. We are glad you chose Chase Suites. Yes, our hotel was originally a Residence Inn with out side entrances making it ideal for family gatherings. I am so sorry you encountered a remote that didn't work and lights out. Our management team should have caught and corrected that during their... More

Las Vegas
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 11, 2014

The rooms were a decent size, we elected to stay in a two bedroom, which had two floors, two beds and a pull out bed in the couch to accommodate our two teenagers. The hotel provides breakfast, but in a limited time frame, difficult if you are traveling for business. The pool and basketball courts were nice and well maintained.... More

Was this review helpful? Yes
Chris S, General Manager at Chase Suite Hotel Kansas City Airport, responded to this review

Thank you for staying with us and for your nice review on Trip Advisor. We are happy you enjoyed your stay. Our staff is dedicated to making each person's stay as enjoyable as possible. I am sorry our breakfast hours did not meet your needs. We try to schedule our hours around the majority needs: 6:30 - 9:00 on M... More

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Additional Information about Chase Suite Hotel Kansas City Airport

Address: 9900 NW Prairie View Rd, Kansas City, MO 64153
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chase Suite Hotel Kansas City Airport 3*
Number of rooms: 112
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Also Known As:
Chase Suite Kansas City

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