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All 111 Kansas City hotels

Holiday Inn Express Hotel & Suites Kansas City Sports Complex

2.5 of 5 Hotel   |   8551 East Blue Parkway, Kansas City, MO 64133
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Ranked #67 of 111 hotels in Kansas City
A recent review
5 of 5 stars reviewed 2 weeks ago
Susan D Muskegon
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59 people have reviewed this hotel

Traveler rating
    15
    14
    14
    7
    9
See reviews for
25
9
6
4
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Muskegon
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed here while attending a KC game and visiting the city. The hotel was very clean. The staff was very friendly. We needed extra towels and extra blankets (2 requests). Both brought to our room in a timely manner. Our toilet started running constantly but was fixed within an hour once we notified the front desk. The pool is... More

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1 review
2 of 5 stars Reviewed March 13, 2014 via mobile

The hotel is clean and workers nice, but if you go there looking to be able to get cabs and delivery, you will not be able to. The horrible thing is that the vendors--Pizza Hut and Yellow Cab among them--won't tell you that they don't service the area until you've waited an unusually long time and call back. I hold... More

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Pamela H, Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review

Good day. Although we are very glad that you chose our Holiday Inn Express we are certainly frustrated with your experience regarding transportation and delivery. We are taking this opportunity to reach out to those vendors that service our location (including the two that you mention) and correct any issues that exist. We certainly appreciate your comments and thank you... More

Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 8, 2014

I chose this location because it is close to a birthday party I was attending. I was happy to get an early check in and the lady who checked me in was very nice and accommodating, however the evening front desk staff(young girl with redish blonde hair) was not as helpful. I called down for help with my heating unit... More

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Pamela H, Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review

Thank you for choosing to stay with us, and making the effort to tell us of the good and bad points of your stay. Please know that we are deeply saddened to hear that our staff services have not been able to effectively assist you during the time of your stay, and for that we are sorry. It is our... More

Kansas City, Missouri
1 review
4 of 5 stars Reviewed January 5, 2014

A lovely hotel with a warm welcome. The staff were extremely friendly and helpful - we asked them to recommend some restaurants locally were we could eat in the evenings and we were not disappointed! Hotels location was excellent all the usual tourist attractions within easy drive distance and also has good vacation spots nearby! Our room was very comfortable... More

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Pamela H, Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review

Thank you for your wonderful review regarding our hotel. Perfection is definitely what we strive for, and we always strive hard to give our guests our well-appointed guest rooms, exceptional customer services and utmost comfort at all times. We are extremely lucky to have a team of employees that sincerely care about our guest and their experiences. We appreciate very... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 28, 2013

This hotel was clean enough but had less than welcoming staff. Actually asking questions to them felt like you were burdening them. Tv didn't work, staff didn't care, didn't have change for the vending machine and told me to walk a mile down the road to convenience store. Booked a reservation, in which they failed to mention they were going... More

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Pamela H, Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review

I apologize for the unsatisfactory customer service you received from the Front Desk. We appreciate the feedback that you gave us and rest assured that we will look into this matter. I’ll also make sure to let the staff know about your feedback and address these issues right away. I’m sorry for the inconvenience. We would be glad to get... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 19, 2013

Check in wast ok , everyone was nice & friendly! Room nice & clean! Did not have remote in room, told front desk, they quickly got one to our room in about ten minutes. Nothing outstanding or spectacular , just a nice place to spend the night!

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Pamela H, Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. And we highly appreciate the kind words that you have for our staffs. I’ll make sure to let them know your comment as we always strive for the best customer experience.I apologize about the remote. Good thing it was handled right away. We value your... More

Cape Girardeau, Missouri
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 17, 2013

We traveled from Southeast MIssouri and arrived around 10:30pm. We met my sister in law to share a room and she had the room open for us. She said check-in went smoothly & they told us we could split the room charge at check-out. The hotel was easy to find and parking lot was very well lit - we felt... More

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Pamela H, Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review

Thank you for taking the time to comment on your recent stay. It’s gratifying that you mention the perfect location of our hotel and that you noticed our friendly and helpful staff. We certainly appreciate the kind words that you have for our staffs. We apologize for the inconvenience that you have about the pillow and the rates. We’ll make... More

Hummelstown
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed September 11, 2013

This hotel is located a bit off the Interstate and in kind of a dicey area, but the room was clean and large and check-in very easy. The gym is rudimentary at best and not all equipment worked. Breakfast was OK and the server very friendly but they did not have the automatic pancake machine. We got bottles of water... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review

Dear HanoiIG, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.... More

Clinton, Iowa
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 22, 2013

We recently visited my son and wife in the KC area and my son suggested this place because of the close proximity to his house. Check-in went smooth the front desk staff were very friendly accommodating. When looking for our room we found the room number missing but soon figured out which one it was. We were on the third... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review

Dear Pat B, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back... More

Springfield, Missouri
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 12, 2013

Stayed at this hotel August 09, 2013. Overall experience was ok I guess. The room was pretty clean which was nice. I will say that my biggest complaint was that the morning breakfast staff which could not possibly have been ruder. These two girls sense of urgency in keeping food out was nowhere to be found. Muffin tray empty the... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review

Dear Garry A, Thank you for taking the time to post a review of the hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry you were not so pleased with your recent stay at our hotel and offer our sincere apologies for... More

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Additional Information about Holiday Inn Express Hotel & Suites Kansas City Sports Complex

Also Known As:
Holiday Inn Express Hotel And Suites Kansas City Sports Complex
Address: 8551 East Blue Parkway, Kansas City, MO 64133
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #67 of 111 hotels in Kansas City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Kansas City Sports Complex 2.5*
Official Description (provided by the hotel):
The newest addition to Kansas City, is the Holiday Inn Express Hotel & Suites Kansas City Sports Complex! We are conveniently located near the Kansas City Sports complex, home of the Chiefs and Royals. Chill out in downtown Kansas City just a short drive from our front door. With our world class service and many Kansas City restaurants and attractions just moments from our front door, you ll discover why our guests have selected us as their preferred hotel in Kansas City! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerators in all rooms, 32 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interests Attractions: Kauffman Stadium, home to the Kansas City Royals and Arrowhead Stadium, home to the Kansas City Chiefs. Businesses: GE Energy, Unilever Best Foods, Time Warner, Bayer Corporation, Ford Motor Company, & Cerner Corporation. Stay Smart at the Holiday Inn Express and Suites Kansas City Sports Complex ... more   less 
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