First of all, we booked this hotel online because of its proximity to a venue that my fiance and his brother were going to attend the evening that we stayed in the hotel. The listed price online was $109.00 a night. When we checked in we were charged $187.00, plus an additional $25.00 "deposit" charge for using our debit card,...
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Dear Guest,
Thank you for your comments and I am sorry you felt like our rooms were overpriced and you didn't like the quality. Our rates are in line with all the surrounding downtown hotels. Our rooms have been renovated and we replaced all of our beds two weeks ago. We have signage at the front desk that explains the...
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I recently stayed at the CPH in KC for a 4-day training conference.
Day 1 -- It was painfully obvious that the A/C wasn't working. Apparently an electrical problem the day before disabled the A/C. After an uncomfortable and muggy morning at the conference on the 28th floor of the hotel, the problem was fixed and the A/C was a...
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Dear Guest,
I am so sorry you had to experience the wrath of Mother Nature during your stay here with us. We had lightning strike a transformer and knocked out two of our three power phases coming into the building. Once the power was back on we did have some isolated areas that didn't react well to the outage.
Thank...
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I'm a big fan of this hotel. I've only stayed once, and probably don't have a need to return to KC, but I wish I did! The hotel was super clean, really modern and hip, the service I received was very professional and polished...and best of all, I was upgraded to a pretty rockin' suite. I enjoyed the friendly bar...
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Thank you for the great comments and recommendation. We look forward to having you back as our guest again the next time your visit Kansas City.
Yours in Hospitality,
Jim Wynn, GM
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The Crowne Plaza hotel in KC is wonderfully located across from the Music Hall and only a few blocks from the Power & Light district, with great restaurants and boutique shopping. The rooms at the Crowne Plaza are reasonably spacious. We've stayed there at least four times and the rooms have been in various states of cleanliness--the best being our...
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Dear Guest,
Thank you for being our guest here over the years. I'm glad you found the cleanliness of your room to be the best yet on your most recent stay. Also, thank you for your comments about our associates at the front desk and lounge. I apologize for the service and food in the restaurant. We have just introduced...
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Our room was satisfactory, clean, with sleep number bed and free wi-fi. Parking (Self-Park) is still $13 extra per day. Location is the selling point - walking distance to power & light district, and the Sprint Center. Bathroom is tiny - 2 grown adults cannot be in there getting ready at the same time - I can only imagine if...
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Dear Guest,
I'm glad to hear your room was clean and you enjoyed the free wi-fi and your overall stay was good. You can't beat our location for visiting downtown Kansas City. I apologize if the bathroom in your room was too small. We have several different room types that have larger bathrooms.
We would love to have you back...
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The room was nice although not very big. Room was too hot, even though it was cool outside. I left some dirty clothes in a drawer (my bad) and called about getting them shipped. They never found them and it took two weeks for them to finally confirm they never found them (I had a cheap hotel confirm and ship...
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Dear Guest,
I'm glad to hear you found your room to be nice and you got a good rate. I apologize for the temperature of the room and our slow response to your missing clothes. This was our first year hosting the college volleyball tournament that was in town during your stay. They tend to travel in groups and the...
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This Crowne Plaza is great! Not only was the facility top notch, the service was excellent. EVERY employee spoke to me and were all very helpful. Just wish i could have stayed another night!
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Dear Guest,
I'm glad to hear you found our service to be excellent. That is certainly our goal everyday. We would love to have you come stay another night the next time your in Kansas City.
Thank you,
Jim Wynn, GM
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My husband and I stayed here in 2011 for Labor Day Weekend. The rooms were clean and the beds were comfortable. The pool on the top of the building was relaxing and the view was great. Very close to Power & Light- we walked and it's a little bit of a walk, but not too bad. Woudl recommend to anyone!
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Dear Guest,
I'm glad you had a great stay back in 2011. We would love to have you back as our guest again. Pool opens Memorial Day weekend!!!
Thank you,
Jim Wynn, GM
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This hotel has a little bit of everything.... Good location, large updated rooms, clean rooms/common areas and great views of the city. But what really sells this hotel is the staff! Talk about amazing customer service! I have spent many nights here over the past two years, and there are many employees have been there since I began staying there....
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Dear Guest,
Thank you for the great comments about your stay here with us and being our guest the last couple of years. I also appreciate you recognizing our associates. It's very motivating for them to see their efforts are recognized by our guests.
We look forward to you being our guest again in the future.
Thank you,
Jim Wynn,...
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PROS:
Rooms were a very nice size. Big enough to park a scooter and have plenty of room around it.
Convenient access to the KC Convention Center for our meetings.
CONS:
We came back to our room at 10:00 at night on Saturday, and our room had not been cleaned. Beds not made, our dirty towels were still on the...
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Dear Guest,
Thank you for your comments,
I'm glad to hear you enjoyed the size of your room and our location next to the convention center and Power and Light District. I am concerned about your comments that your room was not cleaned. The only time we would not clean a room would be if the Do Not Disturb sign...
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