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Crowne Plaza Hotel Kansas City Downtown

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1301 Wyandotte Street, Kansas City, MO 64105
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Crowne Plaza Hotel Kansas City Downtown
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Crowne Plaza Hotel Kansas City Downtown
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387 reviews from our community

Traveler rating
    120
    121
    74
    35
    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Belleville, Illinois
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I held a meeting here recently. The meeting space was fantastic and the staff even better! The banquet manager introduced himself and all those that would be taking care of my group. They were always near and responded to any need very quickly. The food was tastey too. The hotel experience lived up to my expectations as well. I had... More 

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Elletravler, Thank you for choosing the Crowne Plaza Kansas City Downtown to host your recent meeting at and for your review. I am thrilled to hear we met your expectations and then some. The views from our building are superb and our staff is truly one of a kind. Everyone really cares about the needs of our guests and... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We didn't actually stay at the hotel unfortunately we had something come up to where we had to cancel our reservation at last minute. We had an amazing customer service by Nivea. She was so helpful and understanding with our situation and canceling our reservations at last minute and not charging us was so appreciative . With my husband being... More 

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Magicmom3, Thank you for taking the time to share your experience with the Crowne Plaza Kansas City Downtown with the TripAdvisor Community. I am sorry to hear you weren't able to make your reservations but thrilled to hear Nivea was able to help you by cancelling your reservations last minute. We are pleased to learn your experience was a... More 

Mulberry, Kansas
2 reviews
5 of 5 stars Reviewed 1 week ago

Great view of the city and the rooms are super clean! We came up for a Royals game and experience the Power and Light district! Nivea checked us in and was so helpful and accommodating. This is a wonderful location and the rooms are great as well.

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear RC2533, Thank you for choosing Crowne Plaza Kansas City Downtown, and for your great review. Your feedback is very important to us. We are pleased to learn your overall experience was a positive one; and thrilled to hear Nivea made a good impression on you. Your comments will certainly be shared with our team and especially with Nivea, I... More 

Kapolei, Hawaii
1 review
4 of 5 stars Reviewed 1 week ago

This hotel was in an ideal location as I was here for business attending meetings at the Convention Center just a short walk away. Though the fridge was delivered with spilled old, rotten cream in it (and made my room smell like someone puked all over the floor), the gentleman from Housekeeping switched it out as fast as he could... More 

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear honu-luvr, Thank you for choosing Crowne Plaza Kansas City Downtown and for your review. Your feedback is very important to us. I am pleased to learn you enjoyed our property and your great room, in addition to our central location near the KC Convention Center. Please accept my sincere apology for the mix-up with the fridge in your room,... More 

Kansas City, Missouri
1 review
5 of 5 stars Reviewed 2 weeks ago

Attended a meeting and stayed at the Crowne Plaza for a week. So surprised by the "Sleep Tight" kit in my bathroom. I've stayed at many hotels for business and this is a first. The Sleep Tight kit included an incredible soothing balk for aching feet and limbs, an aromatherapy night moisturizer and a delightful aromatherapy mist. Several in our... More 

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Nona N, Thank you for taking the time to share your experience at the Crowne Plaza Kansas City Downtown. I am so pleased to read your comments regarding your recent stay. I apologize that housekeeping did not replenish these items for you but thrilled Nivea was able to get you taken care of. Should your travels bring you back... More 

Kansas City, Missouri
Contributor
18 reviews 18 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

"Welcome to the upscale Crowne Plaza Kansas City Downtown conveniently situated in the heart of downtown Kansas City" is the hotel web site's opening line. Upscale? Not by any standard definition that I know and use. I bought two tickets for the Bob Dylan concert at the KC Music Hall for my wife and me--for my wife's birthday. I thought... More 

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Geoff S, Thank you for your detailed review and for reaching out to us again through TA. I will be glad to humbly and respectfully respond, as well as clarify any concerns not only to you but all readers that are TA members. Your comments are taken seriously as your opinion is valuable to us. I also want to... More 

Travelers are raving about these Kansas City hotels

Wichita, Kansas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Went up to KC for a concert, but found out it was canceled, so made the trip anyway. The front desk manager (I think), upgraded my boyfriend and I to a Suite free of charge. Everything in room was great, staff was friendly. Will be staying again.

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Lori S, Thank you for choosing the Crowne Plaza Kansas City Downtown for your recent trip to Kansas City. I am was disappointed the concert was cancelled as well but I am glad to hear you made the trip anyway and found staff to be excellent and your room great. We look forward to your next visit, the next... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

While my colleagues and I were at this hotel, the stay was average. Sadly, we left one expensive item in the hotel room. After calling just a few hours after checking out, we were sent to the housekeeping voicemail. After leaving countless voicemails and never hearing back for the first week, I was finally able to talk to someone in... More 

Was this review helpful? Yes 1
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Agreen32, Thank you for choosing Crowne Plaza Kansas City Downtown, and for your candid review. Your feedback is very important to us. We are deeply sorry to hear that your stay was negatively affected by the inconvenience you experienced after check out and our customer service. We understand how disappointing and inconvenient it can be leaving something behind and... More 

Omaha, Nebraska
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent service from the moment we arrived. Nivea at the front desk was courteous, helpful and assisted us with check in and provided great directions to help us navigate around downtown. Also, special shout out to Miguel in guest services. When he dropped off the fridge we requested he gave us a great restaurant recommendation! And explained how to order... More 

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Regina, Thank you for choosing Crowne Plaza Kansas City Downtown, and for your 5-Star review. We are very pleased to learn you enjoyed our services and our staff was able to assist you navigating the area and offering great recommendations. We are always pleased to welcome and assist our valued guests. Thank you again for staying with us and... More 

Fulton, Missouri
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

the hospital was great. we a at the city bar and american cheeseburger and fries. breakfast very good. the staft was very help. we had 3 school bus of college student it when very good. crystal was a great help

Was this review helpful? Yes 1
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear gjgloria, Thank you for choosing Crowne Plaza Kansas City Downtown, and for your wonderful review. We are ecstatic about your great remarks. This is exactly what we strive for and we stand for. We are very happy we have met your expectations and you found our staff helpful, friendly and accommodating. Your comments will certainly be shared with our... More 

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