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Crowne Plaza Hotel Kansas City Downtown

3.5 of 5 1301 Wyandotte Street, Kansas City, MO 64105
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Crowne Plaza Hotel Kansas City Downtown
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Crowne Plaza Hotel Kansas City Downtown
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346 reviews from our community

Traveler rating
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    66
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Oklahoma City
Top Contributor
59 reviews 59 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I'll begin with this, don't let the negative reviews fool you. I read all the issues people had, from the elevators to issues with in the showers, overall a great experience here. John was holding up the fort when we checked in on a Thursday night (3 night stay). He was great even treating us to some perks when we... More

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Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear jwuanb1, Thank you for taking the time to share your experience regarding your recent stay at the Crowne Plaza Kansas City Downtown with the TripAdvisor Community. I appreciate your detail and I am pleased to read you had the pleasure of meeting with John and Roxann. They will be thrilled to see your comments. I am pleased to hear... More

wichita, Kansas, USA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed there for a dance competition...we are know there is going to be noise in the hallways. It's expected from hundred of little girls. Our problem was the elevator could be heard from our room that was across the hall and down aways. It was a screaming freight train all day and night. Needless to say it was not... More

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Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Michelle C, Thank you for taking the time to share your comments regarding your recent stay at our hotel. I am sorry to hear you did not leave 100% satisfied with your stay due to the elevator noise and the small bathroom size. I know with the dance competitions and multiple little girls in one room it gets tough... More

Wichita, Kansas
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

This is by far one of the worst hotel experiences I have ever had. I rented two rooms on the 17th floor, all of the people in both rooms were up all night because the elevator sounds like a train running through the middle of the room. We are here with a group and many others on other floors said... More

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Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Steven N, Thank you for taking the time to share your review with the TripAdvisor Community. I am disappointed to read that you had such a horrible experience at our hotel. It is our mission to ensure that every guest who stays with us leaves with a positive opinion of our hotel and our City. Please feel free to... More

1 review
2 of 5 stars Reviewed 1 week ago

I stayed there for two days for a conference. From the start, it was awful - stained carpeting, worn furniture, marks on the walls, 10 minute waits for the remaining operating elevators. And with a room near the elevators, I had to listen to the worn-out elevators struggle all night. But the worst was the environmental system! I had to... More

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Steve J, Thank you for sharing your detailed review of your stay at our hotel. I am very sorry to hear you did not enjoy your stay with us. Unfortunately, your complaints were not brought to the attention of management at the time of your stay, so I apologize for the communication failure. We would have addressed your issues... More

Hickory, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Crowne Plaza is very conveniently located downtown. We were there for a meeting at the convention center which is just across the street. There was some construction for remodeling going on and one of the elevators apparently has been out of commission for a while so it was sometimes a long wait to get an elevator. Rooms were clean... More

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Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear TammyC1206, Thank you for choosing the Crowne Plaza Kansas City Downtown for your recent stay during your meetings at the convention center. I am pleased to read you found your room spacious and the buffet options at the City Grille were to your liking. I certainly hope you will come back after we finish the construction and let us... More

Newcstle, Australia
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location close to power and light district. Rooms were clean and spacious. Bathroom was tiny... Almost hard to get door open around toilet! But it was bearable for the one night we were there! Starbucks in lobby. Staff friendly. All round good value and would stay again when in KC.

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear TravellingSam04, Thank you for staying with us at the Crowne Plaza Kansas City Downtown and taking the time to share your comments with the TripAdvisor Community. I am pleased to hear you enjoyed your stay and we look forward to welcoming you back should you come to Kansas City. Regards, Ashley Blair Guest Services More

Havre de Grace, Maryland
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed here a few times. I love the location. It is within a walk of a number of restaurants and one special grocery. the hotel is a bit old and outdated, but it was clean and staff friendly. You will have to pay for parking.

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Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Jeff S, Thank you for sharing your comments regarding your recent stay at the Crowne Plaza Kansas City Downtown. I am pleased to hear you enjoy our location so much. The proximity to the Power and Light District doesn't get much better. I am pleased to hear you found the hotel clean and our staff friendly. I would like... More

Waterford, Michigan, United States
Top Contributor
107 reviews 107 reviews
53 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place is awesome and the staff go out of their way to help you make your stay easy. My meeting was at the Marriott 2 blocks a way and an easy walk. The valet parking is great and less than any other hotel downtown. The rooms are very clean and the breakfast buffet was super.

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Louis K, Thank you for such a spectacular review of the Crowne Plaza Kansas City Downtown Hotel. I am pleased to hear you had such an awesome stay! I will make sure to pass on your comments to our staff. I am sure it will make their day! We take pride in providing the best customer service possible to... More

Missouri
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a good place to stay if your wanting to do the downtown stuff. It is very close to the power & light district. It is also right across from the KC convention center which was nice for us. But as far as I'm concerned that's the only reason I stay here. I was on the 27th floor and... More

Was this review helpful? Yes 1
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Riverdog_23, Thank you for your review and sharing your comments with the TripAdvisor Community. I would like to apologize for your lack of hot water, I completely understand the frustration of taking a cold shower. I will pass on your comments to our management team. We are continually striving for excellence and I am sorry we felt short in... More

Branson, Missouri
Contributor
17 reviews 17 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 18, 2014 via mobile

Stayed two nights. Carpet stained in bedroom. Lights did not work between beds and at desk. Don't know if it is an electrical problem or if the bulbs were burned out. Staff very friendly and location good. Free wifi. Would not come back unless prices drop. Very expensive for what you get.

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear ButtercupNana, Thank you for taking the time to share your comments and concerns about your recent stay with the TripAdvisor Community. I want to apologize the the issues with your lighting in your room. Unfortunately, your concerns were not brought to the attention of our staff during your staff. I assure you we would have rectified the situation immediately.... More

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Additional Information about Crowne Plaza Hotel Kansas City Downtown

Address: 1301 Wyandotte Street, Kansas City, MO 64105
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Kansas City Downtown 3.5*
Number of rooms: 385
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Also Known As:
Crowne Plaza Kansas City
Kansas City Crowne Plaza

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