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Crowne Plaza Hotel Kansas City Downtown

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1301 Wyandotte Street, Kansas City, MO 64105
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Crowne Plaza Hotel Kansas City Downtown
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Crowne Plaza Hotel Kansas City Downtown
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409 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peoria, Illinois
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

On Jun 26, 2015, we stayed the night on the 26th Floor as we were on our way to family vacation to Colorado. The staff went out off their way to provide warm, friendly customer service. Niveah greeted us at check in with the most welcoming enthusiasm I have ever received upon arrival at hotel. I wish to thank the... More 

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Olathe, Kansas
5 of 5 stars Reviewed 3 days ago NEW

My friend and I recently stayed here for the evening of her bachelorette party. We chose it based on it's proximity to the Power and Light District. It was very easy to find and within short ealking distance of all of our activities. When we checked in, the parking garage was under construction, so they were offering valet at the... More 

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oklahoma
Level Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My first experience here was fantastic! Very nice rooms, however for me the pillows were too firm. Beautiful lobby area. Food is pretty decent here and there's a Starbucks in the lobby. The location is very good if your doing things downtown. The P and L district is a 2 block walk. There's also a very, very nice high end... More 

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Leavenworth, Kansas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We checked in on a Friday afternoon, and yes, it's noisy M-F from 9-5:00 due to the construction on the outside of the building. Parking is also a hassle because you have to valet your car and the lines were long. Otherwise, the Crowne Plaza is a nice hotel in a great location. The rooms were comfortable and clean. The... More 

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Sun Prairie, Wisconsin
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent one Saturday night at this hotel. Was pleasantly surprised by the quality of the room and the hotel overall after having read some of the scathing reviews on this site. Not sure if these people were expecting to stay at the Ritz or what, but my room seemed very up-to-date. I had a corporate rate so maybe that reduced... More 

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Albuquerque
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We used the Expedia service where you select the level of hotel and they assign the hotel after booking. Although the Crowne Plaza has had some negative reviews recently, we were thoroughly pleased with our stay. The room was large and comfortable, and well-appointed, as was the bathroom. The staff was unfailingly friendly and helpful. We didn't use other facilities... More 

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Wichita, Kansas
1 review
2 of 5 stars Reviewed 6 days ago NEW

So disappointed. Wanted to treat the family to a nice weekend in KC. Wish I could post the view from our window. Construction and dirt. I did post to FB and one friend asked if I was in Detroit! Carpets were filthy. Forced valet due to construction. Will NEVER go back.

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Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Meg5555, I would like to thank you for your comments regarding our hotel. I apologize for the inconveniences you experienced during your stay. We take all comments from our guests into consideration as we continuously strive to improve on all aspects of our hotel. I do hope that the next time you are in Kansas City, that you reconsider... More 

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Chicago
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for two nights with a wedding block. Was NOT aware that the parking garage would be closed when we booked. As we approached the hotel, there were at least 10 cars waiting for the valet parking (the ONLY option). We ended up driving around the block multiple times until we found a spot on the street just so... More 

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Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear LTS220, Thank you for choosing Crowne Plaza Kansas City Downtown, and for being an IHG Rewards Club member, we greatly appreciate your loyalty to our IHG brand and hotel. Your feedback is very important to us. We apologize for the inconvenience you have experienced at your departure, we apologize our bellman was not available at the time you left... More 

1 review
2 of 5 stars Reviewed 1 week ago

Don't even think about staying here for the rest of 2015. Major construction underway. Jack hammers start a little after 8 and go till 4:30 during the week. Parking garage under construction so only valet parking. No problem except there isn't enough staff. Took 30 minutes to get to the front of the valet line on Saturday. Traffic backed up... More 

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Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Ken G, Thank you for choosing the Crowne Plaza Kansas City Downtown and for your review. Your feedback is very important to us. I would like to apologize for the inconveniences you experienced during your stay due to the construction. We have done our best to minimize the inconvenience to our guests as much as possible while we transition... More 

Level Contributor
98 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed on the 18th Floor facing West. Room was very warm despite the thermostat being set to 60 degrees. Also no refrigerator in the room. Called the front desk and engineering knocked on the door within five minutes. Tech checked out the unit. Said it was clogged due to construction dust and debris. Said he would replace the entire unit... More 

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Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear DB514, Thank you for choosing the Crowne Plaza Kansas City Downtown and sharing your experience with the TripAdvisor Community. Your feedback is important to us, our guest comments are the number one way for us to know where we are doing well and where we can improve. I am pleased to read our staff was responsive to your needs... More 

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