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Crowne Plaza Hotel Kansas City Downtown

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1301 Wyandotte Street, Kansas City, MO 64105
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Crowne Plaza Hotel Kansas City Downtown
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Crowne Plaza Hotel Kansas City Downtown
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378 reviews from our community

Traveler rating
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    74
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego, California, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband went for business travel to Kansas City, and stayed at this hotel. I join my husband 3 days later and I was so amazed with the gorgeous suite they provide for us. This was a first class suite with a living room, and the bed was so amazingly comfortable.The staff was very nice and helpful, and our room... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is 4 star but I don't know is it the USA. standard that serve no mineral water, room slippers and toothpaste in the suite. Every thing seemed fine, space is quite okay. The room house keeping is pretty lousy, didn't really clean much though. Breakfast is quite boring maybe is the American style. Potatoes, salad, bread and fruits... More 

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Jenifer T, Thank you for staying with us at the Crowne Plaza Kansas City Downtown. Your feedback is very important to us. While we truly appreciate you have chosen Crowne Plaza, we are very sorry to hear that the hotel did not meet your expectations. We will look into the cleanliness issues further to ensure our Housekeeping Manager is... More 

Senior Contributor
21 reviews 21 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of this hotel was perfect for the event we attended at the convention center. What it may lack in high end decor and ammenities they more than make up for it with the friendly staff and focus on customer service. A very enjoyable stay.

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Kathy H, Thank you for sharing your comments regarding your recent stay at the Crowne Plaza Kansas City Downtown. I am very pleased you enjoyed your stay and our location is what you needed to be near your conference. I am so happy to read your comments about our customer service and staff. I have shared your comments with... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Ryan and Crystal of the Crowne Plaza hotel helped me and my team immensely! We are from Cleveland Oh, and they made sure that we were able to get a room even though they are booked for the volleyball tournament this weekend. Thank you Ryan and Crystal for awesome service! Taylor McCullough

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Taylor, Thank you for sharing your kind words about our staff! I am very pleased they were able to help you locate a room and make sure you weren't left stranded. Thanks for choosing Crowne Plaza Kansas City Downtown. Sincerely, Ashley Blair Guest Services More 

Des Moines
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently stayed at the Kansas City Crowne Plaza during a dance competition. Because of the dance competition, a major volleyball tournament, cheer competition and gymnastic competition, the hotel was filled to capacity. You'd never know by the way the staff treated us. A few days before arrival I had contacted the hotel to make sure the executive level included... More 

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear JewelsDesMoines, Thank you for sharing your wonderful and detailed review of the Crowne Plaza Kansas City Downtown with the TripAdvisor Community. I am so pleased to hear your stay went so well and our staff was able to save the weekend for you! I certainly hope, the next time you come to Kansas City, you choose to stay with... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We selected this hotel due to it's proximity to the Power and Light District... is only a block away. Staff was extremely friendly upon check in (and at the bar and restaurant) which is always a plus. What we did not realize though until we arrived back to our room after dinner was that the coffee maker did not work,... More 

Was this review helpful? Yes 2
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Mary W, Thank you so much for sharing your comments regarding your recent stay. I'd like to apologize for all of the issues you experienced in your guest room and then on top of that, the service provided when you mentioned it. I assure you, this is not Crowne Plaza standard. I have passed your comments on to our... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel itself was clean and very comfortable. More importantly though was the staff's willingness to go the extra mile for any member of our group. My stay was during a very busy and hectic time for the hotel and it was completely full. Because I was with a large group, we seemed to be at the front desk endlessly... More 

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Bitsy C, Thank you for your comments on your recent stay at the Crowne Plaza Kansas City Downtown. I am pleased you enjoyed your stay with us, as well as the service you received from all of our staff. We look forward to you staying with us again on your next trip to the Kansas City area. Sincerely, Ashley... More 

Los Angeles, California
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel is in desperate need of a face lift. Having said that, they are reasonably priced, but you pay for what you get. They have a serious problem with roaches. I have seen them in the Starbucks and I am not willing to eat at the restaurants in the property. Needs to be inspected or management needs to address... More 

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Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Fernandot T, Thank you for taking your time to share feedback on your stay with the TripAdvisor community. As a hotel operator, I understand that it is inevitable that we are going to have to deal with some nasty pests. The way we deal with them needs to be quick and efficient so that they are destroyed before they... More 

Tunnel Hill, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

My wife stayed here during her college's run in the NAIA Men's Basketball Championships. Every day she talked about the quality of service and how generally polite the staff was. From the front desk to the hotel restaurant and bar, she had not complaints. It wasn't until the day that our team made it to the quarterfinals, that I got... More 

Was this review helpful? Yes 1
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Jason W, Thank you so much for taking the time to share your comments regarding your experience with the Crowne Plaza Kansas City Downtown even though you were not actually a guest of the hotel. I am so pleased the service you received from Crystal went above and beyond what you could have expected and I am very pleased... More 

New Bloomfield, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2015

I recently stayed for my daughter's dance competition. I was very please with the hotel and accommodations. Love the Starbucks is in the hotel! We ate in the hotel restaurant one evening and the food was good. I asked for a fridge and they brought one right up. The hotel was completely booked and still had great service.

Was this review helpful? Yes
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Casey D, Thank you for sharing your kind comments of the Crowne Plaza Kansas City Downtown with the TripAdvisor Community. I am so pleased to hear that even though we were extremely busy, your service was still excellent. We look forward to seeing you the next time you come to Kansas City. Regards, Ashley Blair Guest Services More 

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