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Extended Stay America - Kansas City - Country Club Plaza

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4535 Main Street, Kansas City, MO 64111 (Formerly Homestead Studio Suites)
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1 room 1 adult
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Extended Stay America - Kansas City - Country Club Plaza
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101 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Kansas City - Country Club Plaza
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LA
1 review
4 of 5 stars Reviewed May 31, 2013

Understand you're saving money by going with Extended Stay and you don't get the same service as a regular hotel. But you do get what's promoted, it's nice having a kitchen, the room was fine, the location is great. On other recent reviews... Yes, it's a bit rundown, I wouldn't say 'major disrepair'. Everything worked. I had no problem with... More 

Helpful?
Thank Rachel D
Pittsburg, KS
1 review
1 of 5 stars Reviewed May 26, 2013

Hotel is in major disrepair, and it has just been covered in paint instead of fixed. There were random hairs in the kitchenette, and the bathroom looked like the maid attempted to make the bathroom look clean without cleaning it. The room is incredibly small, and their "Grab and Go breakfast is not worth even grabbing. Save time and just... More 

Helpful?
Thank Jessica M
Manager_11525, General Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review

Jessica - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we did not meet your expectations. I will be sharing your feedback and review with our staff. We will make sure that a member of management inspects each guest room prior to check-in moving forward. Thank you very much... More 

Las Vegas, Nevada
Level Contributor
3 reviews
3 of 5 stars Reviewed May 23, 2013

Nice little parking lot. My friend and I proceed to front desk to check in. We parked in a little parking area but it was nice. We proceed to front desk and as we are entering two people are sitting outside shooting the breeze. No one at front desk. We wait and wait. My friend says I bet one of... More 

Helpful?
Thank Beverly M
Manager_11525, General Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review

Beverly - I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to how nice our guest rooms were, are much appreciated; yet, I was disheartened to read that we failed to properly inform you of our housekeeping procedures at check-in. In response to your feedback, I am meeting with... More 

Maryville, Missouri
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 20, 2013

The staff is super friendly and efficient. it's a great location if you plan to be around the Plaza for special events or other gatherings. P&L District is just a short cab ride away as well. I like the fact that it has a kitchen- it makes it great for entertaining your in-town guests before heading out and enjoying the... More 

Helpful?
Thank Brandon C
Manager_11525, General Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review

Brandon - It is so rewarding to read that you had such a wonderful stay with us. Thank you for your comments. It's great to hear that we are your preferred hotel on the Plaza. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 6, 2013

Had a nice little room close to alot of great dining and night life short drive to downtown !!! Can't beat it for the price close to the old Westport district,great food in the country club plaza which is only a short walk down the street staff was very welcoming

Helpful?
Thank Titansar
Manager_11525, General Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things about our hotel and staff. I'm thrilled that the team was friendly and helpful to you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

TX
Level Contributor
159 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed April 24, 2013 via mobile

Stayed for the first time in an Extended Stay America as a last minute booking for a conference. The location is good close to Museums and very close to Country Club Plaza. The rooms are average size with a small double bed a chair and a Kitchenette. I found the utensils provided for cooking to be old, not particularly clean... More 

Helpful?
Thank pedidocTx
Manager_11525, General Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review

I want to thank you for taking the time to post a review of your stay. I am proud of our team for providing you with friendly customer service. Please accept my apologies that the in-room amenities including kitchen utensils and towels were not in-line with our company's standards. The team and I are currently inventorying each guest room and... More 

Caxias Do Sul, RS
Level Contributor
188 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed April 16, 2013

My friends and I spent a night at this hotel.It wasn't our choice to stay there but it was perfect to our purpose. We stayed at a room with 2 double beds. The size of the room was good enough to 4 Brazilian women and their luggage. The shower was hot and the beds, comfortable and cozy. To me the... More 

Helpful?
Thank marciafarias
Manager_11525, General Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review

Thank you for taking the time to write a review of your stay. We are glad to hear that you and your guests found our rooms comfy and cozy and also that you found the size of the room to be very accommodating. We also appreciate your feedback on our "Grab-N-Go" breakfast. We continue to strive to make improvements through... More 

Wichita, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 12, 2013

Booked 2 rooms blind on Priceline. It doesn't meet the star level that I was promised. Was charged an up-charge on site for double beds. Front desk service was friendly as they told us at check in if we wanted things like, shampoo or a hair dryer we had to ask for them. No ice maker on site. Got to... More 

Helpful?
1 Thank Recie
vguerke, Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review

Thank you for taking the time to fill out a survey regarding your recent stay with us. I apologize that we failed to meet your expectation during your stay with us. We take great pride in providing a home away from home experience for our guests and we disappointed you in that regard. I will use your survey as a... More 

Minnesota
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 25, 2013

I spent 3 nights here for work. The rooms were updated and clean. These are my top 2 qualifications for a good hotel. Flat screen tv, comfy bed, clean floors, newer carpet, clean bathroom. What more can you ask for? I also liked the kitchenette. It didn't take up much space and very useful, good layout. Two thumbs up from... More 

Helpful?
Thank fang0026
vguerke, Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review

Thank you for your great review of our property. It's great to hear that we met your expectations. We recently went through a refresh and are thrilled that you enjoyed our new amenities. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Joplin
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed March 21, 2013

This place is a dump. The exterior looks nice, but the inside is a wreck. Upon arrival we verified our nonsmoking request. The desk clerk was friendly, confirmed our nonsmoking request, and gave us our key. Walking into the room was like walking into a bar that has been smoked in for years. My husband went back to the desk... More 

Helpful?
Thank MeKB123
vguerke, Manager at Extended Stay America - Kansas City - Country Club Plaza, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The condition of the guest room you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am holding a full staff meeting to share your experience and provide additional training to ensure that this does not... More 

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