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All 110 Kansas City hotels

InterContinental Kansas City at the Plaza

4.0 of 5 Hotel   |   401 Ward Parkway, Kansas City, MO 64112
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70%
Ranked #24 of 110 hotels in Kansas City
A recent review
5 of 5 stars Reviewed October 4, 2011
Pat M Geneva, Illinois
  • Reviews (549)
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549 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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There are newer reviews for InterContinental Kansas City at the Plaza
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Geneva, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 4, 2011

We stayed at the hotel for only one night, but wished we'd stayed longer. Everything was terrific. The room was very nice, and it had a great view of the Plaza. Each member of the staff went out of their way to offer assistance or to just say hello if nothing was needed. If you are on the fence about... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thanks for your 5-Star review of your stay with us. We'll be sure to share your feedback with our AAA four-diamond rated team! Very pleased to see you found the value in staying on the Concierge level. Given the complimentary food & beverage offerings in the Concierge's Lounge, the upgrade fee definitely pays for itself. Additionally, you can't... More

Kansas City, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 25, 2011

Was on my first business trip after having a baby. Reserved a room with the need for a refrigerator to store breastmilk after pumping. I confirmed this need one week prior to arrival. When I arrived at 10PM on a Thursday night, the front desk staff confirmed the need for the refrigerator. I got to the room and the refrigerator... More

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Please accept my apologies for our failure to have a refrigerator in your room upon your arrival. We're pleased you found our managers responsive in following up on this. Once again, my apologies and we hope to have a second opportunity to be of better service to you. Sincerely, Don Breckenridge More

Omaha, NE
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 25, 2011

I was here for 2 nights during a Board retreat. Overall, the hotel is very nice with a feeling of luxury. It is starting to show its wear a bit, especially in the hallways (scuff marks and chunks taken out of the walls) and the meeting rooms. The room and room amenities were very nice, and the staff was extremely... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thanks for posting your comments on Trip Advisor. We're happy to learn you enjoyed your stay. Regarding your comments about the condition of the guestroom corridors, we wanted to let you know we have ordered new carpet and new wall coverings for all corridors. We expect to receive them toward the end of the year. The installation will... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2011

I have been flying home to KCMO to visit family 3 times a year for the last 8 Years! Every time I come back I stay at the Intercontinental Plaza. I cannot say enough good things about this hotel. Yes I have had some issues occasionally with a room or with staff, BUT they are always addressed if I spoke... More

Was this review helpful? Yes 1
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thanks for the glowing comments regarding your recent stay. Please know your feedback will be shared with the team. We're obviously pleased you find such great value in your Ambassador membership. It really is a great way to enhance the experience. Again, thanks for the kind words and thanks for your business. We'll look forward to serving you... More

Des Moines, Iowa
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 16, 2011

Overall- Wonderful location in the heart of the Plaza. Walking distance (across street) to great local restaurants & variety of shops. (mid range to high end). Great lobby bar with live jazz/entertainment on certain nights of the week. During baseball season, hotel of the visiting team playing the Royals. Elevators are a little slow, and dated. Rooms- Rooms were very... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thanks for staying with us and for posting your review. We're very pleased you enjoyed your stay and we all look forward to serving you again during your next visit to our great city. Sincerely, Don Breckenridge General Manager More

Monroe, Louisiana
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 15, 2011

Helpful & knowledgable staff, rooms clean, premises & meeting rooms clean, good food.

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thanks for letting us know you enjoyed your stay. Please know how much we appreciate you choosing the InterContinental Kansas City. We invite you to stay with us again the next time you are in town! Sincerely, Don Breckenridge General Manager More

El Paso, TX
Top Contributor
73 reviews 73 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 12, 2011

The staff were great. The rooms were very nice. The food was excellent. The location is great. The elevator and hallways need some repair.

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thanks for sharing your experience and we're very pleased you enjoyed our staff, your room and our food. We wanted to let you know that new carpeting and wall coverings have beeen ordered for all guestroom corridors. We expect the install to begin in late Decemeber and the new look will be beautiful! Please come back and let... More

New Jersey
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 11, 2011

It’s interesting to see the variety of comments and criticisms related to this hotel. I have a couple colleagues who travel to KC quite a bit and the Intercontinental is their “home away from home” so when I had a recent biz trip to KC I decided to stay at the hotel – of course having read the Trip Advisor... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, My apologies for some of the minor issues you experienced. Please know they will be shared with our team. We're glad to see you will return to our hotel on your next visit. We'll look forward to that time. Thanks for staying with us and thanks for posting your feedback on Trip Advisor. Sincerely, Don Breckenridge General Manager More

Springfield, Missouri
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 11, 2011 via mobile

Nice enough rooms , get deluxe or superior as they are much roomier than the regular rooms. Also they have cute balcony overlooking plaza. Wear on paint in halls and needed maintenance on cosmetic items. Overall nice for a couple stay close to high end shopping and restaurants.

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thanks for choosing to stay with us and glad to see you enjoyed your stay. So you know, all guestroom corridors will receive new carpeting and wall coverings late this year or early next year. This is one of the many improvement projects in place. Again, thank for choosing the InterContinental Kansas City and we'll look forward to... More

McKinney, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 6, 2011

My parents and I stayed in this hotel while traveling back to Texas from Iowa. I booked the hotel thinking it would be a nice luxury nights stay. The bed was comfortable, the view was nice of the Crown Plaza area, and the room was pretty clean considering the age of the hotel. The reason the hotel is just average:... More

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Please accept my sincerest apologies for the noise from the wedding reception in our rooftop ballroom. We understand how disruptive this was to your experience with us. We have several internal procedures in place to manage the music level in this ballroom and obviously, our procedures were not followed on this night. Again, my apologies, We would very... More

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Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Parkway, Kansas City, MO 64112
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#8 Luxury Hotel in Kansas City #12 Romantic Hotel in Kansas City #24 Business Hotel in Kansas City
Hotel Class
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 
Number of rooms
346

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