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InterContinental Kansas City at the Plaza

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401 Ward Parkway, Kansas City, MO 64112
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InterContinental Kansas City at the Plaza
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InterContinental Kansas City at the Plaza
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806 reviews from our community

Traveler rating
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    58
    44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fairbury, Nebraska
Top Contributor
205 reviews 205 reviews
54 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed yesterday NEW

Folks complain that the hotel is getting dated and needs a fresh look. I for one like this place the best for when we are staying in the Plaza area of Kansas City Maybe it is because they always put us in a Plaza facing room due to the fact we are Platinum with IHG as most times I just... More 

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Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Check in was very fast. The bell staff and valet were the best feature of the hotel. Having never stayed here since it was the Ritz Carlton I guess I was expecting a grand renovation, Well the bathroom wasn't even big enough for two people to stand in. The carpet looked like something baroque from the 1960's. Room was average... More 

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Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed 3 days ago NEW

We recently spent two nights at the InterContinental in KC at the Plaza. It was a wonderful experience. We were welcomed by two extremely helpful and friendly women at the front desk, one was Melanie Riley. They were so gracious and we were fortunate to be assigned a room on the concierge level. The bellman was terrific as were the... More 

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OnecoManatee
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After spending time at the Hilton property at the power and light district I was very Leary of booking the Intercontinental.... BUT our previous stay was at the Intercontinental at Papeete, Tahiti... Everything was top notch from the front desk, bell captains, valets to bar staff.... I felt truly welcomed and appreciated and a minor problem with that ur daughters... More 

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Atlanta, Georgia
Top Contributor
78 reviews 78 reviews
35 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Business trip so in and out one day. This hotel used to be the Ritz, so nice hotel, just shows some age, not in a bad way, but more in a historical way. Large bar with cozy seating, outdoor seating, but odd pool area out front of hotel and under the bar. Rooms are nice, comfortable and well appointed. Location... More 

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Atlanta
Top Contributor
186 reviews 186 reviews
55 hotel reviews
164 helpful votes 164 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I don't typically stay at Intercontinental hotels so maybe this is just a factor of the brand, but I had a hard time giving this a 1. And for anyone to say that this is in the top 5 luxury hotels in Kansas City is just untrue! The hotel is in dire need of renovation and updating. Where do I... More 

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, We regret you did not enjoy the same experience that a very large majority of our guests have when staying at the hotel. Please accept my apologies. We are very proud of our AAA 4-diamond rating, and that we have received this coveted award for 23 consecutive years, longer than any hotel in the Kansas City area. Our... More 

Spring, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel with friendly staff. Located in the middle of great shopping and eating places. Room was very spacious with comfortable bed. Our room had a balcony with a beautiful view of the shopping sites.

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for letting us know you enjoyed all aspects of your stay, and please know we appreciate you posting your 5-star experience on Trip Advisor! We'll look forward to the next opportunity to serve you! Sincerely, Don Breckenridge General Manager More 

Merrick, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

One of the worst hotels I have stayed at in a long time. I try to plan prior to our trip. the lead concierge was rude during the initial emails. the room was not clean my husband found a toe nails right went we check in. And also many spider webs on our balcony. I called and no one responded.... More 

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your feedback. First of all, please accept my apologies for the toenail you found in your guestroom and the cobweb on your balcony. There is no excuse for this and they do not reflect the hotel's 4-diamond cleanliness standards. This has been reviewed with our Director of Housekeeping for appropriate internal follow-up. The e-mail exchange... More 

Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed in other hotels in the Plaza area, I would stay at a Hilton property over this property. With a $300/room price tag, I expected it to be more than it really was. We were visiting for a bachelorette party evening on the plaza. There were several of us and we were excited to be there. Once we... More 

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your feedback. It is always disappointing to learn we fell short of a guest's expectations. In order to ensure we learn from your experience, I would appreciate the opportunity to learn more about it, particularly the service you received in the Oak Bar. If you would like to share specifics, please feel comfortable in contacting... More 

Lexington, KY.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We just retuned from KC with a business group, The Intercontinental was great, with the personal service standing out as the top asset. Front desk was very friendly, greeting me by name as I approached. An air-conditioning problem was fixed right away with a friendly attitude. Room service was quick and friendly, Comfortable beds. The location on the Plaza was... More 

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for posting your 5-star review on Trip Advisor! Your comments will be shared with our entire team. We're very glad you enjoyed your experience at the hotel! You all were a great group, and we hope it won't be too long before you return! Sincerely, Don Breckenridge General Manager More 

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