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All 110 Kansas City hotels

InterContinental Kansas City at the Plaza

4.0 of 5 Hotel   |   401 Ward Parkway, Kansas City, MO 64112
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InterContinental Kansas City at the Plaza
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70%
Ranked #22 of 110 hotels in Kansas City
A recent review
5 of 5 stars reviewed yesterday
Janice B Columbia, Missouri
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  • Reviews (557)
  • Photos (127)
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  • Room tips (174)
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557 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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English first
Columbia, Missouri
1 review
5 of 5 stars Reviewed yesterday NEW

We Stay at the Intercontinental several times a year and always have a wonderful experience. As soon as you pull up to the hotel you are welcomed with very friendly and familiar faces. The Valet staff is amazing. Craig Walter the concierge is excellent, always very friendly and very informative of things to do and places to eat. If you... More

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Wichita, Kansas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

When I arrived at the front desk of the Intercontental and began the check in process, my Front Desk person informed me that I was a day early. I had mis-entered my check in dates. Mirella Welsh, my new Hero, began her search for availability. She informed me that there was something available and then told me that there were... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, What a great story! Thanks for sharing. I just met with Mirella and shared your comments. It brought a huge smile to her face. We all look forward to serving you again during your next visit to Kansas City! Sincerely, Don Breckenridge General Manager More

Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We returned to KC for "girl's weekend" and there was no doubt we would stay at the IC based on our previous experience three years ago. From the moment we pulled up to the hotel, we were greeted by the valets who were so welcoming and informative. My sister got a little lost and was guided by the best valet... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your feedback. We appreciate all your positive comments, and value your suggestions. We certainly regret that some of the details in your suite were missed when compared to your prior stay. Please accept my apologies. When stocking supplies in a room or suite, we do so based on the number of guests shown on the... More

Lincoln City, Oregon
1 review
5 of 5 stars Reviewed 4 days ago NEW

First class service from check-in to check out. Wonderful Beds quite rooms and Craig Walter's the concierge on the Club Level should be commended for his excellent service, really made us feel at home. B.Clark

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, We're very glad to learn you found your bed to be comfortable and your room quiet! Thank you for letting us know that Craig made you feel at home. We'll be sure to share your feedback with him. It will be our pleasure to serve you again the next time you are in our great city! Sincerely, Don... More

Blair, Nebraska
1 review
4 of 5 stars Reviewed 5 days ago NEW

Had a great weekend get away. The service at this hotel is #1 they really seem to care that you are happy and if it isn't they will make it right.We stayed on the Concierge Club level floor 11 in room #1131, The balcony overlooking the pool and Country Club Plaza which is 2 blocks away was very nice except... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your thoughtful comments! We're glad you enjoyed the service provided by our team. It sounds like you were able to experience many of our offerings. We'll be sure to thank Craig and Kent for taking such good care of you! We do have cocktail servers at the pool, so please accept my apologies for the... More

Houston, Texas
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I enjoy staying at this hotel. The ability to walk to the Plaza is a huge plus. They were having some A/C issues during my stay, but I'll chalk that up to the first truly hot weather of the Summer. The pool is awesome and there is a nice little bar in the lobby. The food is good, but there's... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for sharing your comments on Trip Advisor! We're glad you enjoyed the service provided by our team, your experiences at the pool and in the Oak Bar, and the hotel's incredible location! We look forward to serving you again the next time you are in Kansas City! Sincerely, Don Breckenridge General Manager More

Shawnee Mission, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I come to the Intercontinental at least 2 or 3 times a year and it's our favorite place to stay in Kansas City! We especially love the Concierge Lounge on the 11th Floor. There are 2 Concierges that we feel are exceptional. Craig who works evenings and Kent who works mornings - on the weekends mainly (... More

Was this review helpful? Yes 1
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for sharing your 5-star experience on Trip Advisor. We love it when our locals stay with us! Thank you also for your loyalty to the hotel! We're glad you were able to enjoy Craig and Kent's service. They each really are amazing! Please do not hesitate to contact me directly whenever I may be of service... More

Sioux Falls, SD
Contributor
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved this hotel, great view, beautiful and clean room. The staff was very friendly and accommodating. We sat out by the pool and enjoyed the sun one evening. Great location, close to shopping and dining.

Was this review helpful? Yes 1
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, "Great view, beautiful & clean room and very friendly staff"....thank you for sharing your 5-star experience on Trip Advisor. We look forward to your next visit! Sincerely, Don Breckenridge General Manager More

Omaha, Nebraska, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When we decided to take a quick trip to KC over the 4th of July we chose the InterContinental. All I can say is the Team at the IC was very good. This hotel needs plenty of updating. Look I'm not against old hotels what I'm against is a Hotel with a high end reputation letting itself get very dated.... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your feedback. Although it was surprising because it is very different from what we typically hear, it is nonetheless appreciated. Most guests love the marble tile throughout the lobby, and feel our rooms show very well. We are very proud to have earned the AAA 4-diamond award for 22 consecutive years, more than any other... More

Springfield, Missouri
Top Contributor
62 reviews 62 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our recent stay at the InterContinental Kansas City at the Plaza was terrific. The staff was very friendly and helpful. Checkin/checkout was quick and efficient. Our 7th floor room was quiet, fresh, stylish and very spacious. The bed, very comfy! From our room balcony, we had an outstanding view of the plaza. The pool area is a little oasis in... More

Was this review helpful? Yes 1
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your thoughtful feedback. To receive such high praise from a seasoned traveler is very gratifying! We're very happy you found our staff to be friendly and helpful, and that you enjoyed your experiences at the pool and in the Oak Bar! The view from the balconies really is special, so we're glad you were able... More

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Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Parkway, Kansas City, MO 64112
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City

127 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#7 Luxury Hotel in Kansas City #11 Romantic Hotel in Kansas City #23 Business Hotel in Kansas City
Hotel Class
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 
Number of rooms
346

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