Stayed here for a conference. Great value for the discounted conference room rate. Good service. Linens were nice but bed not that comfortable. Good location, next to the river, walking difference to shopping and good restaurants, including a 5 min walk to Jack Stack BBQ.
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Dear Guest,
We're pleased to learn you enjoyed the hotel while attending a conference! Also happy to see you were able to experience some of Kansas City's world class BBQ.
We hope the next time your travels bring you to our great city, you will stay with us so we may serve you again,
Sincerely,
Don Breckenridge
General Manager
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I have stayed in many hotels in KC due to business travel but this one is my favorite thus far. I recommend that you ONLY get a room with a balcony (bistro table and 2 chairs) which overlooks the Plaza. I found it quite relaxing to sit outside after a long day; the weather was perfect during my stay. It...
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Dear Guest,
Thanks for staying with us and for posting your thoughts on Trip Advisor.
We're happy to learn you enjoyed your room so much. For the benefit of other readers, the room you referred to is a "deluxe" room. They are larger than our standard rooms with a comfortable sitting area and an oversized balcony with a table and...
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I would not stay here again. A few reasons:
1. No one offered to help with my luggage when I arrived.
2. No one offered to help with my luggage after I checked in.
3. There was a breakfast tray and the morning paper in the hall when I checked in at 3PM. That same tray and the newspaper were...
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Dear Guest,
Please accept my apologies for our failure to offer you assistance with your luggage during your check-in process. It is obviously our standard to do so and I regret that this service wasn't extended to you.
I understand your frustration with some of the fees we assess, but we do want to assure you they are competitive in...
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Great location and great hotel- only drawback was the incessant whistling that started about 645am and didnt stop all morning. I had a room right above the front drive and had arrived at the hotel very late the prior evening and was attempting to get some sleep when I was awoken by a loud whistle coming from the front drive...
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Dear Guest,
Thanks for labeling us as a "great hotel".
We appreciate your comments about the whistle. This is the method by which our Doormen summon a taxi cab from our garage for a guest. I have never heard this as being an issue in my three years at the hotel. I spoke today with our Doorman who has worked...
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We stayed may 11-13 for a wedding. We had 5 rooms, and relatives had another 3 rooms. Reviews have been spotty for this property, such that we thought of staying elsewhere. We are glad we didn't change. All of our rooms were the same and were very nice. The beds and pillows were comfortable, carpets were clean, bathrooms were fine....
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Dear Guest,
Thank you for staying at the InterContinental Kansas City and for posting your thoughts on Trip Advisor.
We're pleased you found your room to be very comfortable and that you were able to enjoy the incredible view from our Verandah. With our beautiful Spring weather, this has been a very popular spot lately.
Your comments about the front...
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With the exeption of the restaurant manager - all the staff encountered were very friendly and did their best to provide excellent service. The restaurant was not staffed for a very busy convention - which was known months in advance - and my party waited over 45 minutes for our food. The waiter was excellent - tried to do all...
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Dear Guest,
We're pleased you found our staff to be friendly and their service excellent, along with your room being very clean.
I do apologize for the manner in which one of our Restaurant Managers responded to the concern you expressed to him. Please know we did address this issue after receiving your guest satisfaction survey.
Thanks for staying at...
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The InterContinental was chosen to host a 3-day business conference I attended in April 2012.
First impressions were very good: great location, lovely views in public spaces, accommodating and courteous staff. I was checked in and on my way to my room within 60 seconds of walking in the front doors. The lobby and bar were clean and elegant but...
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Dear Guest,
Thanks for sharing your thoughts regarding your recent stay.
We appreciate your kind comments about our accommodating and courteous staff.
Please accept my apologies for our banquet staff not properly handling your friend's dietary requests and for some of the details we missed in cleaning your room. Your comments will be shared with these departments and additonal training...
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This elegent hotel is situated on a hill overlooking the Plaza. The Plaza is a vast area of fine stores and restaurants, separated from the hotel by Brushy Creek. Ask for a room that overlooks the Plaza and you get Brushy Creek as a bonus. The downtown area of Kansas City, MO is not a walkable distance; but if you...
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Dear Guest,
Thank you for your 5-star review! We will share your feedback with Dave, Nevada, Larry, Trenton and Cheryl. I'm happy they made your stay a very pleasant one.
Thank you for choosing the InterContinental Kansas City and we'll look forward to serving you again.
Sincerely,
Don Breckenridge
General Manager
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The intercontinental was nice but a bit pricey. We did get an upgrade when our room wasnt ready upon arrival but the price was elevated for the obviously worn room. The location is great near a large plaza with some wonderful restaurants but the Marriott is close by for a lot less.
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Dear Guest,
When your reserved room wasn't ready when you arrived, I'm pleased you were satisfied with the upgraded room provided to you at no additional cost. We're also happy you enjoyed the hotel's superior location in the heart of the Country Club Plaza.
We hope you will choose the InterContinental Kansas City again on your next trip to Kansas...
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$300 for a King bed and nothing memorable.
My fiancee booked this hotel because he thought it would be romantic and amazing for our anniversary.
The lounge area and check in are beautiful...the rest of the hotel is blah and old. And not old in a whimsical wow look at this architecture way. Old as in smelly, falling apart, and...
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Dear Guest,
I apologize for your unsatisfactory stay. Your experience is certainly not what we expect of ourselves.
If you would like to contact me so I can obtain more information and make amends, please do not hesitate to do so at dbreckenridge@kansascityic,com.
Sincerely,
Don Breckenridge
General Manager
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262 Reviews
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