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InterContinental Kansas City at the Plaza

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401 Ward Parkway, Kansas City, MO 64112
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InterContinental Kansas City at the Plaza
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852 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Beaver Creek, Colorado
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed 4 night in May and bought the concierge floor, On arrival the front desk was very preoccupied did not really great me I thought I was buying a soda at 7/11 the way I was greated. Then the bell service just left our bags in the middle of the lobby and walked off, this is not unusual but I... More 

Was this review helpful? Yes
Montreal, Canada
Top Contributor
143 reviews 143 reviews
66 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is getting old, will need soon renovation to keep " Intercontinental " standard . Staff is great, especially Lynn at the Pool. We order Room service and pool food, all was french and good. You will appreciate the pool, it's a huge plus for the hotel. Will go back for pool.

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mgmdc
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I attended a conference at this hotel this week. I warn all meeting planners to avoid it like the plague. Here are my chief complaints: 1) The A/C throughout the hotel is wonky. It was 90+ degrees this week, making dependable temperature regulation important. The meeting rooms and half the guest rooms were frigid, with other spaces stifling. To keep... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your feedback. We are glad you enjoyed the hotel's superior location and the view from your room. We do regret that you did not enjoy other aspects of your stay. I met with your group's meeting planner last night before dinner and again this morning before he checked out. He was extremely complimentary about the... More 

Overland Park, Kansas
1 review
5 of 5 stars Reviewed 6 days ago NEW

Stayed here with some friends for a girls night and had a blast! The location is in walking distance of all the wonderful restaurants at the Plaza, which is awesome since parking at the Plaza is difficult. Everything was super nice and the room was very clean. Hotel staff was welcoming and kind. I really enjoyed my stay here!

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for choosing the InterContinental Kansas City for your girl's night! We're very glad you had a great time and please know we appreciate you sharing your experience on Trip Advisor! Please stay with us again the next time the girls get together! Sincerely, Don Breckenridge General Manager More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

This is a great location right off the Plaza! Ed, Brandon and their entire valet team will welcome you and the front desk is usually very helpful. Be sure to visit the hotel lobby bar as Ben Parks and Rob Stiver are great!

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor! We appreciate the 5-star rating! We will be sure to let Ed, Brandon, Rob and Ben know how pleased you were with the service they provided you. They will be happy to learn you gave them a shout out! We will look forward to the next opportunity to serve... More 

Wichita, Kansas
1 review
4 of 5 stars Reviewed 1 week ago NEW

Just a note to say that Craig Walter is the star of this hotel. He is courteous, competent and makes sure each concierge guest is treated with the utmost respect. This is the best place to stay in Kansas City.

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor. We will share your comments with Craig. He does an amazing job every day of ensuring the InterContinental Concierge Experience is special for our guests. We all look forward to the next opportunity to serve you! Sincerely, Don Breckenridge General Manager More 

Minneapolis, Minnesota
Contributor
19 reviews 19 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I was here twice over two weeks. One was a two night stay, the second a one night stay. On my first stay the room was nice and service as decent. The valet could have been way more friendly and helpful upon check-in in terms of what my parking options were. I told them I was going to self-park and... More 

Was this review helpful? Yes 1
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your feedback. I would appreciate the opportunity to communicate with you directly so I may personally apologize, make amends and learn more specifics to allow us to follow-up internally. Please feel comfortable in contacting me at dbreckenridge@kansascityic.com. Sincerely, Don Breckenridge General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

We were checked in by Melanie very quickly and professionally. She put us in a presidential suite with access to the executive level, per our status. She continued to serve us with such kindness and excellence throughout our stay when we saw and talked with her again on the executive level. She deserves kudos! Overall, the entire staff that we... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor. We really appreciate the 5-star rating! The Presidential Suite is an incredible room, and we're very glad you enjoyed your stay in it. Thank you also for your comments about the service provided to you by Melanie and the rest of our staff. We'll be sure to share your... More 

1 review
1 of 5 stars Reviewed 1 week ago

Can't really rate the hotel at this time. It's almost 6pm and we've been waiting, along with almost 25 others, over two hour for our room. Not a good start to the conference. The bar service has been helpful. Waiting for comp appetizers. Registration Desk has been avoiding our inquiries.

Was this review helpful? Yes 1
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Please accept my apologies for the delay in getting checked into your room. Our goal is to always have rooms ready by the check-in time of 4 pm. The hotel had a high occupancy on Sunday night and over 230 guests arriving on Monday. We started cleaning rooms as soon as they checked out on Monday, but many... More 

Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel frequently. I am so appreciative when good service is given. That is exactly what I found with everyone at the Intercontinental Hotel Kansas City. Mike and Jesse were very professional, informative and helpful at the front desk. The Bell Captain was very attentive. The ladies at the gift shop were most delightful. Most of all, Hisham at the... More 

Was this review helpful? Yes 1
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for staying with us and for awarding the hotel a 5-star experience on Trip Advisor! Service is everything, and we're really pleased you were so impressed with the service provided to you by Mikel, Jesse, our Bell Captain and Hisham! We'll be sure to share your comments with each of them. It will be our pleasure... More 

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