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InterContinental Kansas City at the Plaza

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401 Ward Parkway, Kansas City, MO 64112
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1 room 1 adult
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InterContinental Kansas City at the Plaza
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1,078 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I came to KC for a weekend getaway and booked a room here. We travel a lot and have keen "hotel antennae!" The stellar service began at check in and continued throughout the weekend. Eating in the Oakroom is a must... Such a beautiful , serene setting and the wait staff is so attentive and kind. With... More 

Helpful?
Thank pksitrips
Nashville, Tennessee
1 review
5 of 5 stars Reviewed 2 days ago NEW

A HUGE thank you to Jesse, Nevada, and Craig for making my stay at the Intercontinental a night to remember. They went above and beyond my expectations. I cannot wait to come back and stay again. The room was perfect- great view, beautiful decor, comfortable bed, spacious room, very clean, and quiet.

Helpful?
Thank jenifer s
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We decided to plan a weekend trip at this hotel last minute and were definitely not disappointed! Such a beautiful hotel, very lean and within walking distance of the Country Club Plaza. Definitely recommend staying concierge, Craig Walter is absolutely wonderful and made our stay and overall experience 110% better

Helpful?
Thank Megan W
Sacramento, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago NEW

Business travel is never fun but when the service is great it lessens the pain. I have to say that the entire staff at the InterContinental is amazing. I ordered room service so many times that Anna knew I liked dressing on the side. Ben Parks in the bar remembered my order and my name and greeted me as I... More 

Helpful?
Thank Janice B
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good Morning, Janice B! Thank you for sharing your experience at the InterContinental Kansas City on Trip Advisor. We appreciate the 5-star rating! Service is everything, and our goal every day is is to get to know our guests and learn about their preferences so we are able to provide a level of personalized service that makes them feel at... More 

Chicago, Illinois
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed her around 10-12 times over the years (ritz carlton, fairmont) and this time we have to knock it. First of all the service and the staff is exceptional, they go so far out of their way to take care of you that it's kinda of like they are trying to make up for the state of the... More 

Helpful?
Thank eric j
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear eric j, Thank you for your feedback. Please know we appreciate your loyalty to the hotel over the years! We're very glad you found the service and our staff to be exceptional! The hotel just completed a renovation of our meeting space and it looks amazing! We are currently planning a renovation of all guestrooms, which is expected to... More 

Kansas City, Missouri
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had our wedding here! It is awesome! Best place to host a wedding with the view of the plaza in the background! Rooms are great! Food at thermal dinner was incredible! Service was fantastic! Highly recommend!!!

Helpful?
Thank dseaman
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good Morning, dseaman! Congratulations on your wedding and thank you for choosing the InterContinental Kansas City for your special day! We're very pleased to learn you enjoyed our incredible location, your guestroom, the food served at your banquet and the service provided by our team! Please know we appreciate the 5-star rating and your recommendation to other travelers to stay... More 

Lincoln, Nebraska
1 review
5 of 5 stars Reviewed 1 week ago

My family and I are members of the ambassador club, and have stayed here several times each summer. This last time we stayed here was our first time during the winter and the lights in the Plaza are so beautiful! The service here is absolutely amazing and makes us feel so at home. Craig is always so kind and funny,... More 

Helpful?
Thank Brooke2224
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good Morning, Brooke2224! Reading your novel was a great way to start the day! Thank you for again choosing the InterContinental Kansas City! We appreciate your loyalty over the years. Thank you also for sharing your experience on Trip Advisor. It's always rewarding for the team when we receive a 5-star rating! Summer on the Plaza is wonderful, but winter... More 

Warm Springs, Virginia
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Ben Parks was the go to guy at the Intercontinental bar. Knows KC. Great help making my stay away from home like home. Not just the BBQ places, which are the best, but local places to get the best flavored of a great city. I need to say more to submit this review, but I have said enough.

Helpful?
Thank captmat
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear captmat, At the InterContinental Kansas City, it is always our goal to have our guests feel like the hotel is their home away from home. We're very glad you felt that way! Ben will be excited to learn of your comments. Thank you for taking the time to acknowledge his efforts. We'll look forward to the next opportunity to... More 

Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We checked into the hotel on a blustery but warm day in January 2016. The original room was next door to a room being used for a cocktail party. We were immediately moved to a new room on an upper floor with a view of the plaza. The staff was professional, helpful and friendly.

Helpful?
Thank Larry G
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hi Larry G, We're very glad you let us know you desired a room change and that you enjoyed your second room with the amazing view of the Plaza. Thanks for letting us know you felt our staff was professional, helpful and friendly. We'll share your feedback with the team. Please stay with us again the next time you are... More 

Saint Louis, Missouri
Level Contributor
266 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this property on a recent trip to KC with friends. Rooms were nice but needed a little polish. Staff was very friendly and helpful. Conveniently located across from Country Club Plaza with shops and dining.

Helpful?
Thank beerstl
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear beerstl, Thank you for letting us know you had a wonderful stay, and that you found our staff to be very friendly and helpful! We will all look forward to the next opportunity to serve you! Sincerely, Don Breckenridge General Manager More 

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