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All 111 Kansas City hotels

InterContinental Kansas City at the Plaza

4.0 of 5 Hotel   |   401 Ward Parkway, Kansas City, MO 64112
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Ranked #18 of 111 Hotels in Kansas City
A recent review
5 of 5 stars reviewed yesterday
AnotherNiteOnTheRoad Houston, Texas
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645 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Top Contributor
129 reviews 129 reviews
74 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have been to the IC Kansas City before, so I expected this stay to also be a good one. It was excellent from the minute I walked in. The front desk associates were friendly and acted like they were glad that I was there. (This may seem like a no-brainer, but trust me... it isn't always the case!) My... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for staying with us for the second time, and thank you for posting your comments on Trip Advisor! We appreciate your recommendation to other travelers to stay here! Whenever I may be of service during future stays, please do not hesitate to contact me at dbreckenridge@kansascityic.com. Sincerely, Don Breckenridge General Manager More

St. Louis, Missouri
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We again stayed on the Concierge level and were not disappointed. The staff are always friendly, the rooms are clean and the accommodations in the concierge lounge remain varied and very sufficient. A special thanks to "Kent" who was a joy to talk to and who could not seem to do enough for you.

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for staying with us again and thank you for the 5-star rating! The Concierge Experience really is a treat, largely due to the personalized service provided by our team of dedicated Concierges. Kent is a very important part of this team and we'll be sure to share your comments with him. We look forward to your... More

Southlake, Texas
Top Contributor
71 reviews 71 reviews
37 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here on a Friday/Saturday nights with spouse, daughter and grandson. We reserved a two-queen room, received an IHG Platinum upgrade to 9th floor, Plaza facing, concierge two-double bed room. The room seemed more roomy with a crib. The bar/refrigerator area was in an anti-room area outside the marble bathroom. This provided some quiet space when the baby was sleeping.... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your feedback. We're glad you found our staff in all areas to be stellar, and that you enjoyed the complimentary upgrade provided to you. We are disappointed you didn't care for the complimentary items served in our Concierge's Lounge. It is very rare to receive these types of comments, but we do realize food and... More

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great place for a weekend getaway on the plaza at KC, staying at the Intercontinental hotel.. Staff is extremely friendly and courteous. The concierge room is a great perk where I met Kent as the host for breakfast. A very interesting person to talk to.The hotel/concierge room is the reason we keep coming back...... Book early if the St. Louis... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thanks for staying with us and for posting your 5-star experience on Trip Advisor! We're very glad you enjoyed the service provided by our team, and the Concierge Experience! We'll be sure to let Kent know you thought he was a great host! We will all look forward to your next visit, and it will be our pleasure... More

Coopersburg, Pennsylvania
Top Contributor
330 reviews 330 reviews
59 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Let me start by saying the staff here is wonderful, sadly they have little in the way of a hotel to work with. My room while sizable and supposedly the better of what is offered was nothing special. The sliding door to the patio leaked enough air that the room had a temperature difference as you neared the door. The... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your feedback, We are glad you felt our staff was wonderful. Service is everything and we're proud of the commitment shown by our team every day. Please do accept my apologies for the issues you had in your guestroom. We shampoo each room at least twice each year, and I'm not sure if we missed... More

Coralville, Iowa
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

So I'm looking for BBQ, so we go to Kansas City! Yes a lovely town and to stay at country club would be excellent. So we were also looking for an establishment that appreciated our pooch and the Intercontinental was always a easy pick. We stayed in the IC Madrid, Miami, San Juan, and were very happy to try KC.... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, We regret your experience with us was not what you expected. The hotel does charge for parking, as do a large majority of the hotels in the Plaza area, downtown and Crown Center. The room rates charged by hotels who don't charge for parking typically reflect this. Indeed, the hotel is a very popular location for Kansas City... More

1 review
5 of 5 stars Reviewed 1 week ago

We had went through an online search for best rate company for this hotel and for some reason the payment didn't make it to the intercontinental but they were very gracious and did everything to make it a great experience for us!

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for the 5-star review and for letting us know the hotel's staff made your stay amazing! We'll look forward to your next visit! Sincerely, Don Breckenridge General Manager More

San Francisco, California
Top Contributor
303 reviews 303 reviews
64 hotel reviews
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been to KC a number of times but this was the first for me a the Interconti. It is across the street from the Plaza which purports to be the first shopping mall in America - opened in 1922. I found the hotel to be very welcoming, a nice fireplace (lit) in the bar and the staff very... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank your for your kind comments and for making the InterContinental Kansas City your first choice in Kansas City! It will be our pleasure to serve you again during your next visit to the area! Sincerely, Don Breckenridge General Manager More

Mpls., MN.
1 review
5 of 5 stars Reviewed 2 weeks ago

We were in KC for a wedding on August 25th and our group stayed at this hotel. My husband and I experienced very good service, clean rooms, and great food. We thoroughtly enjoyed the team, Rubin and Kent, in the concierge room! Kent made us feel at home and was very accomodating as did Rubin. The food trays were kept... More

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, We do feel like we have great employees, and believe they are the cornerstone of the hotel receiving the coveted four-diamond award for 23 consecutive years! We're glad you agree! The Concierge Experience is a special treat, and we'll let Kent and Rueben know of the impression they made on you. We hope you enjoyed the wedding, and... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Loved our stay...we stayed on the concierge floor....happy hour, evening service and breakfast...very very nice...both gentlemen (11/8-11/9)...were so nice and accommodating.. :-) we will be back...side note...the top floor had an event of some sort...could hear music in our room late at night...did call the front desk and they corrected the problem...but then they started vacuuming...an adjustment was made...just something... More

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Please know we appreciate your patronage and the 5-star review! We're glad you enjoyed the Concierge Experience, something our brand is known for! Kent is one of the leaders of this charge and we'll be sure to share your comments with him. We hope to have the opportunity to serve you again in the near future! Sincerely, Don... More

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Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Parkway, Kansas City, MO 64112
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 346
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City

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