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InterContinental Kansas City at the Plaza

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401 Ward Parkway, Kansas City, MO 64112
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1 room 1 guest
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InterContinental Kansas City at the Plaza
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928 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The room was very nice and comfortable. Had a view overlooking the main plaza district and within easy walking distance to shops and restaurants. Its an older hotel but recently remodeled. Great pool area of kids or sipping a drink near.

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Nashville, Tennessee
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stopped in Kansas City two weekends traveling through the state and stayed at the Intercontinental each time. The staff were friendly, helpful, thoughtful and accommodating. We travel with our dog and the staff not only knew us by name, but our dog's as well. The restaurant recommendations made by Craig Walter who works the club level were spot on... More 

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for staying at the InterContinental Kansas City on two recent weekends. It was nice of you to award the hotel with a 5-star rating. On a consistent basis, Craig is mentioned in more on-line reviews than any of our associates. He is the consummate professional who takes a great deal of pride in providing a high... More 

Beaufort, SC
Level Contributor
351 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent three nights at the InterContinental on one of the executive floors. As others have stated, the hotel looks like it could use a little update, but the staff is very friendly. The gentlemen who work in the executive lounge are super in every way. The breakfast in the lounge was excellent, although the wine served in the evening... More 

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your feedback and your kind words. We're glad you enjoyed everything! It was surprising and disappointing to read your comments about not being able to get service on the Oak Bar patio and the misplaced In-Room Dining orders. Please accept my apologies. We would like to follow-up internally and provide additional training to our associates,... More 

Denver, Colorado
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night on our way through Kansas City. We enjoyed the location, as it is within steps of the Plaza. The hotel itself was nice and our room was overall very comfortable. We had breakfast in the restaurant - the food and service were great. Although we did not have time to use the outdoor pool, it looked... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor, We're very happy you enjoyed all aspects of your stay with us, and we'll be sure to share your feedback with Sunny, and thank him for being so responsive to your needs. We look forward to welcoming you back as a returning guest! Sincerely, Don Breckenridge General Manager More 

United States
2 reviews
5 of 5 stars Reviewed 1 week ago

So, I came to Kansas City for a two night stay August 19-21 under the impression that my reservations at The Ambassador would exceed expectations given its flawless reviews here on Tripadvisor. Twenty minutes in our room told us otherwise and we knew it was time to relocate, but to where? It seemed as though there was nowhere comparable that... More 

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hi Abardol, Thank you for choosing the InterContinental Kansas City and for posting your experience on Trip Advisor. We appreciate your kind words and the 5-star rating! We're glad you enjoyed the service provided by our team, your guestroom & balcony and the private secure feeling. Paul will be working later today and I will personally share your feedback with... More 

Sarasota, Florida
Level Contributor
220 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently stayed at this property for a weekend birthday get together with family. Lived in KC area 20 years ago when this was a Ritz. All in all hotel is OK. There was remodeling in progress and we were on the 3rd floor. Elevators were in poor service and stuff was just stored right outside the elevator. Rooms are clean... More 

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good Morning, Chris! Thanks for staying with us. We appreciate the feedback. We're glad you enjoyed everything! As you mentioned, the hotel is re-modeling. It's always gratifying to see the enhancements take shape, and we always make every effort to minimize any disruptions to our guests. One of the upgrades the hotel is undergoing is the modernization of our guest... More 

Lawrence, Kansas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago

I travel to KC regularly for business and I typically only stay here when I can't get a room anywhere else. The rooms are dated, beds uncomfortable, and the staff a bit rude. I booked through my work travel website and then cancelled when I could get into a better hotel. There was a technical problem and it didn't get... More 

Was this review helpful? Yes 2
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Trip Advisor Reviewer, Thank you for your feedback. It seems relevant to ensure others reading this review are aware your low rating is not the result of a stay at the hotel. Rather, you are upset because you did not cancel your reservation in time. Thus, as you agreed to when you made the reservation, it was necessary for... More 

Plano, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I have enjoyed every trip to this hotel. The staff is friendly such as Ambassadors like Melanie Riley who make the business day travel more enjoyable. It is had to find great service these days at even many 4 star hotels This is one of them..

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good Morning, Stephen! Thank you for sharing your experience on Trip Advisor. We appreciate the kind words and the 5-star rating! I just shared your comments with Melanie, and obviously she was very happy to learn her service stood out to you. We'll all look forward to the next opportunity to serve you! Sincerely, Don Breckenridge General Manager More 

Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 1 week ago

As a busy professional you expect to be surrounded by professionals.At the end of my day it was so nice to run into Craig Walter, who not only is a professional but understands the value in quality customer service. Thank you Craig!

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Matthew, Thank you for staying with us and for your kind words about Craig, which we'll be sure to share with him. We'll look forward to serving you again the next time you are in Kansas City. Sincerely, Don Breckenridge General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

Front desk staff was very helpful and courteous. Rooms are well suited. Beds are VERY comfortable, which is most important to me during a stay. The King Deluxe Suite is a wonderful room for the price.

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hello Kyle, Thank you for sharing your experience on Trip Advisor and for awarding the hotel a 5-star rating! Service is everything, so we're very glad you enjoyed the service you received from our team. The beds are designed to make our guests never want to leave! Please stay with us again the next time you are in Kansas City!... More 

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