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InterContinental Kansas City at the Plaza

4.0 of 5 401 Ward Parkway, Kansas City, MO 64112
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InterContinental Kansas City at the Plaza
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InterContinental Kansas City at the Plaza
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701 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Olathe, Kansas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I had the pleasure of enjoying the Plaza Lights one last time this year. We chose to stay at the InterContinental because of the location and the views. I was so amazed at the unparalleled customer service provided by their staff, especially Mariam at the front desk. From planning to checking in and throughout our stay, Mariam was so kind,... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for staying with us and for awarding the hotel with a 5-star rating! We're glad you found a lot of value in upgrading to the Concierge Level. The InterContinental's Concierge Experience really is very special. We'll be sure to share your feedback with Craig and Mariam! Our entire staff is anxious for the next opportunity to... More 

Freeport, New York, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is great, the staff very helpful, room appointments were very modern and it overall it was a great stay. Will be choosing this hotel again on my next trip to this part of the country. Loved the close proximity to the shopping and dining within walking distance and that stretch of the river, guarded over by the statues... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for sharing your comments on Trip Advisor. We're glad you had a great stay and it's nice to hear you plan on staying with us again the next time you are in town. We'll look forward to that time! Sincerely, Don Breckenridge General Manager More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 days ago NEW

I always love visiting Kansas City, and try to stay at the Intercontinental at the Plaza as often as I can. Rob is one of the best bartenders around, and I truly loved the service and conversation with Kent in the concierge lounge. They made this short trip extra special!

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your loyalty to the hotel as a returning guest! Please know we really appreciate the 5-star review! We will be sure to share your comments with Rob and Kent. They will be excited that you took the time to acknowledge their efforts. We will all look forward to the next opportunity to serve you! Sincerely,... More 

Nevada
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Hotel staff tried hard, but couldn't make up for facility issues. Shower water was lukewarm at best; engineers sent up within 10 minutes, said water was 100 degrees (which isn't that warm if the water is turned as hot as it will go). Friends had no heat in their room and had to be moved. Restaurant had limited menu (expensive... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your feedback. We regret the water temperature in your room wasn't hot enough for you. It is very unusual for us to receive this kind of feedback, so please accept my apologies as we understand the importance of hot water. We're sorry you didn't care for the prix-fixe menu in the Oak Room. We only... More 

Bengaluru (Bangalore), India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stumbled upon the gastronomic feast that is the Kansas City Restaurant Week. Wow. We stayed two nights at the Intercontinental and enjoyed the attentive staff and luxurious surroundings. We got a bump up to get access to the concierge lounge which is quite a deal. Breakfast, cocktails, desserts and more. And the staff there was so considerate, especially Reuben... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for staying with us and for awarding us with a 5-star rating! We're glad you enjoyed the hotel and felt your accommodations were luxurious and the staff very attentive! We'll be sure to share your feedback with Reuben. Restaurant Week in Kansas City has become very popular as an annual event in January. How great that... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Kent was very friendly and the service he provided to us and everyone in the lounge was spectacular I love this city and this hotel I feel like I'm part of a large family when I stay here they make the stay here feel like you never want to leave

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for sharing your 5-star experience on Trip Advisor, and for your loyalty as a frequent guest! We'll be sure to let Kent know of your comments about him. "Spectacular" is an appropriate word to describe his service. He'll be very pleased to learn he exceeded your expectations. We'll all look forward to serving you again during... More 

kansas city
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We stay here for a long weekend every January, right at the end of Plaza light season. Perfectly located for easy Plaza enjoyment. Every year we book a room on the concierge floors with a Plaza view. The rooms are decently appointed although the property common areas are showing some age. The Oak Room lounge is comfortable and gets some... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for sharing your recent experience on Trip Advisor. Please know how much we appreciate your loyalty to the hotel as a annual guest! We're glad you enjoyed the Oak Bar live music and the entire Concierge Experience due to the personalized service provided by Craig and Kent. The 11th floor Concierge's Lounge is a very unique... More 

Beirut, Lebanon
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 4 nights first week of January. It has a great view on the river, the plaza and its breathtaking lights. The Christmas decoration is just fantastic. Other than that its location is perfect, its within walking distance to upscale restaurants and stores. Its also very close to the downtown and the power and light... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your feedback and the 5-star review after staying with us for four nights earlier this month! We're glad you enjoyed your room and found our staff to be very friendly and hospitable. That's what it's all about! The Country Club Plaza is special anytime of the year, but it's extra special during the holiday season... More 

Springfield, Missouri
Contributor
17 reviews 17 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel off and on for over 40 years and really enjoy its location and style. It is an older property but has been nicely updated over the years. The staff is always awesome from the bell, valet, check in housekeeping to amenity staff. Just love it! BUT they really need to install vending machines. My... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your loyalty to the hotel over the years. We're obviously very pleased you enjoy the hotel's location and style, and always find our staff to be awesome! Thank you also for your feedback regarding vending machines. As alternatives, the hotel offers 24 hour in-room dining, the Oak Room restaurant and the Oak Room bar, which... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Every stay at the Intercontinental Hotel on the plaza is perfect. The personalized service and attention to detail is much appreciated by the business traveller. Concierge suite and the professionals that are there to take care of you is first class. Makes traveling and finding a home away from home enjoyable. Cannot wait to comeback!

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your loyalty to the hotel! Please know we appreciate your kind words and the 5-star rating! The InterContinental Concierge Experience is truly a wonderful service, and we're very happy to learn you enjoyed it so much. We'll all look forward to your next visit! Sincerely, Don Breckenridge General Manager More 

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Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Parkway, Kansas City, MO 64112
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 346
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#3 Romantic Hotel in Kansas City
#6 Luxury Hotel in Kansas City
#16 Business Hotel in Kansas City
#18 Family Hotel in Kansas City

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