We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 110 Kansas City hotels

InterContinental Kansas City at the Plaza

4.0 of 5 Hotel   |   401 Ward Parkway, Kansas City, MO 64112
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added InterContinental Kansas City at the Plaza to your Saves list
InterContinental Kansas City at the Plaza
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
72%
Ranked #17 of 110 Hotels in Kansas City
A recent review
4 of 5 stars reviewed yesterday
MAXFLITE PORTLAND,OR
Write a Review

600 reviews from our community

Traveler rating
    241
    185
    82
    52
    40
See reviews for
91
166
36
212
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Any
English first
PORTLAND,OR
Top Contributor
97 reviews 97 reviews
14 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Plaza is a gem of a retail area in a beautiful American city worth anyone's travel attention. Staying at the Intercontinental was an equal treat. Large enough to handle large ballroom functions yet small enough to easily get around. The hotel is wonderfully located within a short walk to the Plaza. Stayed 6-nites recently and enjoyed each day. The... More

Was this review helpful? Yes
Wisconsin
Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I recently stayed at this hotel for a weekend. It is GORGEOUS! The neighborhood is rich with history and we thoroughly enjoyed our stay. This hotel is very military friendly. Mariam, the gal that checked us in, was knowledgeable and welcoming. Thank you!

Was this review helpful? Yes
Saint Louis
2 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

Just returned from a 3-night stay and could not be more disappointed. Tho we had a "special" rate (a block of rooms had been set aside for a special event), the room was overpriced for what it offered. Our "superior" room was incredibly small, no table or chairs (except at the desk), a telephone with a button labeled for immediate... More

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Please accept my apologies for the challenges you experienced while our guest. I would like to have the opportunity to make amends and learn more details about your experience. Please feel free to contact me at dbreckenridge@kansascitic.com. Sincerely, Don Breckenridge General Manager More

Vincennes, Indiana
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Nice size room #212. Door to the Bathroom did not close and Alarm clock did not work. Room was overall very quiet. I would stay here again if I was in the area as it was within walking distance to shopping. Would not stay in this room.

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, We regret that you didn't particularly care for the room you were in, but certainly very glad to learn you plan on staying with us again the next time you are in town. Please feel free to contact me directly at that time and we'll ensure you are in a room you will be very comfortable in. You... More

Urbandale, Iowa
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

From the moment that you pull up to the door until check out, the entire staff make you feel like you are their number one priority! The luxurious rooms with a great view of the Plaza are always clean & bedding is very comfortable. IC has 24 hour room service and the food is exceptional. I recommend the Icon Burger... More

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you so much for your very kind comments! Please know we will share your feedback with our entire team. We're obviously very glad you enjoyed your stay with us as much as you did, and we invite you to return! Whenever I may be of service during any of your future stays, please do not hesitate to... More

Moorhead
1 review
4 of 5 stars Reviewed 1 week ago

The room was clean and comfortable and our stay on the concierge floor was an added perk. Kent was truly exceptional in his role and great at making everyone feel welcomed and comfortable. The hotel was located in an area where there are many opportunities to shop and also many restaurants. Although the restaurant at the hotel was the best!

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for letting us know how much you enjoyed your recent stay! We'll be sure to share your comments with Kent. He really does provide a very special level of attentive and personalized service to our guests. We'll look forward to your next visit! Sincerely, Don Breckenridge General Manager More

Columbia, TN
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The room was very comfortable, balcony overlooked the plaza and Brush Creek, staff extremely nice, free parking and convenient to shopping and restaurants. Cookies and tea in the lobby were a treat. I would recommend this hotel.

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for posting your 5-star review on Trip Advisor! We appreciate all your kind comments. Please stay with us again the next time you are in Kansas City! Sincerely, Don Breckenridge General Manager More

Newport Beach, California, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I had hesitations about this place because of other reviews so I originally booked the Hilton Presidential in downtown KC. After having no view and limited places to walk to other than a very conventional, chain like Power and Light District, I moved to the Intercontinental which was going for the same rate, even including parking. The customer service was... More

Was this review helpful? Yes
Wichita, KS
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I recently took a weekend getaway to Kansas City. Undecided on where to stay, we tried the InterContinental KC at the Plaza for the second time. Our first visit was fine -- nice room, location, entertainment in the hotel -- that's what got us back. However, this visit far exceeded our first experience. The front desk staff... More

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for spending your weekend vacation with us! We're glad you chose to stay with us again after enjoying your first stay, and even more pleased your second stay was very memorable! We'll be sure to share your feedback with Craig and our front desk team. We will all look forward to your 3rd visit! Sincerely, Don... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

As soon as I checked in to the hotel I was met with kind staff. Mariam at the front desk was especially kind. She was fast to check us in and gave us a lovely room on the 11th floor overlooking the plaza. She was available for questions and was most of all welcoming.If I am back in KC I... More

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for staying with us and thank you for posting your comments on Trip Advisor! We're glad you enjoyed your stay, and were impressed with the service Mariam provided you. She is the newest member of our Front Desk team and we will be sure to share your feedback with her. We'll all look forward to serving... More

Owners: What's your side of the story?
If you own or manage InterContinental Kansas City at the Plaza, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to InterContinental Kansas City at the Plaza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Parkway, Kansas City, MO 64112
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Travelocity, Orbitz, Tingo, Priceline, Hotels.com, Agoda, Odigeo, Venere and Otel so you can book your InterContinental Kansas City at the Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City

135 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (95)
Viewed
Pool/beach area (3)
Viewed
Hotel & grounds (21)
Viewed
Business center/function rooms (1)
Viewed
View from room (10)
Viewed
Dining (4)
Viewed
Room/suite (22)
Viewed
Bathroom (4)
Viewed
Other (30)

Management photos: Courtesy of the property manager

Viewed
All management photos (41)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (15)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Business center/function rooms (1)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Kansas City with
any amenities