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InterContinental Kansas City at the Plaza

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401 Ward Parkway, Kansas City, MO 64112
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InterContinental Kansas City at the Plaza
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InterContinental Kansas City at the Plaza
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888 Reviews from our TripAdvisor Community

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Traveler rating
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    243
    111
    64
    47
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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Level Contributor
6 reviews
5 of 5 stars Reviewed yesterday NEW

My daughter and I accompanied my wife on a business trip in June. Our stay during this time was exceptional! We had the daily use of the concierge service and was able to enjoy many wonderful shops and restaurants within walking distance.

Was this review helpful? Yes
5 of 5 stars Reviewed 2 days ago NEW

Courteous, friendly and exceptional service from the moment you arrive is what makes this a preferred home away from home. A well equipped fitness center, live jazz during the week (Lonnie McFadden on Thursdays) in an intimate lobby lounge, and one of the most complete whisky/bourbon/rye selections around are just some of the perks. Shops and restaurants of the Plaza... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Jorge, Our goal is always to make our guests feel like we are their "home away from home". Thanks for letting us know you did! We appreciate the 5-star rating! We're glad you also enjoyed your experience in the Oak Bar, including Lonnie's music and the selection of bourbons. Bourbon is very popular these days. We'll share your comments... More 

New York
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a great stay. Loved the hotel!!! The decor is beautiful, the room was HUGE. The view from our terrace was gorgeous. Everything was spotless. Had a minor glitch with the mini-fridge not working - they switched it out immediately. The staff was top notch. Bartender knew his stuff!! Food was great. Pool was much needed (it was 97 degrees... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hi KK, Reading your review was a great way to begin the day this morning! Thanks for the kind words about the hotel and our staff! We appreciate the 5-star rating. We will look forward to welcoming you back as a returning guest during your next stay with us! Sincerely, Don Breckenridge General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 5 days and were very pleased with the service and hotel. It is central to many great shops and restaurants. We had fantastic service from Craig in the club level which was a great spot for cocktail hour and after dinner chocolate! He was really helpful in suggesting things to do outside the hotel too. Would not... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for posting your feedback on Trip Advisor. We appreciate the 5-star rating! The Concierge Experience at the InterContinental Kansas City is designed to provide guests with a very personalized level of service. Craig is singled out by guests on a regular basis for his amazing levels of service. We'll be sure to share your comments with... More 

2 reviews
2 of 5 stars Reviewed 3 days ago NEW

The hotel room was outdated and small. It appeared that nothing had been updated since the early 80's. The carpet was old and the beds not very comfortable. The toilet looked like something out of a prison movie. It was very hot outside, so I understand a hotel room has a hard time keeping the room cool, but the ac... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your feedback. We're glad you enjoyed the hotel's superior location in the heart of the Country Club Plaza. We do regret you did not care for the decor in your room. All guestrooms were renovated in 2009 and renovations are currently being planned for next year. Once again, thank you for your feedback and we... More 

Overland Park, Kansas
5 of 5 stars Reviewed 4 days ago NEW

If you are staying, upgrade to the Concierge Level! Craig is an excellent Concierge and has taken care of us the past 3 years. Whether it as been making dinner reservations for us or offering to send champagne to our room, he makes it an excellent experience! On Saturday afternoons, the live music at the pool makes you feel as... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Happy 3rd year anniversary, Ashley! It is truly an honor for you to include the InterContinental Kansas City in your annual celebration. Thank you! We appreciate your comments about Craig. He'll be very pleased to know how much you enjoy his service. We're all looking forward to #4! Sincerely, Don Breckenridge General Manager More 

Ames, Iowa
1 review
5 of 5 stars Reviewed 5 days ago NEW

We had great service from Craig Walter. He was a very hard worker and was super sociable. We are traveling here from Iowa and the concierge room was very busy and Craig was there all by himself. He made a huge effort to be personal with everyone while keeping it very clean and all the food/drinks refilled

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hi Sunny! Thanks for posting your experience on Trip Advisor and for awarding the hotel a 5-star rating! Your comments, along with our thanks, will be shared with Craig. Craig is all about service, and we feel very fortunate to have him on our team. We'll all look forward to your next visit! Sincerely, Don Breckenridge General Manager More 

Houston, Texas
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

My husband and I stay at this property often when visiting Kansas City. The location is fantastic - walking distance to The Plaza and just a few minutes from downtown. The property is a little older but generally well maintained. Overall, the staff is very nice and helpful, with one exception. We have had a number of difficult experiences with... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hi Sam, We appreciate you sharing your comments on Trip Advisor. Craig really does provide an amazing level of service and we're glad you were so impressed by the service he extended to you. We'll be sure to share your feedback with him! It is very unusual to receive anything but high praise about Nevada in on-line reviews, and we... More 

Crete, Illinois
Level Contributor
110 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was perfect walking distance to great restaurants and shops in the plaza area. Loved the little balcony, great people watching with a glass of wine! The hotel was hosting several large groups, so the pool was teeming with small children. No opportunity to check it out. I will have to agree with Hoppi13 in her review. The hotel... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Maureen, Thank you for your feedback. We are glad you enjoyed your guestroom's private balcony and the hotel's superior location in the heart of the Country Club Plaza, which makes it very easy to explore KC's crown jewel! Like most hotels, we have not used fitted sheets for more than 15 years. I'm sorry they weren't to your liking.... More 

Kansas City, Missouri
1 review
4 of 5 stars Reviewed 1 week ago

Really enjoyed the ICKC. First visit. Property is a bit older, but well maintained with all the appropriate updates making it very comfortable and warm. Location and value are good. People and service are excellent. All aspects of the restaurant were enjoyable. I'll be back. I had a small issue in my room, Sunny arrived in a flash, fixed the... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hi Robert, Thanks for visiting the hotel for the first time and we're happy to learn you enjoyed everything! I enjoyed chatting with you in the Oak Room during breakfast on Thursday morning, and appreciated your kinds words about the hotel and Sunny. I'll be sure to let Sunny know of your praise when I see him later today. We... More 

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