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InterContinental Kansas City at the Plaza

4.0 of 5
401 Ward Pkwy, Kansas City, MO 64112
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InterContinental Kansas City at the Plaza
Ranked #34 of 108 hotels in Kansas City
3.5 of 5 stars 253 Reviews
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253 reviews from our community

Traveler rating
    76
    81
    35
    34
    27
See reviews for
Families
33
 
Couples
75
 
Solo
29
 
Business
85
 
What travelers say
  • Room service(9)
  • Very nice(7)
  • Concierge level(3)
  • Country club(3)
  • Friendly and helpful(3)
Date Rating
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 25, 2012 NEW

Stayed here for a conference. Great value for the discounted conference room rate. Good service. Linens were nice but bed not that comfortable. Good location, next to the river, walking difference to shopping and good restaurants, including a 5 min walk to Jack Stack BBQ. More

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
May 26, 2012

Dear Guest, We're pleased to learn you enjoyed the hotel while attending a conference! Also happy to see you were able to experience some of Kansas City's world class BBQ. We hope the next time your travels bring you to our great city, you will stay with us so we may serve you again, Sincerely, Don Breckenridge General Manager More

Houston, Texas
Contributor
18 reviews 18 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 20, 2012

I have stayed in many hotels in KC due to business travel but this one is my favorite thus far. I recommend that you ONLY get a room with a balcony (bistro table and 2 chairs) which overlooks the Plaza. I found it quite relaxing to sit outside after a long day; the weather was perfect during my stay. It... More

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See 6 more reviews by Joyforlife for Kansas City
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
May 23, 2012

Dear Guest, Thanks for staying with us and for posting your thoughts on Trip Advisor. We're happy to learn you enjoyed your room so much. For the benefit of other readers, the room you referred to is a "deluxe" room. They are larger than our standard rooms with a comfortable sitting area and an oversized balcony with a table and... More

Tennessee, USA
Senior Contributor
45 reviews 45 reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 19, 2012

I would not stay here again. A few reasons: 1. No one offered to help with my luggage when I arrived. 2. No one offered to help with my luggage after I checked in. 3. There was a breakfast tray and the morning paper in the hall when I checked in at 3PM. That same tray and the newspaper were... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
May 21, 2012

Dear Guest, Please accept my apologies for our failure to offer you assistance with your luggage during your check-in process. It is obviously our standard to do so and I regret that this service wasn't extended to you. I understand your frustration with some of the fees we assess, but we do want to assure you they are competitive in... More

Raleigh, North Carolina
1 review
4 of 5 stars Reviewed May 19, 2012

Great location and great hotel- only drawback was the incessant whistling that started about 645am and didnt stop all morning. I had a room right above the front drive and had arrived at the hotel very late the prior evening and was attempting to get some sleep when I was awoken by a loud whistle coming from the front drive... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
May 21, 2012

Dear Guest, Thanks for labeling us as a "great hotel". We appreciate your comments about the whistle. This is the method by which our Doormen summon a taxi cab from our garage for a guest. I have never heard this as being an issue in my three years at the hotel. I spoke today with our Doorman who has worked... More

mentor
Contributor
14 reviews 14 reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 14, 2012

We stayed may 11-13 for a wedding. We had 5 rooms, and relatives had another 3 rooms. Reviews have been spotty for this property, such that we thought of staying elsewhere. We are glad we didn't change. All of our rooms were the same and were very nice. The beds and pillows were comfortable, carpets were clean, bathrooms were fine.... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
May 15, 2012

Dear Guest, Thank you for staying at the InterContinental Kansas City and for posting your thoughts on Trip Advisor. We're pleased you found your room to be very comfortable and that you were able to enjoy the incredible view from our Verandah. With our beautiful Spring weather, this has been a very popular spot lately. Your comments about the front... More

Aurora, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 24, 2012
1
person found this review helpful

With the exeption of the restaurant manager - all the staff encountered were very friendly and did their best to provide excellent service. The restaurant was not staffed for a very busy convention - which was known months in advance - and my party waited over 45 minutes for our food. The waiter was excellent - tried to do all... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
April 25, 2012

Dear Guest, We're pleased you found our staff to be friendly and their service excellent, along with your room being very clean. I do apologize for the manner in which one of our Restaurant Managers responded to the concern you expressed to him. Please know we did address this issue after receiving your guest satisfaction survey. Thanks for staying at... More

Richmond, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 23, 2012

The InterContinental was chosen to host a 3-day business conference I attended in April 2012. First impressions were very good: great location, lovely views in public spaces, accommodating and courteous staff. I was checked in and on my way to my room within 60 seconds of walking in the front doors. The lobby and bar were clean and elegant but... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
April 25, 2012

Dear Guest, Thanks for sharing your thoughts regarding your recent stay. We appreciate your kind comments about our accommodating and courteous staff. Please accept my apologies for our banquet staff not properly handling your friend's dietary requests and for some of the details we missed in cleaning your room. Your comments will be shared with these departments and additonal training... More

Arlington, Virginia
Senior Contributor
21 reviews 21 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2012

This elegent hotel is situated on a hill overlooking the Plaza. The Plaza is a vast area of fine stores and restaurants, separated from the hotel by Brushy Creek. Ask for a room that overlooks the Plaza and you get Brushy Creek as a bonus. The downtown area of Kansas City, MO is not a walkable distance; but if you... More

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See 5 more reviews by Brotherdickdca1981 for Kansas City
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
April 20, 2012

Dear Guest, Thank you for your 5-star review! We will share your feedback with Dave, Nevada, Larry, Trenton and Cheryl. I'm happy they made your stay a very pleasant one. Thank you for choosing the InterContinental Kansas City and we'll look forward to serving you again. Sincerely, Don Breckenridge General Manager More

Troy, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 19, 2012

The intercontinental was nice but a bit pricey. We did get an upgrade when our room wasnt ready upon arrival but the price was elevated for the obviously worn room. The location is great near a large plaza with some wonderful restaurants but the Marriott is close by for a lot less. More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
April 20, 2012

Dear Guest, When your reserved room wasn't ready when you arrived, I'm pleased you were satisfied with the upgraded room provided to you at no additional cost. We're also happy you enjoyed the hotel's superior location in the heart of the Country Club Plaza. We hope you will choose the InterContinental Kansas City again on your next trip to Kansas... More

Shawnee, KS
1 review
2 of 5 stars Reviewed April 16, 2012

$300 for a King bed and nothing memorable. My fiancee booked this hotel because he thought it would be romantic and amazing for our anniversary. The lounge area and check in are beautiful...the rest of the hotel is blah and old. And not old in a whimsical wow look at this architecture way. Old as in smelly, falling apart, and... More

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review
April 18, 2012

Dear Guest, I apologize for your unsatisfactory stay. Your experience is certainly not what we expect of ourselves. If you would like to contact me so I can obtain more information and make amends, please do not hesitate to do so at dbreckenridge@kansascityic,com. Sincerely, Don Breckenridge General Manager More

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Additional Information about InterContinental Kansas City at the Plaza

  • Intercontinental Kansas City
  • Kansas City Intercontinental
  • Fairmont Hotel Kansas City
Address: 401 Ward Pkwy, Kansas City, MO 64112
Price Range: $$

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InterContinental Kansas City at the Plaza
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