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InterContinental Kansas City at the Plaza

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401 Ward Parkway, Kansas City, MO 64112
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InterContinental Kansas City at the Plaza
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InterContinental Kansas City at the Plaza
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752 reviews from our community

Traveler rating
    341
    216
    95
    57
    43
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117
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We had a lovely stay this weekend. It was my 40th birthday gift and they gave us special privileges to celebrate. Enjoyed the concierge level lounge a lot, great service by Kent and Craig! Our room was nice, quiet and great view.

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Kansas City
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed on the concierge floor. I highly recommend it! The private lounge offered appetizers and refreshments in the evening, followed by an excellent continental breakfast in the morning. Special thanks to Kent for his fine service and hospitality!

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omaha, ne
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here recently on a Saturday night. The stay was nice, Room was average. Definitely paying for the location. We went into the bar and found a $30 minimum charge. We decided this hotel was a little to rich for our blood, so we will stay elsewhere and walk or pay for cabs to the Plaza.

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Rochester, Minnesota
1 review
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful time in Kansas City while staying at the Intercontinental. The concierge club room was much appreciated and both Craig and Kent took wonderful care of us with great service. The hotel is pretty and our room was quite nice. The location of the Intercontinental is perfect for walking around the Country Club Plaza area and also... More 

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Don_Breckenridge, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear valued guest, I appreciate your recent stay with us, as well as providing feedback regarding your visit. I was pleased that you enjoyed our location, room, concierge lounge, and friendly/ courteous associates. I will share your kind words with our entire team! (with a special thank you to Craig and Kent) If your travels bring you back to the... More 

Great Neck, New York
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Classy hotel with lots of old school charm. My room was great on the second floor and I had a balcony that was incredible. I love Intercontinental hotels, and this one is added to the continuing list of those that are great. Nevada at the front desk made my stay really enjoyable because she was interested in how my stay... More 

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Don_Breckenridge, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear valued guest, Thank you so much for staying with us, and providing your feedback. I enjoyed your description of our property as "a classy hotel with old school charm" I was also pleased to read that you enjoyed your suite with a balcony, as well as our Oak Room Lounge. I will pass along your kind words regarding Nevada.... More 

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 6 days ago NEW

I booked a room here to attend an event this last Sunday night. As the event was hosted at this hotel my entire stay was at this facility. From the very beginning it went exactly as planned and expected. The valet was friendly and professional, the font desk the same and I was booked in my room less than ten... More 

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Don_Breckenridge, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Nathan, Thank you so much for your recent stay with us, as well as your feedback. Both are appreciated. I was very pleased to read how our Valet, Front Desk, Restaurant, and Bell Staff team took such great care of you. (as well as our banquet department during your events here) They all enjoy providing a high level of... More 

Wichita, Kansas
1 review
5 of 5 stars Reviewed 1 week ago

We had a great time at Intercontinental on The Plaza. Our Concierge, Kent went above and beyond to ensure our satisfaction. This type of service seems to have been a forgotten art and sacrificed for cheap rates. There is nothing better than a genuine conversation and act of quality service by those who understand the importance.

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Don_Breckenridge, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hello Greg, I was very pleased to read about your recent weekend stay with us. I agree that genuine quality service is extremely important, and that is what our team strives to deliver to each of our valued guests - such as yourself. I am glad Kent took such good care of you, and will pass along your kind words.... More 

Grimes, Iowa
1 review
5 of 5 stars Reviewed 1 week ago

We had a fantastic stay at the InterContinental on the Plaza in Kansas City. I would highly recommend this hotel. From Mikel at the front desk to Kent & Craig in the hospitality room on the concierge floor everyone delivered exceptional customer service. Thanks for a great weekend!

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Don_Breckenridge, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hello Kathy! I was very pleased to read about your recent weekend trip to the InterContinental - Kansas City Plaza. I am glad our team provided the exceptional service that we so proudly strive for. I will pass along your kind words to our associates. (with a special thank you to Mikel, Kent, and Craig) Please keep us in mind... More 

Edgerton, Kansas
2 reviews
1 of 5 stars Reviewed 1 week ago

I'm not usually a review-writer but I was so insulted by the woman in your lobby bar that I am taking this opportunity to hopefully change it. I sat at the couch right inside the entry and had been waited on earlier in the night by a really sweet girl - long brown hair, big earrings - and then later... More 

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Don_Breckenridge, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Britt, First, let me personally apologize for the issues you encountered during your recent visit. We take pride in delivering superior service to our guests, and in your case we failed to do so. I can certainly understand how frustrating this would of been. However, we are determined to correct this issue, and use your feedback to assist us... More 

Omaha, Nebraska
Contributor
15 reviews 15 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I have started staying here as part of travel for meetings in the area. I never used to be a big fan of the hotel, but they have made some changes and have it headed in the right direction. The staff is great. I'm not sure how to explain the rooms in the west wing, but they are an awkward... More 

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thanks for your thoughtful comments and please know we appreciate your continued patronage of the hotel. We're very glad you become more comfortable here with each stay. Whenever I may do anything to be of assistance or make you feel more at home, please do not hesitate to contact me. We'll look forward to your next visit! Sincerely,... More 

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