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InterContinental Kansas City at the Plaza

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401 Ward Parkway, Kansas City, MO 64112
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InterContinental Kansas City at the Plaza
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InterContinental Kansas City at the Plaza
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782 reviews from our community

Traveler rating
    358
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    99
    58
    43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Mitchell, Kentucky
1 review
5 of 5 stars Reviewed yesterday NEW

One of the things that I am commonly disappointed with is the lack of costumer service now of days. I believe that excellent costumer service is a key to any successful business and I am a costumer that will pay more and become loyal if I feel that I am treated with respect, care and warmth, specially when staying at... More 

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Maryland
Top Contributor
147 reviews 147 reviews
76 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed yesterday NEW

Give credit where credit is due, the hotel staff and location are hard to beat. The staff are friendly and very helpful, from front desk to maintenance engineers. The location just across Ward Parkway from the Plaza area is perfect. It is nice that you can walk to a multitude of shopping and dining venues. The room and the hotel,... More 

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erie, pa
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

Thank you to the staff at the Intercontinental and the citizens of Kansas City ! I can't remember a friendlier or cleaner place!! Spring is a perfect time to visit this City of Fountains, walkable shopping, and excellent dining.

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for posting your feedback on Trip Advisor. We're very glad you were made to feel so welcome and enjoyed all aspects of your visit. We'll look forward to welcoming you back as a returning guest! Sincerely, Don Breckenridge General Manager More 

Manhattan, Kansas
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Let me start with the good. The staff were, with one exception, friendly, personable and helpful. Especially the Valets and the Front Desk People. The view from our Plaza side room was great. The bed was very clean and comfortable. Access to the Plaza was easy. Downsides were that the floor had not been cleaned when we let ourselves in.... More 

Was this review helpful? Yes 1
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your feedback. We are pleased to learn you enjoyed our staff and the service they provided you. Please do accept my apologies for the issues you experienced in your guestroom. It would be appreciated if you would contact me at dbreckenridge@kansascityic.com. This would allow me to personally apologize, make amends and learn more details about... More 

Shorewood, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

My room was not ready since my arrival was so early, but when I got my room, it was the most spacious and best outfitted room I had been afforded in a long time. I am normally a Marriott customer but this visit made me think twice. Every employee I encountered was gracious and kind. They made me feel very... More 

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor, and for awarding the hotel a 5-star rating! We're very glad you enjoyed your guestroom and found our staff to be gracious and kind. We always make every effort to accommodate early check-in requests. I regret we were not able to do so with you, but we're very happy... More 

Nevada MO
2 reviews
5 of 5 stars Reviewed 1 week ago

We stay here as often as we can. We love the spacious rooms with balconies that have a great view of the Country Club Plaza. Everyone is friendly and helpful. The beds are amazing!!!! Our favorite spot is at the restaurant/bar area chatting it up with Rob Stiver. It's amazing to my husband and I that people like Rob (who... More 

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your loyalty to the hotel as a frequent guest! Thank you also for your kind words about Rob. When I read your review to our management team at this morning's daily meeting, everyone laughed about your comment that your husband enjoying talking to Rob gave you more time to shop! Rob really does a great... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Best location .Very nice property and well maintained .Greeted well at front desk and checked in very quick . Very spacious room balcony gives such a amazing view of Plaza area. Bathroom very clean . Linen was very crisp.Mineral water and fresh fruits in room . Mikel at front desk made difference once I got text from him ,from there... More 

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your kind words, your suggestion, and for rewarding the hotel with a 5-star rating! Mikel is an expert at making guests happy, and we'll be sure to share your feedback with him. It was nice of you to mention his efforts. Please stay with us again the next time you are in Kansas City! Sincerely,... More 

Kansas City, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a lifelong resident of Kansas City. I've seen a lot of restaurants come and go. I used to come and eat in the restaurants in this hotel when it was built in the 70's. Then it was a Ritz Carlton and I quit going as it seemed way too pretentious for my tastes. When my girlfriend invited me... More 

Was this review helpful? Yes 2
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you so much for your comprehensive review and thoughtful comments! We're very glad you had the opportunity to dine in the Oak Room, and enjoy beverages in the Oak Bar once again after not doing so for many years. The type of experience you enjoyed is what we strive to provide every guest. We will obviously share... More 

Norman, Oklahoma
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful experience with this hotel. The rooms were so comfortable. We stayed on the concierge floor and Craig Walter went above and beyond to make us feel welcome! He truly made our stay the most wonderful experience. He was helpful, courteous and so accommodating to our big group. We will stay here again because of how Craig... More 

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HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for letting us know how much you enjoyed the InterContinental Concierge Experience! Craig consistently provides an amazing level of personalized service to our concierge level guests, and he will be gratified to learn it is due to the service he provided you that we will be able to welcome you back as a returning guest! If... More 

Lake Park, Iowa
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a group of 11 women meet in KC to celebrate a milestone birthday. We were on the concierge floor and the staff could not have been more accommodating!! Friendly, full of great advise on where to go and what to do, professional. It was a fabulous experience. We will definitely be going back!

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, We appreciate you and your friend choosing the InterContinental Kansas City to celebrate a special birthday, and we're very glad you enjoyed your stay! Please know we will share your feedback with our entire team. Thank you for your kind words! It will be our pleasure to serve you again the next time you are our guest! Sincerely,... More 

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