We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

InterContinental Kansas City at the Plaza

Hotel website
Hotel deals
401 Ward Parkway, Kansas City, MO 64112
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
InterContinental Kansas City at the Plaza
Professional photos View all
Browse nearby
InterContinental Kansas City at the Plaza
Write a Review

775 reviews from our community

Traveler rating
    354
    223
    97
    58
    43
See reviews for
125
211
39
261
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Finnish first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (775)
  • Mar-May only
    (198)
  • Jun-Aug only
    (208)
  • Sep-Nov only
    (173)
  • Dec-Feb only
    (196)
All months
Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I am a lifelong resident of Kansas City. I've seen a lot of restaurants come and go. I used to come and eat in the restaurants in this hotel when it was built in the 70's. Then it was a Ritz Carlton and I quit going as it seemed way too pretentious for my tastes. When my girlfriend invited me... More 

Was this review helpful? Yes 1
Norman, Oklahoma
1 review
5 of 5 stars Reviewed 5 days ago NEW

We had a wonderful experience with this hotel. The rooms were so comfortable. We stayed on the concierge floor and Craig Walter went above and beyond to make us feel welcome! He truly made our stay the most wonderful experience. He was helpful, courteous and so accommodating to our big group. We will stay here again because of how Craig... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for letting us know how much you enjoyed the InterContinental Concierge Experience! Craig consistently provides an amazing level of personalized service to our concierge level guests, and he will be gratified to learn it is due to the service he provided you that we will be able to welcome you back as a returning guest! If... More 

Lake Park, Iowa
1 review
5 of 5 stars Reviewed 5 days ago NEW

We had a group of 11 women meet in KC to celebrate a milestone birthday. We were on the concierge floor and the staff could not have been more accommodating!! Friendly, full of great advise on where to go and what to do, professional. It was a fabulous experience. We will definitely be going back!

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, We appreciate you and your friend choosing the InterContinental Kansas City to celebrate a special birthday, and we're very glad you enjoyed your stay! Please know we will share your feedback with our entire team. Thank you for your kind words! It will be our pleasure to serve you again the next time you are our guest! Sincerely,... More 

Chicago
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel has been in Country Club plaza for years (it used to be a Ritz-Carlton), and maintains it's old world charm. The rooms are large, and the beds comfortable. The lobby, pavilion and ballroom levels have gorgeous paintings and furniture in public spaces. The pool looks lovely (it was closed for the season, but well maintained), the fitness room... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your thoughtful comments and kind words! It was nice of you to let us know how much you enjoyed the hotel and our staff. So you know, the hotel is in the process of modernizing the controls for all fiver guest elevators. The two elevators serving the "Wing" section of the hotel have been completed,... More 

Clarksville, TN
1 review
4 of 5 stars Reviewed 5 days ago NEW

We asked for adjoining rooms when booking and when we initially checked in were given rooms slightly down the hall from each other. We worked with the front desk and they eventually moved us to rooms next to each other but still not connecting. Frustrating, but the hotel was beautiful and the staff was nice through the process. When we... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, We're glad our front desk team was able to accommodate your room requests and that you enjoyed the hotel and the service provided by out team! We'll be sure to thank Tracy for ensuring that "eagle" was returned to your son. We all know how important those things are. We'll look forward to your next visit! Sincerely, Don... More 

Aliso Viejo, CA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Beautifully maintained older hotel with a super location. Friendly staff made check in after a long day traveling a pleasure. It's my first night out of 3 and I'm pleased. Plenty of places to eat in walking distance.

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for your kind words and for sharing your experience on Trip Advisor. Please stay with us again the next time you are in Kansas City! Sincerely, Don Breckenridge General Manager More 

Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Another weekend stay at the plaza. Every time we come to visit the daughter in Lawrence we stay here and we are never disappointed. I highly recommend becoming an ambassador. The points will pay for the membership after the first year. Every time you stay you are upgraded to a better room, get one free movie and free internet. As... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for posting your experience on Trip Advisor. There is no greater compliment than when a guest tells us they felt "just like home"! Please know we appreciate your loyalty to the hotel and we're very glad you feel so comfortable here. Whenever I may be of service during any of your future stays, please do not... More 

Kansas City, Missouri
1 review
3 of 5 stars Reviewed 1 week ago

My wife and I were married on Friday night and stayed Friday and Saturday night at the hotel. The customer service and the location were amazing. We were extremely disappointed that we could not watch our American league champion Kansas City Royals on Saturday night, in the bar or in our room. We had to leave the hotel and go... More 

Was this review helpful? Yes
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Congratulations on your wedding and best wishes! We're very glad you found our staff and the service they provided you to be amazing. Thank you for your feedback on the TV channels in the Oak Bar and the bathroom amenities. I'm not sure what your concern was with the bathroom amenities. The hotel provides the full scope of... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The hotel staff went above & beyond!! From check in to check out, everyone was exceptional!! We encountered many fabulous staff, but Craig Walter on 11th floor was fabulous. We were here to celebrate a 50th bday of a special friend and the experience couldn't been better! Kudos!!

Was this review helpful? Yes 1
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, We're glad you and your girlfriends enjoyed your stay with us while celebrating a special birthday! I enjoyed meeting all of you in the Concierge's Lounge on Friday night. We'll be sure to share your comments with Craig and thank him for making you all feel so welcome. Please stay with us again the next time you are... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We planned a girls' getaway and the convenience and luxury of this hotel made it great. The front desk clerk was friendly and funny. She suggested the live music in the bar and gave us a complimentary drink. The bell staff was really quick, helpful and funny! the humorous but courteous service was delightful. The bar was beautiful and the... More 

Was this review helpful? Yes 1
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Guest, Thank you for letting us know you had such a great time at the hotel during your girl's getaway weekend! We really appreciate you posting your experience on Trip Advisor and rewarding the hotel with a 5-star rating! Please stay with us again the next time you are in the area! Sincerely, Don Breckenridge General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

154 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (113)
Viewed
View from room (23)
Viewed
Room/suite (37)
Viewed
Hotel & grounds (22)
Viewed
Pool/beach area (3)
Viewed
Bathroom (7)
Viewed
Business center/function rooms (1)
Viewed
Dining (4)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All management photos (41)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (15)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question