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All 110 Kansas City hotels

Kansas City Marriott Downtown

3.5 of 5 Hotel   |   200 West 12th Street, Kansas City, MO 64105
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Ranked #37 of 110 Hotels in Kansas City
A recent review
4 of 5 stars reviewed 6 days ago
Lakedale1 York, Pennsylvania
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519 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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York, Pennsylvania
Top Contributor
68 reviews 68 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This is an outstanding convention hotel and keeps high Marriott standards. We'll maintained: helpful staff: god predictable guest rooms. It is a Marriott. But for tourists in Kansas City, this is not for you because it is not in walking distance of anything you'd want to see. And K.C. Is not they greatest place for an out of Townes to... More

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Beth M, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for your comments regarding your recent visit to Kansas City. We are pleased that you enjoyed our hotel. Kansas City has so many local attractions near our hotel and within in 2 to 4 miles by a short cab ride. Places near by are the Sprint Center for concerts, Power & light District, the College Basketball Experience, Kauffman... More

Edmond, Oklahoma, United States
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

It was close to everything we did. The lobby is awesome. The staff is very friendly. The rooms are just average, ours was an end room so the stairs took up part of the bathroom and we had limited counter space because of it. Average rooms but location is good.

Was this review helpful? Yes
Beth M, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for your review. We are pleased that you liked the location of our property and that you liked our friendly staff and thought our Lobby was awesome! We have many more upcoming renovations starting with the Meeting room area in the Muehlebach Tower and then our guest room renovations in 2015. Thank you again for your comments. More

1 review
3 of 5 stars Reviewed 1 week ago via mobile

We are staying on the Melbach tower side, the walls are very thin . We could hear our neighbors and they weren't talking loud. The worst part is the court yard beneath the hotel has a concert going on (Mexican Independence day celebration) and it is so loud it has kept us up for two nights, and we tried to... More

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David T, Manager at Kansas City Marriott Downtown, responded to this review

I am sorry that you did not have a good overall experience during your stay. Thank you for the nice comments about our service though. I also apologize that the festival in the city park across the street from the hotel disturbed you during your stay. There are only a few events a year held in that venue and unfortunately... More

San Antonio TX
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I have lowly silver elite status with Marriott this year, so I guess that's why I had such an average experience. Well, really what I mean is that unless you are truly "elite" with Marriott, I don't think you are provided a better experience. Let's start with the room. I was in room 1234, way at the end of the... More

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David T, Manager at Kansas City Marriott Downtown, responded to this review

I am sorry to hear that you did receive the level of service that you should expect. We strive to provide the highest quality of service to all of our guests regardless of their rewards membership or level. You are correct about the need for more outlets in the rooms and we are currently researching the best way to rectify... More

Joplin, MO
Top Contributor
174 reviews 174 reviews
20 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 1 week ago

The "new" tower has a great lobby area and coffee bar, while the "old" tower has a little for old fashioned vibe, but, I did get to hear another guest play some jazz piano in the old lobby one morning after my sunrise run around downtown. Friendly staff, comfy beds, hot shower. Would be a great spot to stay if... More

Was this review helpful? Yes
David T, Manager at Kansas City Marriott Downtown, responded to this review

I am happy to hear that you had an enjoyable stay. You are correct that the Hotel is in a great location to attend events at the Power and Light District. We are also very close to the Sprint Center and numerous other attractions. I am glad you enjoyed our newly renovated lobby and bar area and wanted to let... More

Palo Alto, California
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here for a weekend for a wedding. The service was remarkable - very friendly people, willing to help, always with good ideas and lots of help. The room was lovely - big, comfortable and clean, with a terrific view of the huge convention center across the street. However, the WiFi hotel internet service was absolutely terrible ... and... More

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David T, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for posting your review. I am glad that we were able to provide you outstanding service and that the majority of your stay was excellent. I do apologize for the issues with the internet. You will be happy to know that we are currently finishing up a complete replacement and upgrade to our internet service which will be... More

Madison, Wisconsin
Contributor
17 reviews 17 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I was in Kansas City for business, and the Marriott was where I stayed. The room I stayed in was clean. I had a great view of the city. Shops and restaurants downtown were within walking distance. Overall, it was good. It wasn't a terrible stay. However, they had a power strip near the desk in the room, but it... More

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David T, Manager at Kansas City Marriott Downtown, responded to this review

I am glad to hear that you enjoyed the location of the Hotel, your room and the view. I apologize that there were some power issues in your room and will pass your comments on to the appropriate management. I also apologize for any miscommunication about our WiFi, we do offer free WiFi in our lobby areas and free basic... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

Beautiful hotel. Great food. Front desk agent Jacqui needs Marriott customer service training. Service almost sent me to another hotel. Amazing others in the elevator were also complaining about the not typical Marriott front desk. Details: scrutinized Friends and Family authorization. My 3rd time using it here. No problems before. Sent to the Tower last room 1574. Did not even... More

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David T, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for taking the time to post your review. I do apologize that your last stay was unsatisfactory. I have shared your comments with our Front Office Manager so that he can identify the Front Desk Associate that you dealt with and follow up with her accordingly. We do attempt to honor our guests' requests as far as room... More

Omaha, Nebraska
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We spent the weekend in KC with our four adult children. The Marriott was wonderful. We were met at the entrance by a gentleman who was so helpful. The accomodations were excellent, everything very clean. There was quite a long distance to the front desk from our room, but even that was made ok by the fun walk on the... More

Was this review helpful? Yes
Beth M, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for taking the time to send your comments regarding your recent visit to our property. We thank you for bringing your family and spending the weekend with us. I am delighted that you found your room accommodations excellent along with receiving wonderful service. I would like to apologize for the inconvenience you experienced with the noise from the... More

Lafayette, Louisiana
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

OK, I just checked into my room here and upon checking in ordering breakfast from the restaurant and told the staff I was going to put bags in my room and be right back. Upon returning I was directed to a table and promptly greeted by the gentleman that took my order that they felt my food had gotten cold.... More

Was this review helpful? Yes
David T, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for taking the time to post such a glowing review and for the nice comments about our staff. I will be sure to pass them along. I hope that if your travels bring you back to Kansas City you will choose to stay with us again. . More

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Additional Information about Kansas City Marriott Downtown

Address: 200 West 12th Street, Kansas City, MO 64105
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kansas City Marriott Downtown 3.5*
Number of rooms: 983
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Also Known As:
Kansas City Marriott Downtown Hotel Kansas City
Marriott Kansas City

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