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Comfort Inn & Suites

2.0 of 5
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3400 S Rangeline Rd., Joplin, MO 64804
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Comfort Inn & Suites
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Ranked #13 of 22 Hotels in Joplin
A recent review
4 of 5 stars reviewed 3 weeks ago
Peggy C Fort Madison, Iowa
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71 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Madison, Iowa
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stopped here for one night while traveling. We were tired after a day of driving and just wanted a good night's sleep. The lobby was small, but well organized. The room was clean and comfortable; however, while showering, the tub did not drain! Hubby would have to stand in ankle deep water for his shower. Desk didn't hesitate to... More 

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Richardson, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed here 4 times on my way to St Louis. I have stayed with my 86 year old mother, with my sister, and with my disabled daughter. Every stay has been more than satisfactory. The front desk staff is extremely helpful and friendly. They have helped with directions, restaurants, and searching for lost objects. My daughter has special... More 

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randy s, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for your very kind remarks--We have just in March 2015 totally renovated our pool and Hot tub area--everything is new as yes accessible still. Also in 2015 we will be adding all new mattresses tin our rooms this should be completed by the end of 2015 thank you again and hope to see you soon. More 

Lincoln, Nebraska
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 18, 2014

This may seem like a strange review, since we had to cancel our reservations due to a change in plans, but when I spoke with Erin, she was polite, friendly, helpful and so understanding. It definitely makes me WANT to travel to Joplin in the near future so I CAN stay there and meet the two nice ladies who helped... More 

Was this review helpful? Yes 1
randy s, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you again.. We did respond to your very kind words last week. I also passed alone your remarks to both employees. I do hope we will be able to serve you sometiime in the near furure More 

Saint Augustine, Florida
Contributor
14 reviews 14 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 12, 2014

Hotel looks good from the outside, Lobby looked good and clean but when we got the our room you could tell the place needed a major update. Pillow case was dirty, there's a hole in the floor going into the bathroom. Carpet is dirty and pulling up from the flooring. After getting settled in we agreed we made a mistake.... More 

Was this review helpful? Yes 5
randy s, Manager at Comfort Inn & Suites, responded to this review

Again we apologize--our sales director has explained as best as we can. More 

Oswego, Illinois
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 2, 2014

This hotel looks like they have remodeled 90% of thier building. it is very clean but leaves alot to be desired. Has one small elevator which runs very slow. 4 people with luggage would have a tight fit to get in. Room was on the small side. Very little area to move around in with all the furniture in it.... More 

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randy s, Director of Sales at Comfort Inn & Suites, responded to this review

You are correct about many things. We have just recently attempted by spending over $600,000 to bring this older Comfort Inn more up to date.. We have replaced all furniture---carpet--curtains--bedding--bathroom flooring and thresholds with a continuous ventilation system--art work--lighting and new flat screen Tvs. We have completely upgraded our lobby and dining area, have added 4 hot items and expanded... More 

Libertyville, Illinois
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed September 25, 2014

Read the mixed reviews and decided to give them a try. It looks as if the managers read the Trip Advisor reviews. Our suite was spotless, desk was very cordial and the dinner suggestion based on our preference was spot on. Our biggest surprise was breakfast. It was just that, scrambled eggs (not watery), sausage (not hockey pucks), make your... More 

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randy s, Manager at Comfort Inn & Suites, responded to this review

very happy to know that you noticed our attempt to improve our Breakfast Buffet. We over over 45 choices and are considering adding bacon sometime in the near future. More 

Conroe, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 22, 2014

The front desk staff was extremely friendly and helpful. Unfortunately, the walls not so much. We just could not see spending hard-earned money of $140/night for whatever was on the walls of the room we were assigned. The place did not feel very clean so as a result we left for other accommodations in the area.

Was this review helpful? Yes 2
randy s, Director of Sales at Comfort Inn & Suites, responded to this review

I sincerely am sorry and very disappointed to be considered a Hotel with "Wall of Shame" We are not positive as to what you were referring to but after a close inspection of the rooms we do agree that several had walls that had, to say the least, not very presentable painted walls. This has been corrected with the walls... More 

Stamford, Connecticut
Top Contributor
64 reviews 64 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 10, 2014

I stayed here recently while on a cross-country drive that involved several nights at Comfort Inns. This one was below average for a Comfort Inn. The bed was O.K., but well-used. The staff is not friendly. The standard "free" breakfast was below average, with sausage patties that were so overcooked that they resembled hockey pucks. The breakfast room is in... More 

Was this review helpful? Yes 2
LacyBrown, Assistant General Manager at Comfort Inn & Suites, responded to this review

First let me apologize for your experience at our hotel. We've obviously dropped the ball on numerous occasions during your visit. We've tried to make our rooms way above average by completely renovating all of our room with new carpet, curtains, bedroom furniture, lamps, bedding and pillows, as well as new fitness equipment, lobby furniture, and breakfast room furniture. I'm... More 

Smithfield, Kentucky
Top Contributor
111 reviews 111 reviews
83 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed June 21, 2014

The hotel has a very pleasant atmosphere and our room was very comfortable. The bed linens were plush and the towels weren't thread bare. There are a number of restaurants nearby. The staff was friendly and accommodating.

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LacyBrown, Assistant General Manager at Comfort Inn & Suites, responded to this review

We appreciate your business and kind words. Thank you for the review, we look forward to having you as a guest of ours in the future. More 

1 review
5 of 5 stars Reviewed May 5, 2014 via mobile

Love the service. The staff is great the rooms are great. Very clean hotel would recommend staying here to anyone. And look forward to future stays. The location is great walking distance if ya need food or just wanna grab something from the gas station

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LacyBrown, Assistant General Manager at Comfort Inn & Suites, responded to this review

Thank you for your review. We appreciate your business and your kind words. And we look forward to having you stay with us in the future. More 

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