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Capitol Plaza Hotel

415 W McCarty St, Jefferson City, MO 65101
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Capitol Plaza Hotel
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Capitol Plaza Hotel
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192 reviews from our community

Traveler rating
    47
    41
    43
    32
    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Platte City, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Great hotel for a business stay. Awesome breakfast at a reasonable price. Really nice to have somewhere to get something to eat and drink after a long day at the Capital. Would recommend this to anyone that is staying in Jefferson City.

Was this review helpful? Yes 1
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Typical JQH hotel with open forum. Only 2 elevators for this hotel and therefore they can get crowded. Great hotel if going to State office Truman Building. Did not eat there from past experience food while good is somewhat overpriced.

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Saint Peters, Missouri
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel four times now in the last month and a half. I like it so much that I have scheduled a convention for here early next year. It is, undoubtedly, the best hotel in Jefferson City.

Was this review helpful? Yes 2
Michele B, Director of Sales at Capitol Plaza Hotel, responded to this review

Tom, Thank you for the positive review! We are certainly happy you have selected the Capitol Plaza Hotel for your next convention and look forward to working with you. Our hotel staff and management take great pride in the service and product we offer to our guests. We are the host home to many groups and conventions and are excited... More 

Henderson, Nevada, United States
Top Contributor
122 reviews 122 reviews
4 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel has some really nice areas in the lobby but I think it needs alot of updating there and the rooms. The first night I stayed it was freezing so I turned the thermostat on the wall to warm and high and went to bed. I woke up about an hour later even colder than before. Turns out they... More 

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Michele B, Director of Sales at Capitol Plaza Hotel, responded to this review

Thank you for your review. On behalf of our entir hotel team, I aplogize for not meeting your expectations. Your comments are important to us and will be used for addiitonal training with our Housekeeping Department. Again, thank you for providing the feedback. More 

Travelers are raving about these Jefferson City hotels

Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The physical appearance was very clean, desk service very pleasant. The bar service rather slow, and with only 6 people in our group and only one in the bar. Server had problem getting a one beer order correct and then challenged me on what was ordered. Mannerisms led to believe she was high. Saturday morning ordered breakfast at 8 am... More 

Was this review helpful? Yes 1
Michele B, Director of Sales at Capitol Plaza Hotel, responded to this review

Thank you for your review. On behalf of our entire team, I apologize for the service you recieved at Capitol Plaza Hotel. Your satisfaction is important to us and we will be using your feedback as a training tool for our Food and Beverage staff. We hope that you will consider staying again so that we can have another chance... More 

Bolivar, Missouri
Top Contributor
131 reviews 131 reviews
17 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was actually surprised to find that this is a JQ Hammons hotel. It missed the mark on several points: no refrigerator or microwave, which is standard these days. However a 'frig could be added for $10/night. no breakfast included unless you pay more no individual climate control - you can turn the cold up or down, but no heat... More 

Was this review helpful? Yes 1
Michele B, Director of Sales at Capitol Plaza Hotel, responded to this review

Thank you for your feedback! As we try really hard to meet all the needs of our guests we do sometimes fail. We have refrigerators and microwaves which is a standard in our suites of the hotel and do provide them into guestrooms upon request. Your satisfaction is important to us and we will be using your feedback regarding housekeeping... More 

Senior Contributor
28 reviews 28 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I have stayed at the Capital Plaza numerous times for the Missouri Counseling Association's annual conference. My last visit was in 2014. I booked my room on one of the travel sites because I though I could save a few dollars. Instead I ended up paying for the room twice! They ran my card I had given them for "incidentals"... More 

Was this review helpful? Yes 1
Michele B, Director of Sales at Capitol Plaza Hotel, responded to this review

Thank you for your review! We apologize that we at Capitol Plaza Hotel Hotel didn't meet your expectations and you felt you couldn't attend this year's confernce with your organization. When you check into the hotel we do put a hold on the card given at check-in for the length of stay. If it was a debit card sometimes the... More 

Moscow Mills, Missouri
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

An organization I belong to holds it's annual convention here so I thought it only natural I would stay here. That was a HUGE mistake. The room- the A/C couldn't keep up so the room never cooled to my preference (below 80 would have been nice), the pillows were terrible (as a result of these two things I got about... More 

Was this review helpful? Yes 1
Michele B, Director of Sales at Capitol Plaza Hotel, responded to this review

Thank you for your review and feedback! On behalf of our entire team we apologize for not exceeding your expectations. As you know, our check-in time is 3pm and check-out time is 11am. We do our best to honor not only the request of early check-ins but allowing lat check-out when we can; however sometimes we just cannot honor the... More 

Top Contributor
67 reviews 67 reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The facility staff was very cordial to all needs and the stay at the hotel was great! The attentive staff made the convention run smoothly. The room and food was top notch and met my expectations for such a large convention. Thanks to all the personnel that made our stay better!

Was this review helpful? Yes 1
Michele B, Director of Sales at Capitol Plaza Hotel, responded to this review

Thank you for your comments. We appreciate the positive feedback and will pass onto our staff. Thank you for staying with Capitol Plaza Hotel. More 

Caledonia, Missouri
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Was here for a conference, which was hosted in house. I'm very thankful staying here didn't cost me anything because I would be really upset. I've stayed here about 5 times and it's progressively gotten worse each trip. Here are the highlights from this last trip. Room 327 Room is a single king bed, non smoking. Room overlooks a roof... More 

Was this review helpful? Yes 1
Michele B, Director of Sales at Capitol Plaza Hotel, responded to this review

Thank you for your feedback! As we try really hard to meet all the needs of our guests we do sometimes fail. Your satisfaction is important to us and we will be using your feedback regarding the food quality as a training tool for our Food and Beverage Team. As you know with conferences, we have a group planner that... More 

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