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Hampton Inn Jefferson City at Capital Mall

Certificate of Excellence
2.5 of 5
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4800 Country Club Drive, Jefferson City, MO 65109
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Hampton Inn Jefferson City at Capital Mall
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Ranked #4 of 14 Hotels in Jefferson City
Certificate of Excellence
A recent review
5 of 5 stars reviewed 6 days ago
Jerwayne E Abilene, United States
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143 Reviews from our TripAdvisor Community

Traveler rating
    67
    39
    19
    12
    6
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31
17
10
80
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (143)
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Abilene, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

This was a good hotel at a very reasonable price. I left with no complaints. At the last minute I had to extend my stay an extra day and the staff worked with me to ensure I would not need to change rooms while I went through the process of using reward points to book the room. Very friendly and... More 

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kansas city
Top Contributor
62 reviews 62 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a softball tournament. We stayed in a King Suite. The room seemed huge! It had a jacuzzi sitting in the corner which is a little odd. The sink and mirror area was separate from the shower/toilet area which i always like. The bed was comfortable, there was very little noise and we were at the end... More 

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Ogden, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

I generally stay in a Hilton property for points. This facility seemed to be in need of some updating. The elevators are super slow and in the morning it was really busy and took forever. There needs to be a service elevator for the staff at a minimum.

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jch-agm, Manager at Hampton Inn Jefferson City at Capital Mall, responded to this review

Thank you for completing the review and staying with us. We appreciate you providing feedback about your stay as your impute is extremely important to us as we move forward. We are extremely sorry for your experience and continually work to improve our facility, and provide great service that creates a rewarding experience for all guest. Thank you for choosing... More 

Swansea, Illinois
Top Contributor
271 reviews 271 reviews
90 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very impressed with the large lobby and breakfast area. Forgot it was a Hampton for awhile. Room was clean and comfortable. Larger than normal hallways. Not sure what that means, but true. TV was good and the internet worked as expected, Location was fine as the area is not large, but nothing within walking distance.

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Ozark, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff at the Hampton Inn were incredibly helpful and kind. Even though there was a mix-up in our reservation they did all they could do to make things right, even offering to open the breakfast bar early to accommodate an early checkout needed by my group.

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1 review
5 of 5 stars Reviewed 4 weeks ago

I had a great experience. All the staff were very helpful and the facility was very clean and safe. The parking lot was well lit and the facility was located in a great location right off the highway. It was quiet and the amenities were very comfortable.

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West Plains, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Thesse folks will take care of your needs even before you check in! After arrival the staff, every staff member is dedicated to assisting you, the customer, in any way possible! Not only were they willing to help, every staff member had a smile on his or her face! That says it all!

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Springfield, Missouri
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 24, 2015

Where to start? When we booked we asked for a top floor room on the back side of the hotel away from the highway. Upon checking in I reminded the person of our request and she told us that is what we had. The manager (I assume) was working with a staff member on breakfast menus and we spoke to... More 

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jch-agm, Manager at Hampton Inn Jefferson City at Capital Mall, responded to this review

We take all feedback and input very seriously. We apologize for the issues, and your experience while our guest. We strive daily to meet and exceed every guest expectations to the best of our ability, and obviously we did not exceed yours. In keeping with our guarantee, we refunded the room charge for one night as you were notified of... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed April 10, 2015

Very nice hotel. Polite, helpful and friendly staff. The room was clean and beds very comfortable. The hotel was very quiet and I got a good night's sleep. The breakfast bar was delicious and offered many different options. I would highly recommend this hotel to anyone visiting the Jefferson City, Missouri area.

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Iowa, United States
1 review
4 of 5 stars Reviewed April 7, 2015

Good quality for the costs. Good service clean rooms easy access. Professional staff. Morning breakfast is very good with indoor pool and workout area this is a good deal for the price. We will definitely stay at this location again.

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