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Truman Hotel and Conference Center

1510 Jefferson St, Jefferson City, MO 65110
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Truman Hotel and Conference Center
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28 reviews from our community

Traveler rating
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    12
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Chester
1 review
2 of 5 stars Reviewed 5 days ago NEW

I stayed here during graduation season. I had called requesting a 1st floor room,there was no record of this request on my reservation. We were given a first floor room only to find water & a bug in the tub still in the tub. I requested that someone remove it while we were out (they did not have anymore 1st... More 

Was this review helpful? Yes
Jeff W, Manager at Truman Hotel and Conference Center, responded to this review

Thank you for your review. We value your input. Yes, we were sold out all weekend for graduations, weddings and even another big group event. I did have the restaurant open on Friday night and Saturday night for our guests. We had a full breakfast...not just the normal continental. We did this as an added bonus for our guests so... More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

The reason I wanted to stay here was for the restaurant Binghams. I thought great a hotel with a restaurant attached! Room service! Awesome! Um no....all they had to offer was a continental breakfast. Which consisted of gravy, biscuits, eggs, sausage...all served out of crock pots. Not professional at all. Not appetizing to look at not to eat. Thank goodness... More 

Was this review helpful? Yes
Jeff W, Manager at Truman Hotel and Conference Center, responded to this review

Thanks for your review. Yes, our fabulous Binghams restaurant is closed at certain times based on how many guests are here. We always inform our guests of restaurants near us. One great German restaurant is just a few feet from the hotel. Thanks again for your review and staying with us. I will investigate the other issues. More 

Saint Robert, Missouri
1 review
1 of 5 stars Reviewed 3 weeks ago

I had items in my room prior to the cleaning lady. After the lady left the items were missing. When I informed the desk the answer I got was, "What do you want me to do?" No manager on duty all weekend. When the manager called a week later he asked if I was sure that I had the items.... More 

Was this review helpful? Yes
Jeff W, Manager at Truman Hotel and Conference Center, responded to this review

Thanks for your review. I think you may be talking about a phone charger. I did find a wall charger but no cord. I questioned our housekeeping staff and nothing was turned in. We have not had any issues from our staff with stealing. You are always welcome to contact me so I can continue to search this issue. Some... More 

Jefferson City, Missouri
1 review
1 of 5 stars Reviewed April 15, 2015

My family and I HAD to stay there, just for a night, due to a family emergency. Upon arrival I was not impressed both the "old" smell of the lobby area. The staff looked very unprofessional (dirty looking). I learned my reservation was incorrect in the system(I was given a King room). The double queens were actually full size beds--which... More 

Was this review helpful? Yes
Jeff W, Manager at Truman Hotel and Conference Center, responded to this review

Thank you for your review. I apologize for your issues you had. Generally, all animals go to the outside building so this must have been a different situation or service dog. I will look up the reservation and check the room. What you described is not acceptable. I do know of the housekeeper and the iron situation and have already... More 

KCMO
Top Contributor
57 reviews 57 reviews
11 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 19, 2015

I was rather apprehensive about staying at this hotel, having chosen it because it was the lowest cost Jefferson City hotel advertised at the time I made my reservation. The reviews were mixed, the majority being negative. My rating of this hotel reflects its comparison to other "cheapest" hotels at which I've stayed, not all hotels. It's NOT a luxury... More 

Was this review helpful? Yes 1
Jeff W, General Manager at Truman Hotel and Conference Center, responded to this review

Thank you for taking time to give us a your review. Also, thanks for having confidence in us and not deciding on some things other people say and post. We are working hard to make this the best value hotel in Jefferson City. Service is what we try to do to show we are different and value our guests. Again,... More 

Kansas City, Missouri
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 13, 2015

I would never stay in this hotel unless thee was no other choice except sleeping in my car. I go to Jefferson City regularly during legislative session. I am a physician. I had reservations at the Comfort Suites (2/11/15). It was a guaranteed late arrival. I had an emergency case come up. Before leaving Kansas City at 10:30 PM I... More 

Was this review helpful? Yes 1
Jeff W, General Manager at Truman Hotel and Conference Center, responded to this review

Dear John, Thanks for your review. Our sincerest apologies for this issue. After hearing of your room problem we found out that the thermostat was not working properly. The City was full that evening. We also own the Comfort Suites. I speak for all of us at the Puri Hotel Group that our goal is 100% customer satisfaction. "Comping" the... More 

Linn Creek, Missouri
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 11, 2015

This Hotel is older and very charming. The lobby is elegant and speaks to the history of President Truman. The staff went beyond and above their call of duty. Jeff the manager, Veronica and Kirsten made sure my 94 year old mother was comfortable and brought her snacks while I was at an Missouri Municipal League meeting at the capitol.... More 

Was this review helpful? Yes
Jeff W, General Manager at Truman Hotel and Conference Center, responded to this review

Thank you for your nice review. It was a pleasure serving you and your mother. We try to make sure we go above normal expectations for our guests. I take a personal interest when special requests are made so we can prove hospitality more than just selling a room. Tell her hello and it was a pleasure meeting you both. More 

1 review
4 of 5 stars Reviewed February 3, 2015

We stopped at this hotel on our way to Hermann, MO for a labor day vacation. We arrived late and without a reservation and we were able to get a room without an issue. One thing to note is that there is no elevator for the second floor. The rooms were very stately and large and the bed was comfortable.... More 

Was this review helpful? Yes
Jeff W, General Manager at Truman Hotel and Conference Center, responded to this review

Dear Kendra, I very much appreciate you you taking time out of your busy schedule to give us your positive review. We are trying to make a difference. As you noted...we are not the newest but many of our guests love the charm of a historic hotel. FYI: My family is from Hermann with many years of history being riverboat... More 

Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed December 10, 2014

I had to work in town for the day and online it looked great. It's old and needs upgrading. The meeting rooms are converted hotel rooms, I couldn't connect to the wifi, and the place was fairly dirty. The internal restaurant had decent food and is huge. If you want to avoid a crowd, try it. Their computer system crashed... More 

Was this review helpful? Yes
Jeff W, General Manager at Truman Hotel and Conference Center, responded to this review

Dear Jason, I appreciate your review and the kind comments on the food and staff. I was shocked to hear the word "filthy" as our restaurant is kept very nice and is a Jefferson City favorite. Again, thanks for your input and you are welcome to email me so I can search deeper in to this issue during your stay.... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 18, 2014

I was on a football trip and the team we was playing placed us here. When I first walked in I could smell that cheap hotel smell. Then our A/C wouldn't work the A/C monitor was almost falling off the wall. The ice machine didn't work, and the bathroom was disgusting. The pipes was loud when you used the water.... More 

Was this review helpful? Yes 1
Jeff W, General Manager at Truman Hotel and Conference Center, responded to this review

Dear Blake, Thank you for the review and I am sorry you had that experience. Even joking, I do not allow our employees to speak with guests like that. I will make sure and check out who that might have been. I was here when you stayed and spoke to many of the players. I had great comments on the... More 

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