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Westgate Branson Lakes Emerald Pointe

750 Emerald Pointe Drive, Hollister, Branson, MO 65672
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Westgate Branson Lakes Emerald Pointe
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130 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW via mobile

I stayed at Westgate Branson lakes with my husband and 4 yr old daughter for the 4th of July weekend. We booked our room in March and were told we would have a lake view room but upon arriving were told we only booked a "basic" room with no lakeview. The bed was so uncomfortable that i had to sleep... More 

Was this review helpful? Yes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Was told Id be lakeside and didn't get lakeside room is nothing like what was pictured and did not meet expectations overpriced and the employees look like thugs will not ever stay again and I will stay in Branson every year i would stay in a best western over west gate any day of the week

Was this review helpful? Yes
2 of 5 stars Reviewed 4 days ago NEW via mobile

We came here from Houston from 6/20-6/27 as a timeshare owner for a family trip with kids. First, upon arrival it was kind of confusing where the gate is since it does not say westgate emerald point, it just said Emerald point. So we actually kept going to the back road and eventually figured out that gate which was very... More 

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Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Unfortunately, this property did not add up to any of our expectations. For one thing, the vinyl flooring and the concrete walls make every room, in every building an amplifying nightmare. I could hear every word of every person's conversation from: the people above, the people next to us, and the people walking by. You can hear every single noise... More 

Was this review helpful? Yes 3
Oklahoma City, Oklahoma
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We signed up for a 4-night stay in exchange for a "90 minute tour" of this facility. Sales pitch to buy in is intense. Rooms could use some updating. Hot water runs out quickly, so short showers with our group of 7 were in order. There is no cleaning service while you're here. Hot tub is broken (looks like it's... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Branson Lakes Emerald Pointe, responded to this review

We value your review. It’s exciting to hear that you’ve taken advantage of being part of our timeshare presentation. We are delighted to know that you enjoyed our friendly staff, and a gorgeous lake side view while staying with us. We regret to hear the issues you may have experienced during your vacation. We certainly hope that the issues of not having... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We usually stay at westgate woods but there were no rooms available so we came to the lake. The rooms were a lot smaller than the woods, but the view made it well worth it. We would just sit on the balcony and drink our coffee in the morning. There are not a lot of activities for the kids, like... More 

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WestgateGuestRels, Guest Relations Manager at Westgate Branson Lakes Emerald Pointe, responded to this review

Thank you so much for sharing your experience with us at our Westgate Branson Lakes Resort. We are so delighted to see that you’ve enjoyed your overall vacation. It’s such a pleasure to see that you had a beautiful lake view to enjoy your morning coffee, and that you’ve experienced our friendly and helpful staff while on your vacation. We... More 

Omaha, Nebraska
1 review
1 of 5 stars Reviewed 3 weeks ago

Made reservations about two months ago. Even was asked by Nicole if we could change a day for the booking and we agreed. All seemed good to go until we got a message from Nicole stating that they can't honor our reservation now because they have been double booked. Now we are only a month away from our vacation and... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Branson Lakes Emerald Pointe, responded to this review

We appreciate your comments. Is unfortunate to hear you are experiencing issues with our booking process. In order to further assist you we are going to need more information. Please contact us at 800-218-3623 to speak with our Rapid Response Team to discuss this matter further. Thank you, Allie More 

Saint Louis, Missouri, United States
Level Contributor
10 reviews
3 of 5 stars Reviewed 3 weeks ago

I made reservations via 800# for the Lake but was booked at the woods. The staff was friendly and worked with reservations and the woods to get me a room since I had just driven all evening. the staff was helpful and offered me drink. I did not get a lake view as I had hoped. The rooms and property... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Branson Lakes Emerald Pointe, responded to this review

Thank you so much for your feedback. We are certainly glad to know that you were provided with great customer service in making sure you are given the correct accommodations. It is a great pleasure to know that as a Westgate Owner, you a given the best service possible from our resort staff. We love that you were able to... More 

Belmont, Ca
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 28, 2015

We were lucky and received a room with a view of the lake which was great. However the rooms are not maintained as I would have expected for a silver rated timeshare. Holes in the walls from where they changed the head board, finishes around the condo not done, minimal dishes and dirty floors. Plus you can hear everything (I... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Branson Lakes Emerald Pointe, responded to this review

Thank you so much for letting us know about your experience. We regret to hear that your accommodations were not up to your expectations as many of our guests enjoy their time here. Your review will be shared with management including the housekeeping and maintenance departments. We appreciate that you brought these issues to our attention as we work diligently... More 

Byron, Georgia
Level Contributor
4 reviews
4 of 5 stars Reviewed May 24, 2015

Great location, stayed at a one bedroom but no view of the lake. Made reservations over three months in advance. Arrived and was told it was an additional $30.00 per night for the lake view. Wi-Fi was $39.99 per week. Would have been great, if view of the lake with the screen porch for breakfast and drinks.

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Branson Lakes Emerald Pointe, responded to this review

Thank you for your feedback. Please accept our sincerest apologies for your accommodations falling short of your expectations. Guest satisfaction is our top priority and the issues you experienced are not our usual standard of service. Please note that we offer included Wi-Fi access at most of our resorts but not all of them. We hope that you were able... More 

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