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Holiday Inn Express Hotel & Suites Kansas City - Grandview

2.5 of 5 12801 S 71 Hwy, Grandview, MO 64030
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Holiday Inn Express Hotel & Suites Kansas City - Grandview
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Holiday Inn Express Hotel & Suites Kansas City - Grandview
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64 reviews from our community

Traveler rating
    31
    16
    7
    8
    2
See reviews for
23
14
4
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Hesston, Kansas
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Stayed there the night before a half-marathon. Was told would not extend checkout time even to noon. Inflexible with 11 a.m. checkout. Race started late -- I'm slow -- did get out by 11:30. Clerks at desk were almost apologetic, so must be a management decision. Extremely rare not to have extended checkout for racers. Also paid an extra $10... More 

Was this review helpful? Yes
Kia E, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

I am very sorry to hear that we fell below your Expectations. I Truly Apologize for the issues with the late check. We try our best to make sure that every guest is happy when they leave the hotel and we failed you at that. We try to honor everyones request as best as we can. I hope that you... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 25, 2014

We came into Grandview after 1 in the morning. We meant to come in earlier, so to have a great front desk guy help out a couple of weary travelers was wonderful! The area was very quiet, considering The hotel is near a fairly busy I-49. The room was clean, the bed was like sleeping on a cloud, and the... More 

Was this review helpful? Yes
Chris H, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Thank you very much for informing us on what a difference one of our employee's made on your stay. I am happy to say that he is a great employee, and we are very lucky to have him on our team. I'm Sorry that you had such a short trip and was not able to enjoy more of the hotel.... More 

Seal Beach, California
Top Contributor
120 reviews 120 reviews
40 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 1, 2014

Overall a good experience. Staff got us a quiet room in the rear, off of the expressway. Our grandkids appreciated the inside pool. The complimentary breakfast was OK: the best prepackaged food available. Those attending IHOP functions will find a special discount rate.

Was this review helpful? Yes
Kia E, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Thank you for taking the time to write a review for our hotel. We enjoyed having you stay with us. We look forward to serving you in the future. Thanks, Chris More 

Chicago, Illinois
Contributor
12 reviews 12 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 30, 2014

Pros 1. Geavonna and Jessie were simply the best CSR's with their freindly smile and eagerness to help. 2. Clean rooms 3. Simple easy FREE parking 4. 15 min from Arrowhead/Kauffman Stadium 5. Great A/C 6. Great tasting fresh OJ from breakfast bar 7. Comfy high beds with cable television Cons 1. None P.S. Didn't try the Gym, Pool, Spa... More 

Was this review helpful? Yes
Kia E, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Thanks for taking the time to tell us about your stay. Thank you very much for mentioning two of our very important employees. I'm very glad that these two people had a huge impact with your stay. We will recognize these employees for the great job they did. Thank you very much for staying with us and look forward to... More 

St. Louis USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 29, 2014

Our stay @ the Holiday Inn Express in Grandview was very good. Service was great . Starbuck's was very good. I will be back again, soon.It was very easy access and plenty of FREE parking. Some hotels will rip you off on the parking. Front desk was very helpful with all of our questions and gave us some really good... More 

Was this review helpful? Yes
Kia E, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Thank you very much on letting us know how we preformed during your stay. We are glad you had a great visit with us. We look forward to serving you in the future. If we can be further assistance to you please let us know. Thanks, Chris More 

Lancaster, WI
Top Contributor
57 reviews 57 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 19, 2014

My husband & I stayed here 2 nights with about 20 other friends that we were traveling together with on motorcycles. Rooms were clean but average. Breakfast average. Hotel is not close to anything to walk to as it is right next to freeway. Most workers were very nice, however the lady that checked us in seemed that she was... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear lovegoodfood899, Thank you for taking the time to share your comments online. I am glad that you found our rooms to be clean and the breakfast served suited your needs. However, I regret to see that you had a below par check-in experience. Your feedback will be addressed with the appropriate parties to consider for improvements needed in what... More 

Springfield, Missouri
1 review
5 of 5 stars Reviewed July 28, 2014

What a great surprise! We checked in and welcomed by Vicki, she was very kind and helpful. The room was amazing, and was perfect for my stay. I work for a travel company and part of my job is working directly with the hotels. My co-worker and I decided on Holiday Inn bc of reviews and ratings. When I first... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear Travis, Thank you for telling us about your visit with us. We are so glad you chose us for your hotel needs. Thank you for mentioning Vicki. We will be sure to pass this feedback on to her. Thank you for staying with us. We hope to see you again in the future. Sincerely, Holiday Inn Express Hotel &... More 

Springfield, Missouri
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 28, 2014

Was greeted by Vicki at the front desk she offered info on eating out and how to get around. The towels were so fluffy and smelled so good!. The king size bed had lots of pillows and was so comfortable I slept without moving. The room smelled so clean when entering I felt very welcome and wish I could have... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear Laura, Thank you for telling us about your stay with us. We are so glad your enjoyed the room. We strive to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope to see you again in the future. Sincerely, Holiday Inn Express Hotel & Suites Kansas City Grandview More 

Treasure Island, Florida
1 review
5 of 5 stars Reviewed July 17, 2014

I have stayed at this hotel frequently over the last few years. My husband and I recently stayed for 2 weeks while helping my parents move from their home of 50 years into assisted living. It was a stressful time but made easier by staff at our "home-away-from-home". From cheerful Maria and Hollie (of the 100 watt smile) breakfast was... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear elsorensen, Thank you for telling us about your stay. We are so glad that we could accommodate you during this stressful time. We are glad you said we were your home away from home. Thank you for mentioning our staff members Maria, Hollie, Vicenza, and Giovanna. We will be sure to pass this feedback on to them. Thank you... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 8, 2014

I moved away from Kansas City but visit family frequently. The location of this hotel is conveniently near family and provides great access to major highways, which is why we initially chose it. We keep coming back, however, because the accommodations and the staff are always fantastic. We are always greeted warmly and anything we need is provided quickly. The... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear Terah,, Thank you for telling us about your stay with us. We are so glad you and your family stayed with us, and that we could accommodate you. We strive to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope to see you again in the future. Sincerely, Holiday Inn... More 

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Additional Information about Holiday Inn Express Hotel & Suites Kansas City - Grandview

Address: 12801 S 71 Hwy, Grandview, MO 64030
Phone Number:
Location: United States > Missouri > Grandview
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Kansas City - Grandview 2.5*
Number of rooms: 72
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Also Known As:
Holiday Inn Express Hotel And Suites Kansas City - Grandview
Grandview Holiday Inn

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