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All 2 Grandview hotels

Holiday Inn Express Hotel & Suites Kansas City - Grandview

2.5 of 5 Hotel   |   12801 S 71 Hwy, Grandview, MO 64030
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Ranked #1 of 2 Hotels in Grandview
A recent review
3 of 5 stars reviewed 3 days ago
lovegoodfood899 Lancaster, WI
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59 reviews from our community

Traveler rating
    28
    15
    7
    7
    2
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21
13
3
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lancaster, WI
Top Contributor
55 reviews 55 reviews
29 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband & I stayed here 2 nights with about 20 other friends that we were traveling together with on motorcycles. Rooms were clean but average. Breakfast average. Hotel is not close to anything to walk to as it is right next to freeway. Most workers were very nice, however the lady that checked us in seemed that she was... More

Was this review helpful? Yes
Springfield, Missouri
1 review
5 of 5 stars Reviewed July 28, 2014

What a great surprise! We checked in and welcomed by Vicki, she was very kind and helpful. The room was amazing, and was perfect for my stay. I work for a travel company and part of my job is working directly with the hotels. My co-worker and I decided on Holiday Inn bc of reviews and ratings. When I first... More

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear Travis, Thank you for telling us about your visit with us. We are so glad you chose us for your hotel needs. Thank you for mentioning Vicki. We will be sure to pass this feedback on to her. Thank you for staying with us. We hope to see you again in the future. Sincerely, Holiday Inn Express Hotel &... More

Springfield, Missouri
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 28, 2014

Was greeted by Vicki at the front desk she offered info on eating out and how to get around. The towels were so fluffy and smelled so good!. The king size bed had lots of pillows and was so comfortable I slept without moving. The room smelled so clean when entering I felt very welcome and wish I could have... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear Laura, Thank you for telling us about your stay with us. We are so glad your enjoyed the room. We strive to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope to see you again in the future. Sincerely, Holiday Inn Express Hotel & Suites Kansas City Grandview More

Treasure Island, Florida
1 review
5 of 5 stars Reviewed July 17, 2014

I have stayed at this hotel frequently over the last few years. My husband and I recently stayed for 2 weeks while helping my parents move from their home of 50 years into assisted living. It was a stressful time but made easier by staff at our "home-away-from-home". From cheerful Maria and Hollie (of the 100 watt smile) breakfast was... More

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear elsorensen, Thank you for telling us about your stay. We are so glad that we could accommodate you during this stressful time. We are glad you said we were your home away from home. Thank you for mentioning our staff members Maria, Hollie, Vicenza, and Giovanna. We will be sure to pass this feedback on to them. Thank you... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 8, 2014

I moved away from Kansas City but visit family frequently. The location of this hotel is conveniently near family and provides great access to major highways, which is why we initially chose it. We keep coming back, however, because the accommodations and the staff are always fantastic. We are always greeted warmly and anything we need is provided quickly. The... More

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear Terah,, Thank you for telling us about your stay with us. We are so glad you and your family stayed with us, and that we could accommodate you. We strive to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope to see you again in the future. Sincerely, Holiday Inn... More

Bates city
1 review
5 of 5 stars Reviewed July 2, 2014 via mobile

I stayed there for five days and was immensely pleased in many ways. First of all there was a mistake made with how many days I booked and the management went above and beyond what is expected. They were kind and extremely helpful and I can't say enough about their customer service. Breakfast was great. Pool was really nice and... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear Seetheway80, Thank you for telling us about your extended stay with us. We are so glad that you enjoyed the hotel. Thank you for your review. We hope that you will consider us again in the future. Sincerely, Holiday Inn Express Hotel & Suites Kansas City Grandview More

Joplin, Missouri
Top Contributor
81 reviews 81 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 15, 2014

Althought this hotel is just a frontage road away from Highway 71, it was quiet, clean and conveniently located. We found the hotel to be exceptionally clean, which is a big plus. The staff were helpful, and even the regular breakfast "onlet" tasted better because they were not overcooked. Great choice for southern Kansas City access.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear Guest, Thank you for telling us about your visit with us. We really appreciate your feedback about your stay. Thank you for your comments about the breakfast. We will be sure to pass this feedback on to our staff. We are so glad that you and your family chose us for your hotel needs. Thank you for your time.... More

2 reviews
2 of 5 stars Reviewed May 29, 2014

2 night stay. 1st night wife and I did not sleep as was 2 floors over air conditioning units. Sounded as if diesel idling in room. Ez chair vibrated. Complaining next morning was moved 2 floors higher over same units. Upon complaining again was moved to other side of building where we slept fine. Reading hospitality promise that is posted... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear curt f, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. I have sent you a private message in an effort to obtain some additional detail regarding your stay and be of further assistance. We hope to have the... More

Pittsburgh
Top Contributor
80 reviews 80 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed January 7, 2014

I literally just stayed at this hotel less than 8 months ago, and wow talk about a difference in quality. From the quality of the staff to the rooms to the breakfast, everything has gone down hill & fast. I'm not sure if we maybe had really good luck on our last stay, or really bad luck on this most... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear Youngtegger, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More

Melbourne, Florida
1 review
2 of 5 stars Reviewed December 9, 2013

I used to stay here every week and the staff was very courteous! There was one individual whom always knew which room I wanted and any time she saw me she would light up and make me feel like she really wanted me to be there. Her customer service was above and beyond any I had seen at any hotels... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear Tony, Thank you so much for your review. We appreciate all of your comments and concerns. Thank you for telling us your concerns about the service you received. We are very sorry if you were inconvenienced. We will use this feedback to make the necessary changes to the hotel to make it better for you, and future guests. Thank... More

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Additional Information about Holiday Inn Express Hotel & Suites Kansas City - Grandview

Address: 12801 S 71 Hwy, Grandview, MO 64030
Phone Number:
Location: United States > Missouri > Grandview
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Kansas City - Grandview 2.5*
Number of rooms: 72
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Also Known As:
Holiday Inn Express Hotel And Suites Kansas City - Grandview
Grandview Holiday Inn

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