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Holiday Inn Express Hotel & Suites Kansas City - Grandview

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12801 S 71 Hwy, Grandview, MO 64030
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Holiday Inn Express Hotel & Suites Kansas City - Grandview
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Holiday Inn Express Hotel & Suites Kansas City - Grandview
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67 reviews from our community

Traveler rating
    32
    18
    7
    8
    2
See reviews for
23
16
4
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 9, 2015

My family of three stayed at this hotel from late Friday night to early Monday morning and left as satisfied customers! We thought we booked our room with two queens but actually it was one king and that was totally our mistake. We have a four year old and requested a roll away bed and were told that non were... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear TzsGirl, Thank you for telling us about your visit with us. We are so glad you enjoyed the hotel. Thank you for all of your comments and concerns about the hotel. We strive to provide a clean, safe, and comfortable place to stay. Thank you for staying with us. We hope that you will consider us again in the... More 

Junction City, Kansas
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 24, 2014

Great service and friendly staff. The room was cozy and clean. Did not use the pool, but we had a hot tub room and the tub was clean as well. Morning check out was easy. Would stay again and recommend to all!

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Joplin
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 24, 2014

This hotel is located just past the access road to highway 49/71 in Grandview, Missouri. The entrance is the road just past the access road and unless you are careful you may use the access road instead and find yourself back on the highway. Once you use the correct road and once you exit you have it figured out. The... More 

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Hesston, Kansas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 16, 2014

Stayed there the night before a half-marathon. Was told would not extend checkout time even to noon. Inflexible with 11 a.m. checkout. Race started late -- I'm slow -- did get out by 11:30. Clerks at desk were almost apologetic, so must be a management decision. Extremely rare not to have extended checkout for racers. Also paid an extra $10... More 

Was this review helpful? Yes 2
Kia E, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

I am very sorry to hear that we fell below your Expectations. I Truly Apologize for the issues with the late check. We try our best to make sure that every guest is happy when they leave the hotel and we failed you at that. We try to honor everyones request as best as we can. I hope that you... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 25, 2014

We came into Grandview after 1 in the morning. We meant to come in earlier, so to have a great front desk guy help out a couple of weary travelers was wonderful! The area was very quiet, considering The hotel is near a fairly busy I-49. The room was clean, the bed was like sleeping on a cloud, and the... More 

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Chris H, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Thank you very much for informing us on what a difference one of our employee's made on your stay. I am happy to say that he is a great employee, and we are very lucky to have him on our team. I'm Sorry that you had such a short trip and was not able to enjoy more of the hotel.... More 

Seal Beach, California
Top Contributor
132 reviews 132 reviews
40 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 1, 2014

Overall a good experience. Staff got us a quiet room in the rear, off of the expressway. Our grandkids appreciated the inside pool. The complimentary breakfast was OK: the best prepackaged food available. Those attending IHOP functions will find a special discount rate.

Was this review helpful? Yes
Kia E, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Thank you for taking the time to write a review for our hotel. We enjoyed having you stay with us. We look forward to serving you in the future. Thanks, Chris More 

Chicago, Illinois
Contributor
16 reviews 16 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 30, 2014

Pros 1. Geavonna and Jessie were simply the best CSR's with their freindly smile and eagerness to help. 2. Clean rooms 3. Simple easy FREE parking 4. 15 min from Arrowhead/Kauffman Stadium 5. Great A/C 6. Great tasting fresh OJ from breakfast bar 7. Comfy high beds with cable television Cons 1. None P.S. Didn't try the Gym, Pool, Spa... More 

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Kia E, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Thanks for taking the time to tell us about your stay. Thank you very much for mentioning two of our very important employees. I'm very glad that these two people had a huge impact with your stay. We will recognize these employees for the great job they did. Thank you very much for staying with us and look forward to... More 

St. Louis USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 29, 2014

Our stay @ the Holiday Inn Express in Grandview was very good. Service was great . Starbuck's was very good. I will be back again, soon.It was very easy access and plenty of FREE parking. Some hotels will rip you off on the parking. Front desk was very helpful with all of our questions and gave us some really good... More 

Was this review helpful? Yes
Kia E, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Thank you very much on letting us know how we preformed during your stay. We are glad you had a great visit with us. We look forward to serving you in the future. If we can be further assistance to you please let us know. Thanks, Chris More 

Lancaster, WI
Top Contributor
65 reviews 65 reviews
36 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 19, 2014

My husband & I stayed here 2 nights with about 20 other friends that we were traveling together with on motorcycles. Rooms were clean but average. Breakfast average. Hotel is not close to anything to walk to as it is right next to freeway. Most workers were very nice, however the lady that checked us in seemed that she was... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear lovegoodfood899, Thank you for taking the time to share your comments online. I am glad that you found our rooms to be clean and the breakfast served suited your needs. However, I regret to see that you had a below par check-in experience. Your feedback will be addressed with the appropriate parties to consider for improvements needed in what... More 

Springfield, Missouri
1 review
5 of 5 stars Reviewed July 28, 2014

What a great surprise! We checked in and welcomed by Vicki, she was very kind and helpful. The room was amazing, and was perfect for my stay. I work for a travel company and part of my job is working directly with the hotels. My co-worker and I decided on Holiday Inn bc of reviews and ratings. When I first... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this review

Dear Travis, Thank you for telling us about your visit with us. We are so glad you chose us for your hotel needs. Thank you for mentioning Vicki. We will be sure to pass this feedback on to her. Thank you for staying with us. We hope to see you again in the future. Sincerely, Holiday Inn Express Hotel &... More 

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