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IHG Army Hotels on Fort Leonard Wood

P.O.Box 897, Fort Leonard Wood, MO 65473
IHG Army Hotels on Fort Leonard Wood
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20 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Granite Falls, North Carolina
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Let me begin by emphasizing that Sturgis Heights is an IHG Army Hotel on an army base. We stayed two nights during my nephew's Family Day and Graduation in June. Staying on base was very convenient, safe, quiet, and affordable. Navigating the base was somewhat a challenge and we had to call for help. Just remember, this IS an arm... More 

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susan s, General Manager at IHG Army Hotels on Fort Leonard Wood, responded to this review

On behalf of the IHG Army Lodging Fort Leonard Wood, I would personally like to thank you for your kind words regarding your recent service experience with us. I always relish the opportunity to share appreciative comments from our guest with those providing the service that exceeds our guest expectations. We are very proud and honored to serve the many... More 

San Diego, California
Level Contributor
4 reviews
1 of 5 stars Reviewed 4 weeks ago

I stayed on post thinking it would be convenient, HUGE MISTAKE! I will never stay here again. The bathroom had mold in it. The toiletries were not restocked, meaning I had to ration the remaining supplies especially over the weekend when the room was not serviced. The Free Wifi was either not functioning or was too slow to check email... More 

Was this review helpful? Yes
susan s, General Manager at IHG Army Hotels on Fort Leonard Wood, responded to this review

Thank you very much for your feedback regarding your recent service experience. However, I was very disappointed to learn that your experience with our Lodging Facility was not a pleasant one. I regret we were not able to address these issues while you were an in house guest. Let me assure you this type of service certainly falls below the... More 

Travelers are raving about these Fort Leonard Wood hotels

Sackets Harbor, New York
2 reviews
1 of 5 stars Reviewed May 5, 2015

The front desk staff is inconsiderate and extremely rude, whether in person or via telephone. When they do take the time to answer your questions they provide incorrect information. Since staying here I have not had hot water on 3 occasions. It truly upsets me that as a military member I am forced to stay here. It is almost as... More 

Was this review helpful? Yes
susan s, General Manager at IHG Army Hotels on Fort Leonard Wood, responded to this review

Thank you very much for your feedback regarding your recent service experience. I would first like to on behalf of IHG Army Hotels to extend our sincerest regrets that the service our Front Desk staff provided failed to meet your expectations. Let me assure you this type of service certainly falls below the professional expectations we have of those charged... More 

Wheaton, Illinois
Level Contributor
130 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 14, 2015

A family member is stationed at Fort Leonard Wood and recently got us rooms in Morelli Heights during a family reunion weekend. I think these rooms are also used when students come for training on base. The woman that checked us in was VERY welcoming and helpful. The room was very comfortable and large. Had small kitchenette with microwave, apartment-size... More 

Was this review helpful? Yes
susan s, General Manager at IHG Army Hotels on Fort Leonard Wood, responded to this review

Thank you very much for your feedback regarding your recent service experience. I always relish the ooprtunity to share appreciative comments from our guest with those providing the service that exceeds our guest expectaions. I will share your comments with the our team members. Again, thank you for sharing your experience with us and we look forward to servicing your... More 

Conover, North Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 27, 2015

Rooms are in need of major repairs and people are so unhelpful you might as well talk to the wall. The older lady in the left hand corner avoid her she's a hateful lady. I will stop spending my money here

Was this review helpful? Yes
susan s, General Manager at IHG Army Hotels on Fort Leonard Wood, responded to this review

Thank you very much for your feedback regarding your recent service experience. However, I was very disappointed to learn that your experience with our Lodging Facility as not a pleasant one. Let me assure you this type of service certainly falls below the professional expectations we have of those charged with representing the face of our Army Lodging Facility. I... More 

Cromwell, Connecticut
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 25, 2015

I was ordered to stay on post (I haven't stayed on post at FLW since 2007) and was very apprehensive. What a pleasant surprise Foster Lodge was! Between the size of the room, decent wifi (not super fast, but acceptable), and two TV's I was happy. Add the bath robe, stocked fridge and gift bag waiting in the room for... More 

Was this review helpful? Yes 1
susan s, General Manager at IHG Army Hotels on Fort Leonard Wood, responded to this review

Thank you very much for your feedback regarding your recent service experience. We are glad that we were able to meet your expectations. We take pride in the service we provide to our guest. Again I would like to thank you for sharing your comments with us. More 

Homestead, Florida
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 7, 2015

The hotel is very home feeling. The rooms feel like converted dorms/ barracks but in a good way. They aren't huge but they are extremely functional and practical. I travel and visit with our kids and it's nice that there is a comfortable space for them to hang out in that is seperate from the room.

Was this review helpful? Yes 1
susan s, General Manager at IHG Army Hotels on Fort Leonard Wood, responded to this review

Thank you very much for your feedback regarding your recent stay at our IHG Army Hotel. We are very proud and honored to serve the many heroes and their families who serve this great country. We continue to strive to deliver exceptional facilities for all our guest at a value that will greatly improve the experience of on-posts stays. Again... More 

Fort Leonard Wood, Missouri
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 18, 2015

This hotel is average at best. I stayed in Morelli Heights which is basically housing for single soldiers attending schools at the base. The soldiers are in and out and all around. I imagine its inconvenient for them as well, people dragging suitcases and constantly in and out. The rooms were kept clean but are getting dated. The biggest problem... More 

Was this review helpful? Yes
susan s, General Manager at IHG Army Hotels on Fort Leonard Wood, responded to this review

Thank you very much for your feedback regarding your recent service experience. However, I was very disappointed to learn that your experience with our Lodging Facility was not a pleasant one. IHG became involved with the PAL (Privatization of Army Lodging) for the concerns you share in your comments. The Army decided that maintaining, operating and owning lodging facilities was... More 

Alexandria, Virginia
Level Contributor
351 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
2 of 5 stars Reviewed February 14, 2015

Originally we planned to stay on Ft. Leonard Wood for five nights for work. We were given rooms at the Morelli Heights apartments. They are really Bachelor Officer Quarters operated by IHG. There are bunch of junior officers staying here for training. It gives a distinctive dorm-like feeling. When I entered the hallway there was a certain "locker room" like... More 

Was this review helpful? Yes
susan s, General Manager at IHG Army Hotels on Fort Leonard Wood, responded to this review

Thank you very much for your feedback regarding your recent service experience. However, I was very disappointed to learn that our experience with our Lodging Facility as not a pleasant one. I regret we were not able to address these issues while you were an in house guest. IHG became in involved with the PAL (Privatization of Army Lodging) for... More 

Wayland, Kentucky
1 review
4 of 5 stars Reviewed December 3, 2014

We stayed in Morelli Heights overnight for graduation. First time staying @ an army base wasn't sure what to expect. Received "Holiday Discount" so the rooms was less than 1/2 the original price! The rooms did show signs of use but were very clean. Living room with ceiling fan, couch, recliner and hide-a-bed in the couch. Kitchen with stove, refrigerator,... More 

Was this review helpful? Yes
susan s, General Manager at IHG Army Hotels on Fort Leonard Wood, responded to this review

Thank you for taking the time to write a review regarding your stay with us. We are pleased to read you found our rooms to be clean and comfortable. We hope to see you and your family in the near future. More 

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