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Lexington Inn Shalimar Plaza & Conference Center

3.0 of 5
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1200 West Gannon Drive, Festus, MO 63028 (Formerly Best Western)
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Lexington Inn Shalimar Plaza & Conference Center
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125 Reviews from our TripAdvisor Community

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Festus, Missouri
Level Contributor
105 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for New Years. They had a party with a band and food. Rooms are actually very nice and beds were extremely comfortable. Pool and the entire property was very clean. We will stay here again.

Helpful?
Thank Shinglman
Iowa City, Iowa
2 reviews
4 of 5 stars Reviewed December 1, 2015

Great staff. Couldn't do enough for you. Hotel is dated and could use a little TLC. Had a double room, clean, roomy, and comfortable beds\pillows. Breakfast was ok, I was there for 3 days and it was the same thing, but it was free so I shouldn't complain. Didn't get to the pool this time, but I did see it... More 

Helpful?
Thank connie s
Lexington_Inn, Front Office Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

Thank you for your feedback Connie. We are happy you choose the Lexington Inn while you visit family. Hope to see you again soon. More 

MO
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 31, 2015

Had an emergency and needed a room in town. Checked the other 4 chains including Drury which used to be smoking but not anymore. Lexington provides a choice, smoking or non smoking which in my opinion is the way it should be. Now, the hotel is dated and could use a remodel BUT I had two rooms and they were... More 

Helpful?
Thank helloMo
Lexington_Inn, Front Office Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

Thank you for your feedback. We are glad we could accommodate your needs. Hope to see you back again soon. More 

Sonoma, California
1 review
4 of 5 stars Reviewed October 20, 2015

Clean, welcoming rooms. We had two queen beds, each with three pillows - which was great. In room coffee can be brewed, all channel T.V., a fridge, a microwave, a hair dryer, clothes iron and ample space -- not much more one could ask for. The friendly staff bent over backwards and responded immediately to any of our needs or... More 

Helpful?
Thank JackLindaa
Lexington_Inn, Front Office Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

Thank you Amy for your positive feedback. We hope to see you back again soon! More 

Level Contributor
5 reviews
4 of 5 stars Reviewed September 30, 2015 via mobile

This hotel is only 30 min from St. Louis right off I55. The rooms are clean, staff friendly and responsive. Breakfast not too shabby either. It's not the Taj Majal but for the price you can't beat it. Beds are high quality. Plenty of sits down or fast food nearby. Not as nice as Drury but cheaper though. Breakfast better... More 

Helpful?
Thank Amy W
Lexington_Inn, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

Thank you for sharing your positive thoughts, We hope to see you soon. :-) More 

Martinsville, IL
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 23, 2015

On Sept. 11-13 my 2 daughters(one whom is paralyzed and in a wheelchair) and my mom came to Festus, Mo for my nieces wedding. Several weeks before I called ahead and made reservations at this hotel and asked for them if they actually had a room that was not only handicap accessible but also wheelchair accessible(because you see they are... More 

Helpful?
Thank MommaTeri
Lexington_Inn, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

Thank you for the kind words. Safety is very important to us. We are happy everyone was safe and there were no injuries. The fire was very scary for all of us but once the staff new what was happening they quickly took action to make sure everyone was safe and taken care of. we are very proud of the... More 

Sikeston, Missouri
2 reviews
5 of 5 stars Reviewed August 17, 2015

Something happened to our online reservations for the week-end we were to meet family and attend World of Outlaw Sprint Cup races. Contacted Alecia immediately upon learning of the reservation problem(approx. 2 weeks prior to arrival).......she went right to work on the problem and contacted me once she had problem fixed and had our 2 rooms reserved for us just... More 

Helpful?
Thank Vick S
Lexington_Inn, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

Thank you so much for your positive review. I'm happy to hear Alesia was able to resolve all of the issues in a timely and professional manner and were happy to hear you had a great stay. Thank you again and we hope to see you soon :-) More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed July 25, 2015

We had a large group (16 rooms) stay here for a wedding. The staff was great. They let us use breakfast room in the evening to gather. My 80 year old mother couldn't remember how to get to the breakfast room early on Sun morning (she was the first one up), she called the front desk and one of the... More 

Helpful?
Thank Mary g
Lexington_Inn, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

The Hotel Staff is happy to hear you had an EXCELLENT stay. Thank you so much for your positive feedback. We hope to see you again soon!! :-) More 

Boonville, Missouri
1 review
2 of 5 stars Reviewed July 19, 2015

Checked in July 17 and the lady checking me in waved me over to her side of the counter instead of speaking to me probably because she was sucking on a straw with a huge soda, the next day at checkout I had to wait on her while she made no less than 3 trips to the breakfast area. Also... More 

Helpful?
Thank Bill W
Lexington_Inn, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

Thank you so much for taking time and leaving us this review. I would like to apologize for failing to meet your expectations. I have sent this review to the proper people to get these issues fixed as soon as possible. I do hope you come back to give us a second chance. More 

Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed July 18, 2015 via mobile

Review of improvements to the hotel Arrival day June 16 to 18 2015 1)carpet was not clean 2)room door was damaged insurance 3)shower focet was leaking 4)remote control did not work 5)change price 6)change rate price at check out It was pleasurable

Helpful?
Thank Brenda R
Lexington_Inn, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

Thank you for your feedback, It is appreciated. Immediately after receiving this review we have had the carpets cleaned and the door and bathroom faucet fixed. We hope to see you soon :-) More 

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