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Lexington Inn Shalimar Plaza & Conference Center

3.0 of 5
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1200 West Gannon Drive, Festus, MO 63028 (Formerly Best Western)
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1 room 1 guest
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Lexington Inn Shalimar Plaza & Conference Center
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119 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Sikeston, Missouri
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Something happened to our online reservations for the week-end we were to meet family and attend World of Outlaw Sprint Cup races. Contacted Alecia immediately upon learning of the reservation problem(approx. 2 weeks prior to arrival).......she went right to work on the problem and contacted me once she had problem fixed and had our 2 rooms reserved for us just... More 

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Lexington_Inn, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

Thank you so much for your positive review. I'm happy to hear Alesia was able to resolve all of the issues in a timely and professional manner and were happy to hear you had a great stay. Thank you again and we hope to see you soon :-) More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed July 25, 2015

We had a large group (16 rooms) stay here for a wedding. The staff was great. They let us use breakfast room in the evening to gather. My 80 year old mother couldn't remember how to get to the breakfast room early on Sun morning (she was the first one up), she called the front desk and one of the... More 

Was this review helpful? Yes
Lexington_Inn, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

The Hotel Staff is happy to hear you had an EXCELLENT stay. Thank you so much for your positive feedback. We hope to see you again soon!! :-) More 

Boonville, Missouri
1 review
2 of 5 stars Reviewed July 19, 2015

Checked in July 17 and the lady checking me in waved me over to her side of the counter instead of speaking to me probably because she was sucking on a straw with a huge soda, the next day at checkout I had to wait on her while she made no less than 3 trips to the breakfast area. Also... More 

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Lexington_Inn, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

Thank you so much for taking time and leaving us this review. I would like to apologize for failing to meet your expectations. I have sent this review to the proper people to get these issues fixed as soon as possible. I do hope you come back to give us a second chance. More 

Travelers are raving about these Festus hotels

Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed July 18, 2015

Review of improvements to the hotel Arrival day June 16 to 18 2015 1)carpet was not clean 2)room door was damaged insurance 3)shower focet was leaking 4)remote control did not work 5)change price 6)change rate price at check out It was pleasurable

Was this review helpful? Yes
Lexington_Inn, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

Thank you for your feedback, It is appreciated. Immediately after receiving this review we have had the carpets cleaned and the door and bathroom faucet fixed. We hope to see you soon :-) More 

Trufant, Michigan, United States
Level Contributor
195 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed July 1, 2015

Stayed here on business and it is a very nice well maintained property. The staff were all very friendly and the room was clean and modern. The free wi-fi worked awesome which is unusual for a hotel. I enjoyed the free breakfast which had a good selection of hot and cold items. This is a very good value for the... More 

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Lexington_Inn, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

Thank you so much for giving us good feedback. We utilize all feedback we receive as coaching opportunities. We will use this feedback as encouragement, To keep the staff working hard and letting them know that it is noticed and appreciated. More 

Union, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 14, 2015

I did a Saturday/ Sunday Motorcycle Class at Surdyke's Motorsports June 13 and 14th and stayed here Saturday night. The first thing I noticed upon getting into my room was the lack of a shower curtain in the bathroom. I don't know about you, but to me that is something that is needed dearly? Maybe they wanted me to see... More 

Was this review helpful? Yes 2
Lexington_Inn, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

Thank you for providing us information on your recent stay. I do want to apologize about the lack of a shower curtain in your room. I agree this is completely unacceptable. The Housekeeping team cleans the rooms and does a good job, However on occasion they do miss an item or two. That is where the head of the housekeeping... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed April 19, 2015

We checked in on April 17th 2015.. Our room was on the 4th floor. As soon as we stepped of the elevator the smell of marijuana was so intense it took our breath away. We actually ran to our room with our shirts over our faces. My son was struggling to breath. We get to our room and couldn't believe... More 

Was this review helpful? Yes 4
Lexington_Inn, Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review

The staff at the Lexington Inn apologizes for the bad experience you had here. Unfortunately all of our smoking rooms are on the same floor. When the front desk staff moves a guest from one smoking room to another smoking room will still be close by and on the same floor. We will be re-training all of our staff on... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 18, 2015 via mobile

We arrived Friday April 17th and checked in to a smoking room on the 4th floor. As soon as we got off the elevator the smell of marijuana was so intense it took our breath away. We ran to our room to realize the smell was in there as well. We looked at our payment receipt and noticed they over... More 

Was this review helpful? Yes 3
Fenton, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 15, 2015

Stayed two nights..our keys would not worked..three different sets...fought it for two days....they did not even clean our room inbetween days..nice people but horrible customer service..will never give them my business again!!

Was this review helpful? Yes 2
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 3, 2015 via mobile

Decent service rooms are very well kept.stayed here several times and will many more. Floor plan is a little complicated but stay has encouraged me to figure it out. Plenty of restaurants within walking distance. Easily accessible from highway. Rooms are safe and secure too.i would recommend to anyone.

Was this review helpful? Yes 1
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