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All 4 Festus hotels

BEST WESTERN Shalimar Plaza Hotel & Conference Center

2.5 of 5 Hotel   |   1200 West Gannon Drive, Festus, MO 63028
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67%
Ranked #3 of 4 hotels in Festus
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
TriggFamily Rapid City, South Dakota
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  • Reviews (89)
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89 people have reviewed this hotel

Traveler rating
    42
    18
    16
    9
    4
See reviews for
38
25
4
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Rapid City, South Dakota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Best Western in Festus as a meeting place for family members. We ended up with a total of 3 rooms, 8 adults and 2 kids over 2 nights. Check-in was at 3, and they were ready for us. Got all 3 rooms on the same floor close to each other. Service was very nice every time... More

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Oakdale, United States
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We were only there for one night, however the staff made us feel very welcome and respected. It had the biggest refrigerator of any place we stayed. The hotel was easy to find and access was good. The pool was very nice also.

Review collected in partnership with Best Western

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Kingdom City, United States
1 review
5 of 5 stars Reviewed 1 week ago

My grandson Said "This hotel looks a little rich"Was a nice hotel reasonable price. Pool was cold but everything else was really clean and comfortable .Near a lot of places to eat .Breakfast was nice. The lady In charge of breakfast kept it well stocked and was very friendly.

Review collected in partnership with Best Western

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GoIrish1996, General Manager at BEST WESTERN Shalimar Plaza Hotel & Conference Center, responded to this review

Good Afternoon Mary: I sincerely apologize for the inconveniences during your stay at the Best Western/Shalimar Plaza in Festus, MO. I am working on training all staff members in proper ways to handle guest issues and it sounds like this could be an excellent training opportunity. I believe the outside doors that you mentioned were malfunctioning due to the batteries... More

Chicago, United States
1 review
2 of 5 stars Reviewed 1 week ago

This hotel would do well to train their staff on customer service. Unfortunately, I had to report a few problems, and the staff handled it very poorly. If you are looking for a nice relaxing stay at a hotel, this is not the place. Broken door entrances (so you have to go all the way back to the front of... More

Review collected in partnership with Best Western

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GoIrish1996, General Manager at BEST WESTERN Shalimar Plaza Hotel & Conference Center, responded to this review

Good Afternoon Mary: I sincerely apologize for the inconveniences during your stay at the Best Western/Shalimar Plaza in Festus, MO. I am working on training all staff members in proper ways to handle guest issues and it sounds like this could be an excellent training opportunity. I believe the outside doors that you mentioned were malfunctioning due to the batteries... More

Festus, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Will not ever stay here again. They charge your card for things you don't use and/or if you pay cash. The dead bolts are broken and the elevator did not work. I have a bad back and they could not accommodate for that. Breakfast was a disaster.

Review collected in partnership with Best Western

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GoIrish1996, General Manager at BEST WESTERN Shalimar Plaza Hotel & Conference Center, responded to this review

Good Afternoon Marla: I apologize again for the issues that occurred during your stay and want to personally reach out to you to offer resolutions. I know that you dealt directly with me during part of your stay and want to do everything in my ability to earn your business again. I hope that you will contact me as soon... More

Newry, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed here one night. Wouldn't be queuing up to go back. Air conditioning was as noisy as a tractor, wi fi practically non existent. We checked in with a pre paid voucher and staff were very friendly then, however upon checking out, the receptionist who was new did not understood the pre paid voucher system. The general manager was sent... More

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GoIrish1996, General Manager at BEST WESTERN Shalimar Plaza Hotel & Conference Center, responded to this review

Thank you for your review JerBu: The staff and I are working on replacing or repairing some HVAC units in sleeping rooms and know it can be frustrating to be awakened by a noisy air conditioner. I sincerely apologize for the noise that was coming from the unit. I was the person that handled your voucher at check out and... More

gainesville, fl.
Top Contributor
70 reviews 70 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a BEAUTIFUL property, rich in amenities above and beyond most Wyndham properties, and very conveniently located in a pretty little town worth exploring. The breakfast was very good, the beds were Wyndham quality comfortable, the staff was friendly and professionally dressed, the parking lot was well-lit.... BUT, the night clerk was on the phone....twice....when I checked in and... More

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GoIrish1996, General Manager at BEST WESTERN Shalimar Plaza Hotel & Conference Center, responded to this review

Dear Obilon-Kanobe: Thank you for your kind comments regarding the breakfast attendant and the housekeeping staff at the hotel. I have passed your comments on to the staff and all were very excited to hear the positive comments. I apologize about the door not being locked on the south side of the building. That issue has since been fixed and... More

Senior Contributor
41 reviews 41 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 days on short business trip. Next to the intestate but very quiet. Room very comfortable with fridge and microwave. Staff very helpful when I had to have UPS deliver before my arrival. It was waiting for me at the desk when I checked in. Definitely will stay here again.

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GoIrish1996, General Manager at BEST WESTERN Shalimar Plaza Hotel & Conference Center, responded to this review

Dear jdp523: Again, thank you for staying at the Best Western/Shalimar Plaza in Festus, MO. It was a pleasure to serve you during your stay and look forward to having you stay again. I have shared your positive comments with the staff and we are all very excited to hear the positive comments. Thank you again for staying and you... More

Assumption,Illinios
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for one night on 4th of July weekend. there was some confusion about reservation when we checked in and I thought they were never going to get us checked in. It took way to long. At least 30 minutes. It was busy at the time wedding reception going on and they needed some more people at desk nobody's... More

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Fayetteville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2014

One of the nicest hotels I've experienced. The facilities were excellent and the room had many special touches that you find at expensive hotels. Very nicely decorated and the amneities were great. It was easily accessible from the interstate and easy to find at night in the rain.

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN Shalimar Plaza Hotel & Conference Center

Address: 1200 West Gannon Drive, Festus, MO 63028
Phone Number:
Location: United States > Missouri > Festus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Shalimar Plaza Hotel & Conference Center 2.5*
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Also Known As:
Holiday Inn Festus
Festus Holiday Inn

12 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Best Western Shalimar Plaza Hotel The Areas Premium Hotel Hotel. Located Just Minutes From St. Louis And The Areas Most Popular Attractions. We Feature Free Wi/Fi Cable TV, 32 Inch Flat Panels,Indoor Pool, Irons,Ironing Boards, Microwave, Refrigerator, Coffeemaker, hairdryer, Fitness Room, Hot Breakfast Buffet, Meeting Rooms And Banquet Facilities. ... more   less 
Number of rooms
134

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