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Holiday Inn Express Hotel & Suites Festus - South St. Louis

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1802 Gamel Cemetery Road, Festus, MO 63028
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Holiday Inn Express Hotel & Suites Festus - South St. Louis
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Holiday Inn Express Hotel & Suites Festus - South St. Louis
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81 Reviews from our TripAdvisor Community

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Traveler rating
    55
    18
    6
    1
    1
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33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Hillsboro, Missouri
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in 2 adjoining suites on upper floor with extended family. Perfect for our needs. Clean room, very comfortable bed and pillows. Friendly staff. The children loved the pool. We enjoyed the quiet room and proximity to St. Louis. It's about a 30 minute commute up hwy 55 to the Arch downtown St. Louis.

Was this review helpful? Yes
StayRealext175, Front Office Manager at Holiday Inn Express Hotel & Suites Festus - South St. Louis, responded to this review

We are overjoyed we could accommodate all of your family. We strive to help our guests stay as comfortably as possible. Hope to see you again! :) More 

Atlanta, Georgia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room was clean and well equipped. We were upgraded to a king suite which was nice. It was an easy check in and check out. Breakfast had a wide assortment of about everything you could want for breakfast. Seating was a little tight but we managed.

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Saint Paul, Minnesota
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 28, 2015

Stopped here late at night during a road trip. Have stayed before in similar circumstances en route to the in-laws and remember being surprised by the upscale finishes/contemporary design. Front desk service wasn't particularly friendly, at check in or check out, but got the job done. Room was comfortable. Complimentary breakfast was disappointing. Coffee was luke warm, cereal was stale.

Was this review helpful? Yes
StayRealext175, General Manager at Holiday Inn Express Hotel & Suites Festus - South St. Louis, responded to this review

I'm so sorry to hear you were less than satisfied. I'm very concerned about lack of service my front desk staff delivered. Normally guests love our breakfast. Please know I will address both these issues. My hope is we will be given another opportunity to shine. Safe travels. More 

Chicago, Illinois
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed June 25, 2015

So glad we stayed here. Desk clerk was so friendly and helpful. Beds were very comfortable. Choose your pillow from soft or firm, marked on the pillow. Hannah, the breakfast attendant was wonderful. She was so sweet and kind. Definitely two thumbs up. Great place to stay!!! 😀

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Atlantic Beach, Florida
1 review
4 of 5 stars Reviewed June 18, 2015

After several so-so hotels on this trip, HI Express was a nice change. Updated, clean rooms and state of art door locks ( just wave card in front ). Breakfast buffet was great and so was attendant, Hannah. She was so helpful and gave us great directions to get back on interstate. Only down side were the lamps in the... More 

Was this review helpful? Yes
StayRealext175, General Manager at Holiday Inn Express Hotel & Suites Festus - South St. Louis, responded to this review

We're happy our hotel was a nice change! Hannah is new to our Team and we love her too! I'm sorry about your lamp, we will have maintenance replace with another. Thank you for taking the time! More 

1 review
5 of 5 stars Reviewed June 1, 2015

My husband and I could not have picked a better hotel for our weekend trip! It's by far the best hotel experience we've had in the St. Louis area. The hotel staff was friendly, helpful, and nice. When we walked in the lobby area, it smelled pleasant and was immaculate. Our room/linens smelled great too! The breakfast was awesome, and... More 

Was this review helpful? Yes
StayRealext175, General Manager at Holiday Inn Express Hotel & Suites Festus - South St. Louis, responded to this review

What a great review, Thank you so much! I think our staff is great too and they love our hotel and our guests! See you next time!! More 

Hammond, Louisiana
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 30, 2015

Really clean and beatiful hotel. Looks brand new but I know it was open 2 years ago. Beautiful bathroom facilities. Very large and spacious breakfast area. Only problem is it needs more 4 top tables. Only had 1 and no 2 tops close enough to be pulled together. Area looks great but is not functional for 3 or 4 people.

Was this review helpful? Yes
StayRealext175, General Manager at Holiday Inn Express Hotel & Suites Festus - South St. Louis, responded to this review

Thank you for taking the time to review us. We actually have been open 5 years! So happy we look much newer, the staff takes much pride in our hotel and it shows. I will bring your suggestions about the breakfast seating to ownership. Thank you. More 

Franklin, Wisconsin
Level Contributor
59 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed May 23, 2015

We have stayed here several times - twice on this recent trip. I wanted to review again so I could describe how great is the concern for customers here. We watched on radar a horrible storm approaching the St. Louis/Festus area and decided to leave. It was before 6am- an hour till breakfast is served on Sundays. When the desk... More 

Was this review helpful? Yes 1
StayRealext175, General Manager at Holiday Inn Express Hotel & Suites Festus - South St. Louis, responded to this review

Her name is Donna! I will recognize her for the superior service she gave. Thank you so much for taking the time to give us another great review!! See you next time! More 

Shawnee, Kansas
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 19, 2015

Holiday Inn Express has become my go-to hotel for most business and personal stays. The HIE in Festus is no exception. The rooms are nice and well kept. They don't smell at all (huge plus in my book) and the bathrooms are clean and bright. Their breakfast room is spacious and well lit, and the food is typically fresh. I'm... More 

Was this review helpful? Yes
StayRealext175, General Manager at Holiday Inn Express Hotel & Suites Festus - South St. Louis, responded to this review

Thank you for the wonderful review and it's good to know that you can count on us to be consistent with the brand! I love our cinnamon rolls too! Smelling them all morning is a killer. See you next time! More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 27, 2015

After a long drive to Festus MO it was very nice to be greeted with a smile and a person who seemed genuinely interested in my easy transition to a room. The rooms are nice and quiet and the beds were comfortable. The high speed internet was just that without the hassle of getting on-line. The instructions were well laid... More 

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