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Courtyard by Marriott Airport / Earth City

3.0 of 5
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3101 Rider Trail South, Earth City, MO 63045
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Courtyard by Marriott Airport / Earth City
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Ranked #4 of 5 Hotels in Earth City
A recent review
5 of 5 stars Reviewed September 21, 2014
yminkc Kansas City, MO
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73 reviews from our community

Traveler rating
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    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Courtyard by Marriott Airport / Earth City
See the most recent reviews
Kansas City, MO
Top Contributor
57 reviews 57 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 21, 2014

This hotel is your typical, nicely appointed Courtyard By Marriott Property. The lobby has been recently updated and there is a large area to watch a 50 inch TV in the lobby. The hotel has a Jacuzzi and indoor pool. Both are very nice and well maintained. There is no free breakfast but I only paid $89 plus tax for... More 

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Top Contributor
77 reviews 77 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 7, 2014

First I'd like to say we chose this property as it was close to the airport but not so close we were awakened by planes overhead. However, request a room NOT facing the interstate. Traffic could be heard all night. Otherwise, our room was clean, bed very comfortable, and nicely appointed for the $100 we paid essentially to sleep as... More 

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Watertown, New York
Contributor
19 reviews 19 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 5, 2014

We stayed here as a choice on a cross country trip. It was OK…nothing great. Not the worst in cleanliness but would never say that it was clean as it should be. I am a little particular about cleanliness and this had hairs in the tub and bathroom floor. There also was a stench in the room and halls.

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Kristy H, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you for taking the time to provide feedback on your recent stay at the Earth City Courtyard. Everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to address the cleanliness issues in your guestroom bathroom to avoid such problems in the future. Once again, please... More 

Olathe, Kansas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 10, 2014

I travel alot for a living, and generally stay at Marriott or Hilton properties since I always get clean, quality rooms, with staff that are trained in the hospitality business. That is why I selected the courtyard marriott by the st louis airport when a business meeting took me nearby. What a shock this dump was. Very nice lobby, spacious... More 

Was this review helpful? Yes 2
Nathan W, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you very much for your feedback. I definitely apologize about your experience at our hotel. I wanted to let you know we are currently in the last couple weeks of our bathroom renovations and then we will be completing our full guestroom and hallway renovation at the end of the year. I hope you will give us a second... More 

Los Angeles, California
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 19, 2014

Stayed here as part of a drive from NJ to California. Got a good deal on Orbitz and love the Courtyard brand everywhere else we've stayed. The location was good but not a lot of great food choices in the area. After an 18 hour drive, really just wanted a clean place to crash for the night and this worked... More 

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Kristy H, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you for taking the time to provide feedback on your recent stay with us. We are in the middle of renovating our bathrooms in our rooms. The rooms themselves will be renovated starting this fall/winter. We were glad to provide you a quiet place to sleep. Hope you had a good drive for the remainder of your trip. Sincerely,... More 

Colorado
Contributor
17 reviews 17 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 17, 2014

Room 253...stay away from that room and apparently a number of others. Toilet bowl: The between-flush level is so high that any use will result in wet hands; males get other parts dunked. The immediate solution for the surprised user is to create some "stand-off distance" between the seat and user's bottom. Good luck! The reception desk's response to a... More 

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Nathan W, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you very much for taking the time to give feedback about your stay. I sincerely apologize about the inconvenience of the hardware in your bathroom and the way your concerns were handled with our front desk staff. I passed this information along to our Chief Engineer so he can identify the source of the problem and get any toilets... More 

Laguna Niguel, California
Top Contributor
113 reviews 113 reviews
46 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 5, 2014

While the lobby has been updated to match the new Courtyard Layout, the rest of the property is long in the tooth. I stayed here a couple of years ago and the rooms have not improved which is disappointing. I would highly recommend asking for rooms facing away from the highway, because if you don't, I guarantee you a tough... More 

Was this review helpful? Yes 2
Kristy H, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you for taking the time to provide feedback on Trip Advisor. We are always looking for feedback on how we can improve for our guests. We are currently working very closely with Marriott and the owners to get our rooms renovated in 2014. I do apologize you were unable to get a good night sleep. SIncerely, Kristy Hess, Operations... More 

Fishers, Indiana
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 19, 2014

My family of four stayed here last summer, just for one night, for a very quick trip into town to see a show and attend a party afterward. We were at the hotel for maybe a total of 10 hours, so I really didn't have much experience with it, but it was fine for a quick stay. When I was... More 

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Top Contributor
73 reviews 73 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 12, 2014

New lobby is modern and spacious. Rooms are tired and worn. This loc. Has rec'd the lobby makeover but my room was dated and worn out. Bedding was new, however. The shower in my room had only a hand wand which when mounted was only chest high. Ughh. The carpet was worn, decor sparse. Rooms need update investment. Pics uploaded... More 

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Kristy H, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you for providing feedback as well as pictures from your recent stay with us. We are always looking for feedback on how we can improve for our guests. I have passed along the information to our maintanence team to address the issues you experienced during your stay. We are working closely with Marriott and our owners to get our... More 

Fairfield, Ohio
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 10, 2014

The hotel was clean inside and out. The staff was fantastic. They helped me with every request that I had whether it was big or small. The server at breakfast was very friendly and helpful and knowledgeable about the food. However, the room was a little disappointing compared to other Marriott hotels that we've stayed in. The bed was uncomfortable,... More 

Was this review helpful? Yes
Kristy H, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you for providing feedback on your recent stay at the Earth City Courtyard. We are delighted that your stay was enjoyable. We are currently in the process of upgrading our towels. I do apologize you didn't get any of our new towels during your stay. I will mention to housekeeping to check and make sure that tv channel listings... More 

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