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All 5 Earth City hotels

Courtyard by Marriott Airport / Earth City

3.0 of 5 Hotel   |   3101 Rider Trail South, Earth City, MO 63045
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Ranked #4 of 5 hotels in Earth City
A recent review
3 of 5 stars reviewed 2 weeks ago
Mary92014 Watertown, New York
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61 people have reviewed this hotel

Traveler rating
    15
    18
    13
    12
    3
See reviews for
9
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5
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Watertown, New York
Contributor
14 reviews 14 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here as a choice on a cross country trip. It was OK…nothing great. Not the worst in cleanliness but would never say that it was clean as it should be. I am a little particular about cleanliness and this had hairs in the tub and bathroom floor. There also was a stench in the room and halls.

Was this review helpful? Yes
Kristy H, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you for taking the time to provide feedback on your recent stay at the Earth City Courtyard. Everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to address the cleanliness issues in your guestroom bathroom to avoid such problems in the future. Once again, please... More

Olathe, Kansas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 10, 2014

I travel alot for a living, and generally stay at Marriott or Hilton properties since I always get clean, quality rooms, with staff that are trained in the hospitality business. That is why I selected the courtyard marriott by the st louis airport when a business meeting took me nearby. What a shock this dump was. Very nice lobby, spacious... More

Was this review helpful? Yes 2
Nathan W, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you very much for your feedback. I definitely apologize about your experience at our hotel. I wanted to let you know we are currently in the last couple weeks of our bathroom renovations and then we will be completing our full guestroom and hallway renovation at the end of the year. I hope you will give us a second... More

Los Angeles, California
Contributor
18 reviews 18 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 19, 2014

Stayed here as part of a drive from NJ to California. Got a good deal on Orbitz and love the Courtyard brand everywhere else we've stayed. The location was good but not a lot of great food choices in the area. After an 18 hour drive, really just wanted a clean place to crash for the night and this worked... More

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Kristy H, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you for taking the time to provide feedback on your recent stay with us. We are in the middle of renovating our bathrooms in our rooms. The rooms themselves will be renovated starting this fall/winter. We were glad to provide you a quiet place to sleep. Hope you had a good drive for the remainder of your trip. Sincerely,... More

Colorado
Contributor
16 reviews 16 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 17, 2014

Room 253...stay away from that room and apparently a number of others. Toilet bowl: The between-flush level is so high that any use will result in wet hands; males get other parts dunked. The immediate solution for the surprised user is to create some "stand-off distance" between the seat and user's bottom. Good luck! The reception desk's response to a... More

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Nathan W, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you very much for taking the time to give feedback about your stay. I sincerely apologize about the inconvenience of the hardware in your bathroom and the way your concerns were handled with our front desk staff. I passed this information along to our Chief Engineer so he can identify the source of the problem and get any toilets... More

Laguna Niguel, California
Top Contributor
78 reviews 78 reviews
36 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 5, 2014

While the lobby has been updated to match the new Courtyard Layout, the rest of the property is long in the tooth. I stayed here a couple of years ago and the rooms have not improved which is disappointing. I would highly recommend asking for rooms facing away from the highway, because if you don't, I guarantee you a tough... More

Was this review helpful? Yes 2
Kristy H, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you for taking the time to provide feedback on Trip Advisor. We are always looking for feedback on how we can improve for our guests. We are currently working very closely with Marriott and the owners to get our rooms renovated in 2014. I do apologize you were unable to get a good night sleep. SIncerely, Kristy Hess, Operations... More

Fishers, Indiana
Contributor
19 reviews 19 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 19, 2014

My family of four stayed here last summer, just for one night, for a very quick trip into town to see a show and attend a party afterward. We were at the hotel for maybe a total of 10 hours, so I really didn't have much experience with it, but it was fine for a quick stay. When I was... More

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Top Contributor
73 reviews 73 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 12, 2014

New lobby is modern and spacious. Rooms are tired and worn. This loc. Has rec'd the lobby makeover but my room was dated and worn out. Bedding was new, however. The shower in my room had only a hand wand which when mounted was only chest high. Ughh. The carpet was worn, decor sparse. Rooms need update investment. Pics uploaded... More

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Kristy H, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you for providing feedback as well as pictures from your recent stay with us. We are always looking for feedback on how we can improve for our guests. I have passed along the information to our maintanence team to address the issues you experienced during your stay. We are working closely with Marriott and our owners to get our... More

Fairfield, Ohio
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 10, 2014

The hotel was clean inside and out. The staff was fantastic. They helped me with every request that I had whether it was big or small. The server at breakfast was very friendly and helpful and knowledgeable about the food. However, the room was a little disappointing compared to other Marriott hotels that we've stayed in. The bed was uncomfortable,... More

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Kristy H, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you for providing feedback on your recent stay at the Earth City Courtyard. We are delighted that your stay was enjoyable. We are currently in the process of upgrading our towels. I do apologize you didn't get any of our new towels during your stay. I will mention to housekeeping to check and make sure that tv channel listings... More

Naperville, Illinois
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 5, 2014

I always stay at marriott properties and have to say I was disappointed here. To me it's the little things when I travel so much that I look for. First they forgot to leave the channel line up in my room. It is very frustrating to have to search for channels. Second, the towels are paper thin and scratchy. Third,... More

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Kristy H, Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you for taking the time to sharing your experience with the Courtyard St. Louis Airport/Earth City. I apologize that your recent stay was not satisfactory and appreciate your feedback. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps with housekeeping to... More

Mountaintop PA
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 28, 2014

Let me preface this review by saying i have nothing against Marriott but being a Hilton Honors diamond member lets just say i find the Courtyard properties lacking in the basics i take for granted at every Hampton Inn. No issues with the staff. They were all very nice. A+ The rooms are ok but for a business traveler staying... More

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Kristy H, Front Office Manager at Courtyard by Marriott Airport / Earth City, responded to this review

Thank you for taking the time to review our property. We are always looking for always looking for ways to improve for our guests. I am sorry that our rooms didn't have some of the amenities that you are use to. While each room does not have a refrigerator, we do have a few refrigertators on property for guest requests.... More

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Additional Information about Courtyard by Marriott Airport / Earth City

Address: 3101 Rider Trail South, Earth City, MO 63045
Phone Number:
Location: United States > Missouri > Earth City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Airport / Earth City 3*
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Also Known As:
Courtyard By Marriott Airport / Earth City Hotel Earth City
Courtyard Earth City
Courtyard Hazelwood
Hazelwood Courtyard
Courtyard Airport Earth City

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
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121

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  • At what time does the pool open each day?

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