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Extended Stay America - St. Louis - Earth City

2.0 of 5
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3125 Rider Trail South, Earth City, MO 63045 (Formerly Studio Plus Deluxe Studios)
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1 room 1 guest
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Extended Stay America - St. Louis - Earth City
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49 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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There are newer reviews for Extended Stay America - St. Louis - Earth City
See the most recent reviews
Rantoul, Illinois, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 15, 2013

We stayed at this hotel in Earth City during April 2013. About a half hour from downtown St. Louis. Overall the experience was quite nice. The staff was friendly and helpful with any issues we had. It was extremely affordable and offered many things such as a full kitchen that the others just didn't have for the price. It was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - St. Louis - Earth City, responded to this review

Susan - Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our well equipped, in-room kitchens and our exercise room. As well, that you found your room to be clean and comfortable. Thank you again for your kind words. The staff and I would love to... More 

High Ridge, Missouri
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 20, 2013

I stayed 2/21/13-2/22/13 due to snow and it was 0.5 mile from work. People stay here extended times and have their pets there. The hallway smelled like an hold house with hoarded pets, carpet was dirty, walls kinda dirty..definitely needed some TLC. My room was better, didnt smell, very accomodating, nice bed, tv, kitchen. No bathroom issues. Only 1 small... More 

Was this review helpful? Yes
Region39, Manager at Extended Stay America - St. Louis - Earth City, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the common areas of the hotel were not acceptable, but I am happy to hear that you guest room was to your liking. To make sure the common areas are as nice as the guest rooms, I am going to be reiterating the cleanliness levels... More 

MA
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 18, 2013

We were in town for our daughter's wedding. Our party included myself, my husband, my parents and our 3 year-old grandson. W had two rooms booked. Not having a clue what to expect, we were pleasantly surprised. The room was HUGE, staff was friendly, had a full kitchen with a dishwasher, the sofa pulled out into a bed, the bathroom... More 

Was this review helpful? Yes 2
Region39, Manager at Extended Stay America - St. Louis - Earth City, responded to this review

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More 

Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 17, 2012

Thoroughly enjoyed my stay at this location. We have stayed at other locations and always had good stays. We enjoy cooking breakfast in the room in the morning and having the supplies there. The room was clean and smelled good. The hotel may be a bit old, but all in all we enjoyed it.

Was this review helpful? Yes 1
Region39, Manager at Extended Stay America - St. Louis - Earth City, responded to this review

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More 

Peoria, Illinois
1 review
5 of 5 stars Reviewed October 16, 2012

I traveled from Illinios to Missouri for business and have always stayed downtown, my normal hotel was sold out due to the Cardinals being in town. I found this place online, from the minute I checked in my stay was great. The staff was nice, the hotel was clean and accomodated everything I needed. I even asked for an extra... More 

Was this review helpful? Yes
Region39, Manager at Extended Stay America - St. Louis - Earth City, responded to this review

Thank you so very much for your positive review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More 

Montrose, Colorado
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 30, 2012

Upon entering the hallway it smelled like a dirty house the walls were dirty, carpet stained. Room 304, horrible. Floors stained closet door missing, walls dirty in need of repair. Bathroom had hairs on floor. Shower backed up past my ankles and water dripped after use. Plugged in my hair dryer and it would not hold plug. Heater smelled smokey-fire... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - St. Louis - Earth City, responded to this review

Jerry - I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience of our guests,... More 

1 review
5 of 5 stars Reviewed September 29, 2012 via mobile

My husband and I came to town on a last minute trip for a family emergency. We were pleasantly surprised at the quality of service & the hotel in general throughout our stay! The staff was super personable And helpful, we had an issue with our dishwasher and they fixed it right away. They greeted us and asked if we... More 

Was this review helpful? Yes
Region39, Manager at Extended Stay America - St. Louis - Earth City, responded to this review

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More 

Jacksonville, Florida
1 review
4 of 5 stars Reviewed September 27, 2012

My room was clean and the employees were very caring. I had an issue with my room and the manager, Amanda personally came up to my room and fixed my problem. I was very impressed with the results of my stay at this hotel. It's nice having places like this to stay when you are traveling on business. I will... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - Earth City, responded to this review

Whitney - Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have you again... More 

Saint Louis, Missouri, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 25, 2012

My room was very well put together and employee's were very nice. I will definitely be returning when I travel back to St. Louis. I truly appreciate good service and a place that helps me feel at home when I have to travel.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - St. Louis - Earth City, responded to this review

Matthew - I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to... More 

1 review
2 of 5 stars Reviewed September 16, 2012

Booked room, charged $72 for room that should have been a lot less. I called and ask to speak to Amanda on 4 different occasions and she NEVER returned my call.Brenda checked me in and was very polite and cordial; however , when I explained to the girl upon checking out that I had not gotten much sleep because of... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - Earth City, responded to this review

I recently received a copy of your review of our hotel and for recognizing the efforts of Brenda. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I do appreciate the opportunity to provide an explanation regarding the... More 

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