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Holiday Inn Airport West

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3400 Rider Trail South, Earth City, MO 63045
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Holiday Inn Airport West
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Holiday Inn Airport West
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63 reviews from our community

Traveler rating
    13
    30
    13
    4
    3
See reviews for
17
11
3
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Had to get a room last minute because of snow storm. Was able to book with ease and able to check in just fine... staff was friendly. Rooms were much nicer than i expected for a holiday inn. Restaurant was decent, and it was nice that they would deliver to your room. Not a five star hotel... but a higher... More 

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Linn Creek, Missouri
Top Contributor
57 reviews 57 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 15, 2015 via mobile

Not only was the room clean and well appointed, the staff were more than helpful. We left one car for a week, and another for three weeks without a problem. Airport transport and pickup was a breeze with a very curteous and safe driver. I have stayed at many airport hotels, and even though this one is five miles away,... More 

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Trinity
Top Contributor
148 reviews 148 reviews
34 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 15, 2015 via mobile

This HI is obviously an old property as you can tell from the elevator. That said, it went through a recent renovation and the rooms are updated and very clean. The staff at the front desk is friendly (they always say hi when you walk by) and the fitness facility has what you need for a cardio workout. (2 treadmills,... More 

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Contributor
18 reviews 18 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 5, 2015

Airport to hotel shuttle: This was not a shuttle from the hotel that picked me up. I called the hotel upon wheels down in the aircraft. I spoke with the agent and he copied my details and ensured me a driver was en route. I waited about 20 mins for them to arrive and got 'greeted' by a gruff and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Airport West, responded to this review

Dear Willie W, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your... More 

Tulsa, Oklahoma
Contributor
18 reviews 18 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 20, 2014

Apparently this location is not prepared for weekend guests. Bags of trash had been forgotten in the hallway and The shuttles were sitting in the entrance when we arrived. One of them had the hood up and jumper cables hanging out of it. The room was clean and comfortable but the bathroom was cramped.

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Cedar Rapids
Top Contributor
58 reviews 58 reviews
38 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 17, 2014

We stayed a Saturday evening before we flew out for a week vacation. Check in was super quick and we got there pretty early. The room was adequate for our one night and as one other reviewer stated, the shower / tub drained super slow. The shower head itself was great. There was a small fridge in our room. We... More 

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1 review
4 of 5 stars Reviewed November 26, 2014

The hotel had a deal but it was cool only thing is the tub took a long time to go down. And they said I didn't qualify for free breakfast I was mad because all holiday inns gone with free breakfast ( at least the ones I attended) But I will go back the ppl was nice and welcoming

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Mattoon, Illinois, United States
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 9, 2014

We received an excellent rate off priceline name your own price. We stayed here for one night. We didn't have any troubles. Good location right off the interstate. Room was clean and staff was friendly. I found the bed very comfortable. Would stay again.

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1 review
2 of 5 stars Reviewed October 19, 2014 via mobile

Receptionist are very cordial and helpful. I was dissapointed with the cleaniness of the room.One of the bedspread in our room had a stain that looked like blood. When I complained I did not even get an apology. After we left I realized I forgot my iphone charger and blue tooth. I called twice and have left mesages, I never... More 

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Mark S, General Manager at Holiday Inn Airport West, responded to this review

Thank you for your feedback as it touches on something from three different departments that will help each manager make improvements. Thank you for staying with us and I hope you give us a chance to regain your confidence if your travels bring you back to St. Louis. Mark Stevens - General Manager More 

Washington, Illinois, United States
2 reviews
4 of 5 stars Reviewed September 23, 2014

We were making a quick trip through this area as my husband was riding the Katy Trail beginning in St Charles the next day. The hotel worked out great. Everyone seemed pleasant and the room was clean.

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