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Holiday Inn Airport West

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3400 Rider Trail South, Earth City, MO 63045
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Holiday Inn Airport West
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71 Reviews from our TripAdvisor Community

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Traveler rating
    15
    34
    14
    4
    4
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18
12
5
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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    (71)
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    (25)
  • Jun-Aug only
    (23)
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Memphis, Tennessee
Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I enjoyed my stay at this hotel. Check-in was no problem- staff was friendly and helpful. We were upgraded to a larger room when the cleaning staff saw the small piece of ceiling that was falling in the shower. My fiancé and I didn't make a big deal about it b/c the piece was very small but the hotel's willingness... More 

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Westtown, New York
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 26, 2015

First, the hotel is fine, but I did find a pair of women's underwear (absolutely not mine!) on the side of the upholstered chair in the room. It blended in to fabric but demonstrates that the furniture is not vacuumed or cleaned after a stay. I brought this to the attention of the front desk who were appalled and apologetic...things... More 

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IHGCare, Guest Relations Manager at Holiday Inn Airport West, responded to this review

Dear Lennismom, Thank you for taking the time to review our property. We are truly sorry for the problems you experienced with the shuttle service and for any inconvenience this may have caused you.. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing... More 

Euless, Texas
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
1 of 5 stars Reviewed May 13, 2015

I have stayed at this hotel now a few times and consistently have had issues with their shuttle service and front desk staff. This hotel is 8 miles away from the airport and claims shuttle service. Without traffic it should only take you 10 min to get there. However, they have no scheduled shuttle service and they will get you... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Airport West, responded to this review

Dear TravHopper, We appreciate your review for your recent stay with us. Your comments are important as these will help us keep track of the things that we need to improve on. We sincerely apologize if you found your last visit disappointing, most especially with the experience you had with our shuttle service. We would like to check on this... More 

Saint Louis, Missouri
Level Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 12, 2015

From the front desk staff to house keeping, everyone was friendly. Lobby and commom areas were clean. Rooms were nice and clean. Have stayed at this hotel several times and never had an issue. Parking convenient and free. Will stay again if in area.

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Webb City, Missouri
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 4, 2015

My wife and I stayed here back in November of 2014 and we really enjoyed it so when it came time for a short get away for our Anniversary, we decided to go to St Louis and there was no question as to where we were going to stay. We loved this hotel last time and we loved it even... More 

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Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 20, 2015

Pros: Updated interiors, clean room, comfortable bed, good value for the money, easy parking, convenient location Cons: Should be more a Holiday Inn Express than a mainline, but consequently no free breakfast, check-in process slow, some fitness equipment didn't work.

Was this review helpful? Yes 1
Westchester County, New York
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 15, 2015 via mobile

Desk people very helpful with directions and suggestions. Dani was especially helpful. Rooms are good sized and absolutely spotless! Everything worked. This is the place to stay in Earth City. 5 minutes from Hollywood Casino too!

Was this review helpful? Yes 1
Geneva, Switzerland
Level Contributor
42 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed March 31, 2015

I thought the room I stayed in here was very nice. The bed was very comfortable and the bathroom was clean and efficient. Location-wise, there didn't seem to be too much activity going on around it, and dining options were a bit out of the way. Overall, it was a good place to crash for the night and would recommend... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 of 5 stars Reviewed March 19, 2015

Had to get a room last minute because of snow storm. Was able to book with ease and able to check in just fine... staff was friendly. Rooms were much nicer than i expected for a holiday inn. Restaurant was decent, and it was nice that they would deliver to your room. Not a five star hotel... but a higher... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Airport West, responded to this review

Dear Jason C, Thank you for taking the time to share your comments with us. We are glad that you found our staff to be accommodating and you found our rooms to be adequate for your needs. It is always hugely motivating on our end to receive commendable feedback from our valued guests like you. Please see us soon if... More 

Linn Creek, Missouri
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed January 15, 2015 via mobile

Not only was the room clean and well appointed, the staff were more than helpful. We left one car for a week, and another for three weeks without a problem. Airport transport and pickup was a breeze with a very curteous and safe driver. I have stayed at many airport hotels, and even though this one is five miles away,... More 

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