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Extended Stay America - St. Louis - Westport - Craig Road

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2030 Craig Road, Creve Coeur, Saint Louis, MO 63146 (Formerly Studio Plus Deluxe Studios - St. Louis - Westport)
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1 room 1 guest
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Extended Stay America - St. Louis - Westport - Craig Road
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43 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
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Saint Louis, Missouri
1 review
3 of 5 stars Reviewed July 9, 2015

The staff at this location were very helpful in all the request I asked of them. I will recommend this hotel to my family and friends. I like that this hotel had a kitchen, and a full size refrigerator. I will use this hotel again.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you enjoyed our accommodations and we were able to provide you with everything you needed during your stay. I have shared your feedback with the team and we appreciate your comments. Thank you again for your review. We look forward to seeing you in... More 

West Plains, Missouri
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 5, 2015

When I first arrived, I went to the room that I was assigned to. I walked in and it was very clearly not cleaned from the last guest. There was trash everywhere. I went back to the desk and requested a different room. The girl said, "I know for sure this room is clean because some of us had to... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Hi there, Thank you for taking the time to write a review of your stay. I am so disappointed that you were originally checked into a dirty room, and the second room you checked into was previously smoked in. Please accept my apology. To make sure this doesn't happen again, I will be reviewing our cleanliness procedures and checks with... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 25, 2015

The blankets had all kinds of hair all over it. When we asked for more blankets and explained, they were still the same way. Sink and toilet leaked. The hotel is close to the highway though and has a gas station in the parking lot which is convenient. Definitely needs some renovation but it was a comfortable bed for the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the blanket is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are brain storming new methods to better remove hair from the blankets during the laundry process. I really appreciate... More 

Evansville, Indiana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 23, 2014

Remember, you get what you pay for. We stayed here 1 night to see a Rams game. Never again. My "non-smoking" room reeked of cigarette smoke. The carpets were disgusting, the shower was stained and dirty. There was hair in the shower, on the toilet, and on the bed. The "comforter" had a tint of yellow like it was stained... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are going to take further action in treating rooms that a prior guest may have wrongly smoked in so... More 

Saint Louis, Missouri
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed October 2, 2014

My family and I booked into this hotel after the other Westport Extended Stay failed to provide the room that I booked. This hotel is a conversion from another hotel and its need for upgrade and renovation is showing. It was discussed with the hotel manager that these upgrades were coming soon, but for a temporary lodging facility, it is... More 

Was this review helpful? Yes
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 17, 2014

This was the most disgusting place to stay. Check in to a nice lobby, walked through two doors to get to the bate and switch motel. Dingy, dirty, stinky carpets, yellowed wallpaper, pubic hairs on the bathtub ledges. Water stained cushioned chair on the corner. Ok outdated and dirty; you get the picture. Then laying in the bed, fully clothed... More 

Was this review helpful? Yes 2
Alsip
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 9, 2014

Unfortunately zero stars isn't an option! Had reservations for 4 nights. Left in under 4 hours for another hotel. Service was horrible. Halls and stairways were filled with garbage, dirt and smelled like someone died in there. The room was worse! Lights kept flickering. Found bugs in the room. Drawer edges had crumbs and other things cached on them. Curtains... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room and the common areas of our hotel is unacceptable. We are very sorry for your experience. To prevent this from happening again, I will be reviewing cleanliness standards with my housekeeping staff and sharing... More 

Springfield, Missouri
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 21, 2014

Ashes all over the room, dirty towels, broken furniture and smell you can only find in a dumpster. Booked this as a non-smoking room, there were cigarette ashes on the bedstand, the floors in the kitchen and bathroom. Recliner was broken, toilet wasn't attached to the floor, counter in the kitchen was busted. Awful experience.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness and condition of your room is unacceptable. We are very sorry for your experience. I will be meeting with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. Thank you very much for providing us... More 

Chicago, Illinois
Level Contributor
120 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed April 30, 2014

My husband and I implore you AVOID at all cost. Bugs in the room, shattered alarm clocks, nasty kitchens, horrible smells, trash overflowing in the hallways. I was more comfortable in a Super 8. NEVER AGAIN! DISGUSTING!

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Ken - Thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with the condition of your room. I will be sure to meet with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention.... More 

Paducah, Kentucky
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 16, 2014

Drove by to check out the hotel for a possible extended stay. The front desk staff was rude and mouthy. Didn't feel like they cared about their job or the potential guest. The units only have queen size beds. The units are dated. Just didn't care for the feel of this place. Chose to leave and not check in.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I appreciate you bringing your experience to our attention. It upsets me to learn that our level of customer service did not meet your expectations. I will meet with the staff to review our customer service policies and guest protocol so that this issue does not affect our future guests. Your feedback regarding our overall accommodations is greatly appreciated and... More 

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