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Extended Stay America - St. Louis - Westport - Central

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12161 Lackland Road, Creve Coeur, Saint Louis, MO 63146 (Formerly Homestead Studio Suites)
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1 room 1 adult
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Extended Stay America - St. Louis - Westport - Central
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71 Reviews from our TripAdvisor Community

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Evanston, Illinois
Level Contributor
1 review
1 of 5 stars Reviewed December 23, 2015 via mobile

My first room didn't have a shower curtain and the bathroom had mold around the tub so I asked to be switched to another room then that room also had mold around the tub and white bugs on the bed. I asked to be switched again this room also had mold around the tub but was the best of the... More 

Helpful?
Thank TinaTB1977
Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed November 8, 2015

We stayed at the 6065 N Lindbergh Blvd located and requested a non-smoking room. We were assigned to the 2nd floor where we endured extensive second hand smoke. We were told the smoke seeps in from the 3rd floor. We had to open the windows in the 40 degree weather as it felt like the smokers were in the room... More 

Helpful?
Thank Allison O
Michigan
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 1, 2015

This place was horrible!!!!! The first floor smelled like mold and mildew. As if the carpet has been wet and never properly cleaned or changed. The room did not have toilet paper and other essentials. The lady at the front desk was not pleasant at all. I will never stay here again!!! The worst!

Helpful?
Thank keecherie
Los Angeles, California
1 review
5 of 5 stars Reviewed August 11, 2015

Every staff member I interacted with was extremely friendly, understanding, and accommodating. The room was nice and well kept (they have ridiculously comfy pillows). I ended up having to end my reservation early yesterday, and both the assistant manager (Lillie) and general manager (John) were more than willing to work with my situation. highly recommend.

Helpful?
Thank Bryan P
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your kind comments about our friendly and accommodating staff. I’m thrilled we were able to provide you with a home away from home experience. Thank you again for sharing your experience with us. We would love to see you again, should... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 9, 2015 via mobile

There are three Extended Stays on Lackland Rd within minutes of one another. This review is based on 12161 Lackland Rd. We only stayed one night, but it was great. The bed was small for two people but we made it work:) . The kitchen with microwave and large refrigerator is priceless. Not to mention the free wifi and continental... More 

Helpful?
Thank Fedora B
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review

Thank you so much for posting a review of our hotel. It's great to hear that you had a great stay. I'm glad that you enjoyed your fully equipped kitchen during your visit with us. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Marionville, Missouri
Level Contributor
117 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 29, 2015 via mobile

This hotel was just remodeled in April. Everything is new! The girls at the front desk were so nice and professional. Clean and clean. The beds were very comfortable. The rooms were spacious with a kitchenette. We will stay here again when in this area.

Helpful?
Thank Gerry M
Atlanta
Level Contributor
211 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed June 25, 2015

They just finished remodeling the entire property. Everything was clean and working. ESA is a good budget choice with a complete kitchen. the front desk was friendly and helpful. Area is convenient to airport and restaurants. A little bit of a drive to downtown ST L if you need to go there, but not bad. I would go back and... More 

Helpful?
Thank traveling_frank
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review

The staff and I read your review, and would like to thank you for writing such great things about our hotel. I'm so pleased to hear that you enjoyed our newly renovated rooms and our fully equipped kitchens. I’m thrilled you found our hotel to be a good value. Once more, thank you for posting your review. We look forward... More 

Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed June 6, 2015 via mobile

Building is newer smells nice front desk staff are super helpful versus calling and booking over the phone. Room is clean and updated. We are in a Queen studio it's a little small, has a kitchen in it. They give you dishes and cooking ware. There's a gym it's small but machines work. Neighborhood is safe and clean and easy... More 

Helpful?
Thank Cheryl S
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review

Thank you so much for posting a review of our hotel. I truly appreciate your comments regarding the our wonderful staff and the cleanliness of our hotel. I will be sure to share your kind words with our team. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the... More 

1 review
1 of 5 stars Reviewed June 4, 2015

Front desk service was fine upon arrival. The room seemed okay at first glance - very bare bones, though - no coffee maker. Wi-fi worked. The a/c didn't work very well, and the grill was dirty. There was a loud clicking sound coming from somewhere - either my room or the hall - so I turned the a/c all the... More 

Helpful?
Thank Jeremy W
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review

The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the noise disturbances you experienced and that we missed an opportunity to explain our customized kitchen program in greater detail. In response to your feedback, I am going to have... More 

Iowa
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 9, 2015

My wife & I stayed here for a weekend. The good: The rooms (the whole hotel, really) are freshly updated and are in good condition. Everything was clean. The front desk is friendly and helpful. The ok: The wi-fi worked; it's nothing to write home about, but it was fine. The breakfast is adequate. The bad: The breakfast bar/serving area... More 

Helpful?
Thank cnfinegan
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