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Sonesta ES Suites St. Louis

Certificate of Excellence
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1855 Craigshire Road, Creve Coeur, Saint Louis, MO 63146
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Sonesta ES Suites St. Louis
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Sonesta ES Suites St. Louis
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109 reviews from our community

Traveler rating
    43
    40
    8
    8
    10
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43
8
Solo
0
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (27)
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    (43)
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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed in a 2 bedroom suite and seriously. One of the best hotels I've ever stayed in. I'd stay at one of these chain hotels over a 5 star anyday. Spacious rooms, great TV's and kitchen and everything is spot on. Love this place!

Was this review helpful? Yes
Bill C, General Manager at Sonesta ES Suites St. Louis, responded to this review

Hello Joshua S, We are happy to hear that you loved the new rooms. Sonesta is always striving to provide 5 star service and excellent suites for our guests. We look forward to seeing you again. More 

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

We have stayed here the last 3 years for a basketball tournament in March. We have always been satisfied but the company has outdone themselves with this remodel! It is absolutely warm and beautiful! We were very impressed. There is still some construction happening (early March 2015) but the staff still provided everything we needed even though they did not... More 

Review collected in partnership with Sonesta

Was this review helpful? Yes
Bill C, General Manager at Sonesta ES Suites St. Louis, responded to this review

Hello, Thank you very much for the great comments on the newly renovated rooms & public spaces. We always enjoy having your group stay with us every March. Look forward to seeing you again in 2016! More 

Gardiner, New York
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 3, 2015

This hotel is being remodeled, so there is no restaurant, business center, gym, etc. The remodeled rooms are very nice and have a kitchen. The staff is really friendly, and was helpful when I needed to print a short document.

Was this review helpful? Yes
Bill C, General Manager at Sonesta ES Suites St. Louis, responded to this review

Hello Lisa L, Thank you very much for the nice comments on the newly renovated suites and the friendliest of our staff. The lobby should be completed very shortly. Look forward to seeing you again. More 

St. Louis
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 26, 2015

Fantastic facility!! Only complaint is the shampoo/soap/conditioners provided were mega-harsh and caused hair loss. Easy fix, though slight inconvenience--Bring your own items or purchase locally from near-by stores.

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
Bill C, General Manager at Sonesta ES Suites St. Louis, responded to this review

Hello 344dr2015, Thank you for your response. We will be changing all of our shampoo/soap/conditioners in the next couple of weeks. I'm glad you enjoyed the new suites. More 

Illinois
Top Contributor
178 reviews 178 reviews
60 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed January 5, 2015

We had a two bedroom with 2 queens in one room and a king in the other. The place was awesome. There were 5 of us and a family member came by to visit. There was plenty of room for all of us to visit and we loved the newly remodeled decor. I definitely want to go back when the... More 

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Bill C, General Manager at Sonesta ES Suites St. Louis, responded to this review

Hello Lenajean, Thank you for the great comments about the new suites. I'm glad you enjoyed the new look and had plenty of space for your family. Look forward to seeing you again when the lobby is completed. You will love it! More 

A TripAdvisor Member
3 of 5 stars Reviewed November 16, 2014

Even though a lot of services were not available because of construction, the room suited our needs well. I was very disappointed with the helpfulness of the staff, who failed to help or even appeared to care about a problem we needed to solve. Poor attitude and disappointing customer service.

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
Bill C, General Manager at Sonesta ES Suites St. Louis, responded to this review

Hello, Thank you for taking the time to give us your comments. I am glad to hear you enjoyed the two bedroom suite. I apologize for the customer service you received. We strive to deliver excellent customer service with quality suites. I will use your comments as training for my team so we can improve our skills. We look forward... More 

St. Louis
1 review
5 of 5 stars Reviewed November 10, 2014

I booked the hotel on and advance purchase, they were remodeling the lobby area, but the rooms were brand new and very comfortable, even thought the lobby was being remodeled, the staff was very friendly and helpful. The also had grab ad go breakfast that was very good. I would stay again when i'm back in town next year.

Review collected in partnership with Sonesta

Was this review helpful? Yes
Bill C, General Manager at Sonesta ES Suites St. Louis, responded to this review

Hello 527stevenc, Thank you very much for the great comments on the new suites and our friendly staff. I'm glad to hear you enjoyed the newly reimagined suites. Our lobby should be completed shortly and you will really like the finished product. Look forward to seeing you again! More 

St. Louis
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 27, 2014

The staff were friendly and prompt to all my needs. The room was sparkly clean and I had no issues during my stay! Even though they were under renovation, they went above and beyond to provide me with excellent service

Review collected in partnership with Sonesta

Was this review helpful? Yes
Bill C, General Manager at Sonesta ES Suites St. Louis, responded to this review

Hello Paola C, Thank you very much for the great comments. I'm glad you enjoyed the newly renovated rooms and had a wonderful experience. More 

Cedar Rapids, Iowa
1 review
5 of 5 stars Reviewed October 22, 2014

I stayed here last weekend with my boyfriend, I had read reviews prior to going so I knew that this place was under renovation (which didnt bother us). when we arrived the staff was super friendly and informative. we got one of the updated rooms. it was clean and I loved the set-up! the breakfast was just grab and go... More 

Was this review helpful? Yes
Bill C, General Manager at Sonesta ES Suites St. Louis, responded to this review

Hello melanieckman, Thank you very much for the great comments. I'm glad you LOVED the new rooms! Hope to see you on your next visit to St. Louis and you can see the completed Nest. More 

Olathe, Kansas
1 review
5 of 5 stars Reviewed October 19, 2014

Suite was spacious and clean. Location is convenient. We had everything we needed. This is just perfect for families! Property is finishing their large construction project. They had a temporary grab and go breakfast which was great. Staff was very friendly, helpful and professional. We travel to St. Louis frequently and will definitely be back. We can't wait to come... More 

Was this review helpful? Yes
Bill C, General Manager at Sonesta ES Suites St. Louis, responded to this review

Hello Lisa G, Thank you for the great comments. I'm glad you enjoyed the new rooms. The lobby will be completed very shortly and you will love it. Look forward to seeing you when you return to the Sonesta ES Suites. More 

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