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All 36 Columbia hotels

Holiday Inn Columbia East

3.0 of 5 Hotel   |   915 Port Way, Columbia, MO 65201
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Holiday Inn Columbia East
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Ranked #13 of 36 Hotels in Columbia
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
Kramerica Kansas City
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117 reviews from our community

Traveler rating
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    15
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa, Florida
Top Contributor
75 reviews 75 reviews
74 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars NEW

I was looking forward to my stay at this hotel because I had read that they had good customer service but unfortunately that was not my experience. From the moment I requested a "no-post" on my room, Scott at the front desk treated me with great disdain. Oh well. When I got to my room I remembered that Holiday Inns... More 

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Marissa F, Front Office Manager at Holiday Inn Columbia East, responded to this review

Sunnydove, I'm so sorry you had such a poor first experience at our property! While we do require an incidental card from all guests, poor attitude is definitely not up to our standard. Your request for thinner pillows was in no way unreasonable and I totally understand your frustrations with being stonewalled. I have already spoken to Scott directly and... More 

Kansas City
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed there on a Friday night while a big sporting event was in town. The internet rate with no cancellation was $125/night. Not sure if the price was jacked up or not due to rooms being at a premium that weekend. The hotel is pretty new and was very clean. The elevator was slow, but being on the 2nd floor... More 

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Marissa F, Front Office Manager at Holiday Inn Columbia East, responded to this review

Kramerica, Many thanks for your honest feedback! As availability goes down our rates do tend to go up, and the weekend of Missouri's high school state wrestling tournament is a particularly popular one. I'm sorry about the hiccups with the internet and the noise from above, and I hope you brought these things to the staff's attention during your stay.... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Two words to describe this place is DISORGANIZED and OVERPRICED. Free coffee in the lobby, but they charge $3.00 for a lukewarm cup in the 'restaurant', which is just an extension of the lobby. Service was slow and although the waiter was nice, he seemed very confused and brought us the wrong order. You could spend less money at another... More 

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Marissa F, Front Office Manager at Holiday Inn Columbia East, responded to this review

s79r, I'm so sorry for the terrible first impression! I completely understand why there may be some confusion as to why the restaurant charges for coffee when we offer it free of charge in our lobby. The primary difference is the table service you receive with your bottomless cup in Kem's Restaurant. Regardless, the coffee should always be piping hot... More 

1 review
5 of 5 stars Reviewed 1 week ago

I travel to the area typically 3 weeks a month. This new hotel has been the best find after staying in many of the area hotels. The rooms are very comfortable and up to date as well as being cleaned well and fresh every day, The pleasant attitude from the front desk and great service from the new restaurant and... More 

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Marissa F, Front Office Manager at Holiday Inn Columbia East, responded to this review

Steve Z, We're so flattered that you've chosen us as your home away from home! We never grow tired of hearing such compliments, and our staff tries really hard to make it a great experience for the guests; looks like we've achieved our goal! I will happily pass your kind words along to Mike and Dan, and thank you again... More 

Fenton, Missouri, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 17, 2014

I stayed a week Sun to Friday and every staff member I encountered was friendly and helpful. I ate at the restaurant and the food was excellent and plentiful. The rates were reasonable and access was easy on and easy off highway I-70.

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Marissa F, Front Office Manager at Holiday Inn Columbia East, responded to this review

candyd562014, What a fantastic review! I'm elated to hear that our staff gave consistently good service the entire time you were here, and that you had a great stay overall! More 

Seattle, Washington
1 review
4 of 5 stars Reviewed December 2, 2014

Clean room, very comfortable bed. My only complaint is that there was only one type of pillow available even when I asked the front desk. I have found this to be the case at all Holiday Inns however; the pillows are really thick and stiff. Two of the staff members stood out; Wanda was our server every morning at breakfast... More 

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Marissa F, Front Office Manager at Holiday Inn Columbia East, responded to this review

Francine S, Thanks for the honest feedback! All of our rooms have the choice of soft and firm pillows, but I'm sorry we couldn't offer you anything softer. I am happy to hear it didn't ruin your stay, though. That's wonderful that Wanda and Andrew wowed you, and I'll make sure your compliments are passed along to the Food &... More 

Franklin, Indiana
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 28, 2014

I only stayed here for one night. The staff was very friendly and helpful. The bed was one of the most comfortable I've ever slept in (same with the pillows). The restaurant/bar in the hotel was very convenient and just what I needed at the end of a long day's drive. Everything was updated and modern and, more importantly, clean.... More 

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Marissa F, Front Office Manager at Holiday Inn Columbia East, responded to this review

Haveulosturmind, Well I'm so glad to hear you had such a well-rounded stay! We certainly appreciate the great feedback. It is true that reservations made through third parties don't qualify for IHG Reward points, but I'd recommend the IHG App. It's a quick and easy way to make reservations, saves your member information, and you'll get your points! More 

1 review
5 of 5 stars Reviewed November 23, 2014

Great managers! Britney & jason morris made our confrence awsome and we cant wait to come back. Great customer service, allows pets including cats! Next time my cat is coming with me. Mtg rooms wonderfull, cleaning staff works hard and it shows!

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Marissa F, Front Office Manager at Holiday Inn Columbia East, responded to this review

Susan N, Well I certainly appreciate you taking the time to leave such positive feedback, but I'm afraid you have us mistaken with another hotel! We actually don't have any employees by those names, nor do we allow pets in our facilities. I believe your review was intended for the Holiday Inn Executive Center and will happily forward your message... More 

Florence, AL
Top Contributor
73 reviews 73 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 18, 2014

We arrived very late on our way home from a cross-country trip and this was our last stop before arriving home. I was a bit disconcerted to see 2 big school buses in the parking lot and a group of teenagers at the desk but there were no problems. This is a big hotel and it was very quiet. The... More 

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Marissa F, Front Office Manager at Holiday Inn Columbia East, responded to this review

Redbird48, I'm so glad you had a 5-star stay with us and even more glad that you took the time to share it!! Your comfort is always a priority and I'm happy to know we didn't disappoint. Our staff works really hard to achieve this and the positive feedback never gets old! I'm sorry for the hiccup with the internet... More 

Louisville, Kentucky
Top Contributor
71 reviews 71 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 11, 2014

This is a newer property with well appointed rooms and public area. Staff is very friendly and helpful. The on-site restaurant and bar are OK. There is one fast food place within walking distance. This area is still being developed and requires driving if you want another full service restaurant 20 minutes to Mizz stadium. They had strong WiFi signals... More 

Was this review helpful? Yes
Marissa F, Front Office Manager at Holiday Inn Columbia East, responded to this review

jaxx k, Thanks for the simple and sweet compliments! You are correct that there is some much needed development in the area, but it certainly contributes to the quiet atmosphere we love. Our desk staff is also more than willing to provide menus for restaurants that will deliver to our hotel if you're looking to expand your eating options. Thank... More 

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Additional Information about Holiday Inn Columbia East

Address: 915 Port Way, Columbia, MO 65201
Phone Number:
Location: United States > Missouri > Columbia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Columbia East 3*
Number of rooms: 126
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Also Known As:
Holiday Inn Columbia East Hotel Columbia
Hotel Style:
#7 Romantic Hotel in Columbia
#11 Business Hotel in Columbia

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