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The Ritz-Carlton, St. Louis

4.5 of 5 100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
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Certificate of Excellence 2014
The Ritz-Carlton, St. Louis
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The Ritz-Carlton, St. Louis
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354 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, Texas
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Ritz Carlton in St.Louis was at a wonderful location and is in close proximity of my corporate office. Unfortunately when I did arrive to St.Louis, 80% of my time there the weather was rainy. So I did have to utilize my rental vehicle throughout the entire trip. I must say the parking experience was seamless; however I feel $25 a... More

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Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Thea R, Thank you for the detailed review on your recent experience as our guest. It was great to read how much you enjoyed the hotel, especially our location that provided a convenient base for you to enjoy all that St. Louis has to offer both for business and pleasure. I appreciate your comments on the service received and... More

Quincy, Illinois
Top Contributor
55 reviews 55 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I enjoy staying at Ritz-Carlton because of consistent high standard of service and luxury. Gave this one another chance but I won't again. Its just ok. Nothing special and not worth the cost. Rooms are showing some age, staff needs some polish and I think there are better hotels in town

Was this review helpful? Yes
Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Tim P, I appreciate your taking time to share a review of your recent stay. My apologies that this second visit did not meet your expectations as you have come to expect from Ritz-Carlton. I would welcome the opportunity to learn more about the specific areas we could focus on. I may be reached at the hotel at (314)863-6300... More

New York City, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at The Ritz Carlton several times while visiting our son who is attending Washington University. This is by far the most convenient hotel to the University and is an outstanding value for a Ritz Carlton featuring luxurious accommodations, high quality restaurant and excellent service. The hotel is accustomed to parents visiting the University and during move in... More

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Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Diane P It was such a pleasure to receive your review of your recent experience as our guest. We are thrilled that so many parents of Washington University students call us home while visiting St. Louis. I appreciate your compliments on our accommodations, convenient location and especially the service provided by our Ladies and Gentlemen. I will look forward... More

Boston
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

This is an older, "classic" looking Ritz Carlton. The fitness facility is small and is split in two by the pool. There was a wait for treadmills and elliptical machines on a Saturday morning. When we checked in, there was no King size bed available, despite us having requested it on the web site. We were not offered any service... More

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Dublin, Georgia
Top Contributor
109 reviews 109 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

At the Ritz, you expect doormen, you expect valets handling your bags, and you expect to recognized by your name as you stay there. When our business foursome arrived on Thursday afternoon, there was no one handling the doors and we had to unload our own bags onto the luggage dolly. BUT...once inside, the staff in the lobby was wonderful... More

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Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear RastusJ, Thank you for sharing your recent experience as our guest. I sincerely appreciate the feedback on the service you received, both the misses at the front drive and the gracious comments about Sasa, Brandon, Tracie and Sarah. It was a pleasure to recognize this team, especially Sasa, for the fantastic job they did as ambassadors for Ritz-Carlton. Thank... More

Denver, Colorado
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Oh what a lovely experience we had at the Ritz in Clayton! Here for a wedding, we were quite pleased with the service and accommodations. Loved being able to walk all about Clayton, which is a great little town, and were within easy access of the park. Our room was quite large, and the bathroom was ooh-la-la! The lobby/bar is... More

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Rochester, Minnesota
Top Contributor
72 reviews 72 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff at this hotel was very eager to please. This made an average stay at a supposedly upscale hotel better than average. Our room was unimpressive. While large its bathroom had a stuck door that made noise when it was closed and the "balcony" overlooked a loud and busy street. Also, the wireless internet was offered for a $9.95/night... More

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Savannah, Georgia
Top Contributor
73 reviews 73 reviews
31 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a lovely, very typical Ritz Carlton. The service is good and the rooms are very nice. But it is not designed as a business hotel even though that would appear to be their primary client base. The desk is spacious but is at a right angle to the tv. So, while it turns a little, it is still... More

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Saint Louis, Missouri
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We used to love eating at The Grill in the Ritz Carlton St. Louis But the cigar smoking lounge is right next to The Grill along with numerous candles that smell like cigar smoke. The food is lovely but the cigar oder overwhelms the dining experience. I think The Ritz should move the cigar lounge downstairs to their lower level... More

Was this review helpful? Yes 1
Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear susaninstlouis2014, I appreciate your taking time to share your feedback your experience in The Gill. My apologies that the smell of smoke was overwhelming during your dining experience. I understand that this would be cause for an unpleasant evening and want to assure you that we are take your comments seriously. I have met with the team and am... More

Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 15, 2014

Customer service in this hotel was by far the best I've ever experienced. I attended a conference here and the hotel staff payed attention to every detail. The rooms were very large and beautiful. The beds and pillows were comfortable, every amenity was seen to in your room, right down to the fluffy robe. The lobby had beautiful music in... More

Was this review helpful? Yes 1
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Additional Information about The Ritz-Carlton, St. Louis

Address: 100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
Phone Number:
Location: United States > Missouri > Saint Louis > Clayton
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Ritz-Carlton, St. Louis 4.5*
Number of rooms: 301
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Also Known As:
Ritz-Carlton St. Louis Hotel Clayton
Ritz Saint Louis
Ritz-Carlton Saint Louis
Saint Louis Ritz-Carlton
The Ritz-Carlton, St. Louis Clayton, Saint Louis, MO

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