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The Ritz-Carlton, St. Louis

4.5 of 5 100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
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Certificate of Excellence 2014
The Ritz-Carlton, St. Louis
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The Ritz-Carlton, St. Louis
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375 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia
Contributor
19 reviews 19 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

If this was the first Ritz I had ever been to, I would never return to the brand. The hotel has all the standard physical findings of a Ritz (wooden walls, nice pictures, etc) but you are paying for the service. That was sorely lacking. The lady at the front desk asked why we were staying. I mentioned we were... More 

Was this review helpful? Yes 1
Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Hatzlacha, Thank you for taking the time to share a review of your recent visit. My apologies that your experience was anything less than you should expect from Ritz-Carlton. I appreciate the opportunity you have provided with your comments and have shared them with our leadership team. We take the feedback seriously and will use it to address the... More 

Mattoon, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We try to get down to St. Louis six or seven times a year. We usually stay at the Ritz Carlton. We find the staff second to none. Starting with the valet attendants, they are exceptional and extremely friendly. We stay on the club level on the 17th or 18th floor. The staff up there, although have changed over the... More 

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New York
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Like almost all Ritz Carltons, this one is beautiful with friendly professional staff. Excellent in room service. Gym well equipped. Bellman and door staff were standouts. Excellent location near airport, restaurants.

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Orizaba, Ver
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed in several luxury hotels and the The Ritz Carlton Clayton is in a class of its own. I was there for a business trip in late October and although the hotel was pretty busy all the staff was really attentive. I needed to make an early check in and they helped me to get to my room... More 

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Nashville, Tennessee
Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a wonderful stay at the Ritz St. Louis. We stayed just one night after Thanksgiving on our way home from visiting family. My husband, 3 kids & I stayed in one of the Executive Suites and it was one of the nicest rooms we've ever stayed in. For the price, it was an excellent value! The rooms are... More 

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San Antonio, Texas
Top Contributor
113 reviews 113 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

To begin, there are no bad hotels in the Ritz Carlton family. This is a phenomenal hotel that excels in every way. The staff is perfect.... Yes, perfect. The service is flawless. Every part of this hotel is pristine. Room service is excellent! Nothing but excellence is served here! It is expensive but worth every penny. Great location too!

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Chicago
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We've stayed here for a variety of occasions- from weekend getaways, to anniversary celebrations to a New Years Eve ball and the quality of service never falters. Their Sunday Brunch is still a bargain with plenty of seafood, interesting entrees, and endless sparkling wine. The regular rooms are roomy and bright, but splurge on the club floor and enjoy superior... More 

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San Diego, Ca.
Reviewer
4 reviews 4 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Customer service was outstanding. They did everything they could to make our stay special and treated us as though we were the most important guests in the hotel. Every one from the check-in stafff to the consierge were amazing. They couldn't do enough to make our stay special.

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Orange County, CA
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an excellent hotel...the staff is excellent and the accommodations are very traditional while still new and clean. The hotel is decorated in an antique style with a smoky, dark wood lobby and bright modern rooms with subtle neutrals and huge marble bathrooms. We stayed in an executive suite and it was large enough to accommodate our two toddlers... More 

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Boise, Idaho
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Ritz-Carlton for a work conference, and it completely exceeded my expectations. From the moment I approached, staff members were attentive and courteous. They always held the door, made sure I knew where I was headed, and were willing to go out of their way to help me. The rooms are beautiful, spacious, and very clean. The... More 

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Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Nicole R, It was great to read how much you enjoyed your conference at The Ritz-Carlton, St. Louis. Thank you for sharing your comments about the service you experienced from our Ladies and Gentlemen. We were thrilled to be your hosts. I was also glad to read about the wonderful food presentations that the group enjoyed. I will look... More 

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Additional Information about The Ritz-Carlton, St. Louis

Address: 100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
Phone Number:
Location: United States > Missouri > Saint Louis > Clayton
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Ritz-Carlton, St. Louis 4.5*
Number of rooms: 301
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Also Known As:
Ritz-Carlton St. Louis Hotel Clayton
Ritz Saint Louis
Ritz-Carlton Saint Louis
Saint Louis Ritz-Carlton
The Ritz-Carlton, St. Louis Clayton, Saint Louis, MO

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