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The Ritz-Carlton, St. Louis

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100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
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The Ritz-Carlton, St. Louis
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489 Reviews from our TripAdvisor Community

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Atherton, California
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

A cozy and very pleasant hotel. Comfortable rooms. Excellent service. A real pleasure to visit. The suites are especially spacious and nice. Lively entertainment in the living room lounge on weekends. Excellent location in Clayton, an upscale suburb near Wash U. Lots of wonderful restaurants nearby.

Helpful?
Thank mistersdad
New York City, New York
Level Contributor
117 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

My stay at the Ritz was wonderful as ever! I have stayed at this hotel many times. They always make you feel welcome.They delivered my favorite newspaper to my room without asking. The gorgeous marble bathrooms have a full tub, a separate room for the toilet and double sinks. The Asprey soaps and amenities are wonderful. the bed is very... More 

Helpful?
Thank Andrea T
Springfield, Illinois
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

The place to stay in St.Louis. The bar lounge area is fun and locals flock to it for its sushi and live entertainment on Friday nights.The Sunday brunch is delicious and elegant. The bar and lobby area is a wonderful place to have tea or a cocktail and people watch.The hotel is located in an upscale area of St Louis... More 

Helpful?
Thank Lalapuj
Canton, Georgia
Level Contributor
128 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were a bit concerned when we had several reservation issues at the beginning of this stay via telephone, but once all was understood between us and management things went perfectly! I ended up calling the hotel directly to speak to the front desk as well as to a manager, and everything that we discussed was exactly right and it... More 

Helpful?
Thank Kathy M
Birmingham, Alabama
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I stay here when visiting our corporate office as it is near and they have a rate. The lobby bar is great for a quick dinner, service is impeccable and the rooms and top notch. I've never had a bad experience here. If you are in the area I highly recommend it for the experience.

Helpful?
Thank TravelingBamaGirl
Pewaukee, Wisconsin, United States
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The thing I like most abut the Ritz is they are like the McDonalds of the hotel world. You always know it will be exactly the same experience no matter which Ritz you walk into. They are highly attentive and your every need is met - sometimes even before you even know you need something. I ordered room service for... More 

Helpful?
Thank Angela D
Amanda J, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Angela D, Thank you for sharing your comments about your recent visit. We are committed to providing the highest level of service and facilities to all our guests and your feedback is appreciated in this pursuit. We also enjoy our Clayton location with amazing dining options just outside our doors. We look forward to welcoming you back soon. Sincerely,... More 

Level Contributor
13 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

A first class hotel - the rooms were immaculate, breakfasts were very good, and the staff couldn't have been more helpful - from the reception desk to the restaurant, to the bar area. Cannot think of a single thing that could have been done better.

Helpful?
Thank Philip K
Saint Louis, Missouri
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Really a great property and a great price (probably because of the time of year) for a nicer hotel. The hotel is walking distance to tons of things in Clayton. The lobby and the rooms have this old school charm to them, but have all the modern amenities at the same time. Exercise facility was nicer than most hotels. Service... More 

Helpful?
Thank gary i
Hong Kong, China
Level Contributor
106 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The property itself is beautiful - a really lovely old hotel decorated fabulously for Christmas. But what really made a difference was the night manager working when I checked in (Matthew?). I came from overseas for meetings the next day and arrived fairly late. The manager opened the gym for me, even though it was late, so I could get... More 

Helpful?
Thank jctokyo
Chicago, Illinois
Level Contributor
18 reviews
4 hotel reviews
2 of 5 stars Reviewed January 7, 2016

I never stayed at Ritz but I have heard a lot about it so I was expecting a better experience. Here are some mistakes they made: 1. While making a reservation over the phone, I explicitly asked for a baby crib. When I checked into the room, there was no crib. I called the front desk and asked for one... More 

Helpful?
Thank chrishong86
Amanda J, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Chrishong86, Thank you for taking the time to share a review of your recent visit with us. Please accept my apologies that your experience was anything less than you should expect from The Ritz-Carlton. I appreciate the opportunity you have provided with your comments and have shared them with our leadership team. We take feedback seriously and will use... More 

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