We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, St. Louis

Certificate of Excellence
Hotel website
Hotel packages
100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
Special Offer
Complimentary Breakfast
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Ritz-Carlton, St. Louis
Professional photos View all
Browse nearby
The Ritz-Carlton, St. Louis
Add Photo

416 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    229
    117
    39
    21
    10
See reviews for
84
96
25
150
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
  • All months
    (416)
  • Mar-May only
    (106)
  • Jun-Aug only
    (112)
  • Sep-Nov only
    (123)
  • Dec-Feb only
    (75)
All months
Cleveland
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family was in St. Louis for a college graduation and we decided to stay at the Ritz to celebrate in real style. Nearly everything was perfect. The rooms were luxurious and very comfortable. Bathrooms were wonderful - marble floors, large shower and vanity, separate toilet area. Turn down service was accompanied by a little sweet each night with a... More 

Was this review helpful? Yes 1
manhattan
Top Contributor
63 reviews 63 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for a college graduation weekend, and the hotel went over the top to make all the families feel so special from live grand piano at 6:00 a-m to shuttle busses to special Bellinis for parents of grads. We think this is the best hotel by far in one of the greatest American cities. Rooms so spacious, bathrooms... More 

Was this review helpful? Yes
Philadelphia, Pennsylvania
Top Contributor
62 reviews 62 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked the Ritz as the last stop of our road trip before heading home, and we are glad we did. It was a great way to end the trip. The staff was very attentive and friendly. We booked a reservation and added breakfast and parking to make it easy. The breakfast was outstanding with lots of variety and all... More 

Was this review helpful? Yes
Alpine
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is not a cheap hotel, especially for St. Louis, but it deserves an average rating since it is clearly under staffed. Tried ordering tea one night and it took almost an hour to get --the reason was tha only one person was on call and several rooms asked for service. Tried calling to cancel the order after 45 minutes... More 

Was this review helpful? Yes 1
Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Mr. Sands, I appreciate your feedback about the delays you experienced with the delivery of tea and the answering of the phone late in the evening. There is no excuse for not providing the same high level of service you experienced through the rest of your visit during the overnight hours. We have met with the team and discussed... More 

Boston
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

As a Marriott platinum member who stays frequently at RC and other Marriott properties I have been consistently disappointed with the service at the Saint Louis Ritz Carlton. The beautiful building notwithstanding, the staff service at the front desk is not in keeping with what one expects when staying at the Ritz. Other RC properties certainly do a better job.... More 

Was this review helpful? Yes 1
Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear mbarrett03, Thank you for sharing your comments and review about your experience as a frequent guest. I appreciate the perspective that you, as a Marriott Platinum Rewards member, have on the hotel. I would welcome the opportunity to personally speak with you to gain a better understanding of how we could improve your experience and recognition as one of... More 

Princeton, New Jersey
Top Contributor
93 reviews 93 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The building and atmosphere are okay, but the infrastructure is often spotty. I've had instances where the hot water didn't work, papers not delivered, only one of four elevators worked, etc. The front desk is very attentive and the doorman work hard. The lobby is pleasant and the location is good. Catered food in the meeting areas is only okay,... More 

Was this review helpful? Yes 1
Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear RWL08540, I appreciate your taking time to provide a review of your recent visit. My apologies that this stay did not live up to your expectations. I agree that the lapses in service you noted are not what you, or anyone, should expect to experience at our hotel. We certainly must do a better job in executing our service... More 

British Columbia, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for a wedding a couple of years ago. We had young children. It was our first and only trip to St. Louis. This is one of the most beautiful hotels we've ever stayed at. Room was beautiful, spotless, full of character. Friendly helpful staff, in-room dining was great. The pool was huge, yet fairly shallow which was... More 

Was this review helpful? Yes 1
Montreal, Canada
Top Contributor
123 reviews 123 reviews
62 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is a nice hotel, received room upgrade at check inn. Friendly staff, good location. Comfortable beds, cigar lounge, many restaurants options on site. Lobby as a nice atmosphere with nice bar. Gym is also nice. It's all in Ritz Standard. Will come back.

Was this review helpful? Yes
Philadelphia, Pennsylvania
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 11, 2015

We stayed here while college visiting, and had the most luxurious, beautiful stay. The staff were helpful in every way, and the room was absolutely gorgeous. The bedding couldn't have been nicer, and the space was lovely. The lobby was energetic, and we had a great meal there for dinner - this is a really lovely gem of a hotel!

Was this review helpful? Yes 2
Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Colleen C, It was a pleasure to read the review of your recent visit to The Ritz-Carlton, St. Louis. I am so happy you liked the décor of our rooms and the comfy bed. I am also glad you enjoyed dinner and the energy of the Lobby Lounge. It definitely gets lively on the weekends! Hopefully the college hunting... More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed April 9, 2015

The staff really went above and beyond during my bachelorette weekend in St. Louis. When Guest Services learned that it was a special occasion, I received a complimentary upgrade and was greeted with free champagne and snacks. The executive suite was amazing. The hotel is also conveniently located in downtown Clayton. You get the Ritz brand without paying an arm... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

563 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (65)
Viewed
Room/suite (21)
Viewed
Bathroom (9)
Viewed
View from room (7)
Viewed
Hotel & grounds (11)
Viewed
Dining (4)
Viewed
Business center/function rooms (1)
Viewed
Other (12)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (476)
Viewed
Amenities (13)
Viewed
Executive Suite (329)
Viewed
The Hotel (134)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (5)
Viewed
Dining (3)
Viewed
Other (6)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay