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The Ritz-Carlton, St. Louis

4.5 of 5 100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
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Certificate of Excellence 2014
The Ritz-Carlton, St. Louis
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The Ritz-Carlton, St. Louis
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382 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Springfield, Missouri, USA
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Fellow Travelers, it was my first time staying at a Ritz Carlton and their reputation holds true. We were greeted at all times by the staff with warmth and friendliness. The room we requested was a king bed and it was very spacious, bed was comfy, pillows were soft, double sinks in the bathroom. I really liked the ease of... More 

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springfield, mo
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed on the club level on Jan. 10, which we have multiple times before. Service in the club lounge was non existent. Had to either serve yourself or go into the back (staff hideout) and ask for something. No sense of warmth or welcoming environment. Club lounge food presentations were paired down and rationed. There is... More 

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Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear mtsod, Thank you for sharing your comments about your most recent visit. I apologize that this stay on the Club level was not up to par with your previous visits. The lapses in service you experienced are certainly not what we pride ourselves in providing to our guests who are enjoying the atmosphere and amenities of The Ritz-Carlton Club.... More 

Birmingham, Michigan, United States
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In looking at places for our family of four, there weren't a lot of options in St. Louis that would have accommodated us without two rooms. The price of a suite at the Ritz was lower than two rooms at a similar hotel in the city, and afforded us a separate bedroom and enough space for both boys in the... More 

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Lamberton, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have yet to endure an "average" Ritz Carlton hotel experience. The Ritz Carlton experience is always phenomenal. My trip began with Room 923, a one bedroom suite, 2 bathrooms, 2 balconies, large sitting room, a spacious bath with marble floors, separate tub and shower, and a reasonable distance away from the elevator. I prefer traditional furnishings and despise modernism,... More 

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Dallas, Texas
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here the weekend before Christmas. The hotel was decorated beautifully and the lobby was very festive with the weekend afternoon teas and the nightly live bands. The last time we were in town we stayed at the Chase Park Plaza. I preferred the Ritz over the Chase because the facilities and the service. The lobby... More 

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Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Liz_S777, It was a great pleasure to read your review of your visit to The Ritz-Carlton, St. Louis. I am so happy that you and your husband had such a nice time enjoying the holidays at our hotel. I appreciate your comments about the staff and their genuine desire to make you feel so welcome and comfortable. I will... More 

Atlanta, Georgia, Usa
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I thoroughly enjoyed my stay at the Ritz Carlton. The valet attendants are the best. The front desk staff was attentive. Room service was excellent. The food and wine was great. One of the best experiences ever. The room was spacious and beautifully furnished. The bed was so comfortable that I did not want to leave it. I loved the... More 

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Austin, Texas
Top Contributor
68 reviews 68 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 23, 2014

The Ritz St. Louis has earned it rep as an outstanding hotel. Service is attentive, rooms are spacious, and the cigar club is incredible. If quality is a criteria, you'll certainly find your the Ritz your top choice. Even though a Marriot next to the airport is closer for convenience, it can't hold a candle in terms of quality and... More 

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Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Greetings rxman502001, Thank you for sharing your review of The Ritz-Carlton, St. Louis. It was wonderful to read your comments about the hotel and our attentive staff. We are very pleased to be your “First Choice” when your travels bring you to St. Louis and look forward to the next time we have the pleasure of welcoming you back. Warm... More 

Senior Contributor
22 reviews 22 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed December 15, 2014

If this was the first Ritz I had ever been to, I would never return to the brand. The hotel has all the standard physical findings of a Ritz (wooden walls, nice pictures, etc) but you are paying for the service. That was sorely lacking. The lady at the front desk asked why we were staying. I mentioned we were... More 

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Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Hatzlacha, Thank you for taking the time to share a review of your recent visit. My apologies that your experience was anything less than you should expect from Ritz-Carlton. I appreciate the opportunity you have provided with your comments and have shared them with our leadership team. We take the feedback seriously and will use it to address the... More 

Mattoon, Illinois
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 14, 2014

We try to get down to St. Louis six or seven times a year. We usually stay at the Ritz Carlton. We find the staff second to none. Starting with the valet attendants, they are exceptional and extremely friendly. We stay on the club level on the 17th or 18th floor. The staff up there, although have changed over the... More 

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New York
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 13, 2014 via mobile

Like almost all Ritz Carltons, this one is beautiful with friendly professional staff. Excellent in room service. Gym well equipped. Bellman and door staff were standouts. Excellent location near airport, restaurants.

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Additional Information about The Ritz-Carlton, St. Louis

Address: 100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
Phone Number:
Location: United States > Missouri > Saint Louis > Clayton
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Ritz-Carlton, St. Louis 4.5*
Number of rooms: 301
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Also Known As:
Ritz-Carlton St. Louis Hotel Clayton
Ritz Saint Louis
Ritz-Carlton Saint Louis
Saint Louis Ritz-Carlton
The Ritz-Carlton, St. Louis Clayton, Saint Louis, MO

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