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The Ritz-Carlton, St. Louis

Certificate of Excellence
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100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
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Complimentary Breakfast
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The Ritz-Carlton, St. Louis
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The Ritz-Carlton, St. Louis
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400 reviews from our community

Traveler rating
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    37
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    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jacksonville, Florida
Top Contributor
53 reviews 53 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

I always enjoy my stays at the Ritz in Clayton. The hotel is very luxurious. I particularly enjoy the mix of the traditional wood paneling and chandeliers with the colorful abstract art. The rooms are very large and comfortable with top notch beds and bathrooms. The lobby lounge is very nice as is the restaurant for breakfast. Staff is very... More 

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Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear mujd96, Thank you for sharing your review of The Ritz-Carlton, St. Louis. I was pleased to read how much you always enjoy your stays with us. I appreciate the compliments on the hotel, the rooms and especially the Ladies and Gentlemen who take great pride in taking care of our guests. I would welcome the opportunity to meet and... More 

Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I love the Ritz Carlton Hotel, It was a fabulous stay. I enjoyed the amenities, the room with the nice scenic view. I also enjoyed the club lounge where you have great food and warm staff to greet you. The nicest front desk manager. She was the best person to talk to, very accomodating with your requests. This was my... More 

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Marblehead, Massachusetts
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is your prototypical Ritz Carlton from top to bottom. Classic styling, clean and comfortable rooms and outstanding service. The only area that fell short of my expectations was the pool/fitness area. The pool looks like a poorly designed afterthought and the fitness area was dark and a bit too warm. That said, I wasn't planning on using the pool... More 

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Wentzville, Missouri
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We won a stay at the Ritz. My husband and I thought it was going to be really fancy but not so much. I wouldn't spend the extra money for it. It had nice large furniture. Out dated carpet. They charge $25 to valet park. They did have a live band and a dance floor.

Was this review helpful? Yes 1
Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear FYIgirl, I appreciate your review of your recent visit and apologize that we did not meet your expectations. We strive to make every guest’s experience special and I would welcome the opportunity to speak with you on how we could have done a better job with your stay. If you feel it appropriate to call me, I may be... More 

Princeton, New Jersey
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I arrived at the reception desk after a somewhat trying flight from New York. The woman who greeted me was very kind and upgraded me to a suite. I had a fabulous room; it was well equipped, great coffee and tea, bottles of water everywhere and the maid left me a mountain of good chocolate with turn down service. I... More 

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Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Elizabeth W, Thank you very much for taking the time to share your recent experience as our guest. I was happy to read how well you were treated upon arrival to the hotel and that you enjoyed the amenities in our guest rooms. I appreciate the comments about the service you and your meeting guests received and have challenged... More 

Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've stayed multiple visits over the past two months and while the rooms are clean and comfortable the property is a bit dated and in need of updating. I enjoy the friendly and professional Ritz-Carlton staff but the room service and bar menu need an update, food is acceptable and by no means inspiring contrary to the Ritz-Carlton marketing.

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Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Snouchy, Thank you very much for the review of your recent visits to The Ritz-Carlton, St. Louis. I appreciate your feedback on the hotel and our food and beverage offerings. We are beginning a few renovation projects in our restaurant and fitness center that will compliment the classic styling of the hotel. The fitness center will start soon with... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

Great Food and Cigar Bar - Well worth it when you have clients in from out of town - The hotel staff goes out of its way to make sure everyone is taken care of from the minute you walk in the door to you checkout -

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Calabasas, California, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Recently spent two nights at the Ritz Carlton in Clayton Missouri. While there my dogs back at home got very sick. My husband had to fax the emergency room vet information. At the front was Joyce, she was above and beyond helpful. Her care and concern was genuine. So much so that she sent up a complimentary dessert to us... More 

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Tennessee
Top Contributor
64 reviews 64 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 18, 2015

The Ritz anywhere hardly disappoints and this one was no exception. Weary from trip delays, cancelled flights and a journey that would never end, the staff dismissed our traveling attire and immediately attended to our needs for clean clothing, polished shoes and pressed jackets; not because we looked like hell but because they showed genuine Midwestern concern. Well Done. Oh,... More 

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Senior Contributor
27 reviews 27 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 12, 2015

I have stayed at this Ritz 2 or 3 times and for great reason! The service and cleanliness of the hotel is exceptional and second to none in all aspects! The breakfast and lounge are also very nice and enjoyable! It is my preferred place to stay in the St. Louis area!

Was this review helpful? Yes 2
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