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Crowne Plaza St. Louis - Clayton Hotel

3.5 of 5 7750 Carondelet Avenue, Clayton, Saint Louis, MO 63105 (Formerly Radisson Hotel Clayton)
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Crowne Plaza St. Louis - Clayton Hotel
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Crowne Plaza St. Louis - Clayton Hotel
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455 reviews from our community

Traveler rating
    152
    117
    83
    61
    42
See reviews for
146
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114
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza St. Louis - Clayton Hotel
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Jefferson City, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 17, 2013 via mobile

We came in late and only stayed one night. The staff was extremely accommodating and service was prompt. I stayed with my daughter who is in a wheelchair. My only complaint is there isn't many handicapped parking spots.

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Colorado
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 14, 2013 via mobile

The rooms, location, breakfast and value were great. Service was awful. Our room wasn't made up on day 1, and when I called to ask about it and get towels I was treated horribly. Not an apology, not a "how can we help fix it?" Also there were earwigs or something in one of the beds. And when I made... More 

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IHGCare, Guest Relations Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Dear DifficultToPlease09, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. I am pleased to know that our location suited your needs and our rooms and breakfast exceeded your expectations. We strive to give great and impressive service to all of our guests... More 

Vilnius, Lithuania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 12, 2013

Stayed there for two nights. The location is great, many coffee shops and things like that around. However, my room wasn't that clean, one of the bellboys was kind of rude, the other one was extremely helpful though. I accidentally left my camera in my room after checking out and, of course, it was never found by the staff. The... More 

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IHGCare, Guest Relations Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Dear gadlen, Thank you for your review regarding your recent stay at Crowne Plaza St Louis Clayton. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and... More 

central KY
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 12, 2013

stayed one night (Saturday) with kids. were enticed by online $106 rate but when I called there were no more rooms available. ended up reserving on expedia for $148 +/- but still a good value. front desk staff, housekeeping, and restaurant staff were extremely nice. room was decent and somewhat clean although a used bar of soap was in our... More 

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IHGCare, Guest Relations Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Dear BethTW, Thank you very much for taking the time to write your comments regarding your stay in our hotel. I am glad that you found our staff to be extremely nice and our rooms to be decent. Please accept our sincerest apologies for any shortcomings in your room and for any inconvenience your room location has caused you. Nonetheless,... More 

Texas
Top Contributor
213 reviews 213 reviews
156 hotel reviews
196 helpful votes 196 helpful votes
3 of 5 stars Reviewed June 10, 2013

Stayed here on business for two nights. If you have business in the Clayton business district and are a loyal Priority Club member, then you will likely be satisfied here. Service was inconsistent - a few little stumbles when checking in, but no fatal flaws. This hotel seems to be three buildings and a parking garage that were all connected... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Dear toomuchtravel, Thank you so much for your review of our hotel. I am glad that you were satisfied with your recent stay with us. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. Kindly accept our sincere apologies for any shortcomings you experienced... More 

Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 6, 2013

I stay here only because it is one block from our corporate office and we have a corporate rate. Just witnessed an incident handled very badly by security staff. Would not bring children here and will probably bring protection for myself the next time I have to stay. Not for business people who need their rest.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Dear BizTraveler58, Thank you for taking the time to write us a review. Please accept my apologies for falling short of your expectations. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Thank you for staying with us... More 

Travelers are raving about these Clayton hotels

Little Rock, Arkansas
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 3, 2013

We were at this Crown Plaza for 5 nights in May. I reserved the concierge level and the room included breakfast. Check-in was very simple and the lady very informative and friendly. The self parking was not included in my room but was added and very convenient. The hotel in near so many great places to eat and excellent shopping.... More 

Was this review helpful? Yes 1
Cape Town, Western Cape, South Africa
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 1, 2013

I stayed for four nights at the Crowne Plaza as I was attending a conference in St Louis. I took the metrolink and was in downtown in 25 minutes. The hotel is large with comfortable rooms and is a good place for business travellers. There is a good and free business centre where I was able to print and scan... More 

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Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 31, 2013

I stayed at the Crown Plaza in Clayton Mo last week. They location and set up were great. The most striking feature, however was the staff friendliness and professionalism. I was very impressed with the care Steven and Doris provided their guests in the concierge lounge. They never missed a step. I looked forward to seeing them each day. They... More 

Was this review helpful? Yes
Fort Worth, TX
Top Contributor
79 reviews 79 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 29, 2013

A stately, 84 year old gentleman makes the rounds of his breakfast guests during the Memorial Day weekend. This hotel is focused on customer/guest service, and employees go out of their way to see that we are comfortable. Breakfast included made-to-order omlettes as well as the usual good stuff! Linens were high quality and bed extremely comfortable. Even the A/C... More 

Was this review helpful? Yes 1
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Additional Information about Crowne Plaza St. Louis - Clayton Hotel

Address: 7750 Carondelet Avenue, Clayton, Saint Louis, MO 63105 (Formerly Radisson Hotel Clayton)
Phone Number:
Location: United States > Missouri > Saint Louis > Clayton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza St. Louis - Clayton Hotel 3.5*
Number of rooms: 255
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Also Known As:
Crowne Plaza St. Louis - Clayton Hotel Saint Louis, MO
Crowne Plaza Clayton

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