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Crowne Plaza St. Louis - Clayton Hotel

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7750 Carondelet Avenue, Clayton, Saint Louis, MO 63105 (Formerly Radisson Hotel Clayton)
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Crowne Plaza St. Louis - Clayton Hotel
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Crowne Plaza St. Louis - Clayton Hotel
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492 reviews from our community

Traveler rating
    165
    135
    88
    61
    43
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157
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127
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza St. Louis - Clayton Hotel
See the most recent reviews
Kelowna, British Columbia, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2013

My wife and I both suffer from PTSD. We were visiting family in the St. Louis area and chose the Crown Plaza simply due to its location. To make a long story short; we planned two nights, but, after the first night in a room that was near noises that set off our ptsd,we were going to find another hotel.... More 

Was this review helpful? Yes 1
Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Thank you, Dave! I'm so happy that you were able to meet our owner and had such a wonderful experience. That really makes me feel good and I love hearing about guest's interactions with him - he's a great person and we're all proud to work for him. We're glad you enjoyed your suite and we hope to have you... More 

Chapel Hill, North Carolina
2 reviews
5 of 5 stars Reviewed October 10, 2013

I stayed at the Crown Plaza in Clayton for three nights in October to attend a Washington University conference. Most of the conference was held in the hotel meeting rooms which were perfect for our event - clean, comfortable chairs, good sound, drinks, etc. All the little things that make an event like that go smoothly, including friendly staff. I... More 

Was this review helpful? Yes
Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Wow! So many thanks from our entire staff for your wonderful review, FrProf01! We are so pleased to know you enjoyed your stay and took the time to share with our community! We're so glad your meeting was a success and that you found our staff to be friendly. Clayton is a great area, isnt it? There is so much... More 

Pasadena, CA
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 10, 2013

On a trip to visit Washington University we stayed in a lovely and well appointed room - Beds, and Pillows very comfy. Beds are tall making it a challenge and hard to get into for a 5'2'' lady - needed a footstool to push up on. Staff friendly and accommodating. Wi -fi service strong.. But the roomy bathrooms floors were... More 

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Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Thank you for your kind words and we are so glad to know that you enjoyed your stay, but I do want you to know that it is often standard in most hotels these days to have an accessible room option, and that means more than just having wheelchair access. Accessible rooms often have the grab bars that you mentioned... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed October 9, 2013

Friendly staff, especially Fred the shuttle driver and the two gentlemen at the concierge desk on Sunday morning. Room was clean, great omelets to order and convenient location just a few blocks from the MetroLink platform. And...a window I could actually open to enjoy some cool midwest night air. Great property, great staff!

Was this review helpful? Yes
Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Thanks, Eric, for your 5-star review and recommendation! We appreciate you taking the time to share your experience and I will personally thank Fred for taking such good care of you during your stay. We're glad you enjoyed your accommodations and the breakfast in the morning - we look forward to seeing you again next time. Thank you for staying... More 

Germantown, Tennessee
2 reviews
5 of 5 stars Reviewed October 6, 2013

This was my first time at the Crowne Plaza, and it certainly won't be my last. Upon checking in, I was advised the procedure for the self-parking and how to enter into the hotel from the garage. I appreciated the precise directions since the path could be confusing. I was very pleased with the large room and clean accommodations. The... More 

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Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Thank you so much, Felicia, for taking the time to share your wonderful experience! We are so glad to know that you were taken such good care of and will be returning! I am so proud to work with such a thoughtful and considerate team, and I am especially proud of Lorenzo for taking the time to escort you to... More 

Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 29, 2013

My son and I recently stayed at this hotel while we visited Washington University. The location was terrific for both the college visit and some sightseeing. The hotel seemed nearly empty and was very quiet. The room we stayed in had been renovated sometime recently and was nicely decorated and large. The beds were pretty comfortable. The workout room was... More 

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Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Thank you for staying with us, Marla, and thank you for taking the time to share your experience with our community! We work closely with Washington University and yes, we're only a 5 minute drive from the hotel - I'm glad that worked for you. Thank you so much for your compliments and I do want to say that I... More 

Mt. Prospect, IL
Top Contributor
67 reviews 67 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 27, 2013

And this is their primary problem for the non-wedding traveler. We enjoy the location of this hotel and adding the breakfast is certainly a nice perk! However, when the music starts to play, the entire hotel rocks! That means you will hear the music and if you want to go to bed early (10pm), you will be bothered. Nyquil or... More 

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Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Thank you, vbnet, for your informative review! I always appreciate when an experience traveler provides us with their valuable feedback. As you mentioned, we are a very popular wedding venue in prestigious Clayton, Missouri. Weddings do typically take place on the weekends and it is for that reason that we make every effort to veer non-wedding attending guests away from... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2013

Wonderful accomodations at reasonable price with full buffet breakfast included.Even had omelet bar like a cruise ship.Rooms were large and clean.Service was excellent,but had problem with TV which was quickly addressed.I would recommend this hotel highly if downtown location is not necessary.

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Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Thank you, gelbs, for taking the time to share! Your feedback is very important to us and nothing is more rewarding than a 5-star recommendation! We're glad you enjoyed the breakfast and found our service to be "excellent" - that means a lot and our entire staff thanks you for your compliments. Thank you so much for staying with us... More 

Sugar Land, Texas
Top Contributor
157 reviews 157 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 22, 2013

Attended a conference nearby, literally within walking distance, making this a great business hotel. To clarify, this hotel would not be on my radar for personal travel. Staff is outstanding, very warm, helpful and accommodating. Clayton appears to be a business center and this hotel is positioned for this. Restaurants abound within walking distance. My room was on 8th floor,... More 

Was this review helpful? Yes 2
Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Thank you, Shuttrrbug, for your review! It means a lot coming from such an active member of TripAdvisor and we thank you for taking the time to share with our community.You are correct - Clayton is definitely a business district in St. Louis County. There are several Fortune 500 companies in this area and it is also home to the... More 

lawrenceville
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 20, 2013

Just returned from a quick vacation(5 days) In Clayton Mo. The hotel was pretty good for the price. The staff was very helpful and very fast when needed. The beds were very comfy. The breakfast buffet was out of the world. The rooms are kind of on the small side but was rather clear than I expected. Everything was about... More 

Was this review helpful? Yes 1
Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Thanks, wrigh1p! We're so glad you enjoyed you enjoyed your 5-day vacation and thank you so much for spending it with us! Our staff thanks you for your compliments and that is certainly the goal we all work towards - your satisfaction. We have really improved our breakfast buffet in the past months and it is great to hear that... More 

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