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Crowne Plaza St. Louis - Clayton Hotel

3.5 of 5
7750 Carondelet Avenue, Clayton, Saint Louis, MO 63105 (Formerly Radisson Hotel Clayton)
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Crowne Plaza St. Louis - Clayton Hotel
Ranked #4 of 5 hotels in Clayton
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233 reviews from our community

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Date Rating
Weston, CT
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 20, 2013

We booked on hotels.com with the price match guarantee. So when the rates went down, we were able to upgrade to an executive w/ 2 queen beds for the same price as a standard double. Very clean, with large bathrooms and comfortable linens. Not much of a view, but a lovely lobby and convenient (free) parking. Good breakfast buffet (w/... More

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Oakland, California
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed April 9, 2013

we stayed in room with one king bed and the room is small and the bathroom is tiny. but it had a good size fridge and a microwave which was a big win. room was clean, bed was comfy. staff was very nice. it was noisy, our room was close to the tiny elevator, and we could hear everything out... More

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Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review
April 10, 2013

Thank you for sharing your experience with us! We're glad you enjoyed the room amenities and found the staff to be so nice! It seems you were in a smaller standard room - but if you ever stay with us again, try reserving a 2-room suite or a room in our Executive Tower if you're looking for more space to... More

Kansas City, Missouri
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 8, 2013

Had everything you might need except free parking and free wifi in the room. Great location. Great restaurant in the hotel. Excellent staff in the hotel and the restaurant! Other places to eat are within walking distance and Clayton is a good central location for all the greater St. Louis area. Bed was comfortable and the bathroom was well done... More

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Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review
April 10, 2013

Thank you so much for taking the time to review your stay with us! We are so pleased to know our staff was appreciated and that you enjoyed the restaurant. Clayton is a great location and we're glad you agree! I do want to point out, however, that our Wi-Fi is free to all guests throughout the entire hotel and... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 3, 2013

My family of four stayed here for a trip to explore St. Louis. We had reservations for a downtown hotel by the Arch, but canceled them after reading horrible reviews on bedbug registry dot com. Crowne Plaza was not on the list as of March 28, 2013 so we gave it a try. 10 miles from the city didn't matter... More

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IHGCare, Guest Relations Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review
April 24, 2013

Dear HomeSweetHome4me, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback... More

Ft. Thomas, KY
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 27, 2013 via mobile

I stayed here to be close to my colleague's office. The lobby of the hotel is very beautiful so I expected the same of other parts of the hotel. The woodwork for the most part looks original and has been well maintained. The elevators were shabby and in need of some cosmetic work. The keycard reader on my door was... More

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IHGCare, Guest Relations Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review
April 15, 2013

Dear 27Love2travel, Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, We truly value the negative comments as this gives us the opportunity of improving what we can offer. We will address these points and we hope when you return you will... More

Evansville, Indiana
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 26, 2013

We stay in Clayton when we visit our daughter who attends a University in the area. They have updated some areas without taking the time to do the "full-monty" and it is time. Good location, service is average and the breakfast is better than your average hotel breakfast. I would stay again for convenience but that is the only reason.

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IHGCare, Guest Relations Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review
April 18, 2013

Dear ColonelTim, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Please accept our sincere apology for the shortcomings you experienced during your stay and I regret our hotel did not live up to your expectations.... More

Leawood, Kansas, United States
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 19, 2013

We only stayed one night but had a good experience. Best part was a free arcade game room off the pool area - the pool was fine (pretty average indoor hotel pool), but the added opportunity to play some free games (frogger, race car, etc.) was great entertainment for the kids. We had room service and the food was good.... More

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Annapolis, Maryland
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 10, 2013

The hotel is located right in the city center area of Clayton. There is a work out facility and a pool. The rooms are clean and include a fridge and a microwave. I stayed in 215, so it's just down the hall from the workout room and above the breakfast buffet. My only gripe was the shower...sounded like a helicopter... More

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Carbondale, Illinois
1 review
3 of 5 stars Reviewed March 8, 2013

This property has a lot of potential, but it is in need of attention. The location is great. I intended to self-park, but ended up opting for valet because I arrived at night and the parking garage was creepy. My disappointment really started once we got inside. The common areas of the hotel were very worn and grimy and I... More

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IHGCare, Guest Relations Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review
March 23, 2013

Dear ricksea55, Thank you for taking the time to share your feedback regarding your stay with us. I am pleased to know that you find our beds comfortable. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept my sincere apology for the... More

Metropolis, Illinois, United States
1 review
2 of 5 stars Reviewed March 7, 2013

This property does not met the Crown Plaza standard that would be expected The king room was in the OLD tower and had been remoldeled --kind of The wall still had a impression of an old picture that did not get repainted --the bathroom was very small--with a cracked sink--the blackout curtain did not black out --the ice maker on... More

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IHGCare, Guest Relations Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review
March 28, 2013

Dear Clyde S, Thank you for your candid review of our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for not living up to your expectations and for not creating a memorable stay for you. The feedback we receive from our valued guests, like you, enables us to... More

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Additional Information about Crowne Plaza St. Louis - Clayton Hotel

Also Known As:
Crowne Plaza St Louis
Crowne Plaza Clayton
Crowne Plaza St. Louis - Clayton Hotel Saint Louis, MO
Address: 7750 Carondelet Avenue, Clayton, Saint Louis, MO 63105 (Formerly Radisson Hotel Clayton)
Phone Number:
Region: United States > Missouri > Saint Louis > Clayton
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Clayton
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the Crowne Plaza St. Louis-Clayton Hotel, just 15 minutes from Lambert St. Louis International Airport, centrally located in the heart of St. Louis's most prestigious business and residential district and within walking distance of many of St. Louis s finest restaurants, bars, boutiques, and galleries. The Crowne Plaza is conveniently surrounded by notable Forbes & Fortune 500 corporations such as Monsanto, Brown Shoe and Morgan Stanley, to name a few. Nearby attractions include Saint Louis Galleria, Washington University, Gateway Arch, Union Station, Busch Stadium (Cardinals Baseball), Edward Jones Dome (Rams Football), Savvis Center (Blues Hockey), Anheuser Busch Brewery, Grant s Farm, Forest Park featuring St. Louis Zoo, Muny Opera, Fox Theatre, Convention Center, Casinos and Six Flags. The Crowne Plaza St. Louis- Clayton Hotel has recently completed a $10.5 million renovation. Come and experience the Crowne Plaza difference, pamper yourself with our Sleep Advantage program in the spacious and relaxing guest rooms featuring the seven-layer-bed sleep amenity package and complimentary wired/wireless high speed internet access. The Crowne Plaza boasts over 21,000 square feet of flexible meeting space including the Top of The Tower Crystal Ballroom. Stay at the Crowne Plaza St. Louis-Clayton Hotel and experience our consummate service and attention to detail. We deliver the Crowne Plaza promise! ... more   less 
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Crowne Plaza St. Louis - Clayton Hotel
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