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All 5 Clayton hotels

Crowne Plaza St. Louis - Clayton Hotel

3.5 of 5 Hotel   |   7750 Carondelet Avenue, Clayton, Saint Louis, MO 63105 (Formerly Radisson Hotel Clayton)
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Ranked #4 of 5 Hotels in Clayton
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425 reviews from our community

Traveler rating
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    79
    60
    38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newark
2 reviews
3 of 5 stars Reviewed yesterday NEW

We were traveling from Central Ohio to Jasper Arkansas. St. Louis - Clayton was about mid-way. We choice this hotel due to being about mid-way and recommendations of others on Trip Adviser. We had a handicapped accessible, but it was difficult to get to. We weren't allowed to use a luggage cart without the assistance of a bellhop. The hotel... More

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Brecksville, Ohio
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Planning a trip to St. Louis to visit our oldest grandson at Washington University, we wanted to stay near the campus and in a nice location. After searching on the internet, we decided upon the Crown Plaza Hotel-St. Louis (Clayton). We spent 3 nights here and it proved to be a very nice choice for us. First off, the location... More

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San Diego, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I seriously hurt my back by sleeping on their very soft mattress. I went to gym and borrowed a pad and slept on the pad on the floor in the room (that bad). Manager very nice & put board under mattress that did nothing. Any person who needs a FIRM mattress, be forewarned. I cannot tell if the mattresses are... More

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Kauai
Contributor
18 reviews 18 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was wonderful - a terrific deal, a beautiful room with hardwood floors and a free buffet breakfast and free weekend parking. Not the most exciting part of St. Louis (at night anyway - you need to wander over to the Ritz bar for anything late night) but very nice and safe. We were delighted and would definitely stay... More

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Boston, Massachusetts
Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is dreary and shabby and not very clean. The lobby is nice and everything else is run down. The pool area was particularly grungy. There was a dirty straw left by a previous guest on the bathroom floor of our room. It was not removed by the maid in the two days of our stay. Yuck. The breakfast... More

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Eric H, Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

I am so sorry to hear of your experience, Karen. It sounds like we dropped the ball when it came to your room services and I sincerely apologize. I also apologize for the condition in which you described the pool area to be in. Please know that these issues do not showcase our typical level of service and it would... More

Needham, Massachusetts
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is dark, dirty and depressing. Public areas and rooms are run down and unclean. There are a variety of odors in various parts of the hotel and none of them are good. Mostly smells like disinfectant that is masking other odors. Hotel room was average size. Pool area was old and dirty. Breakfast was adequate. I will say... More

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Eric H, Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Thank you, fsr02492, for taking the time to share your experience with us. While I am glad to hear that our staff was friendly, it is disappointing to know that you were less than pleased with your overall accommodations. We take this feedback seriously and please be assured that your comments will be used to improve our operations. If you... More

Riverton, Utah
1 review
4 of 5 stars Reviewed 1 week ago

Upon entering our room, we realized we needed a larger room to serve as a gathering space for several family members. JAMMIE was working the front desk and went well beyond our expectations by showing us another room with a sitting area allowing us to make the choice of a room change. The other employees also exhibited a very high... More

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1 review
4 of 5 stars Reviewed 1 week ago

My wife, 2 y.o., and myself stayed here for pleasure as a get away when we got a deal online. Room was small but comfy. The bed was comfy. The pool is old, not very clean, but my kid didn't mind! Close to zoo, magic house and downtown activities. The staff was top notch. Very pleasant, helpful, and attentive. The... More

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Seattle, Washington
2 reviews
2 of 5 stars Reviewed 1 week ago

The room is not clean. The heater/AC unit is dripping of dust. Do not think the air filter has been changed for months. Rest of the room is also dusty, you can see on the furniture. It is a respiratory hazard.

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Eric H, Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Sydney R, please accept my sincerest apologies for the condition that you found your room in upon check-in. I am just as disappointed to see this and will most certainly be addressing this with our housekeeping and maintenance teams and am confident that we will work to make sure that this issue is resolved. Thank you for bringing this to... More

Saint Louis, Missouri
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Check in was fast and easy. Personnel were friendly. The hotel itself was the issue. The garage was creepy, and the gate was broken so anyone could come in. The room itself was smaller than I had hoped for for paying for an executive suite. The hardwood looked nice, but it popped whenever we walked on it and just felt... More

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Eric H, Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Thank you for your feedback regarding your recent stay with us, Amanda. I am sorry to hear that you were dissatisfied with our accommodations and wanted to make sure your concerns were addressed. Above all, I apologize if you think you found mold somewhere - I would sincerely appreciate a call at the hotel so that I can obtain more... More

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Additional Information about Crowne Plaza St. Louis - Clayton Hotel

Address: 7750 Carondelet Avenue, Clayton, Saint Louis, MO 63105 (Formerly Radisson Hotel Clayton)
Phone Number:
Location: United States > Missouri > Saint Louis > Clayton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza St. Louis - Clayton Hotel 3.5*
Number of rooms: 255
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Also Known As:
Crowne Plaza St. Louis - Clayton Hotel Saint Louis, MO
Crowne Plaza Clayton

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