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Crowne Plaza St. Louis - Clayton Hotel

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7750 Carondelet Avenue, Clayton, Saint Louis, MO 63105 (Formerly Radisson Hotel Clayton)
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Crowne Plaza St. Louis - Clayton Hotel
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Crowne Plaza St. Louis - Clayton Hotel
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485 reviews from our community

Traveler rating
    164
    129
    86
    62
    44
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157
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124
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Minneapolis, Minnesota
Senior Contributor
24 reviews 24 reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

Not gonna lie - we book our hotels solely on price and the pool, with free breakfasts a close third. So when we saw pictures of the pool area at the Crown Plaza in Clayton, Missouri (which was 3 miles from everything we wanted to do), we jumped on it. We weren't disappointed. For starters, the pool is warm -really... More 

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Blacksburg, Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

I was very disappointed with our stay. Rooms were cold and there were no warm blankets, despited calling multiple times as well as attempting to adjust heating/cooling unit. It was too cold to sleep in. Staff was rude and unhelpful. I left my hotel room and stayed on the couch at another hotel. There was not a good place to... More 

Was this review helpful? Yes 1
Saint Louis, Missouri
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Hotel and 99% of the staff is very nice..however one security guy Emile was very rude and treated us horribly. We are working with the manager Rne Whitnah now to resolve the issue. The director of Security Ron Spielman is also involved. The front desk person ( I wish I remembered her name) did a great job of getting to... More 

Was this review helpful? Yes 6
Eric H, Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Thank you so much for your feedback, swh2707! We were so pleased to host your wedding and are so glad that the service was so beautiful and went well... up until the night after. We sincerely apologize for the issues you dealt with when it came to our security guard. Unfortunately, hotel security is something that our guards do take... More 

Kansas City, Missouri
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I very much liked the vinyl flooring and the ceiling fan. The room has a small refrigerator and a microwave. The hotel is not new, but I was able to stay there comfortably. I have a baby just turned 1 year old, so I do not like him crawing all over the dirty hotel carpet, but I was able to... More 

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San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed for 4 days last year while dropping daughter off at Wash U. Staff were so nice. They even gave us free parking vouchers ($6/day). Great room for the prices, excellent breakfasts. We are coming back this year again in August.

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South Burlington, Vermont
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the best Crowne Plaza we had been, clean, quiet, wonderful staff, annnd, free delicious breakfast!!! We were not sure at first what to expect when we booked it, but we were on to a nice surprise. The staff are friendly; there is good parking garage at the back, our room is spacious, 2 queen beds for the 3... More 

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Saint Charles, Missouri
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay at this Crown Plaza at least once a year. Eric, the front end Manager is awesome and knows his stuff. Great area, but quiet in the evenings. Good local places for food and less than 10 minutes from a very nice mall. Sad to hear they may be eliminating rooms with hot tubs though, as that is a... More 

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Waterford, Michigan, United States
Top Contributor
127 reviews 127 reviews
60 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been traveling for business for many years and have conducted meetings at hotel across the country. When I booked this hotel I actually thought it was the other Crown Plaza by the airport. I was pleasantly surprised when I pulled up as I had stayed here a few years ago. After being here 3 nights and having an... More 

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Kirkwood, Missouri
1 review
5 of 5 stars Reviewed 2 weeks ago

One night stay. Met a family member at the bar & grill in the hotel which was active but not loud for a Wednesday night and good atmosphere. The person handling the reservation desk, Taylor, was very professional and a pleasure to talk with. The staff was concerned about our well being. The complementary breakfast was excellent. The owner of... More 

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Birmingham, AL
Contributor
20 reviews 20 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is an okay hotel, not what I am used to for a Crowne Plaza hotel. It's really showing its age and needs a facelift. The laminate hardwood floors in the room is a bad idea. Bathroom tile was probably very nice back in the day, but is stained and aged now. My sink was a little off kilter. There... More 

Was this review helpful? Yes 1
Eric H, Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review

Thank you for taking the time to share your valuable feedback, mrbanker! I am very sorry to read some of these comments as this is not the type of experience we strive to deliver. As you mentioned, we are an established property and no, we are not a new construction hotel. We have been here for a long time, however... More 

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