We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Clayton Plaza Hotel St. Louis

Hotel website
Hotel deals
7730 Bonhomme Avenue, Clayton, Saint Louis, MO 63105
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Sheraton Clayton Plaza Hotel St. Louis
Professional photos View all
Browse nearby
Sheraton Clayton Plaza Hotel St. Louis
Add Photo Write a Review

504 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    191
    135
    96
    55
    27
See reviews for
141
80
52
178
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (504)
  • Mar-May only
    (126)
  • Jun-Aug only
    (157)
  • Sep-Nov only
    (125)
  • Dec-Feb only
    (96)
All months
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

Bad experience. There was a party at the room nearby. Screamings, music, people running at the floor until 5am. I called reception severas times, but they did not do anything. The next day, the only answered I got was "sorry". I will not come again.

Was this review helpful? Yes
Lincoln, Nebraska
Level Contributor
76 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The staff at this hotel, from black-suited managerial types to front desk clerks to bellmen, waitresses, and housekeeping/maintenance personnel, are over-the-top friendly and eager-to-please. They really have to be because the odds are stacked against them in many instances. This hotel is the architectural ugly duckling of the up-scale Clayton business district. At its opening, it probably had a plausible... More 

Was this review helpful? Yes
Callan H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Jim H. What an eloquent and thorough review. I appreciate your taking the time to mention that our staff members are friendly and helpful despite perceived obstacles. We are due a major renovation in the coming year and, while that is not of immediate comfort, it will definitely put our hotel on par with our competitors and right back... More 

East Point, Georgia, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The visit to the St. Louis area began on Saturday, June 20 for a convention. The convention hotel was the Sheraton in Clayton. Overall, the hotel is in pretty good shape, but is showing some wear. Surfaces in the lobby and in my room were worn. But the bath was updated and looked great. Nothing but good things to say... More 

Was this review helpful? Yes
Callan H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Jeffrey M: Thank you for your review. I wanted to apologize for the challenges you faced while staying with us and I also wanted to let you know that not only have I addressed the elevator inconsistency, but that the hotel is scheduled for renovation through 2016. Please reach out to me if I can ever be of assistance. More 

Level Contributor
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

This was my 1st experience with a Sheraton property. We were meeting with friends for a weekend get together and they had already booked a room so we decided to stay at the same hotel. The front desk staff is friendly and professional when in person. My wife called from our room on two occasions to ask questions and the... More 

Was this review helpful? Yes
Chicago, Illinois
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel itself was fairly clean and somewhat updated. We stayed for two nights. My husband,my 10 year old daughter and myself. When I got to my room I had the urge to dust. I don't know if the vents need to be cleaned or what but everything in the room had a light layers of dust (which I cleaned)... More 

Was this review helpful? Yes
Callan H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for taking the time to review our hotel. I am sorry that no one gave you a full explanation of our Go Green program but I have spoken to the Front Desk regarding that omission and to Housekeeping so that the same fate does not befall a fellow traveler. More 

Davis, Illinois
Level Contributor
11 reviews
3 of 5 stars Reviewed 1 week ago NEW via mobile

Overall it was a nice stay. However, they only have 2 elevators for 16 floors of guests and one valet for all of the guests. Needless to say everything is very slow. Would not recommend staying here .

Was this review helpful? Yes
Callan H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear BrittanyKeltner: I am so sorry to hear that we did not live up to your expectations much less exceed them. I regret that I did not get a chance to meet you. I would really like you to see us as we truly are so the next time you come to St. Louis, please give me a call and... More 

Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The hotel was within about 12 minutes of everywhere we wanted to go- Zoo, stadium, City Museum, Science Center, etc. The lobby was nicely decorated and the bell hop was very knowledgable and helpful with restaurant recommendations. The room was adequate but not fancy. We were only in the room to sleep so it was just what we needed. I... More 

Was this review helpful? Yes
Callan H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Cher M.: Thank you so much for taking the time to give us feedback on your stay. We are very happy you had a good one. I am sorry about the passersby making noise as they went to and from the pool. We hope to see you again soon. More 

Milwaukee, Wisconsin
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

I picked the Sheraton Clayton Plaza out of convenience since my daughter's swim team was staying at the same hotel. It looked as though the rooms had been redone on the club levels so I thought the hotel would at least be halfway decent. My room smells, the air conditioner is loud and doesn't work that well, the carpet is... More 

Was this review helpful? Yes
Callan H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Alisa71: I am deeply sorry and very disturbed to hear that your stay with us was so far below your standards. Should you ever decide to return to our hotel, please give me a call and I will gladly block and check your room prior to your arrival so that it will exceed your expectations. Should that not work... More 

New York City, New York
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I wanted to like the Sheraton Clayton Plaza, but it was the most disappointing stay I've ever had at a Starwood property. (1) Facilities were in rough shape. Room furnishings (and we were on 15, a SPG floor) were wearing thin. Leather headboard was threadbare. Room AC was very loud, and didn't work well. Had to sleep on top of... More 

Was this review helpful? Yes 1
Callan H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear MBSA2: I am so sorry to hear about your troubles while staying with us. Please believe that your stay is not typical. I would really appreciate it if you could reach out to me by either telephone or email and I will do whatever it takes to make things right in your eyes. I apologize again and I hope... More 

Moreno Valley, California
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a 3 day trip business trip to the St. Louis area and I really liked it because it was close to a freeway (or highway) compared to where I stayed last time which was in the midst of downtown St. Louis. Additionally, Clayton is like a financial/government district so there are a lot of nice restaurants... More 

Was this review helpful? Yes 1
Callan H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Guest, Thank you for staying with us. I appreciate your feedback and your business. I apologize the check in process took so long. We will work to improve our speed of arrival for all of our guests. Please come to stay with us again soon. Yours in hospitality, Callan H More 

Questions? Get answers from hotel staff and past guests. Ask a question

73 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (54)
Viewed
Room/suite (13)
Viewed
Bathroom (7)
Viewed
Hotel & grounds (9)
Viewed
Dining (1)
Viewed
Pool/beach area (3)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (6)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (6)
Check In Check Out
Price Your Stay
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay