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Sheraton Clayton Plaza Hotel St. Louis

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7730 Bonhomme Avenue, Clayton, Saint Louis, MO 63105
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Breakfast for 2 Included
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Sheraton Clayton Plaza Hotel St. Louis
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Sheraton Clayton Plaza Hotel St. Louis
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516 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Eureka, California
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The hotel is older and needs to be updated. Everything cost extra. Breakfast not included. Internet was extra. There were no freebies as you would find in most hotels. We booked our reservation 3 months in advance and immediately found out that we could not get a flight for that day. So we changed our reservation to start the next... More 

Was this review helpful? Yes
Level Contributor
5 reviews
3 of 5 stars Reviewed 3 days ago NEW

This hotel is older but still a nice stay. The weekend we stayed they were booked completely but had enough staff that there was not much of a wait during check in. All of the staff was very friendly and helpful when needed. The room was nice, not very big but big enough for our family. Our AC wasn't the... More 

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The North Coast, Rochester, NY
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Very surprised to learn that internet is $10/day extra. First bottle of water is on the house...the one behind it has a little tiny $4.00 price tag on it...yikes! Staff was friendly and helpful, although they failed to mention the free internet access in the lobby.

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David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Rightbrainer: The Internet access fees and water prices are standard throughout the brand but, as you stated, access to the Internet through our business center--The Link--is free. I hope this helps for your next stay at a Sheraton. Have a great day and thank you for your feedback. More 

Memphis, Tennessee
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is centrally located in Clayton, a short drive to the St Louis city center, or a brief ride on the light rail. The hotel gets busy on weekends and only has two working elevators, which get bogged down. But Clayton is walkable and picturesque. Easy walk to the Half and Half for breakfast. Quick drive over to the... More 

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David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear ConleyM54: Thank you. What a wonderful review. We look forward to your next visit. More 

Champaign, Illinois
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here to go to a Cardinals game. Checkin was a snap, the lobby is excellent. Didn't make it to the bar but had a lively group in there. Only 2 elevators that are slow but that is not a deal-breaker. Parking is adjoining and easy too. Metrolink station is only a 3 minute walk so that was perfect to... More 

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David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear David H: Thank you so much for your kind review. I am so happy to hear that you had a good stay with us and found our location to be convenient to all the places you needed to go. More 

Indiana
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We made an impromptu trip to St. Louis and spent one night in this hotel - 2 adults and 2 children. We stayed on the 12th Floor. Hotel room was clean. The bed was very comfortable. The room was quiet and we slept well. Our free Continental breakfast was very decent (lots of fresh fruit - summer visit), however we... More 

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David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Notashopper1234: Very happy to hear all the nice things you said and found at our hotel and I apologize for the mix up regarding breakfast. To address your specific queries: There is no free breakfast All Sheraton hotels charge for Wi-Fi access but if you are a Platinum SPG member and book through the SPG website it is free.... More 

Level Contributor
9 reviews
2 of 5 stars Reviewed 1 week ago

We stayed at the Sheraton for a wedding that was being held in the hotel. Our room was ready upon arrival at 2:30 but not everyone's was ready even at 5:30 (check in was 3). The room was clean enough but could have used some major updates. Our main complaint was that it was 95 degrees outside and the air... More 

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David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Jessica B.: I am happy to her we had your room ready for your early arrival but sorry to hear our appearance did not meet your expectations. We are due for a major upgrade in 2016 and we will be addressing other issues throughout the rest of the year. Thank you for your feedback. More 

Jefferson City, Missouri
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Jim and I stayed here in April 2015. He was having some medical tests done at a nearby facility. I had asked when I made the reservation if we'd be able to get into room early and was told it was more than likely that we could. I asked for this because Jim needed to be able to rest before... More 

Was this review helpful? Yes 1
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Anne C.: I am so sorry to hear that we failed to live up to our promise to you--especially in light of the reason for your visit. Please reach out to me via email or by telephone and I assure you I will do my best to make things right for you. More 

Florence, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For the Sheraton Hotel chain, this hotel is average. It's needs to be updated with new carpet throughout and updated bathrooms in rooms as well. The staff is very attentive and provide great service. This can be a great hotel with upgrades.

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David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Sharon C.: Your feedback is noted and appreciated. Thankfully our renovation is not far away so we will definitely be able to exceed your expectations very soon. Regarding your comments on our staff, I will be proud to pass them along. Thank you for taking the time to give us your feedback and to be so gracious. More 

Cincinnati, Ohio
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The entire staff was great from valet, to check in, to the bar, to housekeeping but the property looks worn. The vinyl on my headboard was cracked and the elevators don't exactly inspire confidence. I will be looking at other options on my next trip to Clayton, MO

Was this review helpful? Yes
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Ageorgin2896: Thank you for the great comments about our staff. They are an excellent group of professionals who really care about how your are and how you are treated. They will be sad to hear that you may not be staying with us the next time you are in town. More 

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