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Sheraton Clayton Plaza Hotel St. Louis

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7730 Bonhomme Avenue, Clayton, Saint Louis, MO 63105
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Breakfast for 2 Included
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1 room 1 guest
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Sheraton Clayton Plaza Hotel St. Louis
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523 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milwaukee, Wisconsin
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Great location. Excellent breakfast which exceeded our expectation! Staff were very helpful and friendly. Room was a little dusty and the carpet was stained. Beds were comfortable and linens clean. Kids loved the extra deep pool, however it was very cold!

Was this review helpful? Yes
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Laura T: Thank you for taking the time to write such kind words. Weirdly enough, you came during a cold spell (in August!) when the temperatures dipped way below normal. It was a welcome break for us but a little tough on swimmers. More 

Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

We have stayed in many hotels and find that the Sheraton Clayton goes beyond satisfactory or just "good" for several reasons. To begin, there was an hourly shuttle from the airport to the hotel, but if you miss the shuttle you are minutes from the subway. The personnel are very warm, friendly and helpful. Our room was very clean and... More 

Was this review helpful? Yes
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear SelmaFG: Thank you so much for your kind words and for recognizing our staff members. We are truly proud to be their teammates and I will see that they get copies of your review. More 

Johnston, Iowa
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We wanted to see a bit of St. Louis but the hotels in St. Louis were a bit pricey so we stayed in Clayton. It was still easy and convenient to get to St. Louis. The rooms were nice. The employees were great.

Was this review helpful? Yes
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Peanut977: Thank you so much for the great review and for recognizing that we are the hotel with the best location in all of St. Louis. We will see you again soon. More 

Joplin, Missouri
Level Contributor
152 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We liked the hotel and location. The room was clean and the beds were comfortable. The place was quiet. There was no place to park a large vehicle or a trailer was the only drawback. Seriously, 6ft 3in clearance in the underground parking. Breakfast wasn't too good either. All of the food was lukewarm, or cold, on the buffet. The... More 

Was this review helpful? Yes
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear CaribeJane: While there is nothing I can do about our parking facilities, I would really like to hear more about your experience(s) in the restaurant. I am not aware of us having a "made-to-order" chef and if your food was cold, I would really like to hear what we did about it when you brought it to our attention.... More 

Tampa, Florida
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It might have the Sheraton name but the hotel is not that impressive The ambience is more professional than homely The breakfast is mediocre.The staff does not pay attention to your requirements in spite of repeated requests I travel two weeks of the month and this place is my last option to stay at St. Louis

Was this review helpful? Yes
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Kaylan D.: I would love to hear some specifics about the issues you encountered so I can take some action and await your telephone call or email. More 

Minneapolis, Minnesota
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

A very clean hotel and staff was very accommodating ! They went out of their way to help us find a nearby laundromat to take care of many wet clothing from the swim competition ! I would definitely visit again !

Was this review helpful? Yes
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear ColleenFrank: Thank you so much for a great review. Very happy to hear that our staff was able to help you with your needs. We look forward to your next visit. More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I am sitting in the room as I write this because I don't want to get into the bed. I've seen management say that the hotel is getting renovated soon. Thank God for that, because this room is gross. Smells like mildew, peeling carpet and wallpaper, the shower is missing almost every single bit of grout (sorry people below us!),... More 

Was this review helpful? Yes 1
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Andrea S: I am sorry we did not meet your expectations and yes, we are definitely going to be undergoing a needed renovation in 2016. I also noticed that apart from writing to TripAdvisor, we received no notice that you had issues during your stay. We stand ready to do whatever it takes to ensure complete satisfaction but we... More 

Eureka, California
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel is older and needs to be updated. Everything cost extra. Breakfast not included. Internet was extra. There were no freebies as you would find in most hotels. We booked our reservation 3 months in advance and immediately found out that we could not get a flight for that day. So we changed our reservation to start the next... More 

Was this review helpful? Yes 1
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear GTMickey: I am a little distressed to read your view especially since I too am very sensitive to the needs of the disabled. I understand you were upset about the charge to change your reservation and that may have soured you a bit prior to arrival but I did not see a record of any calls down to Guest... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

This hotel is older but still a nice stay. The weekend we stayed they were booked completely but had enough staff that there was not much of a wait during check in. All of the staff was very friendly and helpful when needed. The room was nice, not very big but big enough for our family. Our AC wasn't the... More 

Was this review helpful? Yes 1
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Chris C.: Thank you so much for your kind review. We found that one of our chillers was down and we have repaired it so on your next visit, you should see a marked improvement. I actually met with our owners yesterday and shared comments like yours so we should see major renovations in the 2016 calendar year that... More 

The North Coast, Rochester, NY
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 25, 2015

Very surprised to learn that internet is $10/day extra. First bottle of water is on the house...the one behind it has a little tiny $4.00 price tag on it...yikes! Staff was friendly and helpful, although they failed to mention the free internet access in the lobby.

Was this review helpful? Yes
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Rightbrainer: The Internet access fees and water prices are standard throughout the brand but, as you stated, access to the Internet through our business center--The Link--is free. I hope this helps for your next stay at a Sheraton. Have a great day and thank you for your feedback. More 

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