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All 6 Clayton hotels

Sheraton Clayton Plaza Hotel St. Louis

3.5 of 5 Hotel   |   7730 Bonhomme Avenue, Clayton, Saint Louis, MO 63105
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68%
Ranked #4 of 6 hotels in Clayton
A recent review
5 of 5 stars reviewed 2 days ago
Art C Dripping Springs, Texas, United States
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446 people have reviewed this hotel

Traveler rating
    184
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    81
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Dripping Springs, Texas, United States
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The staff went above and beyond being helpful! The doorman were great in helping with Accurate information and friendly advice. The check-in staff were more an accommodating! This made for a great trip to St Louis for business. I'll be back!

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Springfield, Missouri, USA
Top Contributor
50 reviews 50 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Breaks my heart to give a less than glowing review of an old favorite. Staff is great. Room was great. Elevator has been broken down for weeks. We were here almost three weeks ago, and it was down then. Still is. The excuses ring hollow at this point. I'm a Starwood gold member. The reward for my loyalty? 15th floor... More

Was this review helpful? Yes 1
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

We sincerely apologize for the elevator situation which is being addressed. When we come out of the repairs, we expect to have much better elevator services for future guests. To the best of our ability we are notifying guests, in advance, of the slower elevator services. We expect to have reduced services until about the first week of August 2014.... More

Dallas, Texas, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Fake eggs. Otherwise, a very nice place to stay. The room was excellent. And other breakfast options, were OK. Great location near Washington University, the park, and the St. Louis Science center. With free parking included, a good deal.

Was this review helpful? Yes 1
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

We are delighted you enjoyed your room. The Sheraton Sweet Sleeper bedding we offer draws many compliments from many of our guests. Thank you for pointing out our ideal location in the greater St. Louis area. We are proud to be neighbors to Forest Park that includes not only the Science Center, but also a complimentary zoo, complimentary art museum... More

Edwardsville, Il.
Top Contributor
126 reviews 126 reviews
53 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed June 23, 2014

The property and rooms have a sort of industrial hotel feel. Everything appears to be in good condition.The rooms have adequate space and storage.The staff are friendly enough. The lobby is actually on the 3rd floor. The wifi works fine. The in room coffee maker uses Starbucks coffee/tea products. There are several dining options within walking distance of the hotel.... More

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RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for mentioning the friendliness of our Associates and our robust Wi-Fi services. We will work a little harder so when you visit us again we will be able to earn your 4th and 5th star ratings. More

Fishers, Indiana
Top Contributor
69 reviews 69 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed June 21, 2014

This is our second stay here in the past year. It will likely be our last. We bring a large swim team to this hotel each year for a big meet. We will be suggesting to our club a different "team hotel" in the future. I'm not sure where to start. Frankly, we have stayed in much cleaner Motels. The... More

Was this review helpful? Yes 1
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

I certainly appreciate you taking the time to write me concerning your recent stay at our hotel. While feedback from our guests is always welcome and of significant value, I was disturbed by our failure to meet the high standards we strive to maintain and of which you have every right to expect. We apologize for your disappointment. I am... More

Chicago, Illinois
Top Contributor
50 reviews 50 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 19, 2014 via mobile

I spent 2 nights at this hotel for business. Small bathroom but clean. The only issue I had with this hotel is the elevator. You won't know if an elevator is heading up or down from the outside before you enter. If you're in a hurry you may be in a car to the opposite direction.

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RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for your recent comment designating us as a good business hotel. We were disappointed to learn the elevators were not working properly during your visit. We have reached out to your elevator service provider and they are researching how to operate the elevators in a more efficient manner. Again, thank you for taking the time to write. I... More

Toronto
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 19, 2014

The room we booked was a one bedroom suite. i was staying with my wife and daughter. When i made the reservation I was assured that the pullout sofa was comfortable. When we checked in the room was dirty and the pullout was not only uncomfortable but stained and filthy. the only saving grace was the front desk staff tried... More

Was this review helpful? Yes 1
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for your posting. I was quite disturbed to read about the condition of your room when you recently stayed at our hotel. There is simply no excuse for the failures on our part. It appears that you did catch us at our worst, and for that I deeply apologize. I am confident that when you visit us again... More

McKinney, Texas, United States
Top Contributor
67 reviews 67 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 19, 2014

The Sheraton Clayton was a fine choice for an overnight business trip. There was nothing wrong with it (food - lunch and dinner - was average at best) but nothing particularly memorable either. They did easily grant me a (slightly) late checkout, which was appreciated.

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RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for taking the time out of your busy schedule to write us concerning your recent visit to our hotel. While we appreciate your designation as fine hotel, we will work hard during your next visit to make it a memorable experience so we may earn a 4 or 5 star rating. Thank you for your recent visit. More

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed June 19, 2014

Hotel staff was pleasant and invested in the highest level of service and performance. All areas from front desk to concierge to banquet were on top of their game and dedicated to providing the best customer care. A great overall experience. Good job.

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RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for taking the time to write about the wedding weekend recently held at the Sheraton Clayton Plaza Hotel. We work very hard to make those once in a life time experiences something special to remember. We wish the bride and groom a long, healthy and prosperous life together. Please let us know when we may be your host... More

Hot Springs, Arkansas
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 17, 2014

Had a bad experience upon check-in. Room was inspected by desk clerk and problem quickly fixed. good location and convenient to restaurants and shopping. Was just OK and thought that the rates were a little high for the hotel

Was this review helpful? Yes
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for taking the time to write about your Sheraton Clayton experience. We were delighted to learn that our Front Desk Associate was quick to respond to your need when you were not satisfied with your room. Many guests do enjoy our location for the shopping and restaurants in Clayton or at the Galleria Mall. We look forward to... More

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Additional Information about Sheraton Clayton Plaza Hotel St. Louis

Address: 7730 Bonhomme Avenue, Clayton, Saint Louis, MO 63105
Phone Number:
Location: United States > Missouri > Saint Louis > Clayton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Clayton Plaza Hotel St. Louis 3.5*
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Also Known As:
Sheraton Clayton Plaza Hotel St. Louis Saint Louis, MO
Clayton Sheraton

54 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Welcome to the Sheraton Clayton Plaza Hotel St. Louis in bustling downtown Clayton. Experience the fresh new look of our recently renovated guest rooms and meeting spaces. ... more   less 
Number of rooms
259

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