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Sheraton Clayton Plaza Hotel St. Louis

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7730 Bonhomme Avenue, Clayton, Saint Louis, MO 63105
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1 room 1 adult
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Sheraton Clayton Plaza Hotel St. Louis
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556 Reviews from our TripAdvisor Community

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Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Sheraton Clayton Plaza Hotel for our wedding and had a wonderful experience! The staff was so friendly and accommodating during our entire stay. The rooms were comfortable and updated. We enjoyed every minute of our planning and stay with them and look forward to returning in the future!

Helpful?
1 Thank Krystyna L
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Krystyna L.: Thank you for an awesome review. I will definitely pass your very kind words on to all of our staff and we will be looking forward to your return. More 

Baton Rouge, Louisiana
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff at the Sheraton Clayton were wonderful. This was a repeat event at this hotel and they took very good care of us, again. The meeting space was perfect for our group. AV was very hands on and helpful. The additional staff from the servers, the meeting space team, front desk, and shuttle driver even remembered our group. Made... More 

Helpful?
Thank michelle5k2016
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Michelle5k2016: Not sure I can top this review at all. We now have it posted in all departments so everyone can see it. We are grateful for your continued patronage and we can't wait until next time. See you then! More 

1 review
4 of 5 stars Reviewed 4 weeks ago

My family and I enjoyed our stay at the Sheraton. This was following a company holiday party that turned out to be a total success. Management seemed to bend over backwards to meet our needs, and did a great job decorating the ballroom. Tina was especially helpful in facilitating the arrangements, and look forward to using the Sheraton for our... More 

Helpful?
Thank Paul D
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Paul D.: Thank you so much for all the kind words and a great review. I will definitely let Tina know that you enjoyed working with her and we look forward to seeing you again. More 

Omaha, Nebraska
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The lobby was very nice but the rooms are in need of an update. The bathroom was especially dated and I had a hard time keeping my room warm enough. My heat was set to 85 degrees all night and still couldn't keep the room warm. Thankfully the bed was comfortable and had plenty of warm covers. The room service... More 

Helpful?
Thank careerman17
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for taking the time to give us your feedback. I am also very grateful for the kind words regarding our staff. You'll be happy to know that we are about to undergo an extensive renovation that should return us to pristine condition. We thank you for your forbearance. More 

Clayton, Missouri
1 review
5 of 5 stars Reviewed December 30, 2015

The team at the Sheraton Clayton Plaza did an outstanding job with my daughter's wedding reception. The chef prepared an amazing tasting menu prior to the big day and was very accommodating about some minor adjustments we requested. The cocktail reception and dining spaces were nicely decorated, the staff was helpful and friendly, and the food and beverage service was... More 

Helpful?
Thank Peter S
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Peter S: Thank you so much for the kind review. I will definitely pass on your kudos to Tina and the team. They do a great job and we're thrilled that you are happy. More 

New York City, New York
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed December 29, 2015

Everyone I met at the hotel was extremely friendly and responsive while I was deciding at which hotel to have my guests stayed, but after signing the contract the experience quickly deteriorated. The representative assigned to my block was rarely available and failed to return calls for weeks at a time. I had to spend hours on the phone and... More 

Helpful?
1 Thank onfo
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Onfo: I am so sorry that you feel you received less than a fair shake while your guests were here. We await any communication from you regarding your function because we will be happy to discuss the issue with you. More 

Oswego, Illinois
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 7, 2015 via mobile

My initial experience with this hotel was not good but it really was with the reservation people on the SPG 800 line. To say the "messed" up my reservation is an understatement of the year. I tried to book multiple rooms for a business meeting and wound up with ONE room for multiple people. It took three different people on... More 

Helpful?
1 Thank Tony Z
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Tony Z: I am so sorry about your experience with central reservations but I am so very happy our folks here did all they could to brighten your day. Thank you for the great review, I will definitely pass it along. More 

Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 30, 2015 via mobile

I amazed how quickly you get back to reviewers on this site, but it took over 6 weeks to partially take care of my issue. They had overbooked the hotel and cancelled my room. They said they called and emailed me, but that never happened. I spent over double at the Westin, their sister hotel and just received a partial... More 

Helpful?
1 Thank Elliott C
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Elliott C.: I am sorry we were unable to provide a satisfactory response to your objections but I am always available for another conference call. I await your reply More 

Boulder, Colorado
Level Contributor
338 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
3 of 5 stars Reviewed November 28, 2015 via mobile

The pros: Very comfortable bed, very friendly service, great fitness room, low price, good location. The cons: needs renovation throughout the hotel, outrageous $10 charge per device per day for wifi, mediocre breakfast, $14 a day price for parking,

Helpful?
Thank Peter V
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Peter V.: Thank you for the kudos to our staff. I am happy to hear we rose to the occasion and, although this is of little immediate comfort, we will be undergoing a significant renovation (from elevators to guestrooms) in 2016. Please bear with us until then. More 

Humboldt, Tennessee
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 18, 2015 via mobile

I was there for business on November 15, 2015. It is an older hotel with character. It was clean and quiet. I had a great nights sleep and the food there was excellent. There are numerous food establishment close by. There is also a mall within a mile of the hotel. I would stay there again in a heartbeat. Reasonable... More 

Helpful?
Thank 51curtisg
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear 51curtisg: Thank you for your review. We loved your calling us a hotel "...with character...". We will definitely be looking forward to your next stay. More 

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