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Sheraton Clayton Plaza Hotel St. Louis

3.5 of 5 7730 Bonhomme Avenue, Clayton, Saint Louis, MO 63105
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Sheraton Clayton Plaza Hotel St. Louis
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Sheraton Clayton Plaza Hotel St. Louis
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477 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Princeton, New Jersey
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed in this hotel for its convenient location. The rooms were standard, clean with very comfortable beds. By far the best thing about the hotel was the service. Everyone was very helpful. We used the shuttle from the airport; they arrived just 10 minutes after we called. The hotel also gave us shuttle rides to and from our appointment... More 

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Chicago
Top Contributor
53 reviews 53 reviews
50 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here one night on business. The location is great, really nice area surrounding the hotel. This may not be the fanciest Sheraton, but its quite decent. The people are polite and not crabby. Like the previous reviewer, I was served lunch by Alma, I did not find any big issue with her. My room was clean as a whistle,... More 

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Birmingham, Alabama
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The location of the hotel is fine and the check in process was fine, very friendly person behind the counter. Bellman was nice too. My room... for me, a business traveler, I find it very helpful to have a plug on the lamp by the bed to have a plug for my phone/ipad/etc. Not gonna find that feature here. There... More 

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Indianapolis, Indiana
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Really disappointed. Pulled up to find out pay to park, pay to use internet, pay for breakfast,no refrigerator and room very small. Didn't end up staying. Uponi checking out the bellman asked why I was leaving. I told him of above things, I was shocked with his response......this is what you get for an upscale hotel. My response I'll go... More 

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RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

I certainly appreciate you taking the time to write us concerning your recent visit to our hotel on December 31, 2014 – January 2, 2015. I was disappointed to learn we did not meet your expectations regarding certain services. It is our goal to consistently provide the highest quality in both product and service and it is vital to our... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

This hotel might not be the newest or most modern, but the rooms are clean, the food is good, the price is right and the staff is the most friendly and attentive anywhere. Really great. Natasha, the staff member who manages the SPG club, was very nice to my children and got a mini-fridge delivered to our room. We always... More 

Was this review helpful? Yes 1
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for recognizing our great Associates. They are clearly the reason why many customers return time and again. We look forward to you next visit to the Sheraton Clayton Plaza Hotel. More 

Abu Dhabi, United Arab Emirates
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 22, 2014

I purchased lounge access for $30. Only worth it a) if quick breakfast is important to you (same breakfast is available for $15 at resturant on ground floor, but is more time consuming) and you like a beer or some wine in the evening. Staff is chatty. Decent gym and not too crowded so I got a good workout in... More 

Was this review helpful? Yes 1
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for sharing your comments. We appreciate you pointing out our great location. Guests enjoy our proximity to the airport (with free shuttle services). They also appreciate our complimentary shuttle services to the Galleria Mall and the many shops and dining alternatives in Clayton. We are also 1.5 blocks from the MetroLink which takes guests directly to the Arch... More 

Ajax
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 3, 2014

My previous favourite hotel to stay in St. Louis was the Sheraton downtown but it no longer seems to be part of the SPG family. The change to this hotel was not expected to be pleasant given the great location and standards of my previous favourite....however my expectations were met and exceeded. Great service is always key and SPG seems... More 

Was this review helpful? Yes
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for your kind remarks. It is always encouraging to know when we have met or exceeded a guest’s expectations. You are correct in saying service is a critical component of the SPG experience. We appreciate your SPG membership. We are very excited about becoming the new preferred hotel for many of the former Sheraton downtown guests. Please identify... More 

Maryland
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 25, 2014

We visit family on a regular basis in STL and we always have a great stay at this Sheraton. Everyone working there is friendly and helpful and truly care about the guests. The front desk staff, bellmen, shuttle staff and others go out of their way to make it a great stay. (the food and beverage manager even went out... More 

Was this review helpful? Yes 1
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for the 5 star rating. We appreciate you mentioning how our Associates are very friendly and how they work hard to serve every guest to the best of their ability. We look forward to your next visit. More 

1 review
5 of 5 stars Reviewed November 15, 2014 via mobile

We had a wonderful stay at the Sheraton. Timothy took really great care of us, making our stay very special. I travel three weeks a month, and am very jaded with regards to hotels. But the Sheraton impressed me. It was clear that Timothy, and the entire staff, truly care about their guests and want to embody hospitality.

Was this review helpful? Yes
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for the 5-star rating. We are very proud of Tim and all our Associates that made your visit a memorable experience. Guests come back to us time and again because of the spirit of hospitality shared by our Associates with each of our guests. Thank you for sharing your kind remarks. More 

Naperville, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
5 of 5 stars Reviewed November 10, 2014

After a mix up of rooms and an hour wait we ended up on the 14th floor. It was a lovely room and a nice lobby but the elevators were very slow.The beds were comfortable and the room was clean but I wish it would of had a refrigerator or a microwave but being on the club floor we had... More 

Was this review helpful? Yes
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Thank you for the perfect rating. It is always rewarding to hear how someone enjoyed sleeping on a Sheraton Sweet Sleeper bed. It was also nice to learn we had the opportunity to introduce you to a Sheraton Club experience. It is a great way to start or end your day. Please notice when making your next reservation with us,... More 

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Additional Information about Sheraton Clayton Plaza Hotel St. Louis

Address: 7730 Bonhomme Avenue, Clayton, Saint Louis, MO 63105
Phone Number:
Location: United States > Missouri > Saint Louis > Clayton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Clayton Plaza Hotel St. Louis 3.5*
Number of rooms: 259
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Also Known As:
Sheraton Clayton Plaza Hotel St. Louis Saint Louis, MO
Clayton Sheraton

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