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Hampton Inn St Louis/Chesterfield

2.5 of 5 16201 Swingley Ridge Road, Chesterfield, MO 63017
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Certificate of Excellence 2014
Hampton Inn St Louis/Chesterfield
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Hampton Inn St Louis/Chesterfield
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236 reviews from our community

Traveler rating
    128
    56
    34
    15
    3
See reviews for
91
49
25
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston
Top Contributor
175 reviews 175 reviews
154 hotel reviews
301 helpful votes 301 helpful votes
2 of 5 stars Reviewed 1 week ago

There was a lot wrong with this hotel when I stayed here, and nothing exceeded expectations or impressed. I like the Hampton brand in general. I find the beds comfortable, the rooms clean and efficient, and the price competitive. This hotel felt more like a motel off the highway than a Hampton. The room was really worn, smelled musty, and... More

Was this review helpful? Yes
Cindy W, Manager at Hampton Inn St Louis/Chesterfield, responded to this review

Thank you so much for reviewing our hotel. I appreciate your candor and details about your stay.. Please accept my apologies for all the issues you experienced with us. This review is being used as a tool to share with the staff. We are always looking for ways to improve anything and everything for our guests, and your feedback is... More

Sikeston, Missouri
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed here for one night. Wonderful staff behind the desk. Great room and very good location. Had one problem that was really beyond the staffs control but they quickly made it right. I will certainly stay here again.

Was this review helpful? Yes
Cindy W, Manager at Hampton Inn St Louis/Chesterfield, responded to this review

Thank you so much for taking the time to review our hotel. I appreciate the wonderful comments and superb rating that you gave. I am so glad you were so happy here with us. This is truly a great area to come visit. With downtown just 30 minutes away. I do hope you will come back to stay with us... More

Lubbock, Texas
Top Contributor
420 reviews 420 reviews
59 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stopped here for the night on our way home to Arkansas. With my Gold Honors card, i can upgrade to a suite if one is available. Jason quickly checked us in and found us a suite. Larger room with sofa, microwave, and built in fridge. Same quality Neutro

Was this review helpful? Yes
Cindy W, Manager at Hampton Inn St Louis/Chesterfield, responded to this review

I am so glad to hear that the accommodations and service were to your liking, as complete satisfaction is our goal at Hampton, Jason is one of our brightest stars. Thank you for mentioning him. We would love to have the pleasure of seeing you as a regular guest. We are looking forward to your next visit and wish you... More

Minneapolis
1 review
2 of 5 stars Reviewed 2 weeks ago

Used tissue next to the garbage can in the bathroom upon arrival, hair in the shower, looked like old water damage in the bathroom light fixture that had never been fixed. This hotel looks like it could use some updating to get it in line with the Hampton's I am used to staying in.

Review collected in partnership with Hampton

Was this review helpful? Yes
Cindy W, Manager at Hampton Inn St Louis/Chesterfield, responded to this review

Thank you for taking the time to review our hotel. The employees and staff are committed to exceeding all of our Guests’ expectations and are always pleased when a Guest lets us know where we can improve. Your feedback is valued, it helps for training purposes for our staff, as well as bettering our service to our guests, I will... More

Hot Springs Village, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Several Staff members helped locate several businesses I was looking to visit. Breakfast attendant actually took some butter to the kitchen to melt it for my wife. The house keeper kept the room very clean.

Review collected in partnership with Hampton

Was this review helpful? Yes
Cindy W, Manager at Hampton Inn St Louis/Chesterfield, responded to this review

I would like to thank you for your recent visit to our Hampton Inn/Chesterfield. It was truly a pleasure to serve you. Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. So happy to hear that you Experienced Exceptional Service as intended by our Management and Staff. Have a wonderful... More

1 review
3 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel twice five years ago, and really enjoyed our stays. Since then the hotel has been remodeled. The new décor is dark, making the rooms and public spaces gloomy. The breakfast area now has a computer/breakfast bar, but lots of table space was lost. The new bathrooms seem to have only showers with benches for the... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Cindy W, Manager at Hampton Inn St Louis/Chesterfield, responded to this review

Thank you so much for taking the time to review our hotel. The employees and staff are committed to exceeding all of our Guests’ expectations and are always pleased when a Guest lets us know where we can improve. Your feedback is valued, it helps for training purposes for our staff, as well as bettering our service to our guests.... More

1 review
3 of 5 stars Reviewed 3 weeks ago

Room smelled of mildew, but appeared clean. Front desk called early in the morning to discuss a problem with the credit card for the bus driver's room. Management comped one night of my stay and slipped a $10 Starbuck's card under the door to apologize. Staff was nice and helpful other than that. Internet was slow and did not work... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Cindy W, Manager at Hampton Inn St Louis/Chesterfield, responded to this review

First and foremost I want to again apologize to you and your family for the early morning call from the front desk agent. I assure you we have a set time in the morning and evening which we feel it's appropriate to call a guest, and like I said in my note to you, 7:30am is not one of them.... More

Kelowna, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great value for a Hampton Inn and were very accommodating for our friendly dog! Just outside of the heart of the beautiful city of St. Louis. Front staff was excellent and rooms were clean. I'd stay there for sure next time if we decide to visit St Louis again.

Was this review helpful? Yes
Cindy W, Manager at Hampton Inn St Louis/Chesterfield, responded to this review

I am so glad to hear that the accommodations and service were to your liking, as complete satisfaction is our goal at Hampton. We would love to have the pleasure of seeing you as a regular guest. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank you so much... More

Utah
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel is very nice, staff is very friendly and helpful. The breakfast is great! Lots of choices and good size area to eat in. Close to attractions, malls, and restaurants. I would definitely stay here again!

Was this review helpful? Yes
Cindy W, Manager at Hampton Inn St Louis/Chesterfield, responded to this review

I would like to thank you for your recent visit to Hampton Inn/Chesterfield. It was truly a pleasure to serve you. Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We are so glad that you Experienced Exceptional Service as intended by our Management and Staff. Have a wonderful Fall... More

Knob Noster, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed September 17, 2014

This property has been recently remodeled and was a comfortable place to rest. The only downer was breakfast ending early both days we stayed, so get down there early. Staff began shutting it down at 9:45 am.

Review collected in partnership with Hampton

Was this review helpful? Yes
Cindy W, Manager at Hampton Inn St Louis/Chesterfield, responded to this review

Thank you so much for taking the time to review our hotel. The staff and I are committed to ensuring a great stay. I am so sorry that our weekend breakfast attendant started to put things away before 10am. I assure you that I have addressed this with her. I agree with you, everything should still be full and fresh... More

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Additional Information about Hampton Inn St Louis/Chesterfield

Address: 16201 Swingley Ridge Road, Chesterfield, MO 63017
Phone Number:
Location: United States > Missouri > Chesterfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn St Louis/Chesterfield 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Hampton Inn St Louis/Chesterfield Hotel Chesterfield
Hampton Inn Chesterfield
Chesterfield Hampton Inn

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