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Crowne Plaza St Louis Airport

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11228 Lone Eagle Drive, Bridgeton, Saint Louis, MO 63044
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Crowne Plaza St Louis Airport
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394 Reviews from our TripAdvisor Community

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Peoria, Arizona
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Front desk staff friendly, nice clean room, close to the airport. There is shuttle service to and from the airport. Free WI-FI. TGI Friday restaurant located inside hotel. Room was ready upon check-in.

Helpful?
Thank 24debj
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you 24debj for your review and for staying with us at Crowne Plaza Saint Louis Airport.Thank you for your notes and we are happy to have been of service to you. We hope to welcome you back in the near future. More 

Holts Summit
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel because we had a 6:00 am flight. We were able yo leave our vehicle in their parking at no extra cost, until our return flight, plus they shuttled us to and from the airport. Beds were comfortable and the hotel is very convenient. Will stay here again in the future.

Helpful?
Thank Brenda B
Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Katherine checked me in and was very pleasant and polite. But it wasn't until I came back from going out that she really impressed me. They were having a very big party in the hotel and all of the parking spots were taken. I came in and went to the front desk to let them know had nowhere to park... More 

Helpful?
1 Thank Crystal D
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Dear Crystal D, Thank you so much for your review and for taking the time to write about your experience during your stay. We love hearing how our staff made a difference during a guest's stay. I've forwarded your notes about Katherine and Danny and have commended both of them for their stellar service provided to you. Providing excellent guest... More 

Palmyra, Missouri
Level Contributor
10 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Decent hotel. The rooms aren't always ready but clean when they are. Free coffee in lounge in the morning is a bonus. There was no coffee maker in my room. The TGI Fridays on the property was handy. The shuttles to the airport start at 4 am and run every 30 min after.

Helpful?
Thank Brian C
Olive Branch, Mississippi
Level Contributor
217 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here on our way out of country. Nice hotel. Have stayed here a couple times. They have park n fly so parking is free if you want to leave your car when flying. Close to the airport. Got a king up on third floor. Very nice. Decorated nicely and very comfortable. No complaints from us. Cost is more than... More 

Helpful?
Thank GJTravel
Columbia, MO
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for a meeting I was attending & got room 613 which is right beside an employee only door (employee elevator??). During the night people kept slamming that door several times shaking the wall in my room & waking me up (5 times)! The 6th floor has a sign when you get off the elevator that it is a... More 

Helpful?
Thank traveljunky99
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Dear traveljunky99, Thank you for staying with us and thank also also for your review. We highly value your notes and take it seriously. I sincerely apologize for the inconvenience you experienced during your stay. I've coordinated with our Engineering to find a way for the employee door not to slam and wake up guest/s in the next room. Yes,... More 

Chicago, Illinois
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Average hotel, is in need of updating and repairs. Walls have been repaired and are patched, mismatched paint, dirty around window that would not close all the way. Cold draft coming in through window, stained tub, ventilation in bathroom no longer worked. The hotel was clean, children enjoyed indoor pool, and restaurants on location made this hotel decent. We had... More 

Helpful?
Thank C G
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Dear C G, Thank you for staying with us and thank you for your notes regarding the issues you experienced during your stay. We highly value your feedback and take it seriously. I have forwarded your notes to our Engineering Department to address your notes and concerns regarding the room you stayed in. I sincerely apologize about the breakfast. The... More 

Manchester, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel was a very welcome stop on a very busy business trip. Staff were friendly and helpful. The rooms were spacious and included nice little touches with the toilettrie packages. Not so straight forward to find compared to other hotels near the airport but well worth finding! Would stay here again!

Helpful?
Thank Fairtravel_always
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you Fairtravel_always for taking the time to write your review regarding your stay with us at Crowne Plaza Saint Louis Airport. We are happy that we were able to be of service to you during your stay. We love hearing about the friendliness of our staff. Our top priority is to make all our guests happy. We hope to... More 

Gary, Indiana
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We visited the city specifically to go to Sweetie Pies Restaurant. That was a great experience. The hotel was not exactly what I expected. My husband and son were there about 2 years ago and raved about it. I guess the 2 year difference was a little less that their experience and my husband agreed.

Helpful?
Thank 333rbm
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you 333rbm for your review regarding your stay with us. We are so sorry that we were not able to meet up to your expectation on your last stay. I would like to discuss with on where we fell short. Our goal is to make all out guests happy and if we did not achieve that, we'd like to... More 

Washington DC, District of Columbia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I've stayed at this hotel twice. The first impression when you walk in the door is the smell of chlorine. It is one of these old hotels that has a swimming pool in the huge open atrium, an old design from the 70's and it feels and smells dated. All the hotel restaurants are usually closed except for a TGIFridays... More 

Helpful?
Thank TP2225
Sam V, Front Office Manager at Crowne Plaza St Louis Airport, responded to this review

Dear TP2225, I sincerely apologize for your experience during your stay. I'm so sorry about the chlorine smell. The amount of chlorine being dispensed to the pool is measured by a computer generated system ans is being monitored and checked twice a day and inspected by the county inspector. We have a log report for the pool and has always... More 

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