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Crowne Plaza St Louis Airport

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11228 Lone Eagle Drive, Bridgeton, Saint Louis, MO 63044
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Crowne Plaza St Louis Airport
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Crowne Plaza St Louis Airport
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305 reviews from our community

Traveler rating
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    45
    22
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sandusky, Michigan, United States
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I enjoyed our stay here for our quick trip to St. Louis. The room was comfortable, however I would have liked a refrigerator in the room. Extra towels were brought up in a relatively quick manner. The one review that said if you had a balcony room facing the dining room, was spot on about hearing the dishes being setup... More 

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North Brunswick, New Jersey
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed there twice. Both times the staff were friendly and accommodating. 10 minute free shuttle drive to/from the airport. No issues checking in/out either. Hot/cold breakfast offered and worth eating. The rooms were clean and updated, no surprise since its a Crown Plaza. There is a TGFridays connected to the hotel. Most likely will return.

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Sandusky, Michigan
Top Contributor
91 reviews 91 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice hotel away from downtown and near the airport. Check in didn't go too smoothly, as apparently the hotel isn't used to having school groups (or the people working at the time were just inadequately trained.) Either way, all staff I encountered were friendly. Security was visible in the lobby, rooms were very nice, breakfast amazing.

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Saint Louis, Missouri
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've stayed at this hotel twice. All the employees are so kind and genuinely care. They have delicious specialty drinks at the bar - it's a great place to relax with the big wall of windows and the lookout onto the pool. The T.G.I Fridays inside has great service! We stayed in a king suite booth times and it was... More 

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Chicago, Illinois
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Waiting for a room to be ready. Check in is at 3. My son was very sick. And they couldn't accommodate even 30 min before to give us a room. Inconsiderate staff. They said they were cleaning rooms. So every room is being cleaned at the same time and not one is ready this whole time? We've been waiting for... More 

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Mark H, General Manager at Crowne Plaza St Louis Airport, responded to this review

Julie M, Thank you for taking the opportunity to write a review of your recent stay. Your experience by far is not how we conduct ourselves and make every attempt to accommodate those guests that do arrive prior to the 3pm check in time. We have corrected already our process of ensuring rooms that want to check in prior to... More 

Stone Mountain, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

I recommend this location to EVERYONE visiting the area. Papers are on each floor for you to read along with a sitting area on your floor as well. This hotel is just beautiful. The pool is very relaxing. The front desk staff is very nice as well. I will return here numerous of times just to get away and for... More 

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Mark H, General Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you Brittany b for taking the time to review your stay with us here at the Crowne Plaza St. Louis Airport hotel. The staff and management work extremely hard to ensure each guest has a positive and memorable stay and appreciate you taking time to acknowledge those efforts. Thank you again for taking the time, and look forward to... More 

Bloomington, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We recently stayed at this hotel as a park and fly for a trip to Mexico. The hotel was nice. There is a TGI Friday's in the hotel which was nice when you don't have much time. Check in was pretty painless. We had reserved a King but when checking in they had us down for two double beds. I... More 

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Brick, New Jersey
Contributor
18 reviews 18 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is clean and staff are friendly. It's very loud. Don't get a room overlooking the pool/restaurant. The noise echoes from both and you will be woken up at 5am when they start setting up for breakfast. You will hear each cup hit the table, played being stacked and carts rolling. The shuttle takes you 5 miles away. It... More 

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2 reviews
3 of 5 stars Reviewed March 19, 2015

Hotel and staff were all nice but they automatically charge every room a parking charge . Be aware of this if you didn't park there . Also the TGIF attached to hotel has some of the worst service I've have ever seen .

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IHGCare, Guest Relations Manager at Crowne Plaza St Louis Airport, responded to this review

Dear Rick P, Thank you for taking time out of your busy day to write a review of our hotel. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the issues you had with the parking charges. We... More 

Burlington, Iowa
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 17, 2015

Stayed for a park sleep and fly. No complaints! They even give little relaxation lotions/sprays for sleeping. Beds were clean and comfortable. I did appreciate that for the parking I did not have to hand over my car key to the front desk which I have had to do at other hotels offering this service.

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