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Crowne Plaza St Louis Airport

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11228 Lone Eagle Drive, Bridgeton, Saint Louis, MO 63044
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Crowne Plaza St Louis Airport
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Crowne Plaza St Louis Airport
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315 reviews from our community

Traveler rating
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    122
    45
    26
    20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed 3 days ago NEW

I stayed for 11 nights at the Crowne Plaza by the airport. We had a hard time finding a hotel downtown that would meet the rate our job required, so we chose to stay closer to the airport and just deal with the 20-30 minute commute. The hotel looked nice online, much nicer than the CP downtown. I was still... More 

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Vancouver, British Columbia, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Arrived late, early morning, so decided to stay near the airport so as to get to bed asap. 35 minute wait for the shuttle killed that plan. A minimum of 3 shuttles for each of the local hotels went by. I called twice assuring me the shuttle was en route. The 6 other people waiting for the shuttle also called... More 

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San Antonio, Texas, United States
Top Contributor
129 reviews 129 reviews
69 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has recently been upgraded to a 3.5 but I am not sure exactly why because nothing has changed since my last visit. My room is clean with a balcony facing the atrium/pool and yes the pool can get loud during the day but it's just kids having fun so I don't mind that too much. The free wifi... More 

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Los Angeles, California
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago

First off someone was in the first room they gave me. My friend's room was dirty. After being told, there were no other rooms, we waited 40 minutes. The second room faced indoors and as soon as I walked in I could hear the restaurant noise. I'm a light sleeper and knew this would be a problem. I was told... More 

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Mark H, General Manager at Crowne Plaza St Louis Airport, responded to this review

Rio725, Thank you for your recent review of your stay with the Crowne Plaza St. Louis Airport hotel. We apologize for your stay being interrupted by noise and not accommodating you efficiently at check it. We do have balcony rooms that are very popular that look over the beautiful atrium and pool area, however our pool is open until 10pm... More 

Augusta, Georgia
Top Contributor
393 reviews 393 reviews
47 hotel reviews
148 helpful votes 148 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I arrived on USAir at 9 pm and found my way to where the hotel shuttles collect people. I called the Crowne and was told a shuttle would be there in a few minutes. Twenty minutes later I called again and went into the hotel's programmed call waiting. After five minutes I hung up. I waited a few minutes again... More 

Was this review helpful? Yes 1
Mark H, General Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you Orlandomouse for your recent review of your stay with us here at the Crowne Plaza St. Louis Airport. We appreciate the detailed description of your challenges with not getting your vouchers and delays in our shuttle service. We understand how frustrating that can be and on behalf of the staff and management apologize for the isolated concerns, I... More 

Illinois
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed one night at the Crown Plaza and parked in the secured lot during a one week trip out of the country. The rates were reasonable, hotel was clean and our room was comfortable. We did not take advantage of the breakfast because we caught the first shuttle to the airport at 4am. The shuttle was on time and... More 

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Raymore, Missouri
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel itself is very visually appealing inside. The front desk staff and breakfast staff were friendly. Unfortunately we were put in a room that was already occupied and had to wait to be put in another room. That alone wouldn't prompt a poor review, but that wasn't the only issue. There were no towels at the pool when my... More 

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IHGCare, Guest Relations Manager at Crowne Plaza St Louis Airport, responded to this review

Dear cherylp1922, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is nice to read that you find our hotel appealing and regarded our friendly staff. However, please accept our sincere apology if your stay was... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for business as a platinum level customer. I was not offered an upgraded room. When inquired I was told they offer upgrades but failed to state why I was not considered. Room was nice but furniture was stained. Bed linen and pillow cases felt like rubber not cotton. I gave the front desk a note to swap the iron... More 

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Mark H, General Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you pjflynn1 for taking the time to write a review of your stay with us here at the Crowne Plaza St. Louis Airport hotel. I apologize your Platinum status wasn't fully recognized as we have a concierge floor that we predominately upgrade our Platinum at no additional charge, as our rooms are pretty much the same with either King... More 

Cincinnati, Ohio
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed for a work conference. The room was very nice, the spa lotions/spray on the bed was very nice. I would have LOVED a refrigerator in the room. It seems as though this should be a standard item? I guess more money can be made if left overs are not consumed? My only complaint- I have severe asthma and... More 

Was this review helpful? Yes 2
Houston, Texas
Top Contributor
73 reviews 73 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here on my official trip for one week and hotel is good. Bed was very comfortable but my rooms was attached to staff room which was very noisy full night. However next morning i talked to front desk and they changed my room. Cloud restaurant is really good and we had daily breakfast. Over all stay was pleasant.

Was this review helpful? Yes
Mark H, General Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you Rohit S for your most recent review of your stay with us here at the Crowne Plaza St. Louis Airport hotel. As a Top Contributor for TripAdvisor, we appreciate your kind words regarding your stay; we would also like to thank you for your recommendation to ensure we are not spraying chemicals near or around guests as we... More 

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