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Crowne Plaza St Louis Airport

3.5 of 5 11228 Lone Eagle Drive, Bridgeton, Saint Louis, MO 63044
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Certificate of Excellence 2014
Crowne Plaza St Louis Airport
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Crowne Plaza St Louis Airport
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276 reviews from our community

Traveler rating
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    108
    40
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    17
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

Began itching and discovered a bedbug crawling on my shoulder. I had never seen a bedbug in person and I wasn't thrilled at all to see this one because it left passion marks all over my back, shoulder and arm. I immediately called management who confirmed it was a bedbug. Was moved to a different room two floors down and... More 

Was this review helpful? Yes 1
Mark H, General Manager at Crowne Plaza St Louis Airport, responded to this review

Tutufree, Thank you for your review of your most recent stay with us here at the Crowne Plaza St. Louis Airport. I apologize you felt you contracted bed bugs directly from the hotel. Bed bugs are an unfortunate challenge a lot of public places, theaters and hotels must tackle routinely. However, in your case, after you noted your finding after... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just here for one night, but thoroughly enjoyed my stay. The staff here is excellent as are the on property facilities. Convenient to the airport, which is what I needed. Rooms are spacious. I had a king bed and it was wonderful. I'll stay here again. I highly recommend this property.

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Fairfax, Virginia
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is within minutes of the airport in St. Louis. Clean hotel with many amenities. Staff will go out of their way for you. Only downside is that their conference rooms are either freezing or very warm....no in between. Classy place. Shuttle runs every half hour within 3 miles of the hotel.

Was this review helpful? Yes
Mark H, General Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you ArlaFP for your amazing review of your stay with us here at the Crowne Plaza St. Louis Airport hotel. We appreciate when a Senior Contributor, like yourself, notes the staff being top notch as we take pride to ensure all of our guests are treated like family! It takes a lot of work and commitment to make this... More 

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Crowne Plaza in St Louis airport is rated 4+ stars; not sure how they got there, but that sounds quite fishy to me. From the outside, the architecture may be attractive to some.As you get in, the lobby opens up into an atrium. As you walk further, you notice the pool on the left,the restaurant on the right and conference... More 

Was this review helpful? Yes 3
Mark H, General Manager at Crowne Plaza St Louis Airport, responded to this review

Dear WJMMA, We thank you for taking the time to write a review of your most recent stay with us here at the Crowne Plaza St. Louis Airport. You seem quite frustrated and somewhat misleading with you review. Our rates are within market, and we have not been above $189 on any day so I am unclear to your point... More 

Chicago, Illinois
Contributor
14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a very large group reserve about 100 rooms for a local soccer tournament. The Crowne Plaza Staff accommodated every request we had. The rooms were clean but slightly dated. Our room overlooked the large lobby space which had a restaurant and indoor pool. The atmosphere was good. The hotel has an attached TGI Friday's Restaurant. We had dinner... More 

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Missouri
Contributor
13 reviews 13 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 2, 2014

We stayed at the Crowne Plaza before an early morning flight through the Park and Fly program. The hotel is very easy to get to. Having a TGI Fridays on property makes it very convenient to grab a bite to eat after your arrival without having to drive anywhere. The rooms were very clean and comfortable. The airport shuttle begins... More 

Was this review helpful? Yes
Mark H, General Manager at Crowne Plaza St Louis Airport, responded to this review

Thank you gointomexico for taking the time to write such a great review of your stay here at the Crowne Plaza St. Louis Airport hotel. We are ecstatic to hear you stayed with us on a Park N' Fly package, that is one of our most economical packages as it allows you to stay overnight, not rush to get to... More 

Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 2, 2014

Great location if you need to be near airport but not necessarily right on it. The hotel is good sized and has a TGIF restaurant in the lower lobby level; its much better than the average 4-star hotel food, but it is a TGIF so if you like the food you'll like the restaurant. The hotel room was comfortable and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza St Louis Airport, responded to this review

Dear yyasianguy, Thank you so much for taking the time to post a review about your stay with us. We are pleased to note that you enjoyed the hotel location and found the comfortable beds commendable. Our team's goal is to make sure our guests enjoy their stay at our property and we are elated to hear we made a... More 

Kansas City, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 17, 2014

Our traveling baseball team had a block of rooms reserved here. My son decided at the last minute to play in the tournament. Tried to add a room to the block and they wanted to more than double the rate of $88. I called the Marriott St. Louis Airport and they were happy to match the rate.

Was this review helpful? Yes 1
Mark H, General Manager at Crowne Plaza St Louis Airport, responded to this review

Dear Scott R, Thank you for providing feedback concerning your reservation process for the Crowne Plaza St. Louis Airport. I apologize you feel our customer service is poor because we were unable to accommodate your last minute group rate request. We provide most, if not all group rates up to a week prior to arrival as we value and understand... More 

Prairieville, Louisiana
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 15, 2014

This hotel is perfect for a quick trip to St. Louis. I was in town for a football game with a quick flight turnaround, so needed something near the airport. Don't let the term "airport hotel" keep you away from this place. It's clean, quiet and shows very well. It has an indoor pool and even breakfast. It would be... More 

Was this review helpful? Yes
Jefferson City, Missouri
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 12, 2014

For what we paid, and the free parking that was included in the discount we got from our travel agency this was a decent place to stay. We also needed airport shuttle service very early (4:30am), and it is difficult to find hotels with airport shuttle service that early to STL. The rooms are updated and nice looking, but the... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza St Louis Airport, responded to this review

Dear cjsteward, Thank you for taking the time to share your recent experience with us. It was a pleasure to have hosted you recently and I am glad that you liked our airport shuttle. I am sorry to hear that our beds and the noise levels fell below your expectations. Your comments will be used to improve our amenities and... More 

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Additional Information about Crowne Plaza St Louis Airport

Address: 11228 Lone Eagle Drive, Bridgeton, Saint Louis, MO 63044
Phone Number:
Location: United States > Missouri > Saint Louis > Bridgeton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza St Louis Airport 3.5*
Number of rooms: 350
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Also Known As:
Crowne Plaza St Louis Airport Hotel Bridgeton
Crowne Plaza Bridgeton
Crowne Plaza Hotel Bridgeton
Crowne Plaza St Louis Airport Saint Louis, MO - Bridgeton

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