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SpringHill Suites St. Louis Airport Earth City

Certificate of Excellence
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3099 Rider Trail South, Bridgeton, Saint Louis, MO 63044
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SpringHill Suites St. Louis Airport Earth City
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Ranked #1 of 12 Hotels in Bridgeton
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
momcat63 Urbana, IL
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122 reviews from our community

Traveler rating
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    17
    4
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Urbana, IL
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Unfortunately, my husband forgot to ask for a room that faces the back of the building. We stayed in a room directly above the hotel entrance and outside eating/drinking area. Needless to say, we didn't sleep a lot due to the noise. We saved a profile with Marriott, but the hotel staff didn't read it, so I had to ask... More 

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Bentonville, Arkansas
Top Contributor
93 reviews 93 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this property last year and was surprised how run down it became since. And frankly overall surprised at the condition for a Marriott brand. From the stained sofa pillows to the bathroom door that was warped and barely shut to the major crack in the shower pan. These are just some of the examples of the condition.... More 

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mary T, Manager at SpringHill Suites St. Louis Airport Earth City, responded to this review

Thank you for your comments, however we are very sorry we did not meet your expectations for a great stay. I've met with the housekeeping department to check all rooms for pillow stains to ensure this was an isolated issue. We hope you will give us another try the next time your travels bring you to the area. More 

Tampa, Florida
Top Contributor
76 reviews 76 reviews
75 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was only at this hotel for a few hours due to weather delays and an early flight, but I was delighted with my brief stay. Called ahead to say I was going to be late and the kind gentleman who answered the phone was MORE than happy to block me into a room that met my needs. Microwave and... More 

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Madison, Wisconsin
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 9, 2014 via mobile

stayed at this hotel 2 nights while traveling on business. If you are looking for a trendy hotel this is definitely not it. The hotel is old and is so in need of some updating. Beds are horrible not the Marriott beds if you are used to sleeping in Marriotts but I must say the one great thing about this... More 

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mary T, Manager at SpringHill Suites St. Louis Airport Earth City, responded to this review

Everything we do is aimed at providing you an exceptional stay and apologize the bedding did not meet your expectations for an enjoyable stay. While this does not make up for the issues you experienced, we do appreciate the kind words on our staff and the service provided. We take great pride in taking care of our guests as indicated... More 

Kansas City, Kansas
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 19, 2014

We decided to travel to St. Louis for a two day visit and we stayed at your hotel. First of all, its hard to beat a Marriott property and we weren't disappointed. The front was so clean and immediately we felt welcomed. Check in was easy and our requests were met due to my husband having mobility issues and being... More 

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mary T, Manager at SpringHill Suites St. Louis Airport Earth City, responded to this review

Thank you for the kind words on our staff the service they provided to you and your husband. We understand acts of kindness are truly appreciated and always strive to take our guests situations into consideration. We look forward to seeing you again next year. More 

Chicago
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 12, 2014

This was a nice hotel, modernized, 2 queen beds, a separate sitting area with a sofa sleeper, refrigerator and microwave. Free hot breakfast, a pool. close to shopping and restaurants. Hotel is off the expressway in a business district. Would definitely stay again.

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La Vergne
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 5, 2014 via mobile

cleanest shower I've ever seen in a hotel. A little something for everyone at the weekend breakfast bar. Friendly, competent staff on premises although their phone reservation system needs some major help. No room service, if you are in to that.

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Columbia, Maryland
Top Contributor
78 reviews 78 reviews
15 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed August 28, 2014

We arrived late on a Thursday evening - the place was hopping. When we were assigned our room, we were told that they were having water problems on our floor and that there were contractors there working on it. The hall was FULL of giant commercial sized fans blowing lots of air around. There was quite a musty/industrial smell in... More 

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mary T, Manager at SpringHill Suites St. Louis Airport Earth City, responded to this review

I am very sorry you did not have a great stay, unfortunately we had water damage from severe weather which required the fans to be placed in the hallways during the repair process. Although everything now is back in order it does not make up for your unpleasant stay. This was an isolated issue and not typical of our hotel.... More 

Naperville, Illinois
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 20, 2014

We stayed at the Springhill Suites in Earth City for two nights in mid-August so we could see the Packers pre-season game against the St. Louis Rams. Easy 15-18 minute ride to the Dome. The hotel was very nice, quiet and well appointed. The free breakfast was plentiful, had good selection and continually refreshed. There was plenty of room in... More 

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mary T, Manager at SpringHill Suites St. Louis Airport Earth City, responded to this review

Thank you for sharing your thoughts on our hotel. We are pleased you enjoyed your stay and had the opportunity to breakfast with other Packers fans! What a great bonus! We also appreciate the feedback on our outside restaurant recommendations which will be passed on to other guests. We hope to see you again the next time your travels bring... More 

Earth City, Missouri
Top Contributor
127 reviews 127 reviews
47 hotel reviews
159 helpful votes 159 helpful votes
3 of 5 stars Reviewed August 13, 2014

After staying @true SpringHill Suites in Cincy & elsewhere I was appalled that this property could masquerade as one! Our shower had a very large jagged crack running through the diameter. We reported this to the desk clerk upon checkout & only response was "Yeah, we have several rooms like that"! This would never be the response @Hampton Inn which... More 

Was this review helpful? Yes 1
mary T, Manager at SpringHill Suites St. Louis Airport Earth City, responded to this review

I apologize for the issue with the shower floor, we have addressed with engineering and are correcting the problem. Thank you for sharing your thoughts and we hope you will give us another try the next time you visit the area. More 

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