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Extended Stay America - St Louis - Airport - Central

2.0 of 5
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11252 Lone Eagle Drive, Bridgeton, Saint Louis, MO 63044 (Formerly Homestead Studio Suites - St. Louis - Airport)
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Extended Stay America - St Louis - Airport - Central
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49 reviews from our community

Traveler rating
    6
    9
    10
    10
    14
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16
10
6
14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Minnetonka, Minnesota
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 13, 2015

Our first time stay in ESA in Bridgeton was only for 2 days so we didnt find anything uncomfortable, except for dusty and few items (under the bed)left by the people who stayed in the room previously, so we decided to stay there for 15 days . We were offered a room in ground floor. Since my kid was sleeping... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St Louis - Airport - Central, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the service and cleanliness issues you experienced is unacceptable and I am sincerely sorry for your experience. To uphold our company’s high standards, I will be meeting with our staff to ensure they provide professional customer service to each guest so they... More 

Champaign, Illinois
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 12, 2015

Housekeeping is a challenge at this location and at the Earth City Location. I started years ago to spray Lysol on everything that would be touched. It is best to look over the room right after check in, especially the trash containers and refrigerators since they do forget to check these for the prior guests trash and left overs. I... More 

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1 review
5 of 5 stars Reviewed December 3, 2014

Nice place to stay. In room hot plate, dishes upon request and a refrigerator. Grocery store in walking distance. Brandy, the manager is great. She is working so hard to make the hotel a better place to stay, and it shows. Many rooms have been completely re-done. Shuttle drivers are curteous and always on time. House keeping staff does a... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - St Louis - Airport - Central, responded to this review

Thank you so much for sharing your experience with us. I'm glad that you have enjoyed your stay. Thank you again for your kind words. The team and I would love to provide you with another comfortable stay in the future. Have a great day! More 

Missouri
Contributor
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 8, 2014

I'm trying to figure where to begin since it was such a disappointment, don't be fooled by pricing and convenience. This hotel was not what we expected from pics and reviews. It seemed more like shelter for wayward individuals. There were folks hanging around outside building as if it was homeland and established residence to them. The room and bathroom... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St Louis - Airport - Central, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that you were not satisfied with your stay with us. I will be reviewing your comments with our staff to ensure these issues do not continue in the future. Thank you again for providing us with your feedback. We hope that you will stay at... More 

Broken Arrow, Oklahoma
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 18, 2014

The hotel fire was awful, hotel acted like nothing happened. Random Hispanic guys laying in the hallways talking on their phones all night, fights breaking out on the third floor in the halls late night, very scary. The laundry equipment always broken, some of the gym equipment broken. No discount for use of a local gym. You people just don't... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - St Louis - Airport - Central, responded to this review

Your review for our hotel was recently brought to my attention. I am so sorry to read that you did not feel safe at our hotel. I will be sharing your comments and concerns with my security staff so that we can prevent your experience from being repeated. As well, I do apologize that our laundry and gym equipment was... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

Ms Cora & Ms Gem were great. The house keeping gentleman Marquis for very sweet & helpful. Rooms very very clean, beds were great. I kn ow that when I come back to the St. Louis area, I WILL be staying here again. You will enjoy your stay.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - St Louis - Airport - Central, responded to this review

Angy - Thank you so much for posting a review of our hotel. We are so thrilled to hear that you loved our staff. We are proud of our staff for providing you with such superior service. We are also glad that you enjoyed your clean, comfortable room. We would like to thank you again for posting your review. We... More 

Saint Louis, Missouri
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 24, 2014

Most tenants are just relocated HUD/Section 8 recipients. Dont be lulled into a false sense of security during the daylight...they lock the front desk at night and the building turns into Litte Haiti. There is no after hours security or staff presence so Transients show up and loiter at every entrance..mean mugging the patrons as they walk by..unwelcome lewd comments... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - St Louis - Airport - Central, responded to this review

Thank you for taking the time to write a review of your stay. To prevent this from happening again, my team is dedicating more time to walking the hallways at night to prevent these events from occurring. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback,... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 23, 2014

First, I didn't book this room, someone booked it for me. Stayed for 3 nights (Tues - Thurs). - The one waste basket we had in the room was catching water under a dripping sink. - The room smelled musty. I killed several ants and 2 BIG spiders while we were there. - When they say 'Breakfast to Go"...the Breakfast... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - St Louis - Airport - Central, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the issues you had with your sink, the odor in your room and our shuttle service. As well, I apologize that our grab-and-go breakfast did not meet your expectations. I am meeting with our staff to review your comments to ensure your experience is... More 

Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed June 22, 2014

There is very little I can say about this place that is good. First, the outside is deceiving about what is inside. The rooms are tiny, so stick a king bed in it, with a sleeper sofa, kitchenette, bathroom, etc. and that leaves no place to walk. Got tons of attitude from the front desk staff. There were NO sheets/... More 

Was this review helpful? Yes 2
Jonesboro, Arkansas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 19, 2014

I am trying to get 1 of 2 rooms cancelled, by confirmation number, the website seemed to not allow the first reservation, booked the second reservation, and I ended up with two reservations on the same day, of which I need only one. I will update as soon as I am supposedly going to hear from the manager at this... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - St Louis - Airport - Central, responded to this review

I appreciate you bringing your experience to our attention. I am sorry to hear that your experiencing technical difficulties with our website. We would be happy to speak with you about your reservation and assist you as best as possible. Please contact us at sla@extendedstay.com to do so. Thank you again for your review. More 

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