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Embassy Suites St. Louis - Airport

Certificate of Excellence
3.0 of 5
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11237 Lone Eagle Drive, Bridgeton, Saint Louis, MO 63044
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Embassy Suites St. Louis - Airport
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Ranked #2 of 12 Hotels in Bridgeton
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed January 1, 2013
Kelley9733 Wake Forest, North Carolina
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456 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Embassy Suites St. Louis - Airport
See the most recent reviews
Wake Forest, North Carolina
Contributor
17 reviews 17 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 1, 2013

We had a suite with 2 queen beds and a sofa sleeper. Comfortable clean accommodations. The bartender was FABULOUS! We arrived on Christmas night and he made sure we had everything we needed, including dinner. I'm not sure but he may have cooked it himself. Our only issue was that they ran out of breakfast food 30 minutes before the... More 

Was this review helpful? Yes
EmbassySuitesSTL, Revenue Manager at Embassy Suites St. Louis - Airport, responded to this review

Kelley9733, Thank you for letting our future guests know how you enjoyed your stay with us! We will pass along your comments to the bartender to let him know he met your expectations. I sincerely apologize for the breakfast issue you ran into the next morning. We hope to see you again! More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed December 24, 2012

This was our first stay at Embassy Suites (ES) - Bridgeton, Mo., and we were blown away. The place was recently re-decorated and is beautiful. Rooms are the typical spacious ones you get at ES. The complimentary hot breakfast was excellent, and two people stood out as great hosts, Donald the chef and Juanita the server. Omelets were great. The... More 

Was this review helpful? Yes
EmbassySuitesSTL, Revenue Manager at Embassy Suites St. Louis - Airport, responded to this review

Peggy385, Thank you for reviewing the Embassy Suites St. Louis Airport on Trip Advisor! Your comments about Donna, Juanita, and Brenda will be passed along to the Food and Beverage department and I’m sure they will be appreciated. We are very happy to know that you enjoyed your trip along with all of the amenities. Hopefully you had a great... More 

Farmington, Connecticut
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 22, 2012 via mobile

I stayed in a king suite with a sofa bed. It was quite nice and had plenty of room. There was a TV in both rooms and a mini bar in the living area. The bathroom was nIce and clean. The shower seemed okay, though it was a little small. One thing that was great was the shampoo and conditioner!... More 

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EmbassySuitesSTL, Revenue Manager at Embassy Suites St. Louis - Airport, responded to this review

TripLady1298, Thank you for taking the time to leave a review on our Trip Advisor! Our future guests appreciate it. We are happy to see that you enjoyed your stay and we hope to see you again soon! More 

Tucson, Arizona
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 20, 2012

Driving cross country we decided to avoid downtown. This was a great stop. Just off the freeway. Modern, nice happy hour. Excellent breakfast. We had a disabled-accessible room. It was very well done. Lower sink, grab bars, seat in the shower, lower tub edge (they have roll-ins if you need them), and wide doorways. Very accommodating, and a friendly staff.

Was this review helpful? Yes 1
EmbassySuitesSTL, Revenue Manager at Embassy Suites St. Louis - Airport, responded to this review

Marlys S, Thank you for letting us earn your business and leaving a Trip Advisor review. We hope you enjoyed the rest of your time in St. Louis and we hope to see you again soon! More 

Houston, Texas
Top Contributor
63 reviews 63 reviews
27 hotel reviews
391 helpful votes 391 helpful votes
3 of 5 stars Reviewed December 19, 2012

I arrived at this hotel at around 11:30pm on a cold Monday night in December and was prepared to immediately go to bed. However, when I went inside my room, the temperature was 54 degrees, according to the thermostat. I don't know if the heater was off since the hotel thought I was going to be a no-show, or the... More 

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EmbassySuitesSTL, Revenue Manager at Embassy Suites St. Louis - Airport, responded to this review

Thank you so much for your feedback. We apologize for the temperature in your guest room! We try to be eco-friendly by turning off the units while the rooms are unoccupied, but we understand how uncomfortable it is to be cold. We have addressed this with our staff and thank you again for your feedback. More 

Arlington, Virginia
Top Contributor
81 reviews 81 reviews
36 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 17, 2012

The Embassy Suites by St.Louis airport is everything you have come to expect from this hotel brand. The suites are spacious and very weel equipped with 2 TVs, a wet bar with fridge, roomy bathroom with glass shower and all the creature comforts you have come to expect from this brand. The nightly reception features a variety of finger foods... More 

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EmbassySuitesSTL, Revenue Manager at Embassy Suites St. Louis - Airport, responded to this review

CD R, Thank you for leaving such a great review for future customers! We are happy to know that you enjoyed your stay with us. Your positive comments will be passed along and we hope to see you again! More 

Richmond, Virginia
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 7, 2012

I had a 2-room suite with a king-sized bed and a kitchenette. 2 TV's, complimentary WIFI, deluxe bathroom, comfortable matress, etc. The breakfast was great. Big, 2-sided buffet with hot & cold items, as well as a cook-to-order window for omlettes, etc. Staff was extremely friendly. Meeting facilities were nice and more than adequate. This is a great stay...and a... More 

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EmbassySuitesSTL, Revenue Manager at Embassy Suites St. Louis - Airport, responded to this review

Deutschmann, Thank you for taking the time for review our hotel after your recent stay. We are very happy to hear that you enjoyed all of the amenities and your time while you were in St. Louis. We hope to earn your business again the next time you are in the area! More 

Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed November 23, 2012

I was in Business Trip for a week and this hotel was my choice to stay. its has a very frendly & helpfull staff i must say, Nice Breakfast area & restorant.hot breakfast with order to cook of your choice was good option.free snaks & drinks in evening for customers staying there. Rooms were nice size with living room &... More 

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EmbassySuitesSTL, Revenue Manager at Embassy Suites St. Louis - Airport, responded to this review

kalpesh59, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! More 

Omaha, Nebraska
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 18, 2012

SIGNIFICANT SAFETY ISSUE. NO FIRE ALARM IN HOTEL. Under normal circumstances the service at this hotel is second to none. However, my last stay revealed inadequate emergency response and significant safety issues. Over Veterans Day weekend, the fire alarm at this hotel was disabled. It took the unrelenting questioning by my father-in-law to avert catastrophe (an electrical short which could... More 

Was this review helpful? Yes 2
EmbassySuitesSTL, Revenue Manager at Embassy Suites St. Louis - Airport, responded to this review

Alraymartino, Thank you for taking the time to post your feedback. Please accept our sincere apology. We want you to know that the comments and suggestions we receive from our guests are taken very seriously. We improved our fire alarm systems to better protect our guests’ safety and try to prevent situations like this from occurring. Again, please accept our... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 16, 2012

very dirthy dishes every day i had to use hot water from the machine to clean my dishes the house keeping is very terriable cleaning the room they dont clean the toilet goon we stay five days please check ur dishes see if there are clean

Was this review helpful? Yes 1
EmbassySuitesSTL, Revenue Manager at Embassy Suites St. Louis - Airport, responded to this review

Drew, I apologize that you had inconveniences while staying with us. I will forward your comments along to the Food and Beverage and Housekeeping Departments. Thank you for letting us know and we hope you enjoyed the rest of your trip to St. Louis. More 

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