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Embassy Suites by Hilton St. Louis - Airport

3.0 of 5
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11237 Lone Eagle Drive, Bridgeton, Saint Louis, MO 63044
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1 room 1 guest
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Embassy Suites by Hilton St. Louis - Airport
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525 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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    (525)
  • Mar-May only
    (138)
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There are newer reviews for Embassy Suites by Hilton St. Louis - Airport
See the most recent reviews
1 review
5 of 5 stars Reviewed February 16, 2015

The rooms were wonderful & we loved the evening reception in the bar area! Such an added bonus!! The complimentary breakfast was great too. Everything about this hotel was very nice. The hotel was so nice we decided to book another room the following weekend just as a couple.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ted C, General Manager at Embassy Suites by Hilton St. Louis - Airport, responded to this review

Thank you for taking the time to share your experience with us. I will be sure to pass your compliments along to the team. When you're ready to book your next stay without the kids, check out our Couples Getaway Package... More 

Grand Rapids, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

Stayed here twice for business training conducted right in the conference center. Will stay here every time i return to St Louis....for business and leisure! Hotel is clean, clean, clean. Staff are very polite and helpful, complementary breakfast is one of the best.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ted C, General Manager at Embassy Suites by Hilton St. Louis - Airport, responded to this review

Thank you for the kind words... we work very hard to maintain a high level of cleanliness and service. I'm thrilled you found our facility to be accommodating and our staff to be helpful. I will share your comments with the team. More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 16, 2015

I recently stayed at this Embassy Suites and I will say that the hotel was very clean and check-in was speedy. We reserved a King Suite and the Suite was very spacious and the room was amazingly clean. I'm a Hilton Honors members so I have stayed in my fair share of Embassy Suites Hotels around the country. I must... More 

Was this review helpful? Yes
Ted C, General Manager at Embassy Suites by Hilton St. Louis - Airport, responded to this review

As a Hilton Honors member, we know you travel a lot. It makes it that much nicer to hear you enjoyed your recent stay at our hotel. We look forward to hosting you during your next trip to Saint Louis! More 

Memphis, Tennessee
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 15, 2015 via mobile

Just stayed here with my husband and kids this weekend. We really enjoyed our stay. The staff was super nice. The hotel is a little more modern than typical embassy suites. The rooms are down halls instead of around an atrium. It was quiet and nice. The hot tub was being painted and wasn't available our first day. The next... More 

Was this review helpful? Yes
Ted C, General Manager at Embassy Suites by Hilton St. Louis - Airport, responded to this review

Thank you for the helpful feedback. I'm glad that you enjoyed your overall experience at our hotel. I am very sorry our hot tub renovations ran a bit longer than anticipated, but it is up and running now! As far as the delay with housekeeping, I've taken your comments to our team so we can continue to focus on finding... More 

Georgia
Level Contributor
148 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
1 of 5 stars Reviewed February 13, 2015

The room was okay but not worth over 143.00 a night. The rooms at the Crowne Plaza are much more updated and about 114.00. I like have the roomy suite and the Hilton points but this just was not really a good room. THE ROOM: I was placed in a handicap room. I was supposed to have a King size... More 

Was this review helpful? Yes 4
Ted C, General Manager at Embassy Suites by Hilton St. Louis - Airport, responded to this review

I sincerely apologize for your experience at our property and appreciate your feedback. My number one priority is the health and safety of our guests. Please contact me directly at 314-739-8929 so I can speak directly with you about this matter. More 

Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed February 9, 2015

I had set up for my company three rooms for two weeks. However after the total lack of service and concern from restaurant staff and being lied to I'm checking us out. The restaurant took over an hour for our burgers and grilled cheese sandwiches. I finally had to go to the front desk and complain. They came back and... More 

Was this review helpful? Yes 6
Ted C, General Manager at Embassy Suites by Hilton St. Louis - Airport, responded to this review

mark c, I am terribly sorry your restaurant experience was so poor. I believe our Director of Operations has discussed this matter with you in detail and was able to offer you a face to face apology and hand shake. We really appreciate your patronage and look forward to continuing to serve you and your colleagues when your travels bring... More 

st. loius, MO
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed February 8, 2015

The room was not clean at all. Upon first inspection of the room I found clothes from the last customers stay...trash behind the curtains, stains on the pillows and sheets. There was hair on the bed, and the carpet was stained. Food splatters adorned the walls near the microwave. The bathroom was ok until I spotted something brown on the... More 

Was this review helpful? Yes 2
Ted C, General Manager at Embassy Suites by Hilton St. Louis - Airport, responded to this review

Thank you for your feedback from your recent stay with us. We use all of our guest feedback to find the areas that we excel and the areas that need more focus. We will use your comments to continually work to improve our guest experience. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 7, 2015

I traveled to the Embassy Suites in route to the airport for a early morning flight. The room was clean and smelled fresh the manager's reception was good. The only real issue, there was only one bartender. I understand the business sense as the drinks are free. Choice was good for drinks however the food options were scarce. The last... More 

Was this review helpful? Yes 2
Ted C, General Manager at Embassy Suites by Hilton St. Louis - Airport, responded to this review

William M I'm glad that you enjoyed your most recent visit. I will gladly pass along your "kudos" to Kiera, she certainly is a key contributor to our strong focus on outstanding service. I'm sorry we're not able to do a little more during the manager's reception, however we always offer a variety of snacks that include a dip, vegetables,... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 2, 2015

This hotel was one of two very bad experiences with hotels. First, when we checked into room 412 it was disgusting. There was stains on the bed and pillows. The room smelled very bad, and it looked as if no one cleaned that rom in centuries. I politely asked if we can move. Elizabeth at front desk which is an... More 

Was this review helpful? Yes 3
Ted C, General Manager at Embassy Suites by Hilton St. Louis - Airport, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. I appreciate your feedback and I'm very sorry that your experience at our property wasn’t up to our usual high standards. We will take your comments under consideration and I'll be certain that room 412 gets reviewed by our housekeeping leadership team. I... More 

Minneapolis, Minnesota
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed January 29, 2015 via mobile

I travel to STL regularly and this hotel is one of the nicer choices to pick from if you choose to stay close to the airport. Large, modern & clean rooms. Great facility overall. They offer a pretty nice happy hour during the evening - all free drinks plus a small spread of snacks. Compared to airport Hilton or Mariott,... More 

Was this review helpful? Yes 1
Ted C, General Manager at Embassy Suites by Hilton St. Louis - Airport, responded to this review

I'm very glad you enjoy staying at our hotel. We are working on rolling out a new menu in the next couple of weeks, so perhaps the next time you visit, we'll have all new options for you! Thank you for pointing out the quick right turn that a 1st time traveler might miss. Lone Eagle Drive is immediately off... More 

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