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Embassy Suites by Hilton St. Louis Airport

3.0 of 5
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11237 Lone Eagle Drive, Bridgeton, Saint Louis, MO 63044
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1 room 1 adult
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Embassy Suites by Hilton St. Louis Airport
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583 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton St. Louis Airport
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Nashville, Tennessee
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 6, 2016

This hotel is very nice. The rooms are on wings from the main area so you are not exposed to any noise. This is one of the best embassy I have stayed at. They have a nice bar service and are right off the interstate about 20 min from downtown

Helpful?
Thank bigwill1974
GMStLouis, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Dear bigwill1974, Thank you so much for the kind words and observations! We truly appreciate it. We look forward to hosting you again soon. More 

Bella Vista, AR, United States
1 review
4 of 5 stars Reviewed January 5, 2016

The foodservice, pool and spa at the St. Louis Embassy Suites/airport were great. Room was quiet. Staff helpful. Satisfaction with the made-to-order breakfast depended on the cook, however. The woman on our first morning was a delight, the man on the second morning was a "just a job" type. The hotel is beautiful.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Fran Z
GMStLouis, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Thank you for the great comments! We do apologize for the lack of consistency in service. We will use your feedback as a training tool. We hope to see you back soon. More 

Park Ridge, Illinois
Level Contributor
3 reviews
2 of 5 stars Reviewed January 1, 2016

My family and I stay at Embassy suites everywhere we travel and were disappointed here. Room was very old with holes in rug, and unclean. Setup was unusual and cramped for an Embassy. When we left for the day we called for a cleaning and they never came. We killed 5 bugs within the room during our 3 night stay.... More 

Helpful?
Thank choffman2016
GMStLouis, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Dear choffman2016 Thank you for the review on this site. We sincerely apologize for the lack of hospitality that you received. Your comments will give us an opportunity to renew our passion for the service we provide. Thank you again for your business and for sharing your thoughts with us. More 

California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 1, 2016

This hotel needs new management. The breakfast was awful, and the housekeeping was terrible Twice our room was not even touched. The staff at the front desk, however, was always eager to fix the problem; especially Ray. The hotel was also quite noisy late into the evening, probably due to a lot of kids staying for Christmas.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank chumash12
GMStLouis, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

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St Louis, United States
1 review
2 of 5 stars Reviewed January 1, 2016

Value of hotel is good...had problems with rude staff. Will seek other accommodations next time in the area. Pool was WAY over chlorinated. Breakfast was very good. Beds are not very high quality...but then again it is a $100 hotel room....not a 5 start resort.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tony R
GMStLouis, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Dear Tony R, Thank you for your feedback. We will be sharing this review with our entire team and make sure that we use this as an opportunity to learn and grow. Again, thank you for your business and we hope to see you again soon. More 

Wright City, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed December 16, 2015

I read the reviews online and wasn't too sure about staying here,especially since we live close by, but the lobby/bar area was very nice and clean. Most of the staff (except the bartender - he seemed he wanted to be tipped each time we went to get a drink) were extremely friendly. Check in & out went really fast. The... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Vicki K
GMStLouis, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Thank you for the review on this site. We are grateful for your business and for your feedback! Please come back and see us again soon! More 

Milwaukee
2 reviews
4 of 5 stars Reviewed December 14, 2015

Basic suite. Nothing really fancy, but the decor was nice. The living area is set up kind of awkwardly and cramped, and on an angle. It was a very tight fit for a family of 3 to eat a meal at the table. When the sofa bed is let out, of course it's even more cramped, but it did the... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank ljwq44
GMStLouis, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Dear ljwq44, Thank you for the nice review and observations about your recent stay with us. We look forward to serving you again next time you visit St. Louis. Thanks again for your business! More 

Pensacola, United States
1 review
4 of 5 stars Reviewed December 8, 2015

This hotel is very convenient to the air port. The rooms are very clean and spacious enough. The hotel food is decent and affordable. The manager's reception is enjoyable and the bartender is very attentive and quick to respond. The complimentary breakfast is very good with eggs made to order. The breakfast staff would focus more on wiping down the... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael N
GMStLouis, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Dear Michael N, Thank you for your business and feedback! We are pleased that you enjoyed your time with us and we hope to see you again soon! More 

Washington, USA
Level Contributor
72 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed December 6, 2015

I stayed at the Embassy Suites in St. Louis for business travel. I like the Embassy overall and plan to stay there again, but the Embassy in St. Louis is definitely going down hill. My room had broken handles on some of the drawers and the drain in the bathtub was slow such that I ended up standing in soapy... More 

Helpful?
Thank WAhiker
GMStLouis, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Dear WAhiker, Thank you for taking the time to share your thoughts on your recent stay with us. We apologize that you did not feel completely satisfied with the service and amenities provided. We do value your opinion and we'll share it with our team to better ourselves. Thank you again for your business and we hope to see next... More 

Charlotte, United States
1 review
3 of 5 stars Reviewed December 2, 2015

This hotel is everything you'd expect from an Embassy Suite, but the housekeeping. Carpet in room was either never or poorly cleaned. They would take our dirty towels but never replace them?? Had to call each night for replacements. Overall staff was pleasant but was uncomfortable with the quality of the housekeeping.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Melvin B
GMStLouis, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Dear Melvin B, Thank you so much for your feedback on this site. We appreciate your business and want to apologize that your stay did not live up to your expectations. We will use your comments as a coaching opportunity for the housekeeping team. We can only ask that if you are ever in the area again that you will... More 

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