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All 149 Branson hotels

Comfort Inn West

2.0 of 5 Hotel   |   3601 Shepherd of the Hills Expressway, Branson, MO 65616
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Ranked #31 of 149 Hotels in Branson
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 5 days ago
David M Conroe
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205 reviews from our community

Traveler rating
    136
    47
    14
    5
    3
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79
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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Conroe
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

Staff was excellent , we had a blow dryer burn up and maintenance was there is less then 5 min and replaced with new one. Room was very clean, my only complaint was the bed wasn't as confortable as some , and the wife and I had a restless night. But , the breafast was good and hot and we... More

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Midway, Arkansas
Top Contributor
58 reviews 58 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 12, 2014

I had to wait to write this review because Trip Advisor limits you to the amount of times you can rate a place. I could not wait to give this Hotel another excellent rating! I constantly stay at this property when I visit Branson because it's like being home-they treat me very special every time! They remember my name and... More

Was this review helpful? Yes 1
Dfschott, General Manager at Comfort Inn West, responded to this review

Thank you so much for your review, we are always happy to read such great reviews. We wish that all of our guest would feel the same way.I will share this review along to all or our employees to let them know that people do notice.We look forward to having you return (home) again. More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 11, 2014

The staff was friendly, the breakfast was okay, and that's where the compliments end..The parking is horrible, the rooms were not clean, our toilet had blood on it, the shower had pubic hair in it, and our sheets had hair all over them..Needless to say, we won't be back!

Was this review helpful? Yes
Dfschott, General Manager at Comfort Inn West, responded to this review

Melissa, We are sorry to hear that we failed to exceed your expectations and that you won't be coming back to stay with us. I apologize for this unfortunate incident and unfortunately this is the first that I am hearing about your issues. I would like you to know that this IS NOT our standard practice and I will be... More

Harrisburg, PA
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 11, 2014

Good breakfast, friendly staff, clean property. Room had old furniture--could use an update. Two queen beds with one close to wall so apparently hard to get vacuum in between bed and wall. Good shower, but needs more light above sink. Nice refrigerator and television. Parking really tight in back.

Was this review helpful? Yes 1
Dfschott, Manager at Comfort Inn West, responded to this review

Thank you for taking the time to leave us a review. Just and FYI we are in the process of renovating our rooms with new furniture and carpet. We did 22 rooms over the winter and will do 23 more this winter so we invite you to return and check out one of the new rooms. We appreciate your business... More

Sesser
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 7, 2014

Great value for the money! Staff was friendly and helpful. Room was clean and everything was in order. Good location on the strip. I would stay at this location again!! Room had a fridge and microwave.

Was this review helpful? Yes 1
JBroadway81, General Manager at Comfort Inn West, responded to this review

Thank you for your recent stay with us and your review. Hope to see you again. More

Minneapolis, MN
Contributor
20 reviews 20 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 22, 2014

We stayed in this hotel for the weekend while visiting our son who has been working in Branson this summer. Check-in was easy and our room was great. I read all the reviews before going and was just looking forward to a 'clean' room as I knew we wouldn't be spending a lot of time in hotel room - way... More

Was this review helpful? Yes 1
Dfschott, Manager at Comfort Inn West, responded to this review

We are so happy that you took the time to leave us a review. We were happy to have you as a guest. We take pride in our clean rooms and friendly staff and want all of our guests to feel as if they are family and at home. We look forward to having you return to stay with us... More

Joplin, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

It is an excellent hotel for the price. We visited the Comfort Inn-West on July 29. I was pleasantly surprised with the hotel. Room was clean, beds were great and service was excellent. The front desk & kitchen staff were all very friendly and helpful. I will definitely stay again in the future. The regular room was completely remodeled and... More

Was this review helpful? Yes 1
JBroadway81, General Manager at Comfort Inn West, responded to this review

Thank you for your review, so glad to hear you enjoyed your stay with us. Yes, like you mentioned we are, during the Winter months, remodeling our rooms. Last Winter we did 22 rooms this coming Winter another 20+, which will give us more than half of the hotel being remodeled, we are pretty excited! We would love you for... More

Top Contributor
54 reviews 54 reviews
43 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 19, 2014

This hotel is located right on the strip down at the end. Check in was fine. No problems, Our room had some issues. We had trouble every time we left our room trying to get the key in the lock. It kept sticking and we couldn't get it open. The room itself was clean. The bathroom was gross. There was... More

Was this review helpful? Yes 2
JBroadway81, General Manager at Comfort Inn West, responded to this review

After reading your review, I'd like to apologize on behalf of the hotel for failing to exceed your expectations. Our staff does work very hard each day to make sure guest's have a wonderful expereinence at the hotel, it sounds like we fell short this time. I will make sure the housekeepers read this review and are aware of the... More

Springfield, Missouri
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2014

Branson, Missouri. A great place to visit and lots of things to do but where should we stay? I know a lot of people have asked that question. There are many hotels and it can be hard to chose. My wife and I stay at the Comfort Inn on Shepherd of the Hills. Every year in August there is a... More

Was this review helpful? Yes
Dfschott, Manager at Comfort Inn West, responded to this review

Thank you Keith for taking the time to leave such a positive review. We try very hard to exceed our guests expectations. We are always happy to have repeat guests as well as new ones and when our repeat guests leave such great reviews we are very appreciative because it means more new guests as well. We too look forward... More

Bedford, Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 2, 2014

I was not too happy with the room rate, however I did not have advanced reservations and this was a last minute booking the week of the July 4th holiday. Rooms and hotel are dated, however it is very clean. I mean very clean! Beds were good and everything worked perfectly. Breakfast was great. All in all, everything was good... More

Was this review helpful? Yes
Dfschott, Manager at Comfort Inn West, responded to this review

Thank you so much for taking the time to fill out the survey. We appreciate you letting people know that our hotel is very clean and that we have a great breakfast. We hope that in the future you will call ahead to make a reservation to ensure that you get the best rate available. Again, we appreciate you staying... More

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Additional Information about Comfort Inn West

Address: 3601 Shepherd of the Hills Expressway, Branson, MO 65616
Phone Number:
Location: United States > Missouri > Branson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn West 2*
Number of rooms: 87
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Also Known As:
Comfort Inn West Hotel Branson
Comfort Inn Branson
Branson Comfort Inn

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