The hotel looked so nice from the outside and even the lobby, but our room was dirty including the bathroom that had urine around the toilet. The pool area was really hot and then the pool water was warm and cloudy! Most of the staff was friendly except for one that I encountered at the free breakfast. The breakfast was... more

We stayed for a total of 6 nights in the family suite. We loved the 2 bathroom/2 bedroom layout..the kids thought it was great. Housekeeping left a lot to be desired, they didn't even bother to empty the ice bucket or replace the dirty glasses with clean ones. We mentioned this to the front desk, however nothing improved. We had... more

We visit Branson several times a year and always stay at the Grand Plaza Hotel, our daughter and her family come with us most of the time. .we were there this past week for 5 days and 4 nights. My daughter came home with bed bug bites, we will never stay here again. .The indoor pool is nice but the... more

We stayed there for 2 night. Our room as alright only one of the two elevators worked. They had it fixed on our last day. The breakfast buffet is pretty good. Overall it's ok. more

My wife and I travelled to Branson to celebrate our anniversary, and we couldn't have been happier with the Grand Plaza Hotel. Not only was the staff friendly and helpful, but they actually upgraded us free of charge to a room that better suited our needs. The complimentary breakfast buffet is probably the best I've ever had at a hotel.... more

When we entered the hotel, we noticed it had a distinct musky smell. It didn't get much better from there. While the front desk clerks were very nice and friendly, that was about the best thing we could say about the hotel. (except that the pool was nicely heated). The stairwells were all covered with cigarette butts and used plastic... more

We stayed one night in this hotel and we didn't have any problems with it. We had two queen beds and the room was clean and the bathroom was clean with plenty of towels. The breakfast was a pretty good breakfast for it being complimentary. Overall our stay was good, the only trouble we had was one of the room... more

The parking is truly a problem, and there are maybe 2 luggage carts in the entire hotel. The hotel staff are rude. The stairways are covered in cigarette butts. We woke up one morning to find no running water available anywhere in the hotel. Another night, someone walked into my room and then walked out. When it rained, water came... more

After reading bad reviews on a different hotel, we cancelled our booking to stay here since it was listed as "luxury". The parking is nothing less than terrible. The parking in the rear is very small and fills fast. Your only other option is to park in the front which is on a hill, and several stairs. The times we... more