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All 13 Berkeley hotels

Hilton St. Louis Airport

3.5 of 5 Hotel   |   10330 Natural Bridge Road, Berkeley, Saint Louis, MO 63134
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64%
Ranked #4 of 13 hotels in Berkeley
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 days ago
Lisamaste
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538 people have reviewed this hotel

Traveler rating
    181
    156
    103
    58
    40
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84
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48
229
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
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English first
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

I left my kindle on the shuttle bus when we were picked up from the airport. I called the hotel when we got home and they checked with the driver and he found my kindle and the hotel was going to mail to my home the next day ( if I don't get it I will repost). It feels wonderful... More

Was this review helpful? Yes
Dallas, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

The front desk and restaurant are understaffed and their customer service is lacking. While they cater to large groups, the individual family is overlooked. The restaurant offered a lunch buffet as well as service off the menu. While my children decided to eat off the buffet, I was going to order off the menu. The server never came to take... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear John O, First of all, thank you for taking the time write a review concerning your most recent stay with us at our property. We always try to do everything that we can to enhance the quality of our guest's stay with us. I do apologize to hear that you did not have a positive experience. I can assure... More

Travelers are raving about these Berkeley hotels

Chicago, United States
1 review
2 of 5 stars Reviewed 1 week ago

Very poor service. No toilet paper. Had to wait 10 hours on towels. Check in and out the wait was to long. I could hear other people next door and in the halls. Some areas of the hotel was to hot and to cold. Had to wait too long for service.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Jennifer J, We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our housekeeping department and have been addressed. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse... More

Paris, France
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

i like this hotel and have stayed there several times. Everything is fine except for some of the dinner wait staff in the main dining room. I gave it another shot this week and never had a waitperson come to my table. After about 15-20 minutes my waiter came out from the kitchen area and stopped when she saw that... More

Was this review helpful? Yes 1
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Willm68, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. We’re very sorry you experienced an undesirable stay and level of customer service with us. The problems you mentioned with our customer service at the restaurant a have been addressed. We appreciate you alerting us to these issues. Finally, if I may... More

orlando, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Typical airport hotel. Rooms are clean and beds are comfortable enough. Bar is slightly overpriced, but service is excellent. Restaurant is overpriced and underwhelming. And they charge for internet and parking.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Samuel P, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. I want to thank you for your business as I do realize there are a lot of choices out there when you... More

Orlando, Florida
Top Contributor
169 reviews 169 reviews
43 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A few weeks ago, I had 150 people come from all over the country to a party that I arranged with Katie Kassel and Anna Rask, who handle group events. They were absolutely marvelous to work with. My group began arriving on July 16 with the majority arriving on the 17th. We were there until the morning of July 19.... More

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear PhyllisD534, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. Your comments regarding our rooms and your event are exactly what we love to hear and what we strive for everyday. I will share your comments with the entire team. I want to thank you for your business as I do realize... More

1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel is in need of updates. The carpeting was filthy and the rooms were not the cleanest. Walls are thin, you could hear everything happening in the halls Beds were comfy and the staff was first rate. I would stay here again but would like to see it updated and get some freebies (Internet/Parking) Other hotels of the same... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear lindao622, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up... More

St. Louis, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We did a in-town vacation for my husbands birthday. Some family came in town to visit and stayed there with us. We had the best time ever and look forward to staying there again. It was the best stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Charanda W, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. I want to thank you for your business as I do realize there are a lot of choices out there when you... More

Steamboat Springs, Colorado
Top Contributor
83 reviews 83 reviews
64 hotel reviews
195 helpful votes 195 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed three days at this property and the room was very good except for one problem. The bathroom sink stopper was disconnected so I could not drain the sink. I reported it every day I was there and it was never fixed. Other than that, the room was very comfortable and nicely appointed. There were numerous outlets for charging... More

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear skibuff, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. We take our guests concerns very seriously since our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations and anything less is unacceptable to us. I’m disheartened to that your maintenance... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

As a Dental Hygienist I always look for Awesome customer service, because that's what I provide. But upon check in with Denise to the fantastic staff that handled all of our meetings Chris, Marvin or Melvin (sorry), Steven and others did an above and beyond job catering to us. They made my day! Their smiles and greetings, and the fact... More

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear figgy_0727, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your comments regarding service and staff. We are so proud of the group of team members that we have at that hotel and they strive everyday to exceed our guests expectations. In our business, just a kind word and a... More

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Additional Information about Hilton St. Louis Airport

Address: 10330 Natural Bridge Road, Berkeley, Saint Louis, MO 63134
Phone Number:
Location: United States > Missouri > Saint Louis > Berkeley
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton St. Louis Airport 3.5*
Reservation Options:
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Also Known As:
Hilton St. Louis Airport Hotel Berkeley
Hilton Hotel Saint Louis
Saint Louis Hilton
Hilton Saint Louis
Hilton St. Louis Airport Saint Louis, MO

151 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Green Hotel in Berkeley #5 Business Hotel in Berkeley
Hotel Class
Official Description (provided by the hotel)
The Hilton St. Louis Airport hotel is located next to Lambert International Airport and popular area corporations. The hotel provides a 24-hour shuttle service to the airport and local businesses at no charge. Plan your next event or meeting and utilize the expansive and versatile meeting space. World's Away restaurant offers casual American fare, and Constellations Bar is a great place to grab a drink after a long day of travel or work. ... more   less 
Number of rooms
397

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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