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All 12 Berkeley hotels

Hilton St. Louis Airport

3.5 of 5 Hotel   |   10330 Natural Bridge Road, Berkeley, Saint Louis, MO 63134
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Ranked #4 of 12 Hotels in Berkeley
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
99diannaj Atlanta, Georgia, USA
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585 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia, USA
2 reviews
5 of 5 stars Reviewed yesterday NEW

I enjoyed my stay at the St. Louis Hilton primarily because of the very friendly and highly competent staff. I always expect the rooms to be nice but there is no guarantee about the staff. The staff was Great!

Review collected in partnership with Hilton Hotels & Resorts

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Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear 99diannaj, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your loyalty to the Hilton Airport and after reading your comments I am very pleased especially to the service you received. We are so proud of the group of team members that we have at that hotel and they strive... More

Saint Louis, Missouri
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Excellent service, quick check in and check out, great bar, very nice room. But, you have to pay sn additional $10.00 for parking with an access code that never worked. Points were taken off because of the parking.

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear MaMare09, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your feedback regarding our room, check in & out and lounge. In regards to parking, I have communicated to my team so we can research further since there is no access code needed at the gate and is operated by... More

Taylorville, United States
1 review
2 of 5 stars Reviewed 1 week ago

Very friendly staff, but the whole West Wing smelled of sewer gas both times we stayed. The bed advertised as a queen (because an upgrade to a king was ridiculous) was in actuality a double, I believe. It also sunk in the middle. It was 66 in the room and although we kept setting the thermostat up, only AC came... More

Review collected in partnership with Hilton Hotels & Resorts

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Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Bruce J, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. We’re very sorry you experienced an undesirable stay with us. The problems you mentioned with an odor and bedding have been communicated to the team so they can be researched and addressed. We appreciate you alerting us to these issues and... More

Travelers are raving about these Berkeley hotels

Orlando, Florida
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was where my company put me up for some training. Its older, but has a renovated wing. I had some issued with AC not working in my room, and staff was a bit un-accommodating at first, but the manager on duty stepped up. They even comp'd a meal for me which was nice but then the restaurant tried... More

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Brad G, Thank you for taking the time to send us a review. We really appreciate honest feedback. We’re very sorry your experience with us was not up to our usual high standards. We are continuing to work on improving guest experience and your feedback is a great tool to help us improve. Thank you again for your honest... More

Portland, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

First time staying at this property, and it wasn't a good one. They forgot my breakfast order and were slow to get it resolved. Also spend time waiting to check my bag in and back out after checkout. Definitely not consistent with my regular stays at Hilton hotels.

Review collected in partnership with Hilton Hotels & Resorts

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Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear John M. H, We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our front office and food & beverage departments and have been addressed. While the lack of service you experienced is unusual and not the standard of... More

Lansing, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

My hotel room was clean and the staff was very customer service oriented. Spent time at the bar with co-workers and people were very friendly and accomodating. The only issue I had was there wasn't a restaurant available early (530a - 6a) for breakfast.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Laurie C, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. I want to thank you for your business as I do realize there are a lot of choices out there when you... More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Meeting was Friday all day and an evening session, and all day Saturday with a awards reception on Saturday night. Facility is undergoing some renovations but was still very accommodating. The only suggestions I have is the chairs in the meeting room of 300 need to be cleaned and inspected prior to being put out. There were about 50 chairs... More

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Arnitha P, Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up... More

Chester, Illinois
Contributor
13 reviews 13 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

i booked two rooms prior to an early morning flight, both Executive Kings with an airport view. On arrival on a Monday evening, 3:50 pm, I was advised that one room was ready but due to special requests the second room was not ready. Since it was definitely check in time, and the hotel did not seem busy, I questioned... More

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear symonelss, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. Thank you for posting your review. I'm sorry about the frustrations you went through during the check in process. We do everything we can to ensure that our guests have a positive experience and we sincerely apologize about your experience. Please know... More

Saint Charles, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My friends and I had a great time scrapbooking at the hotel. They were accomodating to our every request. The room was very clean. The best part was the friendly staff. Even those not directly involved with our stay would take the time to make eye contact and say hello. Very nice time.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Mary B, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. I want to thank you for your business as I do realize there are a lot of choices out there when you... More

Wentzville, Missouri
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Attended conference at the Hilton Airport. The service was outstanding and the public areas and ballroom were modern and up to date. Stayed in the Presidential Suite and while we had an excellent view overlooking the airport, the suite was dated and in need of some repair. All in all though, a good experience.

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Jim P, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. After reading your comments I appreciate your feedback regarding your service and rooms. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Finally, if... More

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Additional Information about Hilton St. Louis Airport

Address: 10330 Natural Bridge Road, Berkeley, Saint Louis, MO 63134
Phone Number:
Location: United States > Missouri > Saint Louis > Berkeley
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton St. Louis Airport 3.5*
Number of rooms: 397
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Also Known As:
Hilton St. Louis Airport Hotel Berkeley
Hilton Hotel Saint Louis
Saint Louis Hilton
Hilton Saint Louis
Hilton St. Louis Airport Saint Louis, MO

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