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Hilton St. Louis Airport

GreenLeadersSilver level
3.5 of 5
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10330 Natural Bridge Road, Berkeley, Saint Louis, MO 63134
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Hilton St. Louis Airport
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Ranked #3 of 12 Hotels in Berkeley
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 5 days ago
Joe F Tampa, Florida
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709 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tampa, Florida
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The last time I was at this Hilton (3 years ago) it was a little run down. This stay was great. The hotel bar and lobby area are well done and welcoming. They even had a guitar player in the bar area. Very nice touch. My room was great with comfortable bed, couch, and plenty of toiletries. Would stay again... More 

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Joe F, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your comments especially the improvements you seen from your previous stay. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. Once again, I sincerely... More 

1 review
5 of 5 stars Reviewed 1 week ago

Hotel staff were excellent. Very friendly and accomadating. This hotel is in a convenient location and the rooms were great. Quiet, comfortable and most importantly clean and well furnished. The hotel is very convenient to the airport and the check-in/check out process was fast and easy.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear 276melindad, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your comments especially regarding our team. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. Once again, I sincerely appreciate you taking the time to... More 

Lugano, Switzerland
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is ok, Hilton standard Conveniently close to the airport, spacious room, clean, comfortable But... I arrived after a city visit at the airport at midnight I called reception asking for a shuttle . They send me to the wrong exit... Had to call again and a very un friendly lady told me to go to terminal 2... I... More 

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Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Alberto-Paradiso, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Moberly, United States
1 review
2 of 5 stars Reviewed 1 week ago

Had confirmed reservations, arrived to a lobby full of people who also had reservations and no rooms were available. Was told hotel was overbooked and didn't know if a room would become available. Had to wait over an hour and the room I did receive was not what I wanted.

Review collected in partnership with Hilton Hotels & Resorts

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Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Sue H, I appreciate your candid review of your recent stay with our hotel. I apologize for the room assignment not meeting your expectations as comfort and safety is my highest priority for our guests. While room type requests cannot be met every time, I have reviewed your comments with our front desk team. I invite you to stay... More 

Peoria
2 reviews
1 of 5 stars Reviewed 1 week ago

We prepaid for our room through a third party travel site, yet when we arrived at 1:00am in the morning, we found they had given our room away. They sent us to the Hampton Inn down the road. We were very disappointed to be shuffled to another hotel that late at night.

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Gail590, I sincerely apologize for the inconvenience experienced during your recent trip. I appreciate your flexibility as we experienced an abnormal situation. Thank you for your review. I am actively working to make it right, and have contacted our front office department in regards to your comments. We are evaluating our policies and procedures. I do hope the next... More 

Hollywood, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel staff makes every effort to let you feel welcome and important. Everyone smiles. The restaurant serves a great selection of well prepared food. The rooms are well prepared and are quiet. I enjoyed my stay very much.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Steven F, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I love your comments regarding our friendliness and being welcomed. I will ensure to share with the team. Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving... More 

Columbia, Missouri
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Hilton at the Airport in St. Louis provided a relaxing and quiet night before a hectic series of delays and cancellations in the airport. Thank goodness for starting the trip with a good night! The night in the Hilton was the highlight of the trip, by far!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Judy W, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I am happy to hear that we were the highlight of your trip. I will be sharing with team. Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to... More 

st.louis, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Hilton at the Airport in St.Louis has a terrific staff! The hotel is great and in a convenient location to the airport! I recommend this hotel to anyone staying in the area. Everything during our stay was wonderful, without exception!!!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Teri L, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. I want to thank you for your business as I do realize there are a lot of choices out there when you... More 

Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed 3 weeks ago

I was really impressed by the friendly staff at this excellent Hilton hotel. From check-in with Denise, to the Bell Hops, to my waiter at dinner (Chris)...all these folks were outgoing, helpful, very friendly and a pleasure to do business with. I highly recommend this hotel for road warriors, first time visitors of STL, for families, and business trips.

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Terri D, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I am very pleased after reading your comments about our friendly service. I will be sure to share your warm comments with the team I do hope that if you ever need our services again in the future, that you will... More 

Bloomington, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed here as a part of our trip. We participated in their park and fly program, leaving our car at the hotel during our trip. Easy and would recommend this as an option of those driving to St. Louis to fly out of the airport. It is near the airport and the hotel provides a free shuttle to and... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear napowell, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. Your comments regarding our park & fly experience what we love to hear and what we strive for everyday. I will be sharing with the entire team. Once again, I sincerely appreciate you taking the time to share your experiences related to... More 

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