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Hilton St. Louis Airport

GreenLeadersSilver level
3.5 of 5
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10330 Natural Bridge Road, Berkeley, Saint Louis, MO 63134
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Hilton St. Louis Airport
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Ranked #3 of 12 Hotels in Berkeley
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 5 days ago
Steven F Hollywood, United States
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704 reviews from our community

Traveler rating
    264
    209
    121
    66
    44
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109
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peoria
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

We prepaid for our room through a third party travel site, yet when we arrived at 1:00am in the morning, we found they had given our room away. They sent us to the Hampton Inn down the road. We were very disappointed to be shuffled to another hotel that late at night.

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Gail590, I sincerely apologize for the inconvenience experienced during your recent trip. I appreciate your flexibility as we experienced an abnormal situation. Thank you for your review. I am actively working to make it right, and have contacted our front office department in regards to your comments. We are evaluating our policies and procedures. I do hope the next... More 

Hollywood, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel staff makes every effort to let you feel welcome and important. Everyone smiles. The restaurant serves a great selection of well prepared food. The rooms are well prepared and are quiet. I enjoyed my stay very much.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Steven F, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I love your comments regarding our friendliness and being welcomed. I will ensure to share with the team. Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving... More 

Columbia, Missouri
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The Hilton at the Airport in St. Louis provided a relaxing and quiet night before a hectic series of delays and cancellations in the airport. Thank goodness for starting the trip with a good night! The night in the Hilton was the highlight of the trip, by far!

Review collected in partnership with Hilton Hotels & Resorts

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Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Judy W, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I am happy to hear that we were the highlight of your trip. I will be sharing with team. Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to... More 

st.louis, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Hilton at the Airport in St.Louis has a terrific staff! The hotel is great and in a convenient location to the airport! I recommend this hotel to anyone staying in the area. Everything during our stay was wonderful, without exception!!!

Review collected in partnership with Hilton Hotels & Resorts

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Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Teri L, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. I want to thank you for your business as I do realize there are a lot of choices out there when you... More 

Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed 1 week ago

I was really impressed by the friendly staff at this excellent Hilton hotel. From check-in with Denise, to the Bell Hops, to my waiter at dinner (Chris)...all these folks were outgoing, helpful, very friendly and a pleasure to do business with. I highly recommend this hotel for road warriors, first time visitors of STL, for families, and business trips.

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Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Terri D, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I am very pleased after reading your comments about our friendly service. I will be sure to share your warm comments with the team I do hope that if you ever need our services again in the future, that you will... More 

Bloomington, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here as a part of our trip. We participated in their park and fly program, leaving our car at the hotel during our trip. Easy and would recommend this as an option of those driving to St. Louis to fly out of the airport. It is near the airport and the hotel provides a free shuttle to and... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear napowell, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. Your comments regarding our park & fly experience what we love to hear and what we strive for everyday. I will be sharing with the entire team. Once again, I sincerely appreciate you taking the time to share your experiences related to... More 

Bluffton, South Carolina
Top Contributor
91 reviews 91 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel staff is by far among the best I have seen. Every staff member was polite, friendly, and professional. It honestly felt like I had stepped back in time to an era when it was a luxury to stay in a hotel. This is the first time in over a decade that I didn't feel like a "business traveler",... More 

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Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear PetedeltD, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. Your comments regarding our staff, service, rooms, and location are exactly what we love to hear and what we strive for everyday. I will be sure to share your warm comments with the team. Once again, I sincerely appreciate you taking the... More 

Chicago, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Checked in late on a Thursday night with Edwin, who was very friendly! He really made us feel welcome. We we offered breakfast vouchers for the next two mornings of our stay, and it was phenomenal. Highly recommended. The staff that served us in the breakfast dining room were also very warm and welcoming, and went above in beyond in... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Allison P, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I am happy to hear about the service, restaurant and clean room you received although I apologize that a few of your experiences you noted were anything less than extremely satisfying especially with the noise and coffee maker. I want you... More 

Knoxville, Tennessee
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The staff was excellent help ensuring our needs were met, the food service and room setup were both very good. Food quality was outstanding as well. I appreciate the special touch provided by the coffee station in the lobby. Its so nice to get a nice cup of coffee (with real cream or milk) early in the morning, before the... More 

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Mark L, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. We loved to hear about your comments about our food, room and service. I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again. Sincerely, Ryan Konz General Manager More 

Cincinnati, Ohio
Top Contributor
126 reviews 126 reviews
110 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I came in on a late flight and had a snarky front desk person. I had purchased and upgrade to the Presidential Suite offered the Hilton website using HHonors points and told they had already given that room someone else - when I asked are you sure and that I had my reservation confirmation - again told we have you... More 

Was this review helpful? Yes
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Hortkie, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I'm sorry that you had a disappointing experience at our hotel during your stay. My team and I apologize that we were unable to provide you with an exceptional experience. The concerns have been brought to the attention of our team will... More 

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