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Hilton Garden Inn Starkville

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975 Hwy 12 East, Starkville, MS 39759
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1 room 1 adult
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Hilton Garden Inn Starkville
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256 Reviews from our TripAdvisor Community

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Topeka KS, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The breakfast was excellent, the bed comfortable, the towels wonderful, and the staff helpful. The door to this room stuck, was hard to open and close, and didn't close properly without major pushing. There was a pair of dirty socks left on the closet floor and the carpet needed cleaning. The first light (hall?) into the room did not work... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joyce S
Franklin, TN, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

One of the best places to stay!! Great staff, great service, great community, great University!! We stay here often and they are always on top of everything! Everybody is! One of our favorite places to stay!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John C W
John J, General Manager at Hilton Garden Inn Starkville, responded to this review

Thank you so much for those very kind words. I t is always great to hear from our regular guests and know that we are always working to make their stay is clean and comfortable as possible. We look forward to seeing you on your next trip to Bulldog country. More 

Chapel Hill, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

This is a great location for doing business at MSU. Front desk staff were very helpful. Facility appeared a bit warn. Carpet frayed at inside entrance to room. Hallway carpet needed cleaning. Spa controller at pool did not function. Pool needed a power washing. Great equipment in workout room.

Helpful?
Thank tdennehy
John J, General Manager at Hilton Garden Inn Starkville, responded to this review

Thank you for your comments. Please know we are in the process of remodeling and the issues you spoke up she be remedied shortly. Please know I the new carpet along with furnishings are arriving and set to be installed. More 

Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed January 3, 2016

We came in late on a Sunday night. When we got to our room the heater was on full blast and we were unable to turn it down. The desk clerk was apologetic and quickly remedied the situation and we were assured someone would be there to make sure all was safe. The beds were very comfortable. On reading other... More 

Helpful?
Thank Kathy N
John J, General Manager at Hilton Garden Inn Starkville, responded to this review

I apologize for the heating issues and have made sure that this problem has been resolved. Please know we work hard to try and make sure all units are working properly daily. our goal is always your satisfaction. More 

2 reviews
2 of 5 stars Reviewed December 28, 2015

The AC unit was going out. They moved us to another room apparently on the same unit. The temperature started at 72 and was 78 by 4 am. The maintenance man checked both thermostats, and we made no adjustments. The next morning when checking out, I was staring at the "Satisfaction guarantee" for Hilton and asked the counter for a... More 

Helpful?
Thank cardsfan99
John J, General Manager at Hilton Garden Inn Starkville, responded to this review

I apologize for the problems you encountered and we have made sure that these issues have been resolved. Please know we do stand behind our satisfaction promise and look forward to showing you we can be what you expect. More 

Fayetteville, Arkansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 21, 2015

The location of the hotel was easy to get to and close to everything you need. The staff was amazing from beginning to end. The breakfast was priced better than any local restaurant. They made any special breakfast for our dietary needs. The only thing was they were not pet friendly but other than that, the trip was amazing and... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank RazorHogs
John J, General Manager at Hilton Garden Inn Starkville, responded to this review

Thank you for your very kind words. All the staff works hard to make sure your stay is exactly what you are looking for. Our promise is always your comfort and satisfaction. Happy Holidays More 

Kennett, United States
1 review
3 of 5 stars Reviewed December 16, 2015

The first room we checked into presented several issues. One of the issues was addressed the night we checked in. The others were not addressed until the next day, when the manager moved us into another room and told us he was closing the previous room until repairs had been made. A guest should never have been checked into the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jack R
John J, General Manager at Hilton Garden Inn Starkville, responded to this review

I apologize for the first room but was glad to see that we did make the second part of the stay much more enjoyable. We are always working to make sure we listen and respond to your satisfaction. Happy Holidays More 

Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 15, 2015

First trip to Starkville and found this hotel in a great location and very easy to get around to other locations in town - breakfast was great and dinner menu very good - bar was small but sufficient was have drinks and watching football - great staff in bar - rooms were sufficient and comfortable - we had an issue... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank PVLADY60
John J, General Manager at Hilton Garden Inn Starkville, responded to this review

Thank you for those very kind words. We are always working to make sure our guests needs are met and if any problems arise, we want to make sure they are resolved to our guests satisfaction. Happy Holidays from all the staff. More 

Birmingham, United States
1 review
2 of 5 stars Reviewed December 14, 2015

The first room we were given had a broken heating system. The bathroom was not clean. The second room was better, but did not meet my needs for accessibility. The front desk employee was not welcoming from the first point of contact.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cecelia W
John J, General Manager at Hilton Garden Inn Starkville, responded to this review

I apologize for the problems you encountered during your stay, our goal is always your comfort and satisfaction. When we do not meet this criteria we work to resolve the issue to your satisfaction. Please know we respect and honor your honors membership and loyalty. More 

Hueytown, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 4, 2015

I recently stayed here on business. Hotel was great, staff was friendly & room was very comfortable. There is a nice bar on site, but I did go. Great location close to local restaurants & shopping. Will definitely come back!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dawn P
John J, General Manager at Hilton Garden Inn Starkville, responded to this review

Thank you for your recent stay and those very nice comments on the property and amenities. We are always trying to make sure we are listening and responding tom our guests wants and needs. You help make us the hotel we always want to be. Happy Holidays from all the staff in Starkville. More 

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