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Holiday Inn Southaven - Central

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280 Marathon Way, Southaven, MS 38671
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Holiday Inn Southaven - Central
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Holiday Inn Southaven - Central
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140 reviews from our community

Traveler rating
    84
    33
    12
    5
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hernando, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

Everything from catering to room service was excellent. Our event was over two nights. Food was excellent. Only problem was staff's inability to keep up with the function's need for coffee and deserts the second night. Problem seem to be lack of help. Overall though an excellent weekend.

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very convenient to Snowden grove park. Nice grounds and lobby. Room is about right for a 3 star. Sofa sleeper was very thin and slanted to the sofa. Luckily a child was sleeping on it. No adult could use that. Bathroom was clean, but pillows are too soft for my taste. It takes 2 pillows to equal any type of... More 

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Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you for your feedback on your recent stay. I hope that your games went well and your team placed well. You will be pleased to know that we are renovating this year. All room furniture will be replaced this fall. So, we will have brand new sofa beds for your event next year. More 

Top Contributor
93 reviews 93 reviews
26 hotel reviews
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed April 10, 2015

I don't understand all the negative reviews. We had a great one night stay. Rooms clean and spacious. Staff very friendly, efficient, and helpful. Pool and breakfast for those who have time. There are many restaurants in the area and Walmart etc. What more do you need?

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Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you very much for your complimentary and supportive review. We do our very best to ensure that every guest has a great stay. On occasion things break down, and generally at the worst possible time. We do make repairs as quickly as possible and do our best to keep the impact to the guests as minimal as possible. We... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 9, 2015

As a business traveler who travels every week, this is not only a very nice property at a very competitive rate, it has an awesome staff.. I had only one issue.. I have been driving all week and the desk chair sat a little low to the desk and leaned forward, frankly after putting in over 800 miles it was... More 

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Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you very much for the rave review. It was a pleasure getting to speak with you in person at property too. As discuss, we are doing some updating this year. New desk chairs have been selected and are on order. We should have them in the next few weeks. Next item on the list.... bigger TV's for every room.... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 29, 2015

We drove down 8 hours an stopped at this hotel to stay the night before heading to New Orleans the next day. When we arrived we checked in and the front desk person was so not interested in checking us in. She didn't smile, welcome us, or even ask us how we were. She just said can I help you,... More 

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Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you for taking the time to provide us feedback regarding your stay. I am sorry to hear that you experienced any inconveniences during your stay. I will review your concerns with the team as part of a training opportunity. I hope that you and your family had a great time in New Orleans. More 

Benton
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2015

This is a beautiful hotel. It is clean and spacious. The beds are large and very comfortable and the King rooms have a nice chair and ottoman. The desk chair is cushy. Wireless is free and works excellent. Bar and restaurant area are very nice. My only complaint is they advertise a heated indoor pool, and during our stay it... More 

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Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you for the wonderful review of our hotel and staff. I will be certain to pass on your compliments to Jonathan. I apologize that the pool heater had issue during your stay. We had repairs made to the system and it is running great again. We hope to see you again soon. More 

Greenville, South Carolina
Contributor
14 reviews 14 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 11, 2015

Friendly, helpful, & all around great staff at this hotel Have stayed here several times! Breakfast is awesome thanks to Chef Allen. As a returning customer, it is like coming home to family. From the front desk, to the housekeepers, waitresses and everyone who works here, always treated me with friendliness and the utmost courtesy. Made to feel welcome! Because... More 

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Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you so much for the rave review of our team members. Mr. Allen will be thrilled to have been mentioned by name on a review. We are happy to count you as a part of our Holiday Inn Family and look forward to your next visit. Thank you for taking the time to review us on Trip Advisor. More 

Mountain Home, Arkansas
Top Contributor
91 reviews 91 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 4, 2015

This is a safe, clean, friendly place to stay if you have business in Memphis, TN or are flying out of the Memphis airport. Lots of shopping and restaurants nearby but this area can get busy on Friday and Saturday. Clean room, comfortable bed but not very quiet. Can hear hall doors slamming, walking and bathroom shower/tub noises from room... More 

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Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you very much for your feedback on our hotel. We are glad that you enjoyed your stay. You commented that we do not provide a complimentary breakfast. We are a full service Holiday Inn with a restaurant and lounge. By brand standards we do not provide complimentary breakfast. This service is offered at all Holiday Inn Express properties with... More 

Champaign-Urbana, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2015

Very pleasant surprise to find this gem of a Holiday Inn. Very clean from parking lot to room, wonderful check-in with pleasant employees all smiles and ready to assist. Surprised to receive a coupon for a free bottle of Champagne with chocolates which they iced down and delivered to our room. Received complimentary appetizers, beer & wine for being reward... More 

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Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Very glad that you enjoyed your stay. We truly appreciate your business and your wonderful compliments on the staff and facilities. Thank you for your loyalty to IHG. We hope to see you again soon. More 

Bartlett, Tennessee
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2015

No complaints here!! Very professional staff. Everyone was friendly! My husband & I stayed here to attend a concert and got the Sweetheart Package. I loved everything about it. Although it took an hour to get breakfast delivered to room after ordering, it was worth the wait. BEST bacon I have ever had. We will be coming back.

Was this review helpful? Yes 1
Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you for the rave review! We are happy to have played a part in making your Valentine's Day event a special memory. The Sweetheart package is available at our property year rounds, so you don't have to wait until next year! It is also a great package just for a weekend get away. We hope you see you back... More 

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