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Holiday Inn Southaven - Central

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280 Marathon Way, Southaven, MS 38671
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Holiday Inn Southaven - Central
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Holiday Inn Southaven - Central
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145 Reviews from our TripAdvisor Community

Traveler rating
    85
    34
    14
    5
    7
See reviews for
36
27
20
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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Memphis, Tennessee
2 reviews
5 of 5 stars Reviewed 1 week ago

I have medical issues and I called and explained to Tiffany. She set it up so I could come in earlier get my room so I could rest. My room was the first that was cleaned that morning, so I could check in. Rakayla checked me in and before I could even get to the Dr's office that day, she... More 

Was this review helpful? Yes
Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you for the outstanding review and reviewing us in more than one site. We appreciate your business and hope to see you again soon, under better circumstances. We wish you a speedy recovery. More 

Buffalo, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had a reservation at the HI in Southhaven, MS. I was on the interstate in heavy traffic about an hour out of Memphis when I got a call that there was a leak in my room and they had no other rooms but they could get me a room in a second rate hotel with no restaurant. I don't... More 

Was this review helpful? Yes
Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

We are sorry for the inconvenience. As stated in my email to you, we did truly have a room that was flooded and had to move an in house guest, thus creating a situation where we were over 1 room. The team member was supposed to be calling all rooms that had not arrived yet to confirm their arrival, as... More 

Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stay here once a year on business. My only complaints are that its noisy and wasn't very clean this time. You will hear every door on the hall open and close and you'll hear all the people in the adjacent rooms. This is such a common problem with hotels in this class. We had some noisy neighbors this trip... More 

Was this review helpful? Yes
Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you for your feedback. I am sorry that the sports teams and wedding in house disturbed your sleep. We do our best to ensure that all guests get a restful nights sleep. It is unfortunate that some guests just don't seem to be able to be quiet when returning to their room late evening. I would love the opportunity... More 

Lexington, Kentucky
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I get to this area a few times a year on business. This hotel is my default place to stay. The service is always good. Staff is friendly. Rooms are standard HI but well maintained. Traffic in this general area is heavy but this property is off the main roads far enough to be less hectic. I like that for... More 

Was this review helpful? Yes
Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you very much for the great review. We are so glad to hear that we are your property of choice when visiting the Southaven/Memphis area. We look forward to seeing you again soon. Lot's of events throughout the summer months! More 

Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 27, 2015

Beautiful hotel. Family vacation. Baseball tournament teams staying at same hotel. Great staff. Rewards night issue not resolved. One of the most up to date ihg properties I have stayed at. Staff was phenomenal. Probably one of the most friendliest staffs in all of my stays. Coaches, not sure why young players are coming in at 11pm but make sure... More 

Was this review helpful? Yes
Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you for the compliments on our facility and team members. I will be sure to post for all to enjoy. So sorry about the teams disturbing your sleep. We provide written courtesy policies to the coaches prior to arrival. We provide every team parent with the same information on arrival. We post reminders in the elevators reminding everyone to... More 

Hernando, United States
2 reviews
5 of 5 stars Reviewed May 25, 2015

Everything from catering to room service was excellent. Our event was over two nights. Food was excellent. Only problem was staff's inability to keep up with the function's need for coffee and deserts the second night. Problem seem to be lack of help. Overall though an excellent weekend.

Review collected in partnership with this hotel

Was this review helpful? Yes
Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you for selecting our property for your groups Reunion We enjoyed your group and are glad you had a great time. We look forward to seeing you again for the next reunion and many more. More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 2, 2015

Very convenient to Snowden grove park. Nice grounds and lobby. Room is about right for a 3 star. Sofa sleeper was very thin and slanted to the sofa. Luckily a child was sleeping on it. No adult could use that. Bathroom was clean, but pillows are too soft for my taste. It takes 2 pillows to equal any type of... More 

Was this review helpful? Yes
Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you for your feedback on your recent stay. I hope that your games went well and your team placed well. You will be pleased to know that we are renovating this year. All room furniture will be replaced this fall. So, we will have brand new sofa beds for your event next year. More 

Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 stars Reviewed April 10, 2015

I don't understand all the negative reviews. We had a great one night stay. Rooms clean and spacious. Staff very friendly, efficient, and helpful. Pool and breakfast for those who have time. There are many restaurants in the area and Walmart etc. What more do you need?

Was this review helpful? Yes
Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you very much for your complimentary and supportive review. We do our very best to ensure that every guest has a great stay. On occasion things break down, and generally at the worst possible time. We do make repairs as quickly as possible and do our best to keep the impact to the guests as minimal as possible. We... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 9, 2015

As a business traveler who travels every week, this is not only a very nice property at a very competitive rate, it has an awesome staff.. I had only one issue.. I have been driving all week and the desk chair sat a little low to the desk and leaned forward, frankly after putting in over 800 miles it was... More 

Was this review helpful? Yes
Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you very much for the rave review. It was a pleasure getting to speak with you in person at property too. As discuss, we are doing some updating this year. New desk chairs have been selected and are on order. We should have them in the next few weeks. Next item on the list.... bigger TV's for every room.... More 

Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 29, 2015

We drove down 8 hours an stopped at this hotel to stay the night before heading to New Orleans the next day. When we arrived we checked in and the front desk person was so not interested in checking us in. She didn't smile, welcome us, or even ask us how we were. She just said can I help you,... More 

Was this review helpful? Yes
Jan M, General Manager at Holiday Inn Southaven - Central, responded to this review

Thank you for taking the time to provide us feedback regarding your stay. I am sorry to hear that you experienced any inconveniences during your stay. I will review your concerns with the team as part of a training opportunity. I hope that you and your family had a great time in New Orleans. More 

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